Pet owners in Vientiane are facing a shift in animal healthcare options as Animal Doctor International, one of the city’s few international-standard veterinary hospitals, prepares to close at the end of March.
The closure comes as pet ownership in the capital continues to evolve, with many residents now viewing animals as part of the family rather than backyard pets.
Convenience vs. Trust
For many owners, choosing a veterinary clinic depends on a mix of trust, experience, and accessibility.
Hansana Xaiyasensouk, a local dog owner, said he uses both local and international clinics depending on where he feels his pets are most comfortable.
Similarly, Chanthida Phomdouangdy, who cares for eight cats and one dog, said the quality of treatment between local and international clinics can be similar. However, she noted that international clinics offer a level of convenience that is often harder to find.
“The international clinics are very convenient because you can schedule an appointment and go on time,” Chanthida said. “Local clinics are usually not requiring appointments, so they are often very busy with both people and animals.”
At the same time, local clinics can be more flexible during emergencies. Many neighborhood veterinarians stay open later and may even respond to urgent cases after hours, especially for long-time clients.
Different Approaches to Care
By contrast, international clinics typically follow fixed schedules.
Yet, Chanthida added that beyond convenience, proper diagnosis remains a key concern.
“Animals cannot speak or tell us where they are hurt. It’s important for a doctor to see and diagnose them first,” she said.
She also pointed to language barriers as a challenge for foreign pet owners using local services.
“It is challenging for English speakers to go to local veterinary service because of the language barrier,” she said.
Local Clinics Adapting
Local clinics are already adjusting to changing demand.
Dr. Namfon Phansouli of Care Pet Clinic said she has seen more foreign pet owners in recent months. Staff often rely on basic English or translation apps, although explaining complex conditions can still be difficult.
Smaller clinics also face limitations in equipment and capacity. In more serious cases, patients are referred to larger facilities.
One of the most well-known clinics in Vientiane is operated by Dr. Khamdaeng Phanthavong, whose practice, established in 1997, includes ultrasound and X-ray services for more advanced treatment.
To improve accessibility, his clinic also offers home visits for minor treatments and vaccinations, particularly for households with multiple pets.
However, both local and international veterinarians stress the importance of in-person examinations.
Dr. Khamdaeng noted that some owners request medication over the phone based on descriptions or photos, a practice he discourages.
Economic Pressures Behind Closure
The decision to close Animal Doctor International reflects broader economic pressures, two of the doctors working locally in Vientiane said.
They stressed that the current economic situation has made it difficult to sustain an international-standard facility. Although they offered services at around 50 percent lower cost than its branches in Cambodia and Vietnam, many pet owners have had to prioritize essential living expenses in Laos.
The team said they hope to reopen in the future if conditions improve.
