30 C
Vientiane
Saturday, May 24, 2025
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Service Manager

 

Responsibilities:

  • Ensure high satisfaction and customer loyalty.
  • Staff satisfaction, staff development and staff motivation.
  • Achieve a high level of sales and market share.
  • Ensure a high level of workshop performance with utilization of capacity, productivity, efficiency and quality of work (Fix It Right First Time).
  • Utilization and maintenance of the Service Upgrade processes.
  • Have an efficient Parts inventory management system.
  • Have efficient Parts ordering and supply system.
  • Achieve high level of fleet engagements and contracts.
  • Maintain a high level of dealer service reputation in the market area.
  • Achieve a high level of business results and profits.
  • Meet all safety, environment and legal requirements.
  • Meet all franchise policy, service and parts requirements.
  • Ensure adherence to the appropriate employment awards.
  • Labour and parts sales performance   
  • Meet Service KPIs
  • Operating and quality performance
  • Customer care and car return process
  • Weekly issue of the measurement system

 

Requirements:

  • High level of communication and leadership skills.
  • 10-year experience in Parts and Service management
  • High level of technical knowledge 
  • Diploma or B-tech in automobile/ Mechanical 
  • 10-year experience in inventory management and any DMS system.
  • Self –starter and management capabilities.
  • Leadership, Result-oriented, Strategic Thinking, Analytical Thinking, Flexibility, Resilience, Teamwork 
  • Strong Communication
  • High level of self- confidence, positive attitude and motivator.
  • Fluency in English.
  • Honest and trustworthy personality.
  • Able to handle Key Accounts as well as retail customers
  • Able to handle and start new project form green filed