Responsibilities:
- Ensure high satisfaction and customer loyalty.
- Staff satisfaction, staff development and staff motivation.
- Achieve a high level of sales and market share.
- Ensure a high level of workshop performance with utilization of capacity, productivity, efficiency and quality of work (Fix It Right First Time).
- Utilization and maintenance of the Service Upgrade processes.
- Have an efficient Parts inventory management system.
- Have efficient Parts ordering and supply system.
- Achieve high level of fleet engagements and contracts.
- Maintain a high level of dealer service reputation in the market area.
- Achieve a high level of business results and profits.
- Meet all safety, environment and legal requirements.
- Meet all franchise policy, service and parts requirements.
- Ensure adherence to the appropriate employment awards.
- Labour and parts sales performance
- Meet Service KPIs
- Operating and quality performance
- Customer care and car return process
- Weekly issue of the measurement system
Requirements:
- High level of communication and leadership skills.
- 10-year experience in Parts and Service management
- High level of technical knowledge
- Diploma or B-tech in automobile/ Mechanical
- 10-year experience in inventory management and any DMS system.
- Self –starter and management capabilities.
- Leadership, Result-oriented, Strategic Thinking, Analytical Thinking, Flexibility, Resilience, Teamwork
- Strong Communication
- High level of self- confidence, positive attitude and motivator.
- Fluency in English.
- Honest and trustworthy personality.
- Able to handle Key Accounts as well as retail customers
- Able to handle and start new project form green filed