Home Blog Page 1759

MoEngage Gets $100 Million to Scale Marketing AI Agents and Accelerate Expansion in North America, SEA & ANZ

The investment, led by Goldman Sachs Alternatives and A91 Partners, will strengthen MoEngage’s leadership across North America, SEA & ANZ, amid growing global demand for next-generation AI-powered marketing technology.

SYDNEY, Nov. 7, 2025 /PRNewswire/ — AI-led Customer Data and Engagement Platform MoEngage gets $100 million in a new funding round led by Goldman Sachs Alternatives and A91 Partners, underscoring the growing global demand for next-generation marketing technology. The fresh capital will accelerate MoEngage’s product innovation, fuel its global expansion, and strengthen its leadership across North America, South East Asia, Australia and New Zealand (SEA & ANZ), amid growing global demand for next-generation AI-powered marketing technology.

Helping consumer brands automate and personalize digital experiences across web, mobile, social, email, and messaging channels, the company’s total funding has now crossed $250 million with this round, positioning it among the leading players in the AI-powered customer engagement space.

The new funds will be used to scale its flagship Merlin AI suite, a collection of intelligent agents purpose-built for marketing and product teams to make data-driven decisions, automate campaign management, and increase customer conversions.

“Our global momentum, built on our category leadership in Asia, validates that brands are moving beyond legacy marketing clouds,” said Raviteja Dodda, CEO and Co-founder of MoEngage. “More than 300 enterprises worldwide have turned to MoEngage for its AI-led agility and ease of use. This investment will fuel our next phase of growth across North America and EMEA, while allowing us to double down on innovation and customer success in our key markets across SEA and ANZ.”

The company counts over 1,350 global brands among its customers, including SoundCloud, McAfee, Flipkart, Domino’s, Deutsche Telekom, and Travelodge, reaching over two billion consumers each month.

“MoEngage has been an incredible partner in our growth journey,” said Hope Barrett, Sr. Director of Martech at SoundCloud. “Their platform enabled us to seamlessly migrate more than 120 million users in just 12 weeks and leverage AI-driven insights to accelerate product launches that have strengthened retention across our paid user base.”

Rajat Sood, a Managing Director at Goldman Sachs Alternatives, said, “Our investment in MoEngage reflects Goldman Sachs’ commitment to backing category-leading technology platforms that are leveraging AI for serving enterprises globally. By leveraging our global network, expertise, and capital, we look forward to helping the company accelerate growth, expand into new markets, and deliver lasting value to its customers.”

Kaushik Anand, Partner at A91 Partners, added, “We have gotten to know the MoEngage team over the last six years and have been impressed by their ability to constantly innovate and expand their product offerings. We are excited to back MoEngage as they look to scale their global customer footprint by empowering marketing and product teams with cutting-edge technology to build and retain customer relationships.”

Deepening Leadership in South East Asia and ANZ

The South East Asia (SEA) and Australia–New Zealand (ANZ) regions are key growth frontiers for MoEngage. As digital economies across Singapore, Indonesia, the Philippines, Australia, and New Zealand expand, demand for AI-led customer engagement is rising. In the region, MoEngage partners with leading retail, e-commerce, financial services, and telecom brands to unify customer data and deliver personalized, omnichannel experiences.

The company is the partner of choice for many of the region’s most prominent and innovative brands, including:

  • South East Asia: Kredivo, Alfamart, Blibli, XL Axiata, Trust Bank, GoTyme, Robinsons Retail Holdings, RedONE, RupaRupa, Atome, Home Credit, and CIMB Bank.
  • Australia & New Zealand: Stan Entertainment, 13Cabs, Canstar, TFE Hotels, Nine Entertainment, NOVA Entertainment, and Beforepay.

This powerful customer ecosystem also includes iconic global and regional brands that use MoEngage to power their customer engagement, such as 7-Eleven, Adidas, Coca-Cola, Starbucks, Samsung, Domino’s, Pizza Hut, KFC, and Nestlé.

Avendus acted as the exclusive financial advisor to the company and shareholders.

About MoEngage

Bengaluru and San Francisco, MoEngage is an insights-led customer engagement platform, trusted by over 1,350  global consumer brands including SoundCloud, McAfee, Flipkart, Kayak, Domino’s, Deutsche Telekom, Travelodge, and more. MoEngage empowers marketers and product owners with insights into customer behavior and the ability to act on those insights to engage customers across the web, mobile, email, social, and messaging channels. Its Merlin AI suite, a team of AI agents, enables marketers to launch campaigns faster and scale conversions with AI Decisioning. Consumer brands across 75 countries use MoEngage to power digital experiences for over 2 billion people every month.

MoEngage has been recognized as a Customers’ Choice in the Gartner Peer Insights™ Voice of the Customer for Multichannel Marketing Hubs, May 2025, and named a Strong Performer in The Forrester Wave™: Cross-Channel Marketing Hubs, Q4 2024.

To learn more, visit www.moengage.com

For more information:
Pooja Poddar Jain, Lead-Communications
pooja.poddar@moengage.com 

 

 

Lumonus Raises A$25 Million in Series B to Scale AI Powered Oncology Workflows Globally

SYDNEY, Nov. 7, 2025 /PRNewswire/ — Lumonus, a leader in AI powered radiation oncology workflow solutions, today announced the close of its A$25 million Series B financing round. The round was led by Aviron Investment Management with continued participation from Oncology Ventures.

Aviron Investment Management
Aviron Investment Management

This funding highlights the strong clinical adoption of Lumonus AI, with leading health systems across the United States, Australia, and Europe who are already integrating the platform into routine clinical care. To date, the Lumonus AI platform has supported clinicians in consulting and prescribing over 280,000 cancer treatments and has automated the creation of over 75,000 cancer treatment plans, demonstrating its impact in streamlining critical oncology workflows and improving the efficiency and consistency of care.

Lumonus’ leadership team brings more than 100 years of combined clinical, operational, and technical experience from cancer centers across the United States, Europe, and APAC. This deep, hands-on expertise grounds the company in the realities of oncology care and drives its mission to deliver solutions that empower care teams to provide high-quality, efficient treatment.

“Oncology is at an inflection point,” said Keith Hansen, Chief Executive Officer of Lumonus. “Scientific innovation in cancer treatment has advanced significantly, but the systems that support teams delivering the care have not kept pace. By combining AI-native architecture, a comprehensive end-to-end workflow approach, and a commitment to partnering with care teams to solve real-world pain points, we are reimagining oncology workflows. This investment allows us to expand our world-class team and support more health systems that are ready to embrace a better way.”

“This milestone reflects the dedication of our entire team, who have worked side by side with clinicians worldwide to demonstrate real impact in oncology today and to show what the future of cancer care can be” said Merrick Howes, Chairman of Lumonus. “Our unique AI-native platform has already demonstrated its ability to improve clinical quality and operational efficiency. This new capital will allow us to accelerate both product innovation and expand our U.S. commercial footprint.”

Ben Freeberg, Managing Partner at Oncology Ventures, said, “The Lumonus team combines deep clinical expertise with world-class product execution and has already earned the trust of leading cancer centers internationally. We are proud to support Lumonus as they continue to deliver measurable impact and set the standard for the future of oncology workflows.”

More specifically, the Series B funding will be used to expand US go-to-market and clinical success teams, advance its flagship products, Lumonus AI Physician and Lumonus AI Dosimetry, and invest in clinical informatics capabilities. The Company will also expand its work with health systems to harness real-world evidence, measure quality, improve operational performance, and deliver more personalized, data-driven care.

To learn more, visit www.lumonus.com.

About Lumonus

Lumonus AI is the digital oncology platform transforming cancer care through AI-native clinical infrastructure. Built in partnership with leading cancer centers, the Lumonus platform automates and orchestrates critical oncology workflows to improve quality, accelerate delivery, and reduce administrative burden. Lumonus operates across the United States, Australia, and Europe.

About Aviron Investment Management

Aviron Investment Management is a private investment firm specializing in the healthcare and technology sectors. Aviron partners with innovative, high-growth companies that are leveraging technology to solve complex challenges in life sciences, sports technology and health & wellness. With a focus on long-term value creation, the firm provides strategic capital and operational insight to help companies scale breakthrough solutions with global impact.  Aviron has partnered closely with Lumonus’ leadership team since inception, supporting the company’s growth and strategic direction.

About Oncology Ventures

Oncology Ventures is a New York-based venture capital firm focused exclusively on advancing innovation in cancer care. The firm invests in early-stage companies developing data infrastructure, digital health solutions, and AI powered technologies that improve the affordability, efficiency, and accessibility of oncology services. With deep expertise in the oncology ecosystem, Oncology Ventures partners with visionary founders to accelerate the transformation of cancer diagnosis, treatment, and care delivery worldwide.

Oncology Ventures
Oncology Ventures

Quantinuum Announces Commercial Launch of New Helios Quantum Computer that Offers Unprecedented Accuracy to Enable Generative Quantum AI (GenQAI)

Helios launches with customers Amgen, BMW Group, JPMorganChase, and SoftBank Corp.

NEW YORK, Nov. 7, 2025 /PRNewswire/ — Quantinuum, the world leader in quantum computing, today announced the launch of Helios, the world’s most accurate general-purpose commercial quantum computer, designed to accelerate quantum computing adoption by enterprises. With the highest fidelity of any commercial system and a first-of-its-kind real-time control engine, Helios enables developers to program a quantum computer in much the same way they program heterogeneous classical computers. A new, modern Python-based programming language called Guppy allows developers to seamlessly combine hybrid compute capabilities — quantum and classical — in a single program. Helios is now available to customers through Quantinuum’s cloud service and on-premise offering.

“The next computing inflection point starts today,” said Dr. Rajeeb Hazra, President & CEO of Quantinuum. “For the first time enterprises can access a highly accurate general purpose quantum computer to drive real world impact, transforming how industries innovate – from drug discovery to finance to advanced materials.”

Helios unlocks the ability to enhance GenAI models with quantum generated data, thereby unlocking AI’s full potential in areas such as data analysis, material design, and quantum chemistry. To accelerate GenQAI, Quantinuum is expanding its partnership with NVIDIA, integrating NVIDIA GB200 with Helios via NVIDIA NVQLink to create applications for targeted end markets. In addition, Quantinuum will switch to NVIDIA accelerated computing for Helios and future systems, using Quantinuum Guppy alongside the NVIDIA CUDA-Q platform to perform real-time error correction critical to its roadmap.

Quantinuum announced a growing community of early users and collaborators, including leaders in life sciences, materials, and energy sectors:

  • Amgen: an investor and research collaborator, exploring hybrid quantum-machine learning to advance data-driven discovery in biologics.
  • BlueQubit: AI image recognition using real-world driving video data.
  • BMW Group: advancing sustainable mobility through materials research on fuel cell catalysts.
  • JPMorganChase: researching potential capabilities for advanced financial analytics.
  • SoftBank Corp.: exploring organic materials for next-gen batteries, optical switches, and solar cells.

Today, Quantinuum also signed a strategic partnership agreement with Singapore’s National Quantum Office (NQO) and National Quantum Computing Hub (NQCH) that includes access to Helios in country to accelerate commercial applications of quantum computing in the areas of computational biology and bioinformatics, financial modeling and optimization, advanced materials and chemistry, and combinatorial optimization. To support this strategic partnership, Quantinuum is establishing a world-class R&D and Operations Centre in Singapore.

Finally, as part of its strategy to expand the commercial reach of quantum computing, Quantinuum is introducing two new ecosystem programs. Q-Net, a new user group, will serve as a forum for customer feedback and collaboration, while a new startup partner program will invite developers to build and scale third party applications on Helios.  

A blog post with more details on Helios can be read here. Visual assets and scientific papers can be downloaded here.

 Fidelity: In quantum computing, fidelity is a metric that determines the accuracy of system’s computation. The lower a system’s error rate, the higher its fidelity. Helios has the highest fidelities ever released to the market. Its key performance specifications are outlined below:

  • Physical qubits (PQ): 98 PQ at 99.921% 2-qubit gate fidelity, and 99.9975% 1-qubit gate fidelity.
  • Logical qubits (LQ):
    • 94 LQ (error detected) globally entangled with better than physical performance;
    • 50 LQ (error detected) with better than physical performance in a magnetism simulation; and
    • 48 LQ (error corrected) with better than physical performance (99.99% state prep and measurement fidelity).

About Quantinuum  

Quantinuum is the world leader in quantum computing. The company’s quantum systems deliver the highest performance across all industry benchmarks. Quantinuum’s over 630 employees, including 370+ scientists and engineers, across the US, UK, Germany, and Japan, are driving the quantum computing revolution. For more information, please visit www.quantinuum.com.

Quantinuum Helios, Powered by Honeywell, reflects that the Helios ion trap was manufactured by Honeywell. The Honeywell trademark is used under license from Honeywell International, Inc. Honeywell makes no representations or warranties with respect to this service.

 

Cell Impact and thyssenkrupp Automation Engineering have entered a cooperation agreement

KARLSKOGA, Sweden, Nov. 7, 2025 /PRNewswire/ — Cell Impact and thyssenkrupp Automation Engineering have entered a Strategic Cooperation Agreement for Joint Market Success in the Field of Hydrogen. The agreement includes a shared ambition to carry out joint marketing activities as well as technical development of flow plates and manufacturing processes for fuel cells and electrolyzers.

The cooperation between Cell Impact and thyssenkrupp Automotion Engineering is based upon Cell Impact Forming™ - a patented dry forming method using high kinetic energy to shape complex patterns in ultra-thin metal. By precisely controlling the impact velocity, it enables exceptional channel accuracy and thickness uniformity—ideal for flow plates in fuel cells and electrolyzers.
The cooperation between Cell Impact and thyssenkrupp Automotion Engineering is based upon Cell Impact Forming™ – a patented dry forming method using high kinetic energy to shape complex patterns in ultra-thin metal. By precisely controlling the impact velocity, it enables exceptional channel accuracy and thickness uniformity—ideal for flow plates in fuel cells and electrolyzers.

 

thyssenkrupp Automation Engineering is a business unit of the automotive segment of the industrial group thyssenkrupp. With a focus on drive and battery assembly systems – particularly for electric mobility – the company offers high-quality, innovative automation solutions for series production. Around 1,100 employees work for Automation Engineering across ten countries on three continents.

“They have extensive experience in automation and industrialization, and are simply a highly suitable partner for us. Based on Cell Impact Forming™, our unique and patented forming technology, we can scale the business together with thyssenkrupp by developing, marketing, and supplying cost-effective and high-quality flow plates to customers worldwide,” says Daniel Vallin, CEO of Cell Impact.

During several years, Cell Impact has been developing forming technology and other process steps to enable industrial-scale production of flow plates once market demand is established.

The company has already manufactured and delivered several million flow plates to customers in Asia, North America, and Europe.

The cooperation agreement builds on a Letter of Intent (LOI) that the parties agreed upon in July 2025.

For more information, please contact:
Daniel Vallin
CEO and IR contact, Cell Impact AB (publ)
+46730686620 or daniel.vallin@cellimpact.com

About Cell Impact
Cell Impact AB (publ) is a global supplier of advanced flow plates to fuel cell and electrolyzer manufacturers. The company has developed and patented a unique method for high velocity forming, Cell Impact Forming™ which is significantly more scalable and cost-efficient compared to conventional forming methods. Cell Impact Forming is an environmentally friendly forming technology that consumes no water and very little electrical power.

The Cell Impact share is listed on Nasdaq First North Growth Market and FNCA Sweden AB is the company’s Certified Advisor (CA).

 

UPL launches a global campaign ‘#AFarmerCan’ ahead of COP30, championing farmers in climate action

~ A global call to action urging world leaders to place farmers at the heart of climate strategies

Microsite: Meet 20 farmers from around the world leading climate action in agriculture
DVC: Watch the campaign video

LONDON, Nov. 7, 2025 /PRNewswire/ — UPL, a global leader in sustainable agricultural solutions, today announced the launch of its global campaign ‘#AFarmerCan – The hero you don’t know you need’, ahead of the 30th United Nations Climate Change Conference, taking place from 10-21 November 2025 in Belém, Brazil. The campaign celebrates farmers as climate heroes and calls on world leaders to recognize their pivotal role in building climate resilience.

UPL honours farmers leading climate action across the world with #AFarmerCan campaign
UPL honours farmers leading climate action across the world with #AFarmerCan campaign

With a presence in over 140 countries, UPL works closely with smallholder farmers and large-scale commercial growers, empowering them with sustainable agricultural solutions that drive climate action and food security. Drawing on this experience, UPL has curated 20 inspiring farmer stories from around the world, showcasing how agriculture can advance greenhouse gas (GHG) mitigation, energy security, water conservation, soil health regeneration, and biodiversity protection – the five pillars guiding UPL’s engagement at COP30.

UPL’s #AFarmerCan campaign makes a compelling appeal: Policy must stand with farmers. Consumers must recognize and celebrate their strength, resilience, and innovation.

As part of its campaign advocacy, UPL is proposing a four-pillar incentive framework to strengthen farmer resilience:

  • Pay: Reward farmers for adopting climate-smart practices.
  • Protect: Offer farmer subsidies and insurance to guard against risks.
  • Procure: Strengthen farmer access to public markets for certified sustainable produce.
  • Promote: Scale digital tools, soil health data, and knowledge training for farmers.

Speaking about the initiative, Mr. Jai Shroff, Chairman & Group CEO, UPL, said: “With #AFarmerCan, we are amplifying a simple but urgent message: the future of climate resilience begins in the fields. Farmers are already leading the way – innovating, adapting, and regenerating. Yet their contributions remain under-recognized in global climate discourse. This campaign is our call to policymakers, institutions, and consumers to stand with farmers, empower them, and make them central to climate action.”

UPL is amplifying its message through a global 360° campaign across Brazil and key markets, blending high-impact outdoor branding with immersive digital engagement. In Belém, the campaign spans airport signage, 1,000+ branded taxis, and 200 buses featuring QR codes that unlock powerful first-hand stories from farmers. Complementing this are targeted digital campaigns, social media activations, and an evocative film showcasing farmers as climate heroes. The initiative also includes eco-friendly merchandise — T-shirts, tote bags, and water bottles.

UPL will be present in COP30’s Blue Zone — the official area organized by the United Nations Framework Convention on Climate Change (UNFCCC) for formal negotiations and national pavilions — serving carbon-smart coffee from Brazil’s Mió brand. By serving coffee that captures more CO₂ than it emits, UPL will offer delegates a tangible experience of how climate-smart farming can accelerate progress toward global climate goals. As part of this sponsorship, UPL has also secured rights to use the conference’s official branding.

UPL will showcase its Agrosphere at the AgriZone, an exhibition space organized by Embrapa (Brazilian Agricultural Research Corporation) where UPL will host expert panels and debates based on the five pillars that guide UPL’s engagement at COP30. UPL will also participate in the Planeta Campo Forum and present a low methane rice case study from India.

Through ‘#AFarmerCan’, UPL reaffirms its commitment to shaping a global movement that celebrates farmers as climate heroes and stewards of a healthier planet.

UPL is a global leader in biosolutions and agricultural solutions, operating in over 140 countries with 43 manufacturing sites, 57 R&D facilities, and a portfolio of 15,000+ registered products worldwide.

About UPL Group

UPL Ltd. (NSE: UPL) (BSE: 512070) (LSE GDR: UPLL) is a global provider of sustainable agricultural products and solutions that cover the entire agrifood value chain. With annual revenue exceeding $5 bn, UPL Ltd. is one of the largest agriculture companies worldwide, serving growers in more than 140 countries. UPL Ltd. comprises of four pure-play platforms that include UPL Corporation Ltd. (UPL Corp); UPL Sustainable Agriculture Solutions Ltd. (UPL SAS); Advanta Enterprises Ltd; and Superform Chemistries Ltd. Together, these platforms are dedicated to Reimagining Sustainability and driving progress in the world. For more information, please visit www.upl-ltd.com.

 

OMD NAMED BEST PERFORMING GLOBAL MEDIA NETWORK FOR THE TENTH CONSECUTIVE TIME

New RECMA Diagnostics Report Reveals OMD “Remains More than Ever the Leader”

NEW YORK, Nov. 7, 2025 /PRNewswire/ — In the latest edition of the Network Diagnostics report from RECMA (Research Company Evaluating the Media Agency Industry), Omnicom Media Group agency OMD has been named the best performing global media network overall, marking the tenth consecutive edition in which OMD has topped the Diagnostics report.

Widely considered the most comprehensive report for analyzing media agency performance, the bi-annual RECMA Diagnostics report is based on the evaluation of approximately 700 agencies in 45 markets. Utilizing 19 KPIs to evaluate vitality and structure, the report offers an assessment index that goes beyond typical quantitative metrics such as new business wins or billings volume alone to also consider criteria such as client portfolio and relationship stability; digital, data & content resources; and homogeneity across geographies. Participating agencies are ranked both numerically by “quali-points” and by the following profiles: Dominant, High Profile, Very Good Profile, Good Profile, and Average Profile.

Pointing out the consistency of OMD’s performance, RECMA notes that the agency reached “its best performance” and remains “more than ever the leader” with a “significant lead” over its nearest competitors. Looking at the combined points earned across all 19 Diagnostic KPIs, OMD’s score indexes from 15% to 41% higher than the other agencies in the top 10.

The Dominant Leader
Additionally, OMD earned more Dominant rankings – the highest profile an agency can achieve – than any other agency. To earn this level, an agency must demonstrate consistency in its results and significantly outperform its competitors across the criteria that make up the diagnostic evaluation. In this edition of the report, only 52 agencies out of the 700 evaluated earned the dominant designation, with OMD standing out as the sole agency with designations in the double digits.

Concurrently, RECMA reported that OMD “naturally stands out as the most balanced agency” in terms of the consistency of its performance across the 45 markets studied, ranking Dominant or High Profile in 64% of all markets.

Commenting on OMD’s performance, CEO George Manas said, “We’re in a moment of marketing transformation unlike anything we’ve seen in decades. As the world’s largest media agency, OMD has not only the ambition but the responsibility to lead our clients and the industry through change: creating what’s next, together. This latest RECMA report reaffirms that OMD’s exceptional talent — powered by Omni, Omnicom’s advanced intelligence platform — is delivering on that responsibility in a way no other network can, enabling our clients, our people, and our industry to thrive in a rapidly evolving marketplace.”

The RECMA Network Diagnostics Report marks the latest in a streak of accolades for OMD in 2025, including earning Media Network of the Year honors at Cannes for the second consecutive year; and being named Media Agency of the Year in multiple markets including the US, UK, Canada, Hong Kong, the Netherlands, Spain, and Sweden.

In the RECMA 2024 Overall Activity Volume (OAV) analysis that tracks billings volume for more than 800 agencies across 54 markets (published in July 2025), OMD was once again ranked #1 by volume, with close to $USD 35.6 billion in total billings – outperforming its nearest competitor by $4.4 billion – and YoY growth of +9.5 %.

ABOUT OMD
OMD, an Omnicom Media Group agency, is the world’s largest media network, with 14,000+ people working across more than 100 countries. At OMD, We Create What’s Next—delivering creative media solutions to drive sustainable growth for the world’s leading brands. Named the best-performing global media network overall by RECMA and Media Network of the Year three out of the past four Cannes Festival of Media events, OMD is a leader in innovation, creativity, and cultural relevance. www.omd.com

Source: RECMA Network Diagnostics 2nd Edition 2025
Source: RECMA Network Diagnostics 2nd Edition 2025

 

Source: RECMA Network Diagnostics 2nd Edition 2025
Source: RECMA Network Diagnostics 2nd Edition 2025

 

Shopware recognized for the sixth consecutive year, as a Visionary in the 2025 Gartner® Magic Quadrant™ for Digital Commerce

Recognition based on Shopware’s Completeness of Vision and Ability to Execute

SCHÖPPINGEN, Germany, Nov. 7, 2025 /PRNewswire/ — Shopware, a leading open-source digital commerce platform provider, today announced it has been recognized as a Visionary in the 2025 Gartner® Magic Quadrant™ for Digital Commerce. This marks the sixth consecutive year that Shopware has been included among global providers evaluated by Gartner. The 2025 report assessed 19 digital commerce platforms worldwide.

The Gartner Magic Quadrant positions technology providers based on their Ability to Execute and Completeness of Vision. For organizations assessing B2C and B2B commerce platforms, we feel it offers a structured view of the digital commerce market and key vendor capabilities.

Why this matters for merchants and partners

According to the Gartner definition, Visionaries understand where the market is going or have a vision for changing market rules, but do not yet execute well. In our opinion, Shopware’s open and composable approach, combined with its AI-driven features, advanced integrations, and strong partner ecosystem, enables merchants and agencies to innovate independently, scale efficiently, and grow with flexibility.

“We are proud that Gartner has recognized Shopware as a Visionary in the 2025 Gartner® Magic Quadrant™ for Digital Commerce,” said Sebastian Hamann, Co-CEO and Co-Founder of Shopware. “In our view, this recognition reflects our ongoing commitment to innovation, openness, and empowering businesses to succeed through flexibility and collaboration.”

Access the full report

Read the full 2025 Gartner® Magic Quadrant™ for Digital Commerce report to learn more about the Gartner evaluation and insights. Access the report: https://www.shopware.com/en/gartner-magic-quadrant/

Disclaimer:
Gartner, Magic Quadrant for Digital Commerce, Aditya Vasudevan, Ant Duffin, Mike Lowndes, Sandy Shen, Jason Daigler, Penny Gillespie; 3 November 2025. GARTNER and MAGIC QUADRANT are registered trademarks of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product, or service depicted in its research or advise users to select only those with the highest ratings. Gartner research reflects the opinions of its research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, including merchantability or fitness for purpose. This graphic was published as part of a larger document and should be evaluated in that context. The Gartner document is available upon request from Shopware.

 

e-Contact Receives Frost & Sullivan’s 2025 Latin American Contact Center Solutions Customer Value Leadership Recognition for Excellence in Innovation and Customer Engagement

e-Contact is honored for delivering cost-effective, AI-driven solutions that empower clients and transform customer engagement across Latin America

SAN ANTONIO, Nov. 7, 2025 /PRNewswire/ — Frost & Sullivan is pleased to announce that e-Contact has been given the 2025 Latin American Customer Value Leadership Recognition in the contact center solutions industry for its outstanding achievements in innovation, adaptability, and customer impact. This recognition highlights e-Contact’s ability to deliver measurable business value through technology-driven solutions, AI-driven insights, automation, and human expertise—positioning it as a trusted partner for organizations seeking digital transformation and sustainable growth in the region.

Frost & Sullivan evaluates companies through a rigorous benchmarking process across two core dimensions: strategy effectiveness and strategy execution. e-Contact excelled in both, demonstrating strong market alignment, sustained innovation, and a clear focus on empowering clients through accessible and affordable technology.

Guided by a long-term strategy centered on digital growth, adaptability, and efficiency, e-Contact continues to evolve with the needs of Latin American enterprises. Its comprehensive platform—designed to function as a robust, stand-alone system—integrates advanced analytics, AI-driven tools, and automation with personalized consulting and implementation support. This approach enables organizations to optimize management, accelerate execution, and reduce licensing costs, driving both scalability and measurable results. “Frost & Sullivan recognizes e-Contact for its exceptional ability to combine innovative, cost-effective solutions with a client-centric service model, delivering measurable business impact and setting a new standard for contact center excellence in Latin America,” said Sebastian Menutti, Industry Director at Frost & Sullivan.

Innovation remains central to e-Contact’s success. The company’s fully cloud-based, omnichannel platform allows seamless communication through WhatsApp, Instagram, Messenger, SMS, web chat, Teams, and other channels, consolidating customer interactions into a single interface. Integrated gamification and learning modules enhance agent performance and engagement, while AI-driven insights help businesses improve service quality, efficiency, and customer satisfaction in real time. “Our mission is to combine advanced technology with customer-first strategies. The integration with Genesys Cloud allows us to deliver scalable, intelligent solutions that redefine service excellence,” said Patricio Cáceres, CEO at e-Contact.

e-Contact’s unique combination of affordability, adaptability, and sustained performance positions it as a preferred partner for organizations of all sizes. From helping small businesses achieve digital growth to enabling large corporations to manage high-volume, omnichannel customer interactions, e-Contact delivers scalable, efficient, and human-centered solutions tailored to regional market realities.

Frost & Sullivan commends e-Contact for setting a high standard in competitive strategy, innovation, and customer value creation. The company’s continued investment in cutting-edge technology, strong local partnerships, and customer-first culture are shaping the future of the contact center solutions industry in Latin America.

Each year, Frost & Sullivan presents the Customer Value Leadership Recognition to a company that demonstrates excellence in delivering superior value to its customers through product performance, service experience, and measurable business outcomes.

Frost & Sullivan Best Practices Recognition

Frost & Sullivan’s Best Practices Recognitions honor companies across regional and global markets that exhibit exceptional achievement and consistent excellence in areas such as leadership, technological innovation, customer experience, and strategic product development. Each recognition is the result of a rigorous analytical process in which Frost & Sullivan industry experts benchmark performance through comprehensive interviews, deep-dive analysis, and extensive secondary research. The goal is to identify true best-in-class organizations that are driving transformative growth and setting new industry standards.
Contact us: Start the discussion.

Contact

Camila Tinajero
E: camila.tinajero@frost.com 

About e-Contact

e-Contact is a leading company in Latin America, with presence across the region including Central America and the Caribbean, specializing in solutions for contact centers and customer experience. With over 25 years in the market, our mission is to transform conversations into close and innovative experiences, driving efficiency and profitability for businesses.

In addition to integrating world-class platforms such as Genesys, e-Contact stands out for the development of its own proprietary products, designed to optimize operations, enhance customer experience, and deliver a distinctive value proposition tailored to market needs. Our approach combines technological innovation, advanced engineering, and a highly skilled team, ensuring robust and scalable solutions for diverse industries.

Contact

Fernando Duran
E: fduran@e-contact.cx