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NCS Receives Frost & Sullivan’s 2025 Singapore Customer Value Leadership Recognition in the Contact Center Technology Services Industry

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Advertorial Desk
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Transforming CX with Scalable, Responsible AI and Enterprise Integration

SAN ANTONIO, Oct. 29, 2025 /PRNewswire/ — Frost & Sullivan  is pleased to announce that NCS has received the 2025 Singapore Customer Value Leadership Recognition in the contact center technology services industry for its outstanding achievements in delivering human-centric AI transformation, responsible innovation, and measurable operational outcomes. This recognition highlights NCS’s leadership in redefining digital customer experiences through scalable AI platforms, enterprise-grade integration, and strategic collaboration with public and private sector clients.

This recognition highlights NCS’s leadership in redefining digital customer experiences through scalable AI platforms, enterprise-grade integration, and strategic collaboration with public and private sector clients.
This recognition highlights NCS’s leadership in redefining digital customer experiences through scalable AI platforms, enterprise-grade integration, and strategic collaboration with public and private sector clients.

NCS demonstrates its ability to align strategic initiatives with market demand while executing them with efficiency, consistency, and scale. “Frost & Sullivan finds that NCS empowers organizations to reimagine CX by embedding generative AI, conversational automation, and knowledge-augmented resources into the customer’s existing service functions. The company does so by leveraging its modular AI accelerators and deep expertise in enterprise integration,” said Krishna Baidya, Senior Director – ICT Practice, Asia-Pacific at Frost & Sullivan.

Guided by a long-term strategy centered on responsible innovation, co-creation, and regional relevance, NCS has positioned itself as a trusted transformation partner for governments and enterprises alike. Its AI-first model is designed to deliver high-impact outcomes across citizen services, advisory ecosystems, and automation functions, enabling clients to scale with confidence in a fast-changing digital landscape.

Innovation remains central to NCS’s approach. Its suite of AI accelerators – Conversational AI, Knowledge-Augmented AI, GenAI@Scale, and Agentic AI – forms the backbone of customized, compliant, and efficient contact center deployments. NCS deployed an integrated generative AI solution built on Amazon Bedrock and orchestrated through its Ins8.ai platform, combining speech recognition and intelligent call summarization at Ministry of Manpower Singapore’s Contact Centre. Its speech-to-text engine achieved 95% accuracy in understanding Singaporean and regional accents. The use of Claude Instant LLM for call summarization with 99% accuracy, saw a 10% reduction in average handling time (AHT), a >50% reduction in after-call administrative work. This project reinforces how generative AI can augment human agents, enabling empathy-driven interactions while streamlining backend operations.

NCS’s focus on customer-centric design and agile prototyping is further supported by Tesseract, NCS’ Innovation Centre in Singapore, a space where clients can explore AI use cases through real-world experimentation. This collaborative model not only accelerates ROI but also builds long-term confidence in AI adoption, aligning innovation delivery with organizational priorities.

The company’s commitment to responsible AI is evident in its leadership within Singapore’s AI governance ecosystem. As a co-developer of the Generative AI Centre of Excellence for Public Good and an active participant in the IMDA Global Assurance Pilot, NCS embeds principles of ethical AI, privacy protection, and bias mitigation into every deployment. This emphasis on trustworthy innovation strengthens its ability to serve highly regulated sectors such as public services and finance.

Frost & Sullivan commends NCS for setting a high standard in strategic execution, market responsiveness, and value-driven innovation. The company’s ability to blend technology with human insight not only elevates contact center performance but also redefines the role of AI in customer engagement. Its internal focus on workforce empowerment—through platforms like NCSgpt and a growing community of over 3,000 AI practitioners—ensures that its innovations are both sustainable and grounded in real-world expertise.

Each year, Frost & Sullivan presents the Customer Value Leadership Recognition to a company that demonstrates outstanding strategy development and implementation, resulting in measurable improvements in market share, customer satisfaction, and competitive positioning. The recognition is reserved for forward-thinking organizations that drive tangible impact through differentiated solutions and exceptional execution.

Frost & Sullivan Best Practices recognitions celebrate companies in regional and global markets that demonstrate superior performance in leadership, technological innovation, and strategic development. Market participants are evaluated through in-depth interviews, data analysis, and extensive research to identify best-in-class practices that shape the industry’s future.

About Frost & Sullivan

For six decades, Frost & Sullivan has been world-renowned for its role in helping investors, corporate leaders, and governments navigate economic changes and identify disruptive technologies, Mega Trends, new business models, and companies to action, resulting in a continuous flow of growth opportunities to drive future success. Contact us: Start the discussion.

Contact:

Tarini Singh
E: Tarini.Singh@frost.com 

About NCS

NCS, a subsidiary of Singtel Group, is a leading technology services firm with presence in Asia Pacific which partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 13,000-strong team across 56 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities in digital, data, cloud and platforms, as well as core offerings in applications, infrastructure, engineering and cybersecurity. NCS also believes in building a strong partner ecosystem with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information, visit ncs.co.

Philippines to Take ASEAN Chair With Focus on South China Sea

By
Phontham Visapra
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Philippines to take ASEAN chair with focus on South China Sea
Philippines' President Ferdinand Marcos Jr (R) is given the ceremonial gavel by Malaysia's Prime Minister Anwar Ibrahim (L) during the ASEAN chairmanship handing over ceremony as part of the closing ceremony of the 47th Association of Southeast Asian Nations (ASEAN) Summit in Kuala Lumpur on October 28, 2025. (Photo by MOHD RASFAN / AFP)

By Martin Abbugao/AFP – Malaysia handed over the chairmanship of Southeast Asia’s regional bloc to the Philippines on 28 October, with territorial disputes in the South China Sea set to dominate its agenda when Manila takes charge in 2026.

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Contamination Detected in Popular Thai Herbal Inhaler, Nationwide Recall Issued

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Phontham Visapra
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Contamination Detected in Popular Thai Herbal Inhaler, Nationwide Recall Issued
The Hong Thai inhalers (photo credit: Thairath Online)

On 28 October, Thailand’s Food and Drug Administration (FDA) determined that Hong Thai’s popular Formula 2 herbal inhaler failed safety tests due to contamination, leading to a nationwide recall and possible legal action.

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Arrow Electronics Supports EMASS in Driving Ultra-Low-Power Edge AI Technology with ECS-DoT SoC

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Advertorial Desk
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SINGAPORE – Media OutReach Newswire – 29 October 2025 – Arrow Electronics and EMASS — a global provider of technology solutions, and an edge-AI-focused-semiconductor developer, respectively — have announced a collaboration to accelerate the deployment of ultra-low-power edge AI solutions across wearables, industrial IoT and smart sensing devices, using EMASS’s ECS-DoT System on Chip (SoC). By leveraging Arrow’s global engineering expertise, product design capabilities, comprehensive supply chain services and integration support, EMASS delivers ready-made, sensor-integrated edge AI solutions that enable technology customers to adopt ultra-low-power AI quickly and efficiently.

Arrow Electronics Supports EMASS in Driving Ultra-Low-Power Edge AI Technology with ECS-DoT SoC
Arrow Electronics Supports EMASS in Driving Ultra-Low-Power Edge AI Technology with ECS-DoT SoC

EMASS — a subsidiary of Nanoveu Ltd (ASX: NVU) — is an advanced semiconductor company specializing in ultra-low-power AI SoC solutions for edge computing. EMASS has introduced the ECS-DoT SoC, which enables real-time, always-on, milliwatt-scale intelligence at the edge, reducing reliance on cloud-based computation and enabling faster performance for next-generation on-device AI applications.

“At EMASS, we see a tremendous opportunity to redefine how edge AI empowers devices across industries,” said Mark Goranson, Nanoveu’s CEO of Semiconductor Technologies. “By collaborating with Arrow, we can bring ECS-DoT technology to new markets faster and help developers create innovative, always-on AI applications that were previously impossible at such low power. This partnership positions us to lead the edge AI ecosystem and accelerate the adoption of real-time, on-device intelligence worldwide.”

Arrow and EMASS are working closely to expand the edge AI ecosystem by jointly developing enhanced SDKs, developer tools and reference designs. These initiatives will be co-promoted through Arrow’s technology network and industry programs to help developers bring ultra-low-power AI concepts to market faster. The collaboration also taps into engineering resources at the NTU-Arrow Invent Lab to accelerate innovation. Developers can now prototype edge AI applications faster with Arrow and EMASS’s joint tools and training.

“We are excited to collaborate with EMASS in bringing edge AI to market where it matters most; on-device, in real time and with minimal power,” said Dr. Raphael Salmi, president of Arrow Electronics’ components business for South Asia, Korea and Japan. “With Arrow’s global reach, technical expertise and strong distribution network, combined with EMASS’ deep relationships with OEMs and system integrators, we are uniquely positioned to broaden EMASS’s market reach and capture new opportunities in the AI SoC space.”

Arrow and EMASS will showcase their joint evaluation boards and reference designs at Singapore Week of Innovation and Technology (SWITCH), taking place October 29–31, 2025. These developer tools are built to accelerate development and deployment of ultra-low-power edge AI solutions across a wide range of applications.

Hashtag: #Arrow

The issuer is solely responsible for the content of this announcement.

About Arrow Electronics

Arrow Electronics (NYSE:ARW) sources and engineers technology solutions for thousands of leading manufacturers and service providers. With global 2024 sales of $28 billion, Arrow’s portfolio enables technology across major industries and markets. Learn more at .

6 Startups Selected for Batch 2 of “Real Madrid Next Accelerator for Asia” by Creww and Real Madrid Next

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Advertorial Desk
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TOKYO, JAPAN – Media OutReach Newswire – 29 October 2025 – Creww Inc. (Japan Office: Shibuya-ku, Tokyo, Representative: Sorato Ijichi, hereinafter “Creww”), Japan’s leading open innovation platform provider, and Real Madrid Next are pleased to announce the selection of 6 startups for the “Real Madrid Next Accelerator for Asia” Batch 2.

About “Real Madrid Next Accelerator for Asia” Batch 2
“Real Madrid Next Accelerator for Asia” Batch 2 was launched in April 2025, aimed to open collaborations between Real Madrid Next and Asian startups.
Creww has partnered with Real Madrid Next to bring innovative technologies and services from Asian startups to develop projects that aim to improve and advance the sports industry.
The program is designed to not only boost the growth of Asian startups, but to also create an innovation community for Real Madrid Next, by carrying out continuous programs for Asian startups to innovate the sports industry as a whole in the decades to come.

Through careful review and evaluation, we have selected 6 startups out of many promising startups.
The selected startups will be brushing up collaboration ideas through mentoring and workshops, followed by PoC and a Demo Day in June/July 2026 (tentative) to share their results.
To concerned parties who are interested in joining the Demo Day to be held in Madrid, Spain, please let us know at [ pjtr@creww.me ].

Selected Startups
With the program theme based on Real Madrid Next’s six areas of work, we have selected startups that align with five of the focused areas.

< E-Health >
Brainspoke https://getbrainspoke.com/ (Thailand)
< Performance >
Lila https://lilateam.com/ (Malaysia)
StepOut https://www.stepout.ai/ (India)
< Audiovidual >
Inshorts https://www.inshorts.ai/en (Korea)
< Cybersecurity & Technology >
Graffity https://graffity.tech (Thailand)
< Social >

One Smile Tech Inc. https://1smiletech.jp/ (Japan)

Program Overview

Program Name Real Madrid Next Accelerator for Asia
Target early and middle-stage startups in Asia in the field of sports-tech, health-tech, fan engagement, etc. which aligns with Real Madrid Next’s six areas of work
Expected Outcome business partnerships*
Program Website https://global.creww.me/global/en/real-madrid-next-accelerator-for-asia-2
Organizer Real Madrid Next, Creww Inc.

*There is a possibility that Creww will provide equity investments to the selected startups.

About Real Madrid Next
Real Madrid Next is the brand under which Real Madrid’s innovation projects are developed, with the collaboration of startups and companies looking to improve performance with the support of the Real Madrid ecosystem. Real Madrid Next focuses on six work areas: e-health, performance, fan engagement, audiovisual, cybersecurity & technological infrastructures and social. In all of them we seek excellence and the greatest technological advance possible to allow the club to enhance its digital transformation and keep its leadership in the sports industry. Learn more at https://www.realmadridnext.com/en/next/home.

Hashtag: #creww #realmadrid #realmadridnext #accelerator #asia #startup #sports #technology #sportstech #healthtech




The issuer is solely responsible for the content of this announcement.

About Creww

Creww Inc. runs Japan’s largest open innovation platform. With a vision to “build an age of bravery,” Creww supports all startups, entrepreneurs, businesses and individuals that take on new challenges.
Since its founding in 2012, Creww has organized more than 550 open innovation programs between companies, local governments and startups, and has achieved approximately 1,500 collaborations, with over 9,000 startups registered on the platform. Creww aims to contribute to the startup ecosystem in the Asia-Pacific region and beyond, starting with promoting open innovation with Korea, Taiwan and more.
Company Overview
Company: Creww Inc.
Established: 2012/8/13
Address: 5F, JMF Bldg. Shibuya 03, 2-11-1 Dogenzaka, Shibuya, Tokyo, Japan
Representative: Sorato Ijichi, CEO

Inflation in Laos Eases to 4 Percent in October

By
Thongsavanh Souvannasane
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Inflation in Laos eased to four percent in October, down from 4.5 percent in September. Despite the slowdown, rising costs for essentials continue to affect households and businesses.

The cost of living in Laos continues to rise, with new data from the Laos Statistic Bureau showing that inflation reached four percent in October, down from 4.5 percent in September.

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Porsche Design Tower Bangkok Arrives in Singapore: A New Unparalleled Residential Landmark

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Advertorial Desk
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Asia’s Most Anticipated Ultra-Luxury Address Launches to Singapore Market


STUTTGART, GERMANY / SINGAPORE – Media OutReach Newswire – 29 October 2025 – When automotive excellence meets residential innovation, something extraordinary emerges. Porsche Design Tower Bangkok—Asia’s first and the world’s third Porsche Design Tower—is set to unveil its exclusive Singapore preview on 5 November 2025 at Porsche Studio Singapore. Hosted by Ananda Development, in collaboration with Robb Report Singapore and Arcadia Consulting, this private showcase invites Singapore’s elite investors and collectors to discover where passion and design converge.

Duplex Living

A Statement Piece Beyond Residence

The iconic project features 22 exclusive ‘Sky Villas’—each offering expansive living areas ranging from 525 to 1,135 square meters. At the heart of Porsche Design Tower Bangkok also lies the innovative concept of Passion Spaces–an ultimate luxury garage connected directly to each residence via private lift. For Singaporean enthusiasts seeking expansive spaces for their lifestyle pursuits, these personalized sanctuaries ranging from 107 to 312 square meters transcend traditional parking to become personal automotive museum. More than a showcase for meticulously curated car collections, the Passion Spaces can be customized into a sophisticated venue for exclusive gatherings, or simply a personal getaway.

The Prestige of Ownership

Located near the vibrant Thong Lor district, a prestigious and affluent neighborhood, Porsche Design Tower Bangkok mirrors the cosmopolitan convenience Singaporean residents cherish—world-class dining, luxury retail, and efficient transit connections—offering a unique lifestyle while allowing residents to indulge in truly expansive living spaces. The Porsche Design philosophy embodies extraordinary precision, technological innovation, and puristic design. These principles, evident in every detail of the tower, ensure that residents experience not just exclusivity, but statement craftsmanship. Beyond mere property, they are securing a piece of global design heritage that elevates residences to an iconic landmark.

Through a strategic collaboration with Robb Report Singapore and Arcadia Consulting, Singapore’s most discerning investors will receive privileged access to detailed architectural presentations and intimate conversations with the development’s creative visionaries, alongside the opportunity to schedule private viewings at ‘Black Box’ sales gallery—an immersive show unit experience in Bangkok that brings the vision of the Porsche Design Tower Bangkok to life.

The exclusive Singapore showcase on 5 November marks the beginning of an exceptional journey. For detailed project information or to schedule a private appointment, visit pdtowerbangkok.com.

Hashtag: #PorscheDesignTowerBangkok

The issuer is solely responsible for the content of this announcement.

About Porsche Design

In 1963, Professor Ferdinand Alexander Porsche created one of the most iconic design objects in contemporary history: the Porsche 911. Following his vision to take the principles and myth of Porsche beyond the automotive world, he created the exclusive lifestyle brand Porsche Design in 1972. His philosophy and design language can still be seen in all Porsche Design products today. Every Porsche Design product stands for extraordinary precision and perfection, boasts a high level of technological innovation and seamlessly combines intelligent functionality and puristic design. Created by Studio F. A. Porsche in Austria, our products are sold worldwide in Porsche Design stores, high-end department stores, exclusive specialist retailers and the official online store ().

TikTok Selects IAS for Brand Safety Measurement for TikTok Pangle Advertisers

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Advertorial Desk
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IAS Provides TikTok Pangle Advertisers with Increased Transparency and Brand Protection

SINGAPORE, Oct. 29, 2025 /PRNewswire/ — Integral Ad Science (Nasdaq: IAS), a leading global media measurement and optimization platform, today announced it was integrated by TikTok Pangle to launch new Brand Safety Features, in addition to Viewability and Invalid Traffic (IVT) Measurement, for advertisers on TikTok Pangle, the ad network for TikTok for Business.

TikTok Pangle totals over 380,000 global apps with a daily active user reach of 2.9 billion via app traffic. Advertisers can now pair IAS’s AI-driven Total Media Quality (TMQ) for post-bid measurement on TikTok, with IAS’s Post-Bid Measurement for TikTok Pangle to drive incremental reach with confidence. This builds on IAS’s Social Optimization offerings for TikTok, which empower advertisers with greater transparency and control over their advertising investments on the platform.

“Our advertisers greatly value IAS’s scaled solutions on TikTok. These new Brand Safety features provide advertisers across the globe access to independent and trusted, third-party measurement across TikTok’s offerings, including Pangle’s hundreds of thousands of global apps,” said Lisa Utzschneider, CEO of IAS. “IAS is committed to providing brands with greater transparency wherever they allocate digital media spend so they can scale campaigns with confidence.”

IAS’s Post-Bid Measurement for TikTok Pangle provides global advertisers with:

  • Expanded Total Media Quality coverage: Viewability, Invalid Traffic (IVT), and Brand Safety Measurement across TikTok Pangle, in addition to TMQ for TikTok with coverage including TikTok’s For You Feed, Profile Feed, Following Feed, Search Feed, and TikTok Lite (in supported markets).
  • Global reach: IAS supports TikTok Pangle advertising inventory spanning across 380,000 apps that reach audiences in the APAC, EMEA, and LATAM regions.
  • Trusted, third-party measurement: Verification that ads running on TikTok Pangle appear alongside brand-safe mobile apps, adhering to industry standards.

This latest announcement expands on the IAS partnership with TikTok which began with launching  a pre-bid optimization product in 2021. In April, IAS announced an expansion of Social Optimization for TikTok to include pre-bid Video Exclusion Lists.

About Integral Ad Science

Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry’s most actionable data to drive superior results for the world’s largest advertisers, publishers, and media platforms. IAS’s software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments, while improving return on ad spend for advertisers and yield for publishers. Our mission is to be the global benchmark for trust and transparency in digital media quality. For more information, visit integralads.com.

 

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