The Philippines’ largest telecommunications company taps Medallia to help service the experience needs of an increasingly digital customer base

SINGAPORE and MANILA – Media OutReach – 3 March 2022 – Medallia, Inc., the global leader in customer and employee experience, today announced that PLDT Inc., the Philippines’ largest, most diversified and fully integrated telecommunications company, and Smart Communications, Inc. (Smart), PLDT’s wholly-owned wireless subsidiary, have selected Medallia as the customer experience platform of choice. Medallia will be supported by Kantar, an expert in data, insights, and consulting, in implementing the technology solution across PLDT and Smart. Medallia and Kantar joined the PLDT team at a digital signing ceremony to formalize the partnership.

“A large part of our commitment to provide world-class connectivity for all Filipinos is to empower our people and processes with technology that allows them to render the best customer experience,” said PLDT and Smart President and CEO Alfredo S. Panlilio. “Our engagement with Medallia and Kantar gives us this technology, and empowers us to listen and respond to our customers more effectively, as they are our North Star for all group-wide efforts.”

With Medallia and Kantar, PLDT and Smart aim to optimise customer experience management across all channels, including digital platforms, mobile phone applications, and contact centres.

“To thrive in the highly competitive world of telecommunications, providers must delight customers and employees by responding to their needs with the same speed, interactivity, and connectivity that they expect from your network,” said Medallia President and CEO Leslie Stretch. “Medallia helps amplify the voice of customers across all touchpoints, enabling PLDT and Smart to listen and act on feedback in a consistent, deliberate, and thoughtful manner. We look forward to working with PLDT and Smart to delight customers with world-class experiences.”

Kantar, a global leader in data, insights, and consulting, will support Medallia in implementing the solution across PLDT and Smart. Medallia continues to expand across the telecommunications industry in APAC and currently works with customers in key markets including Singapore, Japan, and Indonesia, to help optimise their customer experience.

For more information on Medallia solutions for telecommunications, please visit: https://www.medallia.com/solutions/telecommunications-media/ .

About Medallia

Medallia is the pioneer and market leader in customer, employee, citizen and patient experience. The company’s award-winning SaaS platform, Medallia Experience Cloud, is becoming the experience system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media and corporate messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment. For more information visit www.medallia.com .

© 2022 Medallia, Inc. All rights reserved. Medallia®, the Medallia logo, and the names and marks associated with Medallia’s products are trademarks of Medallia. All other trademarks are the property of their respective owners.

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Winning all six core categories and three champion ratings validates Vetter as a trusted partner

• Vetter’s high-level performance further substantiates its dedicated performance in customer-critical services
• Results affirm the approach, vision, and strategy of the company’s daily work for customers
• High ranking is further affirmation of customer experiences in working with Vetter as a strong and reliable partner

RAVENSBURG, GERMANY – Media OutReach – 3 March 2022 – Vetter, a globally operating Contract Development and Manufacturing Organization (CDMO), won the 2022 CMO Leadership Awards in all six core categories – quality, expertise, compatibility, capabilities, reliability and service. Vetter also achieved Champion status in the areas of quality, expertise and compatibility. The award, now in its eleventh year, was given by the leading trade press publication, Life Science Leader. Due to the ongoing Covid-19 pandemic, the awards ceremony will be held virtually beginning of March.

“Our result this year is an unprecedented achievement for Vetter and represents a landmark victory for the company,” said Vetter Managing Director Peter Soelkner. “To win in all six categories is exceptional in its own right. However, to be awarded Champion in the areas of Compatibility, Quality and Expertise is particularly rewarding and reflects the day-to-day dedication and hard work of our 5,700 employees on three continents.” C arsten Press, Vetter’s Senior Vice President Key Account Management/Supply Chain Management/Marketing added, “Without doubt, this achievement firmly demonstrates that we continuously strive to meet or even exceed our global customers’ expectations. The awards mirror our partnership approach to be a trusted source for producing life-critical medications for patients in need.”

The CMO Leadership Awards program is unique among other industry awards since winners are chosen according to customer evaluations of the service providers they have actually worked with in the past 18 months. Thus, results cannot be influenced in any manner and are truly representative of actual customer performance.

“For nearly a decade, these awards have proven most meaningful for biopharma organizations striving to obtain optimal outcomes from their outsourcing activities. Our research arm, Industry Standard Research (ISR), which only surveys drug sponsors who have worked recently with specific CDMOs, ensures the validity of these results. Our winners will be your champions of outsourcing,” said Louis Garguilo, Chief Editor and Conference Chair, Outsourced Pharma.

In this short video, Carsten Press offers his insight on how winning the awards has a positive impact on Vetter’s future cooperation with customers.

Find the Vetter press kit and more background information here.

About the CMO Leadership Awards

The CMO Leadership Awards is an annual event now in its eleventh year. In determining the award recipients, Life Science Leader teams up with (ISR) which conducted the research. For the 2022 award, more than 86 contract manufacturers were assessed by 23 performance metrics in ISR’s annual Contract Manufacturing Quality Benchmarking survey. Participants were recruited from pharma and biotech companies of all sizes and screened for decision-making influence related to working with contract manufacturing partners. Respondents only evaluate those companies with which they have worked on an outsourced project within the past 18 months. Through this level of qualification, survey responses are based on actual involvement with contract manufacturers and clear experiential data.

About Vetter

Headquartered in Ravensburg, Germany, Vetter is a family-owned, global leading contract development and manufacturing organization (CDMO) with production facilities in Germany, Austria and the United States. Currently employing more than 5,700 individuals worldwide, the company has long-term experience in supporting biotechnology and pharmaceutical customers both large and small. Vetter services range from early stage development support including clinical manufacturing, to commercial supply and numerous packaging solutions for vials, syringes and cartridges. As a leading solution provider, Vetter appreciates its responsibility to support the needs of its customers by developing devices that contribute to increased patient safety, convenience, and enhanced compliance. Great importance is also given to social responsibility, including environmental protection and sustainability. Learn more about Vetter at www.vetter-pharma.com.

#Vetter

HONG KONG SAR – Media OutReach – 2 March 2022 – Mead Johnson Nutrition Hong Kong (“Mead Johnson”) announces the donation of 1,000 COVID-19 rapid antigen test kits through the Evangelical Lutheran Church Social Service – Hong Kong to underprivileged families and elderlies, in support of Hong Kong’s fight against the pandemic.

“The record surge of coronavirus infections in Hong Kong has led to a huge demand for rapid test kits. As a caring and responsible corporate citizen, Mead Johnson is donating 1,000 COVID-19 rapid antigen test kits to Evangelical Lutheran Church Social Service – Hong Kong, our long-term community partner, and distributing them to the most vulnerable groups facing the pandemic especially underprivileged elderlies living alone. Together with our partner, we hope to help Hong Kong combat the pandemic,” said Pankaj Agarwal, General Manager, Hong Kong, Taiwan & Cross-Border of Mead Johnson Nutrition (Hong Kong) Limited.

Heidi Pang, Service Director (Elderly Service) of Evangelical Lutheran Church Social Service – Hong Kong commented, “the onslaught of the fifth wave of the pandemic has increased the demand for rapid antigen test kits from the grassroots. We are grateful that Mead Johnson allocated special resources to donate 1,000 rapid antigen test kits to the grassroots in need, support our elderly home care services and fight the epidemic together with us.”

About Mead Johnson Nutrition (Hong Kong) Limited

Mead Johnson Nutrition has been established for more than a century since 1905. As world’s renowned infant and child nutrition brand, Mead Johnson Nutrition has led the way in developing science-based paediatric nutrition products, guided by the mission to nourish the world’s children for the best start in life. Currently, Mead Johnson Nutrition provides more than 70 products in over 50 countries.

With excellent quality, Mead Johnson Nutrition has earned trust by nutritionists and parents. Its dedicated and rigorous attitude, continuous innovation, tireless pursuit of excellence and caring feedback to the community have also helped it establish a good brand image.

Mead Johnson Nutrition (Hong Kong) Limited has landed for a half century, providing Hong Kong parents with high quality, science-based products, various parenting information and professional advice, gaining trust and support from parents.

Mead Johnson Nutrition’s scientists and healthcare professionals are paying efforts on the formula for children with special nutrition needs and Mead Johnson Nutrition is one of the very few brands that insists to produce the formula for metabolic disorders’ children, giving hopes to them.

For more information visit http://www.meadjohnson.com.hk/

About Evangelical Lutheran Church Social Service – Hong Kong (ELCSS-HK)
Evangelical Lutheran Church Social Service – Hong Kong (ELCSS-HK), one of the largest NGOs in Hong Kong, was established in 1976. With an innovative, caring and people-oriented approach, we provide integrated services to the grassroots and the disadvantaged. Currently we have more than 50 service units across the territory. We serve over million head counts per year via services ranging from small children, elders, families, schools to the employment sector.

#MeadJohnsonNutrition

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