BARCELONA, Spain, March 25, 2026 /PRNewswire/ — A news report from SmartCitiesWorld

With governments worldwide turning to AI-driven digital transformation, Huawei took centre stage to explore how integrated platforms, data intelligence and “chat‑to‑process” innovations are reshaping service delivery, boosting efficiency and raising satisfaction across the public sector.

Governments across the world are under growing pressure to deliver faster, more accessible and more transparent services for citizens. Driven by ageing populations, rising citizen expectations and budget constraints, administrations are having to rethink how public services are designed and delivered – and AI-enabled digital solutions are helping their cause.

Together, these challenges, plus their potential solutions, were a central focus at the Global AI+ Public Service Summit, held by Huawei Government Public Services Digitalization BU during Mobile World Congress Barcelona 2026 (MWC). During the Summit, public sector leaders, technology experts and policymakers gathered to discuss how digitalization and AI can transform government services and improve the daily lives of citizens.

As Saeed Xia, President of Huawei Global Public Service BU, explained during the Summit at MWC, the scale of the challenge is global. “Governments worldwide face fragmented portals, limited online services, long processing times, and poor experiences due to data silos, lack of integration, and weak digital-intelligent capabilities,” he said.

These structural barriers have real consequences for citizens, such as long waiting times, repetitive paperwork and complex administrative processes. These issues can undermine trust and reduce satisfaction with public services, which is why addressing these issues has become a central pillar of national digital transformation strategies.

Digital government as a strategic priority

Digital government programmes are designed not only to improve service delivery but also to strengthen governance, reduce costs and increase transparency. 

According to Xia, these efforts are about more than simply adopting new technologies: “Digital transformation of government is a global imperative, with three core goals – boosting international influence and economic growth, modernising governance to cut costs and build trust, and improving public services to raise citizen satisfaction.” 

Citizens increasingly expect convenient, personalised public services available on mobile devices at any time, moving away from traditional, bureaucratic approaches. To achieve this, governments must move beyond isolated digital projects and instead build integrated platforms that connect departments, data and services. 

A blueprint for AI-driven public services

During the Summit, Huawei unveiled its Global Public Service Solution, designed to support governments in building intelligent, citizen-centred service systems. 

The solution provides a blueprint for how countries can modernise public service delivery using digital infrastructure, data platforms and AI-powered applications. At its core is an architecture built on the idea of “1 digital foundation + 1 intelligent platform + N industry applications”, with the goal to create a service environment that is seamless, efficient and accessible across multiple channels. 

Xia described the vision as one where public services become truly citizen-first: “The ideal public service is people-oriented, efficient and transparent. It provides 24/7 one-stop services across channels, with online-offline integration, paperless and single-visit completion,” he said. 

This model aims to simplify the citizen experience by enabling users to access multiple services through unified portals, mobile apps, kiosks or service centres. Instead of navigating multiple agencies and forms, citizens can complete complex processes through a single digital interface.

Huawei’s approach also focuses heavily on data integration and AI capabilities. The architecture includes a service platform for online service delivery, a data platform for secure data management and governance, and an AI platform capable of supporting applications such as natural language processing, digital assistants and automated approvals.

AI and the emergence of “chat-to-process” services

Governments are increasingly using AI-powered chatbots, voice assistants and automated verification tools to speed up routine interactions and improve service delivery.

Huawei envisions “chat-to-process” services, enabling citizens to complete administrative tasks simply by interacting with an AI interface. This streamlines government interactions – citizens can state their needs in natural language instead of dealing with forms or websites. Public administrations also benefit from reduced manual work and faster approvals – with Huawei estimating this can raise citizen satisfaction and management efficiency by about 30 per cent.

One example comes from Shenzhen, where the government’s iShenzhen app includes an intelligent AI assistant which supports enquiries and queries related to more than 50 topics across 4,000 common public services for citizens – including childbirth and adoption, social security and human resources, work safety, establishment and alteration of enterprises, and more. 

Known as Shenxiao i, the assistant features capabilities for intelligent Q&A, chatting and handling, and intelligent policy services. Its intention recognition rate – its ability to understand the purpose or goal of an enquiry – is around 97 per cent, with a response rate of more than 97 per cent, and accuracy of response over 94 per cent. Altogether, this drastically reduces the time it takes for citizens to find answers to their queries. Previously, for example, citizens needing to know which documents they’d need to set up a newborn child’s medical insurance would have needed to call a hotline. Now, the answer can be obtained in seconds through the iShenzhen app.

Shenzhen Longgang as a global demonstration site

To illustrate how AI-powered public services can work in practice, Huawei and the Shenzhen Longgang Government Service Center have jointly launched the Shenzhen Longgang AI+ Public Service Global Demonstration Site.

The initiative showcases how digital platforms and AI technologies can transform service delivery across multiple levels of government. The demo site integrates services across district, street, community and campus levels to illustrate what a seamless administrative experience is like, combining intelligent service systems with integrated approval processes.

The project is designed to show how digital transformation can reduce waiting times and simplify citizen interactions. For example, the system’s intelligent customer service platform uses large language models to integrate hotlines, service counters and self-service resources. Integrating these allows citizens to access support through their preferred channels while ensuring consistent responses.

The platform has achieved a hotline connectivity rate of 98 per cent to date, while AI-powered verification systems have pushed approval accuracy to more than 95 per cent. These results illustrate the potential for AI to transform everyday government services, from licensing and permits to social services and administrative requests.

Toward citizen-first government services

Through discussion at Global AI+ Public Service Summit at MWC, and Huawei’s latest releases and announcements, it’s clear that successful public service reform must start with the needs of citizens.

Technology can enable new capabilities, but its real value lies in improving everyday interactions between citizens and government institutions. During the Summit, Xia emphasised that the ultimate objective of digital government is to make public services simpler, faster and more accessible. Huawei’s approach focuses on creating what it describes as “anytime, one-stop, proactive public service” systems – platforms that allow citizens to complete services efficiently while enabling governments to operate more intelligently.

For governments facing growing demands and limited resources, this approach can play a crucial role in maintaining trust and improving public service outcomes. At the same time, the challenge will be ensuring that innovation remains aligned with public needs.

It is beyond doubt that AI and digital platforms are playing increasingly important roles in shaping the future of government, but the guiding principle behind their adoption must remain clear. As Xia concluded during the Summit, with a reminder drawn from democratic tradition, the purpose of government services ultimately remains unchanged – to serve the people. 

Arrow unlocks a new institutional investment opportunity by extending its private credit and real assets platform into specialty insurance

LONDON, March 25, 2026 /PRNewswire/ — Arrow Global Group (“Arrow”), a leading pan-European investment manager specialising in private credit and real estate, today announces the launch of Arrow Global Insurance (“AGI”), a new business vertical designed to capture institutional investment opportunities across the insurance value chain.

Zach Lewy, Chief Executive Officer and Chief Investment Officer of Arrow Global Group

AGI has been established as a strategic extension of Arrow’s existing investment platform, enabling the Group to deploy its underwriting, structuring and capital management expertise into the insurance market. The platform is focused exclusively on specialist, non-catastrophe insurance lines where outcomes depend on deep analysis, bespoke risk assessment and disciplined capital allocation. It does not operate in climate, life or consumer insurance markets.

AGI brings together origination, underwriting and investment within a single, integrated structure. By controlling key elements of the insurance value chain, including underwriting and risk-bearing capital at scale, Arrow is able to capture multiple sources of return, including underwriting margin, fee income and investment returns on insurance premiums, creating a scalable, capital-efficient opportunity set for its investors, supported by substantial institutional capital from inception.

AGI focuses on property, casualty and specialty insurance, initially including after-the-event insurance, contingent and transactional risks, credit risks and surety products. These lines support complex legal and financial activities that are often underserved by traditional insurers and are increasingly relevant to corporate and private capital participants seeking greater certainty and more effective risk transfer.

As part of the platform, in 2024 Arrow founded a new managing general agent, Toremis Specialty (“Toremis”), part of Legatus Group, to underwrite identified legal and transactional risks. Toremis’ insurance capacity is supported by a reinsurer, Halldora Re Ltd (“Halldora Re”), founded in 2025 by Arrow and capitalised by institutional investors and funds managed by Arrow. Halldora Re has been assigned a Financial Strength Rating of A- (Excellent) and a Long-Term Issuer Credit Rating of a- (Excellent) by AM Best, with a stable outlook. AM Best cited Halldora Re’s very strong balance sheet strength, conservative investment strategy, limited business risk profile and appropriate enterprise risk management framework, providing independent validation of the platform’s robustness.

AGI actively seeks out products in fragmented markets characterised by bespoke risk analysis, limited competition and constrained underwriting capacity. Arrow’s long-standing experience in complex credit, litigation-related assets and real estate allows it to originate and underwrite these risks and structure solutions with agility and flexibility often beyond that of traditional insurers. This local specialist expertise, applied in complex and fragmented markets, underpins a strategy designed to generate attractive margins and returns on equity. For Arrow’s investors, this creates access to differentiated return streams that are largely uncorrelated with traditional credit and equity markets.

Zach Lewy, Chief Executive Officer and Chief Investment Officer of Arrow Global Group, said:

“Arrow Global Insurance provides opportunities for our investors to access the global specialty insurance market by utilising Arrow’s expertise. This is a fragmented market with growing demand for specialist risk solutions, and we believe that controlling the value chain allows us to generate attractive returns through a highly aligned and efficient operating network.”

Dan Adams, Managing Director and Head of Insurance at Arrow Global Group, added:

“The opportunity in specialty insurance lies in embracing complexity. We have built the AGI model to do this at scale, combining technical expertise, underwriting agility and institutional capital. The AM Best rating for Halldora Re validates the strength of the platform and supports our ability to grow responsibly alongside our investors.”

Arrow Global Group

Founded in 2005, Arrow Global is a leading European alternative asset manager with a vertically integrated investment model across private credit and real estate. Arrow owns 25 best-in-class asset management and servicing platforms, enhancing operational efficiency and maximising asset value across market cycles.

With key European regulatory licences, Arrow manages approximately €125 billion in third-party AUM, with a track record of over €14 billion invested over the past 20 years. The company operates across Western Europe, with headquarters in London and offices in major financial centres including Paris, Milan, Madrid, Berlin, Amsterdam, Dublin, Luxembourg, and Lisbon.

For more information, visit www.arrowglobal.net

Dan Adams, Managing Director and Head of Insurance at Arrow Global Group

New study reveals DeepL Voice delivers higher-quality translations and more stable live captions in meetings across 14 language combinations, compared to Google Meet, Microsoft Teams and Zoom

COLOGNE, Germany, March 25, 2026 /PRNewswire/ — DeepL, a global AI product and research company, today reveals results from an independent benchmark study evaluating the quality and stability of real-time AI-translation and captions for meetings across widely used collaboration platforms; Google Meet, Microsoft Teams and Zoom.

As real-time multilingual meetings become routine for global teams, enterprises increasingly rely on AI voice technology to support collaboration, customer negotiations and cross-border decision-making.

Commissioned by DeepL and carried out independently by Slator – the leading source of research and market intelligence for translation, localization, interpreting, and language AI – the study finds that DeepL Voice achieves the highest scores for both translation quality and caption stability, outperforming built-in caption translation tools available in Google Meet, Microsoft Teams and Zoom.

In high-stakes settings – from sales discussions and supplier negotiations to internal strategy meetings – even minor translation errors or unstable captions can significantly slow momentum, create confusion or undermine critical business decisions. As global business accelerates, AI-driven translation is no longer a convenience feature, it has become essential infrastructure. The strength of that infrastructure depends on two critical factors: the quality of AI translation and the stability of live captions.

Key findings include:

• DeepL Voice leads translation quality in human evaluation, achieving a 96.4/100 quality score for DeepL Voice for Zoom and 96.3/100 for DeepL Voice for Teams, compared with 87–89 across other evaluated platforms.
• DeepL Voice significantly reduces high-severity errors, lowering the rate of critical or major translation errors by 76% on average versus other platforms.
• DeepL Voice produces fully passing translated segments 79% of the time, compared with 42% across competing tools.
• DeepL Voice improves caption stability, earning stability scores of 88.6/100 (DeepL Voice for Zoom) and 85.8/100 (DeepL Voice for Teams) in Slator’s automated frame-level analysis.
• DeepL Voice reduces caption churn (on-screen rewrites/flicker) by 37.6% on average versus Microsoft Teams and 54.7% on average versus Zoom.
• Across all blind evaluations, DeepL Voice is preferred by 96% of professional linguists benchmarking the solutions.

“Language AI is becoming the core infrastructure for how global businesses operate. In that context, accuracy and stability aren’t features, they’re requirements,” said Jarek Kutylowski, CEO of DeepL. “This independent benchmark shows DeepL Voice delivering on both and at a level that sets a new standard for real-time communication. When professional linguists overwhelmingly prefer one solution, it’s a clear signal of where the market is heading.”

“We looked beyond basic accuracy scores and focused on the ‘human’ side of AI captioning: readability, fluency, and stability. We didn’t just want to know if the words were right at the end; we wanted to see how they behaved while a person was trying to read them. That meant evaluating both linguistic quality and how captions behave on screen and that’s where we can clearly see a new benchmark being set by DeepL,” said Alex Edwards, Head of Consulting, Slator.

Why stability matters as much as accuracy
Slator’s report finds that even when translations are broadly accurate, frequent caption rewrites can interrupt comprehension and reduce usability in real-world meetings. To reflect how captions appear to end users, Slator measured stability using frame-by-frame analysis of rendered captions on screen, capturing flicker, oscillation and rewriting behavior over time.

Methodology
Slator commissioned 28 professional linguists to conduct a blind evaluation of AI-translated captions across 14 language combinations (7 into English, 7 from English). The report benchmarks standard, out-of-the-box caption translation settings in Google Meet, Microsoft Teams and Zoom, and compares them with DeepL Voice for Microsoft Teams and DeepL Voice for Zoom, including product features available to end users (such as glossaries and recognition of spoken terms). Slator states that its conclusions are independent and that it retained full editorial control over methodology and findings.

Looking ahead to April
These findings are released ahead of DeepL’s global spring launch on 16 April 2026, when the company will unveil major updates to DeepL Voice alongside expanded capabilities in translation automation and cross-platform collaboration.

About DeepL
DeepL is a global AI company building the language infrastructure that powers global business. More than 200,000 business teams and millions of individuals use DeepL’s Language AI platform to communicate globally, collaborate and operate across languages in real time. By combining breakthrough AI models with enterprise-grade security and privacy, DeepL enables organizations to work seamlessly across markets and cultures. Founded in 2017 by CEO Jarek Kutylowski, DeepL now has more than 1,000 employees and is backed by leading investors including Benchmark, IVP and Index Ventures. Learn more at www.deepl.com.

About Slator
Slator is the leading source of research and market intelligence for translation, localization, interpreting, and language AI. Slator’s Consulting practice is a trusted partner to enterprise buyers, language technology platforms, and language solutions integrators looking for independent industry analysis.

The full report is available here.

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The new office strengthens Blockchain.com’s presence in Malta as the company scales regulated retail and institutional services across Europe

VALLETTA, Malta, March 25, 2026 /PRNewswire/ — Blockchain.com announced today the official opening of its Malta office, marking the next step in the company’s European expansion and its long-term commitment to building regulated digital asset infrastructure across the region.

The new office will serve as a strategic hub for Blockchain.com’s operations across Europe following the company securing its Markets in Crypto Assets (MiCA) license from the Malta Financial Services Authority (MFSA). The license enables Blockchain.com to passport regulated crypto brokerage services across the European Economic Area under the EU’s first comprehensive digital asset regulatory framework.

“We didn’t pick Malta by accident. Malta has taken a thoughtful and forward-looking approach to digital asset regulation,” said Nic Cary, Co-founder and Vice Chairman at Blockchain.com. “At Blockchain.com, we’ve spent over a decade building a brand of trust and integrity, and we’re bringing that same professional-grade standard to users across Europe. This office represents our commitment to building trusted, compliant infrastructure for the crypto market.”

Blockchain.com’s Malta office will support a range of functions including regulatory engagement, operational development, and retail client services across the European market. The company will soon launch its institutional business, partnering with some of the region’s leading licensed firms.

Blockchain.com operates in more than 70 jurisdictions worldwide. Since 2011, Blockchain.com has processed over $1.2 trillion in crypto transactions, created more than 90 million wallets, and verified over 40 million users. As a global crypto brokerage, Blockchain.com provides individuals and institutions with secure access to digital assets while maintaining a strong commitment to compliance, transparency and security.

About Blockchain.com
Blockchain.com is connecting the world to the future of finance. The global leader in crypto services helping millions across the globe access cryptocurrency. Since its inception in 2011, Blockchain.com has earned the trust of more than 90 million wallets and over 40 million verified users, and has facilitated over $1.2 trillion in crypto transactions. Visit Blockchain.com for more information.

Media Contact: press@blockchain.com

SUZHOU, China and STUTTGART, Germany, March 25, 2026 /PRNewswire/ — HyperLeap, a global innovator in intelligent logistics automation, made its European debut at LogiMAT 2026 in Stuttgart, Germany, marking a key milestone in HyperLeap’s global expansion strategy and reinforcing its commitment to delivering advanced robotic solutions worldwide.

Europe’s logistics sector is facing increasing pressure to maximize space utilization and sorting capacity. Traditional systems such as large cross-belt sorters often require significant floor space and high upfront investment. HyperLeap’s new AI-driven, modular, and robotic sorting solution addresses these challenges with enhanced flexibility, strong scalability, and faster ROI.

“Europe is a pivotal market for the next phase of our global growth,” said Vincent Chen, General Manager of HyperLeap. “By expanding internationally, we aim to bring HyperLeap’s AI-driven robotics solutions to worldwide, helping partners improve efficiency while addressing key challenges such as limited space, labor shortages, and growing SKU complexity.”

Driving Intelligent Automation for Future Logistics

HyperSort solution integrates several core components, including the HyperPick Arm, HyperBot /AGV, and HyperWall putwall. As a unified system capable of running multiple operations simultaneously — such as order sorting, parcel sorting, and returns sorting — it supports a wide range of environments, including e-commerce fulfillment centers, B2B retail warehouses, and express distribution hubs. Designed for rapid deployment and reliable performance, the system simplifies sorting workflows while maximum sorting efficiency.

HyperLeap also adopts an industry-focused approach, designing solutions tailored to the operational needs of different sectors. By deploying only the capabilities required for each business scenario, the company aims to improve efficiency while reducing unnecessary complexity.

Showcasing Innovation at Global Logistics Events

HyperLeap is currently exhibiting at LogiMAT 2026 (Booth 1GA20), and will also participate in upcoming logistics exhibitions in 2026:

KoreaMAT — South Korea | Booth 10F113, Hall 9 | March 31–April 3
Kansai LogiX — Japan | Booth A5-32, Hall 5 | April 8–10

Visitors can meet HyperLeap experts and experience live demonstrations on site.

About HyperLeap

HyperLeap develops AI-driven robotic solutions designed to enable flexible, efficient, and safe logistics operations. Through partnerships with global collaborators and local distributors, the company is building a worldwide network while providing localized sales and technical support. This approach enables HyperLeap to serve customers globally while expanding regional partnerships and project deployments.

Website: www.hyperleap.com.cn/en
LinkedIn: www.linkedin.com/company/suzhouhyperleaptechnology
Email: sales@hyperleap.com.cn, pr@hyperleap.com.cn