COMPANY OVERVIEW:
IQURI Tech is a dynamic technology company based in Vientiane Capital, Laos,
dedicated to providing innovative technology solutions and advisory services for
businesses and communities. We specialize in software development, system
integration, big data services, IT consultancy, and IT outsourcing, serving both
private sector enterprises and government clients, aiming to drive digital
transformation and foster significant growth in the digital economy era.
JOB SUMMARY:
As the General Manager (Head of Operations), you will be responsible for
overseeing the operations of a software systems project across multiple locations
nationwide. Reporting directly to the Project Lead/CEO, you will lead a
cross-functional team of professionals and coordinate with multiple stakeholders
including government entities, internal teams, and vendors specializing in
software development, IT hardware, and civil works to ensure the seamless
operation, support, and continuous improvement of the software services. Your
leadership will ensure high operational standards, efficient support workflows,
and strong relationships with customs authorities at all levels. The ideal
candidate will have a strong background in managing diverse teams, ensuring
project success, and fostering innovation in the tech space.
RESPONSIBILITIES:
– Provide strategic leadership and oversight for the entire project
implementation, ensuring daily efficiency, service quality, and compliance.
– Develop and maintain comprehensive project plans with clear milestones,
deliverables, and timelines.
– Lead coordination between government stakeholders, internal team
members, and external vendors.
– Manage project scope, schedule, budget, quality, and risks according to
established methodologies.
– Oversee the phased implementation across multiple locations.
– Directly manage Area Managers, setting performance goals, monitoring
KPIs, and providing guidance and support.
– Develop and implement operational policies, procedures, and best
practices across all locations.
– Monitor system operations, incident management, and escalation
processes at each location.
– Coordinate closely with the Head of Technical Support to address and
resolve software or infrastructure issues.
– Manage team by recruiting, training and coaching.
– Facilitate effective communication across all stakeholders and ensure
alignment on project objectives
– Lead change management initiatives to ensure smooth adoption of the
new system.
– Prepare and deliver regular operational reports, incident summaries, and
performance analytics to the Project Lead/CEO.
– Ensure ongoing training and development programs for the team.
– Identify operational risks and lead efforts to mitigate them effectively.
– Support budget planning and resource allocation for the project.
– Drive continuous improvement throughout the project lifecycle
QUALIFICATIONS:
– Bachelor’s or master’s degree in Business Administration, Operations
Management, Information Technology, or a related field.
– Minimum 5 years of experience in IT related project operations
management or in senior leadership roles, preferably across multiple
locations or within government-related or logistics sectors.
– Proven track record managing large-scale IT projects involving both
hardware and software components.
– Demonstrated success in managing multi-vendor environments and
complex stakeholder relationships.
– Strong understanding of system operations, support processes, and
incident management.
– Experience with enterprise system implementation and integration
projects.
– Proficiency in project management methodologies, tools, and techniques.
– Excellent negotiation, conflict resolution, and problem-solving abilities.
– Fluent in Lao and proficient in English (spoken and written).
– Ability to travel to different locations as needed.
ADDITIONAL CONSIDERATION:
– Experience working with government agencies and managing public sector
projects
– Ability to achieve high performance under pressure and meet deadlines in
a fast-paced environment.
– Strong resilience and adaptability in the face of complex challenges.
– Proven experience in leading multi-site operations and managing
geographically distributed teams
KEY PERFORMANCE SKILLS:
– Strong leadership, communication and problem solving skills
– Stakeholder management and diplomatic communication
– Strategic planning and execution excellence
– Incident management and crisis handling
– Relationship building with government partners
– Ability to translate technical concepts for non-technical audiences
– Budget Management and Resource Allocation
– Process Improvement and Quality Assurance
– Strong Reporting and Analytical Skills
– Cross-functional Coordination
– Staff Development and Training Leadership
WHAT WE OFFER:
– Opportunities for professional growth and development
– Dynamic and collaborative work environment
– Annual bonus, performance-related bonuses and salary adjustment plus
other benefits
– Other benefits: health insurance, uniform, laptop, professional
development support (training).
PROBATION PERIOD:
This role includes a probationary period of 3 months, during which your
performance and fit within the company will be evaluated. During this
probationary period, you will receive 80% of the committed salary. Upon
successful completion of the probation period, your salary will be adjusted to the
full agreed-upon amount.
HOW TO APPLY:
Requirement Documents:
1. Curriculum Vitae (CV)
2. Cover Letter
3. Copies of education certificates: certificates, diploma, transcript mark
sheet
4. Copy of Identity Card (ID Card) or Passport
5. Copies of employment certificate (if any)
Interested candidates should submit the required documents
via this link: https://forms.gle/ShvY2dc7kZTrKEw6A
Email: info@iquritech.com
Whatsapp: +856 20 58 899 446