24.9 C
Vientiane
Wednesday, May 28, 2025
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Reservation Manager

KEY RESPONSIBILITIES
• Advising independents travelers, travel agencies, companies and organizations on
room availability and rates.
• Assisting customers in making and managing a reservation.
• Entering and modifying reservations into the property management system.
• Coordinating with the Front Office and housekeepers to ensure that rooms are
available according to the reservation schedule.
• Securing whatever services guests are requesting and ensuring the services are
delivered properly and according to the request.

COMPETENCIES
• Demonstrated integrity and ethical standards.
• Very strong focus on customer services and attention to details.
• Ability to take initiatives, respond constructively to customer requests and solve
problems.
• Good English communication skills.

QUALIFICATIONS
• Secondary education.
• 2 years of relevant work experience.
• Good spoken and written English.
• Experience in the usage of computers, PMS and office softwares.