Qualifications:
- Bachelor’s degree in Business Administration, Management or a related field.
- Minimum of 4-5 years of experience in a similar role.
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Ability to handle multiple tasks and prioritize effectively.
- Proficient in Microsoft Office and other relevant software.
- Proven track record of achieving targets and goals.
- Ability to work under pressure and in a fast-paced environment.
Key Responsibilities:
- Lead and manage the Front-Line team, providing guidance, support, and training as needed.
- Develop and implement strategies to improve customer service and satisfaction.
- Monitor and analyze customer feedback and take necessary actions to address any issues.
- Ensure that all team members are following Bank policies and procedures.
- Conduct regular performance evaluations and provide feedback to team members.
- Collaborate with other departments to ensure smooth and efficient operations.
- Monitor and manage inventory levels to ensure adequate stock for customer demands.
- Handle customer inquiries and complaints in a timely and professional manner.
- Develop and maintain relationships with key customers and stakeholders.