33.8 C
Vientiane
Friday, August 1, 2025
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Unit Head, Front Line

Qualifications:

  • Bachelor’s degree in Business Administration, Management or a related field.
  • Minimum of 4-5 years of experience in a similar role.
  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Ability to handle multiple tasks and prioritize effectively.
  • Proficient in Microsoft Office and other relevant software.
  • Proven track record of achieving targets and goals.
  • Ability to work under pressure and in a fast-paced environment.

Key Responsibilities:

  • Lead and manage the Front-Line team, providing guidance, support, and training as needed.
  • Develop and implement strategies to improve customer service and satisfaction.
  • Monitor and analyze customer feedback and take necessary actions to address any issues.
  • Ensure that all team members are following Bank policies and procedures.
  • Conduct regular performance evaluations and provide feedback to team members.
  • Collaborate with other departments to ensure smooth and efficient operations.
  • Monitor and manage inventory levels to ensure adequate stock for customer demands.
  • Handle customer inquiries and complaints in a timely and professional manner.
  • Develop and maintain relationships with key customers and stakeholders.