32.2 C
Vientiane
Saturday, May 24, 2025
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Unit Head, Front Line

Key Responsibilities:

  • Lead and manage the Front-Line team, providing guidance, support, and training as needed
  • Develop and implement strategies to improve customer service and satisfaction
  • Monitor and analyze customer feedback and take necessary actions to address any issues
  • Ensure that all team members are following Bank policies and procedures
  • Conduct regular performance evaluations and provide feedback to team members
  • Collaborate with other departments to ensure smooth and efficient operations
  • Monitor and manage inventory levels to ensure adequate stock for customer demands
  • Handle customer inquiries and complaints in a timely and professional manner
  • Develop and maintain relationships with key customers and stakeholders
Qualifications:

  • Bachelor’s degree in Business Administration, Management or a related field
  • Minimum of 4-5 years of experience in a similar role
  • Strong leadership and management skills
  • Excellent communication and interpersonal skills
  • Ability to handle multiple tasks and prioritize effectively
  • Proficient in Microsoft Office and other relevant software
  • Proven track record of achieving targets and goals
  • Ability to work under pressure and in a fast-paced environment