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Infobip launches Conversational Everything Blueprint to help brands meet evolving customer preferences and the growing popularity of chat apps

  • Blueprint explains how businesses and brands can design end-to-end conversational customer journeys through chat apps to boost customer loyalty and sales
  • The “conversational future is now” and brands need to start talking with their customers

KUALA LUMPUR, MALAYSIA – Media OutReach – 10 April 2023 Global cloud communications platform Infobip has launched a new Conversational Everything Blueprint to enable brands embed conversational experiences for customer communications. Infobip has developed the guide to help businesses stay ahead of the growing trend towards more personalized, end-to-end customer journeys from promotion to purchase and support through popular chat apps.

As customer journeys move from the physical to the digital, businesses and brands need to be able to meet their customers where they are. Infobip’s data demonstrates customers want to connect with brands on the channels they already use such as chat apps. So, to meet changing preferences, brands must now deliver rich, convenient, and personalized conversational experiences and customer journeys on the channels their customers use and prefer.

Infobip’s Conversational Everything Blueprint explains how brands can create such customer journeys using a conversational one-stop shop such as Infobip, which simplifies the process for brands. By developing meaningful conversations across the customer journey, businesses can:

  • Increase customer satisfaction and loyalty: through personalized and always-on customer support
  • Increase conversion rates: by 2.5 times compared to traditional eCommerce platforms
  • Create additional revenues streams: by adopting new digital channels and services
  • Reduce customer service costs: with automated support through chatbots and live agents
  • Improve cart abandonment: with automated events triggered and timely communication

The blueprint also explains how organizations can embed conversational experiences across all customer touchpoints from marketing to sales and support. By combining marketing and promotional campaigns, businesses can engage customers in real-time using two-way conversations on their favourite channels.

Businesses can also boost sales by shaping hyper-personalized end-to-end customer journeys on a single communications channel, where customers go from search to purchase in minutes. What’s more, conversational experiences can help brands provide always-on, automated support over customers’ preferred channels, with seamless agent takeover for a more personal experience.

Tonko Šarac, Director of Go To Market at Infobip, said: “The conversational future is now, and customers are looking for quick, easy, and meaningful interactions with the brands of their interest on their familiar channel. So, brands need to start interacting with their customers, whether for promotion, sales, or support on popular chat apps that became main stream. That’s why we have developed the blueprint to help organizations keep up the pace with rapidly evolving trends and ever-growing customer expectations. This means that conversational experiences between customers and brands must be richer and more personal across all phases of customer journeys. The consequences of this approach are better customer loyalty and higher sales. “, commented.

“This fast-moving transition may sound very demanding and resource intensive, especially for brands that are relying on traditional communication channels, but with Infobip’s Conversational Experince suite, this is not the case. Leveraging on it class-leading experience in the communication industry Infobip has simplified this transition for the brands to the maximum, detecting and providing already pre-worked and templated conversational flows, of the shelf, which can be activated in a matter of days.”, concluded Tonko.

To know the Playbook Guide on how build the Conversational Everything Blueprint for any type of business, click here: https://bit.ly/43dELQd
Hashtag: #Infobip



The issuer is solely responsible for the content of this announcement.

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 75+ offices globally. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Recent award wins include:

  • Infobip named a leader in the CPaaS Leaderboard, Juniper Research (Feb 2023)
  • Infobip named a leader in the CCaaS Leaderboard, Juniper Research (Aug 2022)
  • Omdia Ranks Infobip as Leader in CPaaS Universe Report (May 2022)
  • Ranked the leading service provider in CPaaS by Juniper Research in its new Competitor Leaderboard CPaaS Vendors (October 2021)
  • Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2021 Vendor Assessment (doc #US46746221, May 2021)
  • Best A2P SMS provider for the fourth year running by mobile operators and enterprises in ROCCO’s annual Messaging Vendor Benchmarking Report
  • Best CPaaS Provider of the Year, Best RCS Provider of the Year, and Mover & Shaker in Telco Innovation at the 2021 Juniper Digital Awards

Vietnam President Vo Van Thuong in Laos for First Official Visit

Vo Van Thuong Sets Foot in Laos for First Foreign Trip
President Vo Van Thuong of Vietnam arrives at the Wattay International Airport in Vientiane Capital, Laos. (Photo : Laophatthana )

Vietnam’s newly elected president, Mr. Vo Van Thoung reached Laos today for a two-day trip, at the invitation of the President of Laos, Thongloun Sisoulith.

Lao Officials Confiscate KIP 4 Billion Worth of Illegal and Expired Products in 2022

More than KIp 4 billion in fake goods found among lao vendors
A pile of seized goods. ( Photo : FICCI )

In a recent public meeting, the Ministry of Industry and Commerce reported that they confiscated over KIP 4 billion worth of illegal or expired products in 2022.

Chiang Mai Issues Work From Home Order as Air Pollution Levels Spike

Chiang Mai Issues Work From Home Order
Child walking amid the hazardous haze in Chiang Mai, Thailand. (Photo : gotothailand)

Thai Authorities urged residents of Chiang Mai, to stay indoors and work from home last Friday as air pollution reached hazardous levels in the city.

New Declaration Presses Mekong Countries, Partners to Intensify Cooperation

New “Vientiane Declaration” presses Mekong countries, partners to intensify cooperation
Officials holding hands at the 4th Mekong River Commission summit. (Photo: MRC )

The Southeast Asian members of the Mekong River Commission issued a landmark declaration at the 4th MRC Summit on Wednesday, reiterating the region’s commitment to cooperate and safeguard a beleaguered river that’s the lifeblood for some 70 million of their citizens.

Lao Athletes Win 24 Medals in Kun Bokator SEA Championship 2023

Female athletes from Laos won medals at the 1st Kun Bokator SEA Championship 2023 earlier this month.

Athletes from Laos have brought home 24 medals from the 1st Kun Bokator SEA Championship 2023 in Cambodia, held earlier this month.

Circles’ digital telco wins two 2023 Asian Telecom Awards

Recognized in the categories of Marketing and Brand Initiative of the Year and Travel Product of the Year

SINGAPORE – Media OutReach – 10 April 2023 – Circles, the leading global digital telco and consumer company, won two prestigious awards from the Asian Telecom Awards 2023. The award recognises the remarkable achievements and initiatives of Asia’s leading telco companies.

Lawrence Corbett, Chief Operating Officer of Circles and Simon Hyett, Contributing Editor of Asian Telecom Magazine.
Lawrence Corbett, Chief Operating Officer of Circles and Simon Hyett, Contributing Editor of Asian Telecom Magazine.

The Travel Product of the Year was awarded to Circles’ digital telco, Circles Life Singapore’s travel lifestyle app, Jetpac. Launched in 2022 to provide greater convenience and experience to post-COVID travellers, Jetpac promises travel freedom for all with its fuss-free e-sim activation, unbeatable global roaming rates and travel perks. Within 4 months of launch, Jetpac achieved more than 10x growth in sign-ups, of which, more than 50% were new customers.

The second award, Marketing & Brand Initiative of the Year, was awarded to Circles Life Australia for its ‘Big Freeze’ campaign. When several leading national telco operators raised their mobile plan prices, Circles Life did the ‘untelco’ thing and froze their prices for 18 months to help the everyday Australians adapt to the rising cost of living without compromising on their digital experiences. Through the campaign, Circles Life saw a 28% increase in sales, including a significant spike in new customers from the leading telcos.

Abhishek Gupta, co-founder of Circles said, “We are honoured to receive two accolades from the Asian Telecom Awards 2023. This recognition is a strong testament that we are delivering the digital telco experiences that people want and need. It also reflects our agility in rapidly bringing innovative services that deliver greater convenience and value to our customers.”

“We are pleased to confer Circles’ digital telco two Asian Telecom Awards. Circles’ innovative and customer-centric marketing approach has truly set them apart from the competition, and it’s no surprise they’ve earned the Marketing & Brand Initiative of the Year and the Travel Product of the Year awards. We can’t wait to see what they come up with next,” says Tim Charlton, Publisher and Editor-in-Chief, Asian Telecom Magazine.

Hashtag: #Circles #CirclesLife #CirclesX #AsianTelecomAwards #SaaS #TelcoSaaS #Telco #Telecom #Telecommunications #DigitalTelco #DigitalTelcoBrand



The issuer is solely responsible for the content of this announcement.

About Circles

Founded in 2014, Circles builds technologies that power digital telcos to connect people with communication services globally.

Today, Circles is partnering operators in 13 countries with the mission to deliver delightful digital experiences to millions of people through our businesses.

With Circles Life, our digital lifestyle brand, we empower and delight customers across the world by offering digital experiences that go beyond traditional telco services.

With Circles X, our digital telco technology empowers operators to launch digital telco from anywhere in the world. Built for operators by an operator, Circles X is powering both Circles Life and our partner operators’ digital mobile brands.

Circles is backed by global investors such as Sequoia, Warburg Pincus, EDBI and Founders Fund – renowned institutions with a track record of backing industry-shaking innovators.

To learn more, visit .

EQUITY ALERT: ROSEN, GLOBAL INVESTOR COUNSEL, Encourages Hesai Group Investors with Losses to Secure Counsel Before Important Deadline in Securities Class Action First Filed by the Firm – HSAI

New York, New York – Newsfile Corp. – April 7, 2023 – WHY: Rosen Law Firm, a global investor rights law firm, announces it has filed a class action lawsuit on behalf of purchasers of the securities of Hesai Group (NASDAQ: HSAI) pursuant and/or traceable to the registration statement and prospectus (collectively, the “Registration Statement”) issued in connection with the Company’s February 2023 initial public offering (“IPO” or the “Offering”). If you wish to serve as lead plaintiff, you must move the Court no later than June 6, 2023.

SO WHAT: If you purchased Hesai securities you may be entitled to compensation without payment of any out of pocket fees or costs through a contingency fee arrangement.

WHAT TO DO NEXT: To join the Hesai class action, go to https://rosenlegal.com/submit-form/?case_id=13347 or call Phillip Kim, Esq. toll-free at 866-767-3653 or email pkim@rosenlegal.com or cases@rosenlegal.com for information on the class action. A class action lawsuit has already been filed. If you wish to serve as lead plaintiff, you must move the Court no later than June 6, 2023. A lead plaintiff is a representative party acting on behalf of other class members in directing the litigation.

WHY ROSEN LAW: We encourage investors to select qualified counsel with a track record of success in leadership roles. Often, firms issuing notices do not have comparable experience, resources or any meaningful peer recognition. Be wise in selecting counsel. The Rosen Law Firm represents investors throughout the globe, concentrating its practice in securities class actions and shareholder derivative litigation. Rosen Law Firm has achieved the largest ever securities class action settlement against a Chinese Company. Rosen Law Firm was Ranked No. 1 by ISS Securities Class Action Services for number of securities class action settlements in 2017. The firm has been ranked in the top 4 each year since 2013 and has recovered hundreds of millions of dollars for investors. In 2019 alone the firm secured over $438 million for investors. In 2020, founding partner Laurence Rosen was named by law360 as a Titan of Plaintiffs’ Bar. Many of the firm’s attorneys have been recognized by Lawdragon and Super Lawyers.

DETAILS OF THE CASE: According to the lawsuit, the IPO Registration Statement contained false and/or misleading statements and/or failed to disclose that: (1) Hesai Group’s gross margin decrease was caused by a lower in-house utilization rate; (2) Hesai Group’s gross margin was 30% for the fourth quarter-which was completed over a month before the date of the amended registration statement; and (3) as a result, defendants’ public statements were materially false and misleading at all relevant times and negligently prepared. When the true details entered the market, the lawsuit claims that investors suffered damages.

To join the Hesai class action, go to https://rosenlegal.com/submit-form/?case_id=13347 or call Phillip Kim, Esq. toll-free at 866-767-3653 or email pkim@rosenlegal.com or cases@rosenlegal.com for information on the class action.

No Class Has Been Certified. Until a class is certified, you are not represented by counsel unless you retain one. You may select counsel of your choice. You may also remain an absent class member and do nothing at this point. An investor’s ability to share in any potential future recovery is not dependent upon serving as lead plaintiff.

Follow us for updates on LinkedIn: https://www.linkedin.com/company/the-rosen-law-firm, on Twitter: https://twitter.com/rosen_firm or on Facebook: https://www.facebook.com/rosenlawfirm/.

Attorney Advertising. Prior results do not guarantee a similar outcome.

——————————-

Contact Information:

Laurence Rosen, Esq.
Phillip Kim, Esq.
The Rosen Law Firm, P.A.
275 Madison Avenue, 40th Floor
New York, NY 10016
Tel: (212) 686-1060
Toll Free: (866) 767-3653
Fax: (212) 202-3827
lrosen@rosenlegal.com
pkim@rosenlegal.com
cases@rosenlegal.com
www.rosenlegal.com

The issuer is solely responsible for the content of this announcement.