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Finmo Launches Inaugural CFO & Treasurer Advisory Board

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The founding cohort of finance leaders will co-build the next generation of Finmo’s Cash Intelligence module, directly from the front lines of SME treasury

SINGAPORE, April 30, 2026 /PRNewswire/ — Finmo, a treasury management and payment platform for modern finance teams, today announced the formation of its Chief Financial Officer (CFO) & Treasurer Advisory Board, a curated working group of senior finance practitioners who will play a direct role in influencing the evolution of Finmo’s Cash Intelligence module and broader product roadmap.

The board brings together CFOs and Treasurers from companies across Asia, each managing the real-world difficulties of multi-currency cash management, cross-border operations, and the growing demands of boards and investors, without the resources of an enterprise treasury department.

The Finmo CFO Advisory Board is designed as a product co-creation partnership. Members will receive early access to new features, participate in structured working sessions to identify key gaps, and have their feedback directly translated into sprint priorities. The inaugural mandate: identify five high-impact improvements to Cash Intelligence by June 2026, validated by practitioners, ready for public-market testing.

“We are not building this board to gather endorsements. We are building it because the best product decisions we have ever made came from a CFO telling us, plainly, what was missing. This board formalises that process,” said Thomas Kang, Co-founder & Chief Revenue Officer, Finmo.

The formation of the advisory board reflects Finmo’s broader thesis: that treasury technology for growing companies has, for too long, been designed by non-practitioners rather than built with the finance leaders who use it every day. The Cash Intelligence module, covering real-time cash visibility, multi-entity consolidation, multi-currency management, and AI-assisted forecasting, is the first product to be shaped in this way.

Board members will engage through quarterly working sessions, direct 1:1 access to Finmo’s product team, and a private async channel for ongoing input. In return, they receive first-look access to new features, co-authorship on Finmo’s practitioner whitepaper “What CFOs Really Need from Treasury Technology,” and speaking opportunities as Finmo grows its presence across the Asia-Pacific treasury and finance community.

“Treasury software has historically been built for banks and multinationals. The companies that actually need it most -the ones scaling across borders with lean finance teams – have been an afterthought. The Board is a working group chosen for the depth of their practitioner experience and the candour of their perspective,” added Thomas.

The advisory board is expected to meet formally for the first time in May 2026, with the initial session focused on a live walkthrough of the Cash Intelligence module and an open-format feedback session. A joint whitepaper drawing on the board’s collective insights is expected to be published in Q3 2026.

Members of the CFO & Treasurer Advisory Board include:

  • Dominic Ong, CFO, Endowus [Wealth Advisor and Investment Platform, Singapore]
  • Iris Ho, CFO | Insignia Ventures Partners [Venture Capital, Singapore]
  • James Swan, CFO & CSO | Mints Payments Limited [Travel Industry Payments Platform, Sydney]
  • Jessie Toh, Global Treasurer | Coda [Digital Content Monetization and Distribution, Singapore]
  • Junxiong Ho, CFO | Funding Societies [SME Digital Financing Platform and Debt Investment Platform, Singapore]
  • Pei Pei Tam, CFO | Edenred [Loyalty Solutions and Services, Singapore]
  • Shi Mei Chin, Founder & CEO | CFO Influence [Professional Services, Singapore]

ABOUT FINMO

Finmo is a next-generation Treasury Operating System that enables CFOs to see their financial operations in real time and forecast what’s coming next. It unifies payments, cash and liquidity management, FX risk management, and financial reporting into a single intelligent platform, transforming fragmented data into connected, actionable intelligence.

Phancy Group Scales up Computing Resources to Strengthen API Business Momentum

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HONG KONG SAR – Media OutReach Newswire – 30 April 2026 – Phancy Group Co., Ltd. (Stock Code: 6682.HK) announced today that it proposes to purchase GPU servers and related accessories at a total consideration of RMB 400 million. The servers are applicable for model inference and training, and will be deployed in the Group’s API business to meet the rapidly growing market demand for API calls.

Phancy’s API business continues to show robust momentum. In Q1 2026, customer Token call volume surged more than 400% compared to Q4 2025, with month-on-month growth multiplying throughout the quarter. The timely deployment of new computing resources will further underpin the sustained and rapid expansion of the business.

Leveraging its leading vGPU technology and extensive experience in large model adaptation, Phancy is able to continuously improve Token call efficiency under the same computing power scale and fully unlock the value of computing resources. This enable the Group to better capture opportunities in the Token economy and establish a solid hardware foundation for large-scale business growth.

This expansion highlights Phancy’s long-term commitment to scaling its computing infrastructure. The Company plans to continue investing to meet the strong growth in its API business and capture opportunities in the Token economy.

Hashtag: #Phancygroup

The issuer is solely responsible for the content of this announcement.

ACROBiosystems collaborates with Carterra, accelerating large-scale characterization of potential drug candidates

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TOKYO and NEWARK, Del., April 30, 2026 /PRNewswire/ — ACROBiosystems, a company dedicated to being a cornerstone of the global biopharmaceutical and healthcare industries, announces its collaboration with Carterra, a company focused on innovative technologies designed to accelerate the discovery of novel therapeutic antibodies. Through the synergy of ACROBiosystems’ “FLAG” multi-pass transmembrane proteins and Carterra’s LSA platform, large-scale comprehensive characterization of drug candidates can be rapidly performed using high-throughput surface plasmon resonance (HT-SPR).

Transmembrane proteins, especially multi-pass ones, have been considered as highly research‑worthy yet ‘undruggable’ targets. Many practical limitations remain due to the challenges of working with proteins that are not highly stable in the absence of a native cell-membrane environment.

To overcome this challenge, ACROBiosystems has established its “FLAG” technology platform. This integrated platform employs multiple innovative approaches to develop a full range of high-quality, full-length targets. These proteins exhibit stabilized structures and high biological activity, and the portfolio includes key targets such as CD20, Claudin18.2/18.1/6/9, GPRC5D, CCR8, STEAP1/2/3/4, GLP-1R, and GIPR. They are designed to facilitate and accelerate mechanistic research and drug discovery.

The combination of these stable transmembrane proteins with Carterra’s high-throughput platform creates a robust solution for candidate screening. The use of high-quality, full-length transmembrane proteins is critical for the accurate characterization of drug candidates. Following transmembrane protein evaluations to confirm purity, structure and bioactivity, HT-SPR can subsequently be performed with confidence to screen for drug candidates. These techniques highlight that with stable receptor formats, both generalized binding and detailed kinetics can be ascertained. The rapid throughput of the Carterra LSA platform reduces the receptor’s required stability time and mitigates activity losses that can occur in slower, lower-throughput screening assays. While this work was done using intact monoclonal antibodies, the approach could easily be extended to any drug format including nanobodies, scFvs, aptamers, and even arrays of DEL compounds.

Together, ACROBiosystems’ expertise in developing high-quality recombinant proteins and Carterra’s innovative LSA platform enables researchers to access broader and deeper information on thousands of potential drug candidates. And which shall bring a significant acceleration of the research and development process for groundbreaking therapies.

Visa Launches ‘Agentic Ready’ Program in Asia Pacific with Over 50 Partners – Advancing Agentic Commerce

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SINGAPORE, April 30, 2026 /PRNewswire/ — Visa, a global leader in digital payments, today announced the launch of its global Agentic Ready program in Asia Pacific. Visa Agentic Ready is designed to support the payments ecosystem in the era of agent-led commerce.

In its first phase, Visa Agentic Ready focuses on issuer readiness, providing a structured pathway for issuers to test, validate and understand agent-initiated transactions in a controlled, production-grade environment. The program enables issuers to experience how AI agents initiate complete transactions on behalf of consumers, and to test their readiness to support agentic commerce – while maintaining the trust, control, and protections that underpin the Visa network.

“Asia Pacific is one of the most dynamic and digitally advanced payments regions in the world, making it an ideal environment to bring agentic commerce from concept to reality. This will truly scale when the payments ecosystem moves forward together,” said T.R. Ramachandran, Head of Products & Solutions, Asia Pacific at Visa. “Agentic Ready is a critical step in that journey – helping issuers test, learn and prepare for agent-initiated payments in a controlled environment, so the industry can innovate with confidence as AI reshapes how commerce happens everyday.”

Agentic Ready is powered by Visa’s foundational network capabilities, bringing together tokens, identity, risk and controls to examine how trusted agent-initiated payments could be enabled across use cases. This builds on Visa Intelligent Commerce – Visa’s portfolio of initiatives and solutions focused on enabling trusted, AI-driven commerce experiences at scale.

From Readiness to Real-World Scale

Bringing agentic commerce to life at scale requires coordination across the payments ecosystem, and Visa has enrolled several partners from 10 markets across the region into the Agentic Ready program. Early issuing partners engaging in the Visa Agentic Ready program include: AEON Thana Sinsap, Alliance Bank Malaysia Berhad, ANZ Bank New Zealand, ASB Bank, Asia Commercial Bank (ACB), Australia and New Zealand Banking Group, Bank New Zealand, Bank of China[1], Bank of Melbourne, Bank of South Australia, Bank SinoPac, Cathay United Bank, CIMB Bank[2], Credit Saison Co., Ltd., CTBC Bank, Cuscal, DBS Bank, DCS, E.SUN Bank, GXS Bank, Hana Card, Hang Seng Bank, HSBC[3], Hyundai Card, ING Bank (Australia), KakaoBank, KB Kookmin Card Co. Ltd, Kiwibank, KASIKORNBANK (KBank), Krungthai Card (KTC), Latitude Financial, Maybank[4], Military Commercial Joint Stock Bank (MB Bank), Mitsubishi UFJ NICOS Co., Ltd., OCBC Bank Ltd, Rakuten Card Co., Ltd., Reap Technologies Limited, Samsung Card, Saigon Thuong Tin Commercial Joint Stock Bank (Sacombank), SB Payment Service Corp., Shinhan Card, St. George Bank, Standard Chartered[5], StraitsX Payment Services Pte. Ltd., Sumitomo Mitsui Card Co., Ltd., Taishin International Bank, Techcombank, TMBThanachart Bank (ttb), Trust Bank Singapore, Union Bank of Taiwan, UQPAY, UOB, Vietnam Prosperity Joint Stock Commercial Bank (VPBank), Wise, ZA Bank, and Zip Co, with additional partners expected to join this year.

Through the controlled, production-grade testing environment, the program validates how agent-initiated payments operate in real world environments, helping issuers build confidence as these new experiences become a reality.

This effort supports Visa’s broader shift towards intelligent, programmable commerce, where trusted credentials and network capabilities enable payments to respond securely and flexibly to consumer intent, context and controls. As more of the shopping journey becomes automated, this helps ensure agents can act seamlessly on a consumer’s behalf – while keeping people firmly in control.

Visa is working globally with AI platforms and developers, merchants, and ecosystem partners to enable trusted agent-initiated payments at scale. Visa Agentic Ready helps ensure issuers are prepared to support these transactions securely and with confidence.

The program is live and available across Australia, Hong Kong, Japan, Malaysia, New Zealand, Singapore, South Korea, Taiwan, Thailand and Vietnam. Those interested in participating in the Visa Agentic Ready program can contact their Visa account executive for more information.

[1] Hong Kong and Singapore

[2] Malaysia and Singapore

[3] Hong Kong and Singapore

[4] Malaysia and Singapore

[5] Hong Kong and Singapore

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About Visa

Visa (NYSE: V) is a world leader in digital payments, facilitating transactions between consumers, sellers, financial institutions and government entities across more than 200 countries and territories. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive. We believe that economies that include everyone everywhere, uplift everyone everywhere and see access as foundational to the future of money movement. Learn more at Visa.com.

 

 

Korea Electric Power Corporation Files 2025 Annual Report on Form 20-F

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NAJU, South Korea, April 30, 2026 /PRNewswire/ — On April 29, 2026, Korea Electric Power Corporation (NYSE: KEP) (“KEPCO”) filed its annual report including audited consolidated financial statements on Form 20-F for the year ended December 31, 2025 with the U.S. Securities and Exchange Commission.

The report is available at KEPCO’s website, kepco.co.kr/eng/index.do (Investor Relations – IR Information – U.S. Filing), as well as the U.S. Securities and Exchange Commission website, www.sec.gov. Investors may request a hard copy of the 2025 Annual Report on Form 20-F, free of charge upon request by sending an email to eunbee.jo@kepco.co.kr.

Gorilla Technology & Yotta Expand India AI Infrastructure Collaboration in Project Valued at Approximately US$2.8 Billion

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– Expanded deployment covers 20,736 B300 GPU cards and is expected to be delivered by September 30, 2026, reinforcing Gorilla’s position in one of the world’s most important AI infrastructure markets –

– Based on the current commercial framework, the aggregate value of the contracts supporting this incremental deployment is approximately US$2.8 billion –

London, United Kingdom–(Newsfile Corp. – April 29, 2026) – Gorilla Technology Group Inc. (NASDAQ: GRRR) (“Gorilla” or the “Company”), a global solution provider in Security Intelligence, Network Intelligence, Business Intelligence, IoT technology and data centres, today announced that it has extended its existing AI infrastructure collaboration with Yotta Data Services Private Limited (“Yotta”) to support the deployment of an additional 20,736 B300 GPU cards in India.

The expanded deployment is expected to be completed by September 30, 2026, and based on the current commercial framework across the relevant customer agreements, represents a project value of approximately US$2.8 billion. This tranche is incremental to the previously announced Yotta framework to deploy an AI infrastructure in India of approximately 640 high-performance servers with more than 5,000 GPUs for AI workloads. This new tranche represents a further expansion of Gorilla’s role in India’s AI infrastructure buildout.

As previously announced by Yotta and subsequently reported by CNBC, the 20,736 B300 GPU card deployment includes a major NVIDIA engagement under which NVIDIA is expected to account for roughly half of the offtake under this tranche through a 4-year commitment tied to one of APAC’s largest NVIDIA DGX Cloud clusters in India.

This latest expansion materially deepens Gorilla’s role in India’s sovereign and enterprise AI infrastructure buildout and further strengthens its position at the centre of one of the most strategically important AI markets in the world. With this tranche, Gorilla continues to scale its partnership with Yotta in support of large-scale AI compute infrastructure serving sovereign, enterprise and hyperscale demand. With respect to the first Yotta project, deliveries remain on track in line with the currently scheduled timeline through the end of July.

Jay Chandan, Chairman & CEO of Gorilla Technology, said: “This is another major step forward for Gorilla in India and a very clear demonstration that our AI infrastructure strategy is translating into real scale, real deployments and real commercial value. Yotta is building one of the largest and most important AI Compute platforms in APAC region and we are excited to support that journey. We are also pleased to be supporting the implementation of this major deployment in India. This project further reinforces Gorilla’s ambition to be a leading AI infrastructure partner across Asia.”

Sunil Gupta, Co-founder, Managing Director & CEO of Yotta Data Services, said: “We are delighted to expand this collaboration with Gorilla as we continue building AI infrastructure at true industrial scale in India. As previously announced, this 20,736 GPU deployment includes our engagement with NVIDIA to establish one of APAC’s largest NVIDIA DGX Cloud clusters in India.

We are proud to be working with Gorilla on this important buildout. Their support is accelerating our development, strengthening our execution and enabling us to meet the rapidly growing demand for hyperscale AI compute from India, while also serving sovereign and enterprise demand from within the country.”

About Gorilla Technology Group Inc.
Headquartered in London U.K., Gorilla is a global solution provider in Security Intelligence, Network Intelligence, Business Intelligence, IoT technology and data centres. We provide a wide range of solutions, including Smart City, Network, Video, Security Convergence and IoT, across select verticals of Government & Public Services, Manufacturing, Telecom, Retail, Transportation & Logistics, Healthcare and Education, by using AI and Deep Learning Technologies.

Our expertise lies in revolutionizing urban operations, bolstering security and enhancing resilience. We deliver pioneering products that harness the power of AI in intelligent video surveillance, facial recognition, license plate recognition, edge computing, post-event analytics and advanced cybersecurity technologies. By integrating these AI-driven technologies, we empower Smart Cities to enhance efficiency, safety and cybersecurity measures, ultimately improving the quality of life for residents.

For more information, please visit our website: Gorilla-Technology.com

About Yotta Data Services
Yotta Data Services is a sovereign cloud infrastructure and platform services provider, offering cloud, AI cloud, data center hosting, connectivity, media tech and cybersecurity services; managed applications; and a wide range of managed IT services. Yotta operates its cloud regions at its hyperscale data center parks in Panvel (Navi Mumbai) and Greater Noida (Delhi NCR). Yotta’s homegrown, open-source-based, feature-rich Sovereign hyperscale cloud, Yntraa, is MeitY empanelled (VCC and GCC) and is also deployed in large government-owned CSPs on a white labelled / PPP model. In addition, Yotta has launched Shakti Cloud, a cutting-edge platform that leverages advanced AI capabilities, providing enterprises with a comprehensive suite of AI services, including AI labs, AI workspaces, Shakti Studio – AI Inference platform and access to NVIDIA’s NIM services, alongside Kubernetes clusters with GPU resources. Yotta is the only NVIDIA Cloud Partner (NCP) across the APAC region to be part of the NVIDIA Exemplar cloud initiative and is one of only six Reference Architecture Platform NCPs across the world.

Yotta has won numerous accolades and certifications, including RBI’s cybersecurity framework and localization framework, ISO 27017 for the protection of personal information in public cloud, ISO 27701 for Privacy Information Management (PIMS), PCI-DSS, SOC2-Type 2, and SOC3.

For more information, visit www.yotta.com

Forward-Looking Statements
This press release contains “forward-looking statements” within the meaning of the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995. Gorilla’s actual results may differ from its expectations, estimates and projections and consequently, you should not rely on these forward-looking statements as predictions of future events. Words such as “expect,” “estimate,” “project,” “budget,” “forecast,” “anticipate,” “intend,” “plan,” “may,” “will,” “could,” “should,” “believes,” “predicts,” “potential,” “might” and “continues,” and similar expressions are intended to identify such forward-looking statements. These forward-looking statements include, without limitation, statements regarding our agreements with Yotta, including the expected timing and amount of revenues that may be generated thereunder and the timing of deployment of the servers, as well as Gorilla’s ability to win additional projects across Asia , along with those other risks described under the heading “Risk Factors” in the Form 20-F Gorilla filed with the Securities and Exchange Commission (the “SEC”) on April 15, 2026 and those that are included in any of Gorilla’s future filings with the SEC. These forward-looking statements involve significant risks and uncertainties that could cause actual results to differ materially from expected results. Most of these factors are outside of the control of Gorilla and are difficult to predict. Should one or more of these risks or uncertainties materialize, or should underlying assumptions prove incorrect, actual results may vary materially from those indicated or anticipated by such forward-looking statements. Readers are cautioned not to place undue reliance upon any forward-looking statements, which speak only as of the date made. Gorilla undertakes no obligation to update forward-looking statements to reflect events or circumstances after the date they were made except as required by law or applicable regulation.

Public Relations Contact Investor Relations Contact
Samantha Dowd
Prosek Partners for Gorilla Technology
GRRR@prosek.com 		Dave Gentry
RedChip Companies, Inc. for Gorilla Technology
1-407-644-4256
GRRR@redchip.com

Public Relations Contact – Yotta Data Services
Nikhil Pradhan
Yotta Data Services
+91 97421 17306
npradhan@yotta.com

The issuer is solely responsible for the content of this announcement.

Dreame Technology’s “DREAME NEXT” Smart Wearables: Smart Ring Comes Under the Spotlight

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SAN FRANCISCO, April 30, 2026 /PRNewswire/ — Dreame Technology, a global leader in smart home appliances and health technology, today held its “DREAME NEXT” themed launch event at the Palace of Fine Arts in San Francisco.

Dreame Technology's
Dreame Technology’s “DREAME NEXT” Smart Wearables: Smart Ring Comes Under the Spotlight

Dreame stated that this launch event aims to redefine the next generation of lifestyle, serving as the prologue to the next decade of Dreame Technology’s long-term development from a global perspective.

Among the new products, the Dreame Ring series stood out as one of the highlights of the event.

In terms of product design, the Dreame Ring achieves a breakthrough in wearing experience. It features an aviation-grade titanium alloy outer ring and a hypoallergenic epoxy resin inner ring, ensuring durability and texture while greatly enhancing skin-friendly comfort. With a thickness of just 2.5 millimeters and a weight as low as 2.6 grams, the ring delivers an almost “unnoticeable” wearing experience.

This design effectively solves the common problem of traditional smart wearables being abandoned due to discomfort, allowing users to wear the ring all day – including while sleeping – so that health observation and smart reminders become seamlessly integrated into daily life.

Three Product Lines: Deep Integration of Function and Aesthetics

The Dreame Ring series announced today includes three core products:

The first product is the Dreame AI Smart Ring. It features an ultra-compact world-leading vibration motor, pioneering refined fingertip haptic feedback technology, and integrates multiple sensors within an industry-leading ultra-thin design of just 2.5 millimeters. It provides vibrating alerts for various reminders, such as prolonged sitting, hydration, medication, and other notifications.

The second is the Dreame AI NFC Smart Ring, which serves as an “ecosystem key” by integrating access cards, keys, and digital passes for seamless connectivity.

The third is the Dreame Glow Ring, which continuously monitors heart rate, blood oxygen, body temperature, respiratory rate, and sleep structure around the clock, providing efficient sleep analysis, activity tracking, and health risk assessment.

High-Luxury Jewelry System: From Everyday Wear to Heirloom Collection

In terms of product positioning, Dreame plans to introduce high-luxury jewelry materials into its ring lineup, featuring 18K gold (yellow, white, and rose gold) and Pt950 platinum, paired with natural diamonds and precious gemstones such as sapphires, rubies, and emeralds, with support for personalized customization. The craftsmanship includes hollow carving, compound stone setting, and traditional hand-engraving techniques, with each piece finished by hand-polishing.

Dreame stated that the future direction of wearable devices is not to emphasize the presence of technology, but to allow technology to serve users invisibly. The AI high-luxury smart ring is the embodiment of this trend – it is no longer a device that needs to be “used,” but an intelligent presence that accompanies users over the long term.

About Dreame Technology
Established in 2017, Dreame Technology is a global leader in high-end consumer electronics and intelligent manufacturing with the vision to empower lives through technology. Follow us on Facebook, Instagram, TikTok and Twitter. For more information, please visit https://www.dreametech.com/.

 

AUSTRALIAN COST OF POOR CUSTOMER SERVICE REVEALED, AI RESOLUTION UNDER PRESSURE

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SIPPY DOWNS, Australia, April 30, 2026 /PRNewswire/ — With the time it takes from query to resolution, new research commissioned by Australian insurance company Youi[1] has uncovered that human connection and clear communication are critical for a positive customer service experience. In a study of more than 2,000 Australians, findings revealed that while 81% report their most recent customer service interaction as positive, the cost of a negative experience is steep, and can impact more than just our wallet.

The real life ‘time-away’ cost

The numbers reveal a hidden, real life ‘time-away’ cost – a personal cost that Australians experience when dealing with customer service. 62% of Australians say their most recent customer service interaction took time or energy away from something that mattered, including personal downtime (39%), mental or emotional wellbeing (19%), family or friend time (13%), work or income (11%), and sleep (7%).

This hidden ‘time‑away’ cost becomes even more apparent during bad customer service experiences. Among those whose last experience was negative, 91% reported a cost to their time or wellbeing, with 57% losing personal time, 52% mental energy, 27% family time, 23% work or income time, and 18% sleep, compared with just 9% who experienced no impact.

Good customer service – a simple recipe

Anthony Antonucci, Chief Customer Officer at Youi said the research reveals a clear blueprint for fixing the service industry problem, a simple recipe for good customer experience built on three essential ingredients.

“This research makes clear that great customer experience isn’t accidental – it follows a recipe. Australians tell us the three ingredients that matter most are simple: being able to speak to a real person, having clear communication, and getting a quick, effective response,” Anthony said.

“But as more companies lean heavily into automation and AI, access to a real human is becoming harder to find, and consumers are feeling the consequences. Even tech savvy Australians, who are comfortable with digital tools, still credit real human support as critical to resolving their issue. That tells us something important: technology can absolutely help, but it can’t replace empathy, clarity or genuine connection. These three elements are key to timely issue resolution, giving customers their time back.”

51% of respondents say speaking to a real person is the top factor driving an effective resolution. This is followed by 34% citing great communication and thirdly, quick responses or short wait times, which 33% say made a difference.

Among the Aussies that prefer technology, four in five (81%) still say speaking to a real person is important or essential for high-stakes customer issues, such as those affecting their finances, health or family. Further, 32% want to speak to a real person immediately when something goes wrong. This sentiment is even more common among the general population, with two thirds of Australians (67%) saying they want to talk to a real person straight away when an issue arises.

Psychologist and Human Behaviour Expert, Sabina Read has emphasised the power of human connection. “In a fast-moving world, with AI and chatbots infiltrating many of our daily interactions, it’s no surprise that human connection and clear communication top the list of ingredients that constitute a positive customer service experience. We’re hardwired for connection. Even the best technological innovations can’t replace the power of being seen, heard and validated in a timely manner when we are seeking to resolve an issue that matters to us,” Sabina said.

“Curiosity and presence matter when we’re feeling frustrated. Human connection is the most impactful way to truly bring these to life, which goes a long way in explaining why contact with another person is a key ingredient is in delivering customer service that lands,” she said.

The recipe for better customer service is clear. While automation and AI can improve efficiency, human connection cannot be replaced. When customer service puts people first, Australians gain back the time, clarity and confidence they need most.

To find out more about the research, visit here.

Disclaimer:
This article’s data is sourced from a survey conducted by Ideally Group Limited between 10th March 2026 and 14th March 2026, involving 2,080 individuals aged 18 and above from all states and territories within Australia. Some percentages have been rounded to the nearest whole number. Survey results have not been independently verified by Youi and may not be representative of the general population. Youi makes no representation or warranty of any kind of the accuracy, adequacy, reliability, or completeness of the data and accepts no liability for any loss or damage of any kind suffered as a result of the use of or reliance on the data. Individual experiences may vary.

ABOUT YOUI:

Youi Pty Ltd is an Australian registered company and is a wholly owned subsidiary of Youi Holdings Pty Ltd, a subsidiary of OUTsurance International Holdings Pty Limited. The ultimate holding company is OUTsurance Group Limited.

Youi Pty Ltd is a registered general insurance company which underwrites its own policies. Our products currently include Vehicle Insurance (Car, NSW CTP Green Slip, SA CTP, Motorcycle, Caravan and Trailer), Home Insurance (Buildings and Contents), Watercraft and Small Business Insurance.

Company: Youi

Company Phone: 13 96 84

Website: https://www.youi.com.au/

Head Office Location: https://share.google/Vw6L9htnVyiMIYQFP

 

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