29.3 C
Vientiane
Friday, May 16, 2025
spot_img
Home Blog Page 2756

New Qualtrics study reveals what Malaysian consumers want in the post-pandemic world

Customer satisfaction in Malaysia exceeds global average

Post-pandemic, consumers will increasingly expect great experiences across whichever channel they choose

KUALA LUMPUR, MALAYSIA – Media OutReach – 20 May 2021 – New research released today from Qualtrics (Nasdaq: XM), the world’s No.1 Experience Management (XM) provider and creator of the XM category, reveals how consumer behaviour and expectations are changing in Malaysia, and the new experiences businesses should provide to meet the needs of consumers today and in the future.

The new study from the Qualtrics Experience Management (XM) Institute, “2021 Consumer Trends in APAC”, examined the perspectives of 1,000 consumers in Malaysia. The study highlights how companies will need to rewrite their playbooks to deliver great online, in-person, and hybrid experiences to attract and retain customers.

“Across the world and especially in Southeast Asia, we are seeing customer preferences and expectations evolve at a rapid pace. If businesses are going to adapt and thrive in this new environment, they need to understand the ‘how’ and ‘why’ behind these shifting behaviours, and then use the insights to proactively design and continually improve offline and online experiences for their customers,” said Harish Agarwal, Head of CX Solutions & Strategy for Qualtrics in Southeast Asia.

“Our research shows that consumers are not going back to the way things were,” said Bruce Temkin, Head of the Qualtrics XM Institute. “Consumers have adapted to a new, digital-first landscape, and the experiences that they have with brands across digital channels directly impact their purchasing decisions. In order to be successful, organisations need to prepare for the future instead of trying to recreate the past.”

Study Highlights for trends in Malaysia:

  • Consumer satisfaction in Malaysia exceeds the global average. Three-quarters of consumers in Malaysia (73%) said they were satisfied with their brand interactions, in comparison to 66% globally. Medical (81%) delivered the highest levels of satisfaction, followed closely by and fast-food restaurants and online retailers (both 79%).
  • Consumers went digital, and most of them are not going back. Having embraced new digital channels for most engagements during the pandemic, there is now a clear differentiation between what behaviours consumers will continue to adopt.
  • ○ Transactional and self-serve engagements – including online retail and grocery shopping, using food delivery services, online banking, contacting customer support, online education, and streaming content – is expected to increase. Consumers also said they expect to continue accessing medical advice online.

    ○ Respondents also said they intend to continue participating in exercise classes or religious services virtually, as well as catching up with friends and family.
  • Customer service is an important differentiator. Consumers are more discerning than before about their purchasing choices, and organisations need to do more than market the quality or price of their products and services: 24% of consumers would prefer to buy from an organisation that threats them well, compared to 19% who favour price.
  • Consumers increasingly expect great experiences across multiple platforms. Organisations need to invest in delivering quality customer service and meet customers where they are – whether that’s online, in-person or somewhere in between: 35% of consumers expect to resolve support issues in person, 34% through self-service, 17% over the phone, and 14% via online chat.
  • Satisfaction breeds trust and advocacy. Positive experiences inspire greater levels of trust and advocacy among consumers. Consumers who have good experiences with organisations in critical industries — such as education systems, hospitals/medical clinics, and government agencies — are more likely to trust them. And when consumers trust an organisation, they’re more likely to recommend them to friends and family, helping to attract new customers.

Organisations must continue to change and adapt to the changing consumer expectations in the post-pandemic environment. To do that at scale, organisations will need experience data – what consumers say they want and expect —to stay ahead of customer expectations and design the experiences that attract and retain them.

Additional Information:

About Qualtrics

Qualtrics, the world’s No. 1 Experience Management (XM) provider and creator of the XM category, is changing the way organizations manage and improve the four core experiences of business––customer, employee, product, and brand. Over 13,500 organizations around the world are using Qualtrics to listen, understand, and take action on experience data (X-data™)––the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about. To learn more, please visit qualtrics.com.

#Qualtrics

Airwallex Rolls Out Online Card Payments Solution in Hong Kong

  • Newly launched solution allows merchants in Hong Kong to accept online card payments through Visa and Mastercard.
  • Hong Kong merchants can now benefit from a seamless end-to-end management of their operations, and have access to global online payments acceptance, collections, FX and payouts in a single platform.
  • The introduction of the online card payments solution in Hong Kong is a testament to Airwallex’s acceleration of new product innovations and solutions in the past 12 months across Asia, Australia, UK and the EMEA markets.

HONG KONG SAR – Media OutReach – 20 May 2021 – Airwallex, a global fintech platform, is excited to announce the launch of its online card payment acceptance solution in Hong Kong, allowing local merchants to accept online card payments made around the world using Visa and Mastercard.

Being an international gateway between China and the rest of the world, and one of Asia’s international hubs for finance and trade, Hong Kong has seen transformational growth in its payment environment in recent years, driven by a rapid growth in the e-commerce sector. E-commerce sales in Hong Kong are forecasted to register a growth of 11.1% this year, and is expected to continue with this uptrend beyond the pandemic, driven by increasing demand for payment options that can provide improved security, greater efficiency and more customised solutions. The Greater Bay Area Development is also expected to present vast opportunities for growth in cross-border payments over the coming years.

As a principal member of Visa and Mastercard, Airwallex’s online card payments solution enables Hong Kong merchants to receive online payments from users of Visa and Mastercard everywhere, and allows for them to optimise working capital flow. On top of accepting more than 120+ currencies available on Visa and Mastercard’s network, Airwallex enables merchants to directly receive funds in multiple currencies in their Airwallex accounts without additional costs. Further exchange to other currencies are then possible at the mid-market rate with a small margin, as well as repatriating funds back to home markets at a very low fee. The entire end-to-end process for the merchants is made simpler, more cost-effective and quicker, while also ensuring the margins and fees are fully transparent.

The introduction of Airwallex’s online card payments solution in Hong Kong follows the debut of the same service in the UK and Europe in September 2020, and is a further step towards building its own global, cloud-based online payments platform. This a key part of Airwallex’s vision to be the global financial cloud that empowers businesses to operate anywhere and anytime, supporting customer needs for online payments, collection through virtual bank accounts, FX and other value-added solutions for SMEs, including cards and expense management, as well as an API for larger businesses requiring customisation. In Hong Kong, merchants can now benefit from a seamless end-to-end management of its operations.

Kai Wu, Greater China CEO of Airwallex said, “Hong Kong’s pace of digital adoption is taking shape in a new era of innovation, and in an environment where there is an increasing need for efficiency and fast solutions to ensure business success. Our new online card payments solution means merchants in Hong Kong can now accept payments online via Visa and Mastercard, enjoy favorable currency exchange rates and make payouts seamlessly through a single platform. This makes Airwallex a truly viable solution for businesses and especially the many tech startups and e-commerce merchants that operate in Hong Kong, Asia and around the world.”

Founded in 2015 in Melbourne, and headquartered in Hong Kong, Airwallex has grown to become a global fintech platform that is supported by a team of over 650 employees across 13 global offices. Earlier in March, Airwallex also announced an extended Series D fundraising round, raising its total amount of equity funds raised to over US$500 million, and nearly tripling its valuation to US$2.6 billion in just two years.

About Airwallex

Airwallex is a global fintech payment platform with a mission to empower businesses of all sizes to grow without borders, and by doing so, contribute to the global economy. With technology at its core, Airwallex has built a financial infrastructure and platform to help businesses to manage payments, treasury and expenses globally, without the constraints of the traditional financial system.


Airwallex has secured over US$500 million since it was established in Melbourne in 2015, and is backed by world-leading investors. Today, the business operates with a team of over 650 employees across 12 global offices. For more information, please visit www.airwallex.com

#Airwallex

Charlotte Puxley Flowers: The Journey Towards Sustainability

SINGAPORE – Media OutReach – 20 May 2021 – Charlotte Puxley Flowers is working towards adopting more sustainable practices in their floral offerings and selections to reduce the impact on the environment in their floral offerings, daily practices as well as strategic planning in supply chain continuity.

In line with its sustainability efforts, the floral studio will be offering a new seasonal product every month using unique vases and bowls arranged with Chicken Wire that can be reused over and over again. Currently, 90% of their flowers are arranged without floral foams that hold flowers in place and retain water to keep the flowers hydrated. By July, Charlotte Puxley Flowers aims to be 100% oasis-free as the material is non-biodegradable and does not break down, similar to Plastic.

With the same focus on increasing its sustainability efforts, the floral studio is also looking towards sourcing from local and regional farmers for florals and foliage, and working in partnership to grow local varieties that embody the tropical climate of our immediate surroundings. This translates to reduced air transport, cutting down on the carbon footprint impact on the environment. At the same time, they will be able to purchase fresh flowers daily that are often seasonal rather than limiting inspiration and creativity to using certain flower varieties only.

Besides making a stronger move towards being eco-conscious, Charlotte Puxley Flowers also plans how it can value-add to the customer experience, particularly those who are shopping for wedding flowers for their big day. After 6 years of operations, there are plans in the near future to renovate the studio into a semi-physical retail space that provides more opportunities for customers to connect and interact closely with the business.

Founded in 2015, Charlotte Puxley Flowers features an English countryside style that is adapted to the tropics for its florals. Currently, it offers a range of floral services including bridal bouquets, flower delivery subscription as well as flower arrangement workshops to meet various customer needs.

For more information, please visit https://charlottepuxleyflowers.com/

#CharlottePuxleyFlowers

First Dose Vaccines Run Out as Laos Continues Fight Against Covid-19

Covid-19 update

The Ministry of Health has issued a notice stating that supplies of first-does vaccinations have run out.

Half-Year Figures: ZEISS Reports Successful Start to Fiscal Year

Half-year revenue reaches 3.4 billion euros (+6% compared to prior year) – EBIT at 591 million euros (+136 million euros vs. prior year)

 

  • Positive development across all ZEISS segments
  • ZEISS Group successfully navigates pandemic thanks to broad portfolio and global structure
  • In particular, Medical Technology and Consumer Markets segments currently the biggest contributors to growth
  • High investments in Research & Development continue as 12% of revenue dedicated to this area

OBERKOCHEN, GERMANY – Newsaktuell – 19 May 2021 – The ZEISS Group had a successful end to the first six months of fiscal year 2020/21 (ended 31 March 2021). It saw its revenue rise by 6 percent (adjusted for currency fluctuations, by 9 percent) to 3.406 billion euros (previous year: 3.213 billion euros). Around 90% of this sum was generated in markets outside Germany. At 591 million euros, earnings before interest and tax (EBIT) were significantly higher than in the previous year (455 million euros). The EBIT margin was 17%. Incoming orders increased to 4.200 billion euros (prior year: 3.601 billion euros).



Segment development: In general, business at ZEISS’ four segments has developed well over the past fiscal year (© ZEISS).​



Dr. Karl Lamprecht, CEO Carl Zeiss AG (© ZEISS)

“Thanks to our broad portfolio, global structure and the exceptional dedication of our employees, we have successfully navigated through the COVID-19 pandemic,” said Dr. Karl Lamprecht, ZEISS President and CEO. “This has allowed us to get off to a good start in the first half of the new fiscal year. Our global investment strategy and high expenditure on research and development over many years are now paying off. We will be continuing to make these investments.”

For more information, please visit www.zeiss.com

Oudomxay Reports New Cases of Covid-19

New cases of Covid-19 in Oudomxay
Oudomxay reports two new cases of Covid-19. (Photo: Passion Asia Travel)

Oudomxay province has reported new cases of Covid-19 today as authorities in Laos confirm 50 new cases in the country

Etiqa Insurance Singapore extends complimentary coverage for COVID-19 vaccination side effects to Maybank customers

SINGAPORE – Media OutReach – 19 May 2021 – As Singapore continues to roll out its COVID-19 vaccination programme in its steady efforts to contain the virus with hopes of gradual return to normalcy, Etiqa Insurance Pte. Ltd. (“Etiqa Insurance Singapore”) extends its Financial Assistance Benefit for side effects of COVID-19 vaccine to all existing and new individual customers of Maybank Singapore. Application is not required and coverage is free of charge.

Maybank Singapore Limited’s consumer banking customers will receive a Hospitalisation Benefit of up to S$1,000 over a maximum of 10 days, and an Intensive Care Unit Benefit of up to S$1,000 over a maximum of 5 days if they experience any COVID-19 vaccination side effects.

The existing COVID-19 Financial Assistance Benefit and vaccination side effects coverage currently protect Etiqa’s eligible customers1 against the virus and any unexpected effects from vaccinations of any COVID-19 vaccine which is approved for use in Singapore by the Health Sciences Authority (HSA) and administered in Singapore.

The complimentary coverage is now extended to Maybank customers with an individual account in Singapore. New customers are defined as those who are holding account(s) with Maybank Singapore Limited for at least three months.

Mr Raymond Ong, Chief Executive Officer of Etiqa Insurance Singapore said, “The health and well-being of our people and customers remain a priority for us. To support the progressive reopening of Singapore and everyone to vaccinate with confidence, we hope that this added layer of protection provides assurance and greater peace of mind for customers of both Etiqa and Maybank Singapore while they take active steps to protect themselves and their loved ones.”

Dr John Lee, Country CEO and CEO of Maybank Singapore adds, “We stand in solidarity with our customers and support the vaccination programme rolled out by the Singapore Government. The impact of Covid-19 pandemic is long lasting and we strive to protect the well-being of our customers by providing them with Etiqa’s complimentary Financial Assistance Benefit. This move is one of the ways we humanise financial services to care for our customers. Since last year, we have also provided deferred loan repayment scheme to help ease customers’ financial burden.”

For more information, please visit www.etiqa.com.sg/covid19-relief.

1 The COVID-19 Financial Assistance Benefit is eligible to all existing and new Insured Person(s) of life protection and insurance savings plans underwritten by Etiqa Insurance Pte. Ltd.. For full terms and conditions, please visit www.etiqa.com.sg/financial-assistance-benefit-life.

The Financial Assistance Benefit for side effects of COVID-19 Vaccine is eligible to all existing and new individual customers of Maybank Singapore Limited, all existing and new Life assured of life protection and insurance savings plans and all existing and new Insured of selected personal lines insurance policies underwritten by Etiqa Insurance Pte. Ltd. For full terms and conditions, please visit www.etiqa.com.sg/covid19-updates/vaccine-benefits/.

Terms and conditions apply. Protected up to specified limits by SDIC. Etiqa Singapore reserves the discretion to make amendments to the benefits and its validity at any time.

About Maybank Singapore

Maybank is among Asia’s leading banking groups and South East Asia’s fourth largest bank by assets. Maybank Group has an international network of more than 2,600 retail branches in 18 countries including all 10 ASEAN countries, with over 42,000 employees serving customers worldwide. Maybank Singapore is one of the Group’s largest overseas operations and a Qualifying Full Bank in Singapore. As at 31 December 2020, the bank’s net asset size in Singapore was approximately S$81.5 billion. With strategically located banking branches and over 2,000 employees in Singapore, Maybank is well-positioned to provide highly personalised services and locally-oriented solutions that will deliver more value to customers. For more information, please visit maybank2u.com.sg.


About Etiqa Insurance Pte. Ltd. (Etiqa Singapore)

Protecting customers since 1961, Etiqa Singapore is a licensed life and general insurance company regulated by the Monetary Authority of Singapore (MAS) and governed by the Insurance Act.

The local insurer is the Singapore operating entity of Etiqa Insurance Group – a leading insurance and takaful business in ASEAN offering life and general insurance as well as family and general takaful products through its agents, branches, offices and bancassurance network in the region. Etiqa is rated ‘A’ by credit ratings agency Fitch for the group’s ‘Favorable’ business profile and ‘Very Strong’ capitalisation.

Etiqa is owned by Maybank Ageas Holdings Berhad, a joint venture company that combines local market knowledge with international insurance expertise. The company is 69% owned by Maybank, the fourth largest banking group in Southeast Asia, and 31% by Ageas, an international insurance group with footprints across 16 countries and a heritage that spans over 190 years.

#EtiqaInsurance #EtiqaSingapore

TECNO Joins Android 12 Beta Program on its latest smartphone TECNO CAMON 17

HONG KONG SAR – Media OutReach – 19 May 2021 – TECNO Mobile shared that it will join the first batch of global brands to run the newest Android™ 12 Beta on its newest CAMON 17, bring the earliest experience of Android 12 to the early adopters of newest tech. Google announced at Google I/O held on May 18 and May 19 that the Android 12 Beta will be available for pre-release run in May and the official version will be later this year. Users of TECNO CAMON 17 can download the pre-release versions of Android 12 Beta TECNO official website starting on May 18 to have the early bird experience.

Android 12 beta 1 for TECNO CAMON 17

Android 12 will be released later this year, by then all TECNO CAMON 17 devices will receive a notice to install and experience it at the earliest time. As an early adopter of the operating system upgrading to Android 12 beta, TECNO CAMON 17 will provide users a more fluid secured and smarter experience.

Stephen HA, Vice President of TRANSSION and GM of TECNO Mobile, said: “We are always dedicated to provide the mass access as early as possible to the latest technology with smart software and hardware into a seamless smart ecosystem to bring our consumers’ mobile experience to the next level. I am glad that with the long-term partnership with Google, TECNO CAMON 17 with Android 12 will be absolutely bring the users extraordinary experiences and surprising delights on their phones.”

TECNO Mobile is a rising global leader in mid-to-high-end smartphone segment with the brand essence to unlock the best of contemporary technologies in artistic designs, showcasing its mastery of serving the youth-generation consumers who are “young at heart”, and inspiring them to never stop pursuing excellence. Its highly-anticipated TECNO CAMON 17 is a 4G smartphone with 5000mah battery, 128GB ROM + 6GB RAM and 6.8″ edge- to-edge display.

With Android optimized, the surprised benefits including:

  • Improved app launch experience – In Android 12 a new app launch animation for all apps from the point of launch, a splash screen showing the app icon, and a transition to the app itself are added, making app startup a more consistent and delightful experience.
  • New call notification template – In Android 12 call notifications are improved to give them more visibility and scanning capability, and improve their consistency with other notification components. The users can attach a large avatar image, provide text, and set button color hints.
  • Improved web linking – In Android 12 some changes are made to help users get to their content faster and more seamlessly.
  • Rich haptic experiences – the tools are expanded to creat informative haptic feedback for UI events, immersive and delightful effects for gaming, and attentional haptics for productivity.
  • Video encoding improvements – Android 12 standardizes the set of keys for controlling the range of the video Quantization Parameters (QP) to ensure that users don’t experience extremely low quality when videos are complex.
  • Trust and safety: In Android 12 new controls over identifiers are add that can be used for tracking, safer defaults for app components, and more.

If you are interested in installing Android 12 beta 1 on your CAMON 17, you can follow the quick guide below:

  1. Download a tool-set on a PC, transfer it to the root folder using a USB cable.
  2. Navigate to the downloaded file and tap on the software package, then click “START” button when prompted.
  3. Wait for the upgrade to be completed.

For more specific download steps please visit official website: https://spot.tecno.com/global/forum.php?mod=viewthread&tid=98054

#TECNO