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Bucking the trend, Haier leverages innovation based on customer needs to catalyze brand growth

QINGDAO, CHINA – Media OutReach – 17 May 2023 – Initiating a comprehensive global expansion, Haier has implemented the “localization strategy,” achieving genuine localization from research and development, manufacturing, to marketing. Focusing on the needs of Thai users, Haier has innovatively launched differentiated home appliances that align with local customs and preferences, garnering high praise from its users.

Video Link: https://youtu.be/1zwyM5wIt20

Taking air conditioning as an example, Thailand, located in the sweltering tropical region of Southeast Asia, experiences intense heat making air conditioning a frequently used appliance in every household. With the arrival of the rainy season, air conditioners are prone to mold formation, necessitating repeated cleaning by users, a process that is both time-consuming and laborious.

Addressing this particular consumer pain point, Haier has harnessed its unique “10+N” open innovation system, underpinned by ten major global research and development centers, connecting over a million global resources for joint innovation and efficient collaboration. Within a mere six months, a new self-cleaning air conditioner was launched and successfully introduced into the market. In less than three years, this self-cleaning air conditioner ascended to the top spot in the Thai domestic air conditioning industry.

Furthermore, having analyzed the volume and functionality of existing refrigerator products on the market, and conducting in-depth research into Thai consumer eating habits, Haier launched the high-end T-door series. This refrigerator line not only boasts a large capacity to meet the needs of categorized food storage, but also features a variable temperature zone capable of making icy beverages. Additionally, the refrigerator’s embedded ABT antimicrobial technology provides a safeguard for users’ health-conscious fresh food storage needs.

While staying rooted in user needs, Haier has also successively established brands such as Candy and Casarte in Thailand, fully covering the requirements of diverse user segments. In August last year, Haier inaugurated its first Casarte Smart Home Scenario Experience Center at Central World in Bangkok, offering a one-stop solution for smart homes and bringing users a tailored, scenario-based new experience throughout their homes.

Since entering Thailand in 2002, Haier has spent over 20 years cultivating its presence there, winning over an increasing number of users with quality, innovation, and sincerity. Looking forward, Haier Thailand will continue to prioritize maximizing user value, persist in taking user needs as the starting point for innovation, and tirelessly create delightful living experiences for global users.

Hashtag: #Haier

The issuer is solely responsible for the content of this announcement.

LWK + Partners Paves the Way for BIM Adoption in Hong Kong Architecture Industry

BIM Takes Center Stage in Boosting Cross-Geo Collaboration, Efficiency, and Quality of Large-Scale Commercial Projects

HONG KONG SAR – Media OutReach – 17 May 2023 – Graphisoft, the leading Building Information Modeling (BIM) software solutions developer for architecture and engineering, today announced that LWK + Partners, the leading architectural firm in Hong Kong, has successfully integrated BIM into their workflow and project life cycles, improving design efficiency and project outcomes.

LWK + Partners has delivered world-class design and comprehensive architectural solutions for its clients for over three decades, with more than 1,100 staff across 12 branches worldwide. BIM-integrated technology is used early in the design stage to ensure better project coordination and collaboration with stakeholders, efficient workflows, and 3D visualizations — revolutionizing how architectural and design companies automate their day-to-day operations.

William Cheung, Director at LWK + Partners, said, “We are pleased that our pioneering efforts in BIM transformation have paid off. Switching to BIM was a game-changer for our design process. Gone are the days of sifting through piles of drawings and endlessly coordinating changes. With just one model, we can do the work of hundreds of detailed drawings, and the results are so much better.”

With BIM, firms and architects saw the potential to reach new heights — proving further that BIM is not a trend but an essential methodology for the AEC industry. The successful implementation of BIM by LWK + Partners using Archicad has set a new standard in Hong Kong’s architectural market. With offices in multiple locations, Archicad’s collaboration and design tools have enabled the firm to work on projects in real-time, even when team members are in different parts of the world. Professionals can analyze real-time data to optimize future designs and accelerate the realization of smart cities.

Huw Roberts, Graphisoft CEO, commented, “We are committed to delivering innovative BIM software solutions to all our customers, including LWK + Partners. We congratulate them on their successful leadership in Hong Kong’s BIM transformation. We aim to help our customers stay ahead of the curve and design great buildings for their clients.”

Read more on https://graphisoft.com/hk/case-studies/lwk-plus-partners

Hashtag: #graphisoft #archicad #BIM #smartcities #AEC




The issuer is solely responsible for the content of this announcement.

Graphisoft

Graphisoft empowers teams to design and deliver great buildings through award-winning software solutions, learning programs, and professional services for the AEC industry. Graphisoft is part of the Nemetschek Group.

Top Cambodian Opposition Party Denied Registration for July Elections, Will Appeal Ruling

Top Cambodian opposition party denied registration for July elections, will appeal ruling
Candlelight Party supporters register on the participant lists near their party's logo before their march during an election campaign for the June 5 communal elections in Phnom Penh, Cambodia, Saturday, 21 May. ( Photo : AP )

PHNOM PENH, Cambodia (AP) — Cambodia’s National Election Committee refused on Monday to register the opposition Candlelight Party, the sole credible challenger to the governing Cambodian People’s Party, for July elections, saying it had failed to provide necessary documents.

European Union Anticipates Increased Rice Imports from Laos

The European Union in Laos has encouraged farmers and agricultural companies in the country to export more rice to European countries.

Hong Kong Startup SleekFlow Successfully Integrates GPT-4 to Drive Customer Interactions: SleekFlow AI Enables Businesses Achieve Customer Service Management and Sales Automation

HONG KONG SAR – Media OutReach – 17 May 2023 – The launch of ChatGPT has led to a surge in the adoption of Generative AI in business applications, with many businesses leveraging Open AI’s state-of-the-art language model to enhance their customer service, sales, and marketing strategies. SleekFlow, the SaaS omnichannel social commerce platform backed by Tiger Global, has announced the successful development of SleekFlow AI, a transformative business solution that is powered by GPT-4 technology. The startup has taken the lead in developing SleekFlow AI to assist professionals in enhancing their communication skills, maximizing their knowledge base, and developing context-aware AI-powered chatbots that deliver spot-on solutions every time.

Hong Kong Startup SleekFlow Successfully Integrates GPT-4 to Drive Customer Interactions: SleekFlow AI Enables Businesses Achieve Customer Service Management and Sales Automation
Hong Kong Startup SleekFlow Successfully Integrates GPT-4 to Drive Customer Interactions: SleekFlow AI Enables Businesses Achieve Customer Service Management and Sales Automation

SleekFlow’s GPT-4 Powered AI WhatsApp Chatbot Offers Personalized Recommendations and Natural Conversations for Enhanced Customer Service in Highly Customized Industries

SleekFlow has developed a highly intelligent WhatsApp chatbot, integrating Azure OpenAI’s GPT-4 model. With the ability to quickly respond to common customer inquiries and recommend personalized products or services based on the conversation analysis, the chatbot provides reliable and accurate responses using businesses’ uploaded knowledge base as its sole information source. The customized chatbot can recognize and respond only to specific categories of questions and automatically escalate the issue to human agents for complex queries, delivering comprehensive customer service.

Unlike ordinary chatbots that provide stilted answers, SleekFlow’s chatbot engages in natural conversations and handles complex queries and emotions, providing personalized responses 24/7 to enhance customer experience and service efficiency.

SleekFlow’s founder and CEO Henson Tsai emphasized, “SleekFlow’s R&D team has always focused on addressing market demand and customer pain points as the main axis for product development. The introduction of AI is particularly useful in highly customized industries, such as insurance, banking, as well as beauty and retail. For example, insurance customer service often involves a large volume of complex provisions. The GPT-4 chatbot can analyze the conversation content and insurance policies to recommend the most suitable insurance plan for customers, saving time on training human agents while ensuring responses are in accordance with the training content. The chatbot can also mark citations to enhance enterprise and customer confidence and trust. Similarly, in the beauty and retail industry, the chatbot can provide personalized product information and recommendations based on customer skin concerns, greatly improving the customer service sales process.”

Empowering Businesses to Deliver High-Quality Customer Service and Boost Efficiency with AI-Driven Human Agent Support

SleekFlow AI provides multi-level assistance to human agents to deliver high-quality customer service. When the all-in-one omnichannel communication platform receives customer inquiries, SleekFlow AI instantly generates answers from its internal knowledge base and delivers precise recommendations to human agents based on the conversation, saving time on searching and integrating information to shorten response times. Additionally, SleekFlow AI enriches response content by providing each human agent with a dedicated AI editor, effectively avoiding grammatical errors and delivering a professional brand image. Furthermore, SleekFlow AI can translate, simplify, lengthen or even reorganize content, and apply different contextual awareness to ensure consistency and control customer service quality, ultimately reducing complaint incidents.

Streamlining Business Operations Management with AI to Achieve Cost Reduction and Efficiency Improvement from Talent Training to Customer Sales

SleekFlow AI offers businesses a powerful solution to break down language barriers and centralize customer service management. With its excellent language abilities, SleekFlow AI can instantly translate customer inquiries, enabling businesses to provide customer service without having to outsource overseas. Moreover, SleekFlow AI can understand and adapt to different cultural norms and communication styles, bridging cultural gaps and helping businesses expand their global reach.

In addition to its customer service capabilities, SleekFlow integrates AI into its workflow to optimize internal business management. SleekFlow AI can generate concise reports from long chat threads, summarizing customer inquiries and team responses for internal recordkeeping, streamlining handover procedures and saving time on report production. The platform also allows businesses to upload documents to the database and use SleekFlow AI to assist in employee training. By quickly answering questions from a vast amount of text, SleekFlow AI enables businesses to efficiently train professional talent and shorten the learning cycle for new employees.

“Over the past year, SleekFlow has experienced explosive growth, with our enterprise customers increasing sixfold, accumulating over 5,000 customers in 120 regions worldwide,” says Tsai. “At the same time, we continue to optimize the platform to help businesses upgrade their customer service quality, increasing their sales converted with chat threefold and boosting the online to offline (O2O) sales by 18%. I believe that AI will be an indispensable part of business in the next three years and become the driving engine of various industries. SleekFlow AI helps businesses start using AI at a lower cost. To stay ahead of the times, you need to seize the opportunity now. We hope this upgrade will attract more enterprise customers to SleekFlow, making it the primary choice for enterprise AI transformation and driving further growth.”

For more information, visit https://sleekflow.io or access the full media kit (including visual assets) here.
Hashtag: #AI #GPT4 #ChatGPT #CustomerEngagement #SocialCommerce #SleekFlow #Innovation #RevolutionizingCustomerEngagement



The issuer is solely responsible for the content of this announcement.

SleekFlow

With our omnichannel social commerce platform, empowers the future of social commerce. We transform the way of business by merging chat and sales and building an unstoppable ecosystem of chat commerce.

Our AI-powered Omnichannel Conversation Cloud enables a comprehensive customer journey across major social and messaging services like WhatsApp*, Facebook, Instagram, SMS, live chat, or whatever your clients prefer. We streamline the whole commerce process with social and sales all in one to breakthrough your sales growth limits.

Our customer engagement solution allows businesses to enhance cross-departmental collaborations, manage all interactions with customers, blast out automated campaigns, and send payment links in chat. Conversions through conversations have never been easier.

Headquartered in Hong Kong, SleekFlow raised its 8M USD Series A funding round in 2022 led by Tiger Global Capital with participation from AEF Greater Bay Area Fund, which is managed by Gobi Partners GBA and Transcend Capital Partners.

Laos to See Hot Weather With Mild Rain This Week

Laos to See Hot Weather With Mild Rain This Week
People shielding themselves from the heat (photo: Bangkok Post)

Laos will experience slightly warmer weather compared to last week, with wind, thunderstorms, and light rain predicted across the country.

Introducing BingX Cryptopedia: Redefining the Way New Traders Understand Cryptocurrency Language

SINGAPORE – Media OutReach – 17 May 2023 – BingX, a leading cryptocurrency exchange, is proud to announce the launch of its latest product, BingX Cryptopedia, a comprehensive glossary of cryptocurrency jargon designed to help new traders understand the language of the crypto world.

Cryptocurrency trading can be daunting for new traders, especially when it comes to understanding the unique terminology used in the industry. To help ease this barrier to entry, BingX has created Cryptopedia, a centralized hub of information that covers everything from basic terms to more complex concepts.

“At BingX, we understand that navigating the world of cryptocurrency can be challenging for new traders, and we are committed to providing them with the resources they need to succeed,” said Elvisco Carrington, PR and Communications Director of BingX. “At BingX, our slogan is Trading made Easy and this is definitely in the right direction with our motto.”

The BingX Cryptopedia is an easy-to-navigate web section that is updated regularly with the latest terms, definitions, and explanations. It covers topics such as blockchain, mining, wallets, tokens, and more, providing traders with the foundational knowledge they need to start understanding crypto trading.

In addition to being a valuable resource for new traders, BingX Cryptopedia is also a useful tool for experienced traders who need references and definitions of certain Crypto jargon.

Hashtag: #BingX

The issuer is solely responsible for the content of this announcement.

About BingX

Founded in 2018, BingX is a leading crypto exchange that offers spot, derivatives, copy, and grid trading services to over 100 countries and regions worldwide with over 5 million users. BingX continues to connect users with expert traders and the platform in a safe and innovative way. Additionally, BingX has launched , an engine for trading analysis and investment guidance. Find the latest analysis that includes fundamental analysis.

Laos Celebrates His Majesty King Charles III and Her Majesty The Queen Consort’s Coronation

The British Embassy in Vientiane celebrated the Coronation of His Majesty King Charles III and the Queen Consort earlier this month.