70% Consumers Feel More Confident in Consumer Caring Companies

HONG KONG SAR – Media OutReach – 29 April 2021 – GS1 Hong Kong (GS1 HK) today announced the result of the 10^th Consumer Caring Scheme, honouring 91 local companies for their consumer-centric practices. 37% of the recognised companies are from cosmetics, personal care and healthcare sectors, whereas household products and F&B companies made up 23% and 20% of the total awardees respectively. This highlights that despite the raging pandemic, many companies are still committed to maintaining quality products and services in hope to thrive through the crisis. Award presentation ceremony will be held on 10^th June 2021 at the S200 meeting room series in Hong Kong Convention and Exhibition Centre after the GS1 HK Summit, where Dr. Bernard Chan, Under Secretary for Commerce and Economic Development, will deliver a speech at the officiating session.

Since its inception 10 years ago, the “Consumer Caring Scheme” has commended more than 150 companies that demonstrated excellence in customer service. In 2021, more than half of the companies (49 companies) received the endorsement for 5 consecutive years or more – 12 companies were recognised for “10 Years”, 29 companies for “5+ Years” and 8 companies for “5 Years”. This showed Hong Kong business community always pursues consumer care as top priority by making continuous improvement to enhance customer experience and satisfaction.

Commissioned by GS1 HK, a consumer survey conducted by KANTAR Hong Kong (‘Consumer Survey’) revealed that 73% of the respondents feel more confident in the companies with “Consumer Caring” logo. The result indicated the Scheme’s high level of integrity and credibility, supported by strong trust from the industry and public stakeholders. Being assessed based on the “4C” principles and core values, including “Consumer Centric”, “Conforming to Commitment”, “Championing Quality” and “Caring for Staff”, the recognised companies are evaluated through field visits, interviews and the above-mentioned Consumer Survey, with reference to the internationally-acclaimed Efficient Consumer Response (ECR). The assessment concludes companies’ service and performance on consumer care. (Please refer to the Appendix for the Recognised Companies)

Ms. Anna Lin, Chief Executive of GS1 HK said, “I am pleased to see many new joint companies, such as suppliers of personal protective equipment and healthcare products, not only set sights on short-term benefits, but also consider customer centricity as the foundation to sustaining business in the long-run. As the prospects of local sectors like F&B and retail still look bleak in the current global economic woe, ‘Consumer Caring Scheme’ could essentially serve as an invaluable platform for companies to advocate their commitment to product and service excellence, which helps build consumer trust and positive brand image, paving way for them to stand out in the market.”

Local business community has been proactively embracing high level of service standards even in pandemic. 17 new joint consumer caring companies have been selected this year, exceeding the number in the previous edition. One Health, a brand founded by the former researchers from the Institute for the Advancement of Chinese Medicine of the Hong Kong Baptist University, is one of them. “Pledged to stringent production and monitoring processes, our products have passed all safety tests set by world-class laboratories. We always put our customers first and listen to their needs and feedback, at the same time fostering positive environment for the community and the employees. The ‘Consumer Caring Company’ honour is a vote of confidence for our customers and team, offering customers a peace of mind to buy and consume whilst empowering employees to strive for excellence.” Ms. Carry Yu, the company’s Chief Executive Officer remarked.

Crowned with the “10 Years Award”, Linson Global Seafood Trading Ltd. has remained committed to first-rate customer service for decades. Its General Manager Mr. Paul Lee said, “Having worked in seafood wholesale business for years, the Consumer Caring title has driven us to strive our best from time to time to supply clients with fresh, safe, high-quality seafood at reasonable price, which help us secure a good industry reputation. We are planning to extend our value chain to the retail sector to meet the market demands, carrying forward the time-honoured heritage and service to consumers.”

For further details, please visit our website: https://www.gs1hk.org/industry-recognition/consumer-caring-scheme

Appendix

List of recognised companies of Consumer Caring Scheme 2020

(in alphabetical order by brand or company name)

About GS1 Hong Kong

Founded by the Hong Kong General Chamber of Commerce in 1989, GS1 Hong Kong (GS1 HK) is the local chapter of GS1^®, which supports companies’ digitalisation to enhance supply chain transparency and efficiency, ensure product authenticity, and facilitate online and offline commerce with global supply chain standards (product identification key and barcode) and a full spectrum of standard-based platforms, solutions and services.

Currently, GS1 HK has around 8,000 corporate members covering close to 20 industries including retail consumer goods, food and food services, healthcare, apparel, logistics as well as information and technology. By engaging with communities of trading partners, industry organisations, government, and technology providers, GS1 HK is fostering a collaborative ecosystem with the vision of “Smarter Business, Better Life”.

Headquartered in Brussels, Belgium, GS1^® is a not-for-profit, standards organisation that has 115 national chapters serving 150 economies globally.

For more information, please visit www.gs1hk.org.

#GS1HK

MACAO SAR – Media OutReach – 29 April 2021 – Suncity Group has always been committed to promoting the development of the entertainment and cultural industries, and has been expanding its entertainment-related businesses through Sun Entertainment Culture, as the Group actively supports local film, television, entertainment and arts-related projects in Macao and the Mainland. Sun Entertainment Culture mainly engages in the production and distribution of films, as well as the organisation and planning of large-scale concerts. The production it had invested in, produced and distributed had won numerous significant awards and reached a new height of box office record, achieving remarkable results. Currently, Sun Entertainment Culture is working on a number of film productions and organising concerts, co-producing foreign language films and expanding its entertainment business, as the company prepares for a full recovery of the industry.

“Limbo”, a Sun Entertainment Culture production, is the only Chinese film selection in “Berlinale Special” of the 71st Berlin International Film Festival

“Palm Springs”, co-financed by Sun Entertainment Culture, won the “Best Comedy” at the 26th Critics’ Choice Awards

Sun Entertainment Culture is actively engaged in organising large-scale concerts including “Prudential We Do Listening: Jay Chou Carnival World Tour Concert 2021 Hong Kong”

The impact brought by the pandemic has made 2020 a difficult year for the entertainment industry. Despite all the challenges, Sun Entertainment Culture carried on with its work and is actively preparing for a full recovery this year. The company has completed a number of films in the past year and scheduled for release in 2021 and 2022. These include “Dust to Dust” starring Da Peng and Lam Ka Tung, “In Love with a Monster” starring Sha Yi, Hu Ke, Heidi Lee and Li Cong, and the only Chinese film selected for the “Berlinale Special” of the 71^st Berlin International Film Festival, “Limbo”, directed by Soi Cheang and starring Lam Ka Tung, Cya Liu and Mason Lee. In addition, the company is actively engaging in the planning and productions of a number of films, supporting new actors and directors in their bold endeavours to bring audiences novelty with innovative themes, including the sequel to the award-winning “SPL” series – “SPL III”, “Hermit Within Time” and “Pacify”.

In the meantime, Sun Entertainment Culture has also invested in a number of productions, including “Flash Over” starring Du Jiang and Wang Qian Yuan, action film “The White Storm 3”, as well as the inspirational Hong Kong production “Time” produced by Lam Ka Tung, as the company continues to facilitate the recovery and sustainable development of the film industry. Sun Entertainment Culture has also invested in a number of foreign language productions cross-broadly, its co-financed films include “Four Sisters”, “The Sin In Me” and “The Starling”, among which “Palm Springs” was awarded the “Best Comedy” at the 26^th Critics’ Choice Awards this year.

Besides, Sun Entertainment is currently organising numerous large-scale concerts, including “Prudential We Do Listening: Jay Chou Carnival World Tour Concert 2021 Hong Kong”, a world tour that will take audiences through 20 years of Jay Chou’s world of music, the final large-scale concert of Karen Mok’s career, “UNIONPAY Presents Karen Mok The Ultimate Grand Slam Show” and Ella Chen’s first solo tour “Ella Show”. These concerts will surely bring audiences another unforgettable music extravaganza.

Suncity Group will continue to support the development and recovery of the entertainment and cultural industries, expanding its business footprint in Macao and Hong Kong and striving to deliver more high-quality productions. Through Sun Entertainment Culture, the Group will bring more outstanding films and entertainment to audiences around the world.

High-resolution images can be downloaded in the gallery：

https://dropbox.suncity-group.com/url/9yuv7apthsftdmvv

About Suncity Group

Since its establishment in 2007, Suncity Group has grown into a diversified entertainment enterprise. Striving to expand its entertainment business, the Group is renowned for its outstanding achievements in the industry. With the rapid development of its business, in addition to its continued development in Macao, Suncity Group has taken huge steps also into the global hotel and resort management business. Investing in integrated resort projects in Manila, Hoi An and Vladivostok, as well as engaging in the operations of the resorts, the move clearly demonstrates the Group’s commitment to the Asian market.

Adhering to the spirit of “Innovating With Diversity, Striving For Success”, Suncity Group spared no effort to develop high-end entertainment, related products and services. Today, our business has become increasingly diversified, with the scope of business covering most sectors, aiming to create the one-stop platform of global tourism, entertainment, food and beverage, luxury fashion, etc.

As an enterprise born and bred in Macao and backed by the Motherland, Suncity Group is committed to developing its international entertainment business. In the future, we will develop more diversified entertainment projects as we march on to expand our business foothold to every corner of the globe.

Official Website | https://www.suncitygroup.com.mo/en

#SuncityGroup #Suncity #SunEntertainmentCulture

Infor signs long-term contract with CAF Australia to provide enterprise asset management solutions for light rail construction project in Western Sydney

SYDNEY, AUSTRALIA – Media OutReach – 29 April 2021 – Infor today announced that CAF Australia, a market leader in the design, manufacturing and implementation of comprehensive transport systems, has selected Infor Enterprise Asset Management (EAM) for the Parramatta Light Rail project. Infor EAM will help CAF manage and maintain a diverse portfolio of assets including 13, 7-module URBOS Light Rail Vehicles as well as the systems and their integration which includes substations, communications, control centre and systems for signalling and traction.

Learn more about Infor EAM: https://www.infor.com/en-au/resources/infor-eam-overview

The Parramatta Light Rail is one of the NSW Government’s latest major infrastructure projects being delivered by Transport for New South Wales (TfNSW) to serve a growing Sydney. Light rail will create new communities, connect great places and help both locals and visitors move around and explore what the region has to offer. It will connect Westmead to Carlingford via the Parramatta CBD and Camellia, with a two-way track spanning 12 kilometres and is expected to open in 2023. By 2026, around 28,000 people will use Parramatta Light Rail every day and an estimated 130,000 people will be living within walking distance of light rail stops.

The deal is a long-term contract spanning 11 years for which Infor will provide a range of cloud-based asset management solutions.

With Infor EAM at its core, CAF will establish a centralised asset strategy encompassing asset acquisition, control and maintenance to comply with the contractual requirements of TfNSW. The deployment will ensure FRACAS (Failure Reporting, Analysis and Corrective Action System) processes are followed appropriately, using system capability for ensuring overall asset performance and cloud technology such as automation, IoT, and telemetry integrations.

Ramon Muntada, CAF TE Australia Area Manager, said Infor was chosen because of its expertise in offering asset management solutions to similar organisations in the transportation sector, and understands the complexity of operating and maintaining transport services across Australia and overseas.

“We were extremely impressed with Infor’s track record in rail projects – not just their experience locally in Sydney, Canberra, and Auckland, but also globally in North America and Europe. They have the ability to deliver on a tight timeline and in coordination with project milestones.

“We’ve partnered with Infor for many years globally, and even use Infor’s ERP solutions to manage the manufacturing process of our light rail vehicles in Europe.

“We fully trust in Infor’s ability to deliver and meet all the business requirements of the Parramatta Light Rail project. Their solutions will ensure that health- and safety- related practices are enforced and enable us to efficiently and easily manage audit trails,” Muntada said.

“Infor is proud to be a strategic partner to help CAF deliver a robust and centralised asset management strategy that will underpin the success of the Parramatta Light Rail project,” Infor ANZ managing director Jarrod Kinchington said.

“Infor’s long experience in delivering enterprise asset management solutions both locally and around the globe will ensure CAF can efficiently manage and maintain a complex portfolio of assets.

“The 11-year contract with CAF is a strong validation of Infor’s exceptional track record in providing Critical Infrastructure services to the community – whether that’s in Paris, San Francisco, the UK’s South Western, or more locally with Auckland Transport.”

Media contact:

Phyllis Tan

Infor Asia Pacific

phyllis.tan@infor.com

+65 9799 9133

About CAF

CAF is a multinational group with over 100 years of experience in the supply of comprehensive transit solutions positioned at the forefront of technology for high value-added sustainable mobility. The company is a leader in the railway industry offering one of the most comprehensive and flexible arrays of products in railway related markets, including rolling stock, components, infrastructure, signalling and services (maintenance, refurbishing and financial services).

About Infor

Infor is a global leader in business cloud software specialised by industry. Providing mission-critical enterprise applications to 67,000 customers in more than 175 countries, Infor software is designed to deliver more value and less risk, with more sustainable operational advantages. We empower our 17,000 employees to leverage their deep industry expertise and use data-driven insights to create, learn and adapt quickly to solve emerging business and industry challenges. Infor is committed to providing our customers with modern tools to transform their business and accelerate their own path to innovation. To learn more, please visit www.infor.com.

#Infor