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UK project-based businesses see AI as key to meeting ambitious 2025 targets, Deltek research finds

  • Technology and automation seen as potential top drivers of profitability for UK project-based businesses
  • Digital transformation is being fast-tracked, with many professional services firms already achieving a level of digital maturity that they had not expected to reach until 2027
  • 76% of project-based UK businesses entered 2025 planning to expand their workforce

LONDON, April 1, 2025 /PRNewswire/ — New research released today from Deltek, the leading global provider of software and solutions for project-based businesses, finds the UK’s project-based businesses started the year optimistic about how technology can help them reach their growth targets in 2025. Despite economic headwinds, firms are ambitious, with 83% looking to increase profit growth this year and 42% expecting to increase headcount significantly. In terms of predicted gross profit margins (GPM) this year, engineering firms started 2025 the most confident about GPM increases, with 60% predicting increases of 10% or more compared to 2024.

UK project-based businesses see AI as key to meeting ambitious 2025 targets, according to Deltek research
UK project-based businesses see AI as key to meeting ambitious 2025 targets, according to Deltek research

The research, conducted across UK-based architecture, engineering and consultancy firms, identifies technology and automation as the top potential drivers of attaining these goals. The top two priorities for firms are investing in new technology e.g. adopting AI (39%) and the effective implementation of new innovations e.g. AI (37%).

Consultancy firms are most likely to tie profitability to the successful implementation of AI, with 64% anticipating increased profits following successful AI implementation. However, architecture firms are leading the way in the focus of automation and robotic process automation (RPA), with over half (53%) of architecture firms placing it as imperative to the success of UK firms. Cybersecurity is also a high priority, with over a third (36%) of project-based firms now citing it as a top three priority for their business, compared to less than a quarter (23%) last year.

As a result of the focus on technology advancements, over half of UK project-based firms (56%) are now at a “Mature” or “Advanced” stage of their digital transformation development, up from less than a third (32%) in 2024. This indicates that firms are prioritising digital transformation and maturing more rapidly. In fact, compared to 2024 predictions on how fast they would achieve maturity in digital transformation, timelines have been brought forward two years with many professional services already achieving a level of digital maturity that they had not expected to reach until 2027. Again, Architecture firms are currently leading the way in digital transformation with nearly two-thirds (64%) at a mature or advanced stage of their journey.

The use of AI and automation are also pivotal this year in attaining key performance indicators (KPIs) for project-based businesses in the UK. Rising competition for talent (30%) and project complexity (28%) in 2025 are key pressures identified for project management in the next three years. However, 40% of firms are addressing this by prioritising the adoption of AI and automation for streamlining project processes. In 2025, confidence in tracking key project metrics (profitability, budget, and client satisfaction) has risen to 75% in 2025, up from 59% in 2024.

Neil Davidson, Group Vice President, Professional Services Sector at Deltek comments, “Professional services firms are already recognising the efficiency savings and growth opportunities provided by digital transformation. This year is a pivotal time for realising the benefits technology can bring, as firms still look to grow in 2025.”

“It’s promising to see that the shift in the use of technology is also underpinning greater  confidence in tracking project metrics – something we have not seen in our past Clarity reports. The strides professional services firms have made in implementing advancements in technology, ahead of schedule, are further improving their ability to manage the factors that contribute to attaining KPIs. Successful tracking is vital for providing insight into core business metrics, the optimisation of processes, and supporting productivity to help firms ensure they stay on-track to meet their goals.

As well as investing in technology, project-based UK businesses are also expanding their workforce, with 76% planning to increase headcount in 2025. This is a significant increase from last year, where just 58% of firms expected to expand their workforce. Engineering firms are the most ambitious in this area in terms of significant headcount increase, with 42% planning to igrow their talent pool by more than 10% this year (compared to the average 34% expecting the same level of growth across all professional services firms). However, organisations are conscious that a lack of upskilling investment (48%) and a lack of employee engagement (34%) are still detrimentally impacting their organisation. To address this and empower young professionals in 2025, firms are concentrating on promoting a culture of collaboration and innovation in the workplace (51%), encouraging continuous learning (49%), and providing access to advanced technologies (45%).

To download the full report, visit deltek.com/en-gb/clarity-report-emea.

Methodology

  • Based on an independent, self-completion online survey, conducted by 3Gem Media Group in January 2025, with 200 senior strategic decision-makers in UK Architecture, Engineering or Consulting firms.
  • To qualify, respondents had to be at a senior level including CEOs/Managing Directors (MDs), C-suite level directors, and heads of relevant departments such as finance, operations, delivery and projects, and work in firms of 20+ employees.
  • The sample consisted of 37% Architecture or A/E (architecture-led engineering), 26% Engineering (or engineering-led architecture) and 37% Consulting (management/market research) firms, and was made up of 6% small (20-50 employees), 29% medium (51-250 employees), 25% large (251 to 500 employees) and 40% very large (501+ employees) sizes of organisations.

Company Type:
This year’s survey included architecture, engineering, and consulting firms. The term ‘architecture and engineering’ (A&E) refers to all architecture, engineering, and allied firms. The term ‘consulting’ refers to management consulting and market research companies. Throughout this report, the total sample results are referred to as professional services firms.

About Deltek
Deltek is the leading global provider of enterprise software and information solutions for project-based businesses. More than 30,000 organizations and millions of users in over 80 countries around the world rely on Deltek for superior levels of project intelligence, management and collaboration. Our industry-focused expertise powers project success by helping firms achieve performance that maximizes productivity and revenue. Learn more at www.deltek.com.

CONTACT: Deltek Media Relations Team, press@Deltek.com 

YOFC Unveils Game-Changing Hollow-Core Fibre Advances at OFC 2025

SAN FRANCISCO, April 1, 2025 /PRNewswire/ — At the OFC Conference, from March 30 to April 3, 2025, at San Francisco’s Moscone Center, Yangtze Optical Fibre and Cable Joint Stock Limited Company (YOFC) (stock tickers: 601869. SH, 06869.HK) highlighted several new developments in hollow-core fibre technology. During a workshop entitled “How will future submarine systems look like”, Dr. LUO Jie, YOFC’s Chief Technology Officer, presented groundbreaking advances in the field of hollow-core fibre technology.

YOFC’s presentation focused on its latest strides in reducing attenuation to a record-low of 0.05dB/km and extending the manufacturing length of single fibres to over 20 kilometers—achievements that not only set new global benchmarks but also starkly outperform traditional solid-core fibres. These technological advancements were demonstrated through a 21.7 km long hollow-core fibre with a proprietary supporting tube structure (ST-HCF). This drew considerable attention at the exhibition for its potential implications in optical communications.

Hollow-core fibre technology represents a paradigm shift in optical communications, enabling light to be transmitted through an air core. The design facilitates a 47% increase in transmission speed and a 31% reduction in latency compared to conventional fibres, showcasing the significant potential for applications requiring rapid and efficient data transmission such as in data centers, AI models, and financial trading. Additionally, the technology’s exceptionally low attenuation and nonlinearity could potentially address the capacity bottlenecks faced by submarine communication networks and long-distance terrestrial communication lines.

In his presentation, Dr. LUO Jie explored both the practical and theoretical enhancements that hollow-core fibres could bring to submarine cable systems, emphasizing their ability to increase data throughput and reduce transmission times in future deployments.

YOFC has been at the forefront of hollow-core fibre technology development, leveraging its comprehensive research capabilities and autonomous raw material research system to overcome significant industrial challenges. As the digital economy grows, YOFC’s continued innovation in hollow-core fibre technology is set to play a crucial role in supporting the evolution of global digital infrastructure, ensuring it is robust, efficient, and equipped to meet future demands.

Synagistics and HKT Unveil ShopHK: Empowering Hong Kong SMEs and Enterprises To Target Southeast Asia’s Thriving E-commerce Market

  • Tapping Southeast Asia’s USD 600 Billion E-Commerce Boom: Southeast Asia’s e-commerce market is projected to reach USD 295 billion in 2025 and on track to hit USD 600 billion by 2030, creating significant opportunities for Hong Kong brands seeking international expansion.
  • AI-Powered, Seamless Cross-Border Solutions: ShopHK, www.synagie.com/shophk combines AI-powered Synagie’s SaaS and CaaS tech, over 50 on-demand digital commerce services and cross-border logistics. This is further enhanced by HKT’s client network, providing robust, end-to-end support for Hong Kong businesses.
  • Expansion Goals: ShopHK aims to attract the 200,000 SMEs in Hong Kong currently actively seeking overseas expansion, targeting to onboard at least 500 brands by the end of this year.
  • Try Now for Free. Take advantage of Synagie’s exclusive 30-day free trial from April 1 to April 15 2025.

HONG KONG and SINGAPORE, April 1, 2025 /PRNewswire/ — Synagie, the digital commerce arm of Synagistics Limited (HKEX: 2562.HK), has launched ShopHK with the support of HKT. ShopHK is a cutting-edge platform that enables Hong Kong brands to tap into Southeast Asia’s booming e-commerce market. ShopHK leverages Synagie’s AI-powered technology, 50+ on-demand services, cross-border logistics, and HKT’s client network to help businesses scale globally.

Left to Right: Catherine Chung, Vice-President, SME Market, Commercial Group, HKT; Olive Tai, Co-Founder & CEO, Synagistics Ltd; Clive Chow, Chief Operating Officer, The Club, HKT
Left to Right: Catherine Chung, Vice-President, SME Market, Commercial Group, HKT; Olive Tai, Co-Founder & CEO, Synagistics Ltd; Clive Chow, Chief Operating Officer, The Club, HKT

Seizing Southeast Asia’s USD 600 Billion E-Commerce Opportunity

Southeast Asia’s e-commerce market is poised for explosive growth, projected to reach approximately USD 295 billion in 2025 and on track to hit USD 600 billion by 2030. This is driven by the region’s tech-savvy population, rising incomes, and widespread smartphone ownership. Indonesia leads as the primary growth market with Vietnam, Thailand and the Philippines, expected to double their e-commerce market values by 2030.

ShopHK: Empowering Hong Kong Businesses to Expand Globally

“The Synagie-HKT collaboration is a game-changer for Hong Kong businesses looking to expand globally,” said Olive Tai, Co-Founder and CEO of Synagistics Limited. “As someone originally from Hong Kong, I’m especially proud of ShopHK’s mission, to help businesses of all sizes reach new customers in Southeast Asia.

She added,Hong Kong’s SME sector is known to be incredibly diverse and vibrant. According to various surveys over 60%, or about 200,000 SMEs, in Hong Kong are actively seeking expansion overseas. The launch of ShopHK by Synagie, with the support of HKT, is a major step in supporting these Hong Kong SMEs to thrive in the Southeast Asian marketplace.”

ShopHK aims to onboard at least 500 brands by the end of 2025. To encourage businesses to try the program and experience the benefits of the platform, Synagie is offering an exclusive 30-day free trial from 01 Apr – 15 Apr 2025.

Synagistics first made history in Hong Kong in 2024 as the first successful De-SPAC listing on the Hong Kong Stock Exchange. In 2025, Synagistics launched Geene, an innovative AI platform that integrates Generative AI, Blockchain, and Big Data, establishing the company as a leader in enterprise AI innovation.

ShopHK is also proud to receive support from key organisations including the Hong Kong Science and Technology Parks Corporation (HKSTP), a close ecosystem partner and Hong Kong’s largest Innovation & Technology hub, home to over 2,200 pioneering tech companies.

“This partnership underscores our shared commitment to strengthening Hong Kong’s position as a global innovation gateway,” said Gladys Oon, Director of Partnerships and Account Management at HKSTP. “By aligning HKSTP’s vibrant tech community – especially Green-tech and Health-tech products and services – with ShopHK, we can accelerate cross-border growth for Hong Kong’s most promising tech startups and SMEs.

Rising Demand for Hong Kong Products in Southeast Asia

Discerning consumers across Southeast Asia’s are increasingly drawn to Hong Kong brands. According to a recent Hong Kong Trade Development Council (HKTDC) report, nearly 70% of online shoppers in the region have purchased Hong Kong-sourced products in the past year. Hong Kong brands are particularly popular among younger ASEAN consumers (ages 18-29), who value their affordability (35%), unique blend of Chinese and Western elements (33%), and trendiness (32%).

Ready Support and Early Adoption for ShopHK

The HKSAR Government has also recently announced plans in its 2024 Policy Address, to expand its E-Commerce Easy initiative to cover all ASEAN countries within Southeast Asia. This initiative, part of the BUD Fund, further facilitates SME growth by expanding into the 10-nation ASEAN bloc.

“The potential to reach millions of tech-savvy Southeast Asian consumers is incredible. We’re excited to be among the first local brands to join ShopHK,” said Joseph Tsang, Founder and Managing Director at FSL Group.

Henry Poon, Sales & Marketing Manager at On Kee Dry Seafood Co. Ltd, another early brand adopter of ShopHK, added “As a Hong Kong-based brand with a strong local presence, expanding into Southeast Asian markets has always been a priority for us. ShopHK’s affordable, no-fuss and one-stop platform provides the tools and solutions for us to scale our business rapidly across Southeast Asia.”

Ready to take your Hong Kong Brand Global?

Visit www.synagie.com/shophk today to join ShopHK and start your digital commerce expansion into one of the world’s fastest growth markets.

About Synagistics Limited (HKEX: 2562.HK)

Synagistics is a Singapore-based AI & big data company listed on the Main Board of The Stock Exchange of Hong Kong Limited, recognised for completing the first-ever De-SPAC transaction in Hong Kong. With Alibaba, Gobi Partners and HKT as its key strategic shareholders, Synagistics benefits from strong industry backing, enabling it to drive innovation and expand its influence in Asia’s rapidly evolving digital ecosystem. Synagistics is recognised as one of the top digital solutions provider in Southeast Asia and has provided its data-driven digital commerce platform Synagie to over 600 enterprises and renowned brands in the Southeast Asian market. With the launch of Geene in early March 2025, Synagistics has firmly established itself as a frontrunner in the rapidly evolving field of artificial intelligence, solidifying its position as a key leader in the global Al ecosystem and accelerating enterprise Al adoption and innovation. The Company continues to expand its footprint across multiple markets including the Greater China region while championing digital and artificial intelligence transformation.

Invitation to media and analyst briefing for Ericsson Q1 2025 report

  • Report to be released at approximately 7:00 AM CEST on April 15, 2025
  • One live video webcast for analysts, investors and journalists at 9:00 AM CEST

STOCKHOLM, April 1, 2025 /PRNewswire/ — Ericsson’s (NASDAQ: ERIC) financial report for the first quarter 2025 will be published at approximately 7:00 AM CEST on April 15, 2025. The company will issue a press release with the complete financial report attached, including tables, in PDF format. Following publication of the press release, the financial report will be available on Ericsson’s website: www.ericsson.com/en/investors/financial-reports/interim-reports

President and CEO Börje Ekholm and CFO Lars Sandström will comment on the report and take questions at a live video webcast at 9:00 AM CEST (8:00 AM BST London, 3:00 AM EDT New York).

Join the webcast or please go to www.ericsson.com/investors

To ask a question: Access dial-in information here

The webcast will be available on-demand after the event and can be viewed on our website.

NOTES TO EDITORS:

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MORE INFORMATION AT:
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media.relations@ericsson.com (+46 10 719 69 92)
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ABOUT ERICSSON:
Ericsson’s high-performing networks provide connectivity for billions of people every day. For nearly 150 years, we’ve been pioneers in creating technology for communication. We offer mobile communication and connectivity solutions for service providers and enterprises. Together with our customers and partners, we make the digital world of tomorrow a reality. www.ericsson.com

This information was brought to you by Cision http://news.cision.com

https://news.cision.com/ericsson/r/invitation-to-media-and-analyst-briefing-for-ericsson-q1-2025-report,c4128145

The following files are available for download:

https://mb.cision.com/Main/15448/4128145/3357255.pdf

Invitation to media and analyst briefing for Ericsson Q1 2025 report

 

Bossjob Deepens Campus Recruitment Efforts to Fast-Track Careers for Singaporean Students

MANILA, Philippines, April 1, 2025 /PRNewswire/ — In recent years, the hotel, restaurant, and service industries in Singapore have faced increasing challenges in recruiting blue-collar workers. These challenges stem from the interplay of economic, social, and structural factors, with the gap between wages and the cost of living emerging as a significant issue between employers and jobseekers.

To tackle the recruitment difficulties within Singapore’s hotel and restaurant service industries and address the limited job-seeking channels for students, the global leading job platform Bossjob has continued to advance its campus recruitment strategy. In the first quarter of 2025, Bossjob successfully implemented a series of campus recruitment events utilizing an innovative “online + offline” hybrid recruitment approach. This included the use of WhatsApp group communities to attract active student participation, which not only increased the number of registered users and engagement on the platform but also provided new job-seeking pathways for many college students.

By enhancing interaction and precise outreach, Bossjob recently carried out recruitment activities at Republic Polytechnic and Temasek Polytechnic, launching an attractive incentive system that significantly boosted student engagement. In this scheme, new users receive an instant cash reward of SGD 5 upon registration via PayNow; additionally, students who successfully gain employment through the platform have the chance to win an extra job-seeking bonus of up to SGD 1,500. Bossjob also provides exclusive services for students, establishing WhatsApp job-seeking communities where job postings and incentives are promoted, resulting in a near 100% message read rate and noticeable improvements in student engagement.

Bossjob App
Bossjob App

“The WhatsApp job-seeking community is very convenient. Not only did I get the registration bonus, but I also found a well-paying part-time restaurant job within three days,” shared Chen, a second-year student from Temasek Polytechnic.

Commenting on effectively connecting student and employer needs, Bernie Goh, Growth Marketing Manager at Bossjob Singapore, stated: “We have noticed that polytechnic students show great interest in part-time and internship opportunities, particularly in the F&B, retail, and service sectors. Based on this observation, Bossjob has optimized its job posting strategy and actively collaborates with employers such as LIHO Tea and Sukiya Japanese Restaurant to provide flexible, competitively compensated roles for students.”

According to Goh, Bossjob plans to expand this successful model to more institutions in the second quarter, including Nanyang Polytechnic and ITE, while offering customized services to students from various fields of study. The platform will also continue to work with renowned F&B companies to expand high-quality job resources, providing more valuable career development opportunities for students and helping employers find the right talent.

“Our goal is not only to help students find jobs but also to build a bridge for their career development,” Goh further emphasized. “In the future, we will introduce more career training resources to support the growth of young talents in Singapore.”

Founded in Singapore in 2017, Bossjob is a global AI-driven recruitment platform that has been launched in 13 countries worldwide. To date, the platform has attracted over 4.5 million registered job seekers, with more than 55,000 employers hiring from its extensive database. By leveraging advanced AI technology, Bossjob provides end-to-end services from job creation to automatically matching the most suitable candidates to employers.

PeptiGrowth Inc. is Launching a Novel Synthetic Peptide: KGF alternative peptide (FGFR2b agonist)

TOKYO, April 1, 2025 /PRNewswire/ — PeptiGrowth Inc. (Headquarters: Chiyoda-ku, Tokyo, President: Junichiro Ishizuka) has successfully developed a novel synthetic peptide called “KGF alternative- peptide (FGFR2b agonist)” which is functionally equivalent to recombinant keratinocyte growth factor (KGF). This product will be on the market beginning April 2025.

Development of Synthetic Peptide Growth Factors by PeptiGrowth
Conventional growth factors and cytokines used in the manufacturing of regenerative medicine and cell therapy products face various quality challenges such as lot-to-lot variation, potential contamination with biological impurities, low stability, and high cost. PeptiGrowth has been working on the development of a series of synthetic peptides that can address these challenges while maintaining equivalent function to the conventional growth factors and cytokines on the market. Our peptides are completely chemically synthesized and animal component-free, enabling xeno-free and chemically defined cell culture media.

About KGF alternative peptide (FGFR2b agonist) [Product code: PG-012]

  • Mechanism of activating FGFR2b by the KGF alternative peptide (PG-012)

PG-012, KGF alternative peptide, is a dimeric peptide composed of cyclic peptides designed to bind specifically to FGFR2b. Like KGF, PG-012 effectively interacts with FGFR2b and exhibits agonistic activity against FGFR2b (see diagram below).

Mechanism of Action of PG-012, a KGF Alternative Peptide
Mechanism of Action of PG-012, a KGF Alternative Peptide

  • Comparable signal activation activity to recombinant KGF

"ERK phosphorylation and cell proliferation activity of PG-012 and KGF in FGFR2b-overexpressing BaF cells.
“ERK phosphorylation and cell proliferation activity of PG-012 and KGF in FGFR2b-overexpressing BaF cells.

We conducted a comparative study on the functions of KGF alternative peptide (PG-012) and commercially available recombinant KGF using FGFR2b-overexpressing BaF3 cells. We confirmed that the KGF alternative peptide activates ERK (upper left figure) and exhibits proliferation activity (upper right figure) in a manner similar to recombinant KGF at lower concentrations (ng/mL basis).

We anticipate that the KGF alternative peptide (PG-012) will be applicable in regenerative medicine and cell therapy, particularly in applications such as differentiation and proliferation of epidermal cells and cells derived from the endoderm, such as alveolar epithelial cells, islet cells, and hepatocytes, from pluripotent stem cells.

  • Product Overview

Product name: KGF alternative peptide (FGFR2b agonist)
Product code: PG-012
Product form: Lyophilized
Storage conditions: -20°C or less
Purity: ≥95% by HPLC
Molecular weight: 6018.40 (Acetate)
Size: 10 μg, 100 μg, 1 mg (volume per vial)
*This product can be provided with an Animal Component Free (ACF) certificate.
*This product is for testing and research use only (RUO).
*There is a possibility that the specifications can change.

  • Purchase Our Product

If you would like to purchase our products, please contact us using the information below.

For customers who would like to purchase GMP compliant products as well as the above PG products in bulk scale, please contact us using the information below.

Contact Information

PeptiGrowth Inc.
Tel: + 81-(0)70-7789-3905
E-mail: contact@peptigrowth.com 

Development of other peptides from PeptiGrowth
We have developed alternative peptides targeting numerous growth factors and cytokines. To date, we have launched 12 products and plan to launch additional growth-factor alternative peptides targeting PDGF-AA and IL-15 by the end of 2025. 

Laos Deploys Troops to Assist Myanmar in Earthquake Relief Efforts

Laos Deploys Troops to Assist Myanmar in Earthquake Relief Efforts
Laos Deploys Troops to Assist Myanmar in Earthquake Relief Efforts

On 31 March, the Lao People’s Army dispatched a team of 33 personnel to Myanmar to assist in search, rescue, and relief operations following a devastating earthquake.  

The International Chamber of Commerce launches next-generation digital case management platform for dispute resolution services

ICC Case Connect powered by Opus 2 enables seamless, online case management to enhance efficiency and collaboration in arbitration

PARIS, April 1, 2025 /PRNewswire/ — The International Chamber of Commerce (ICC), home to the world’s leading arbitral institution, the ICC International Court of Arbitration, has launched a new version of ICC Case Connect that is now powered by Opus 2. This cutting-edge digital platform is designed to transform dispute resolution through streamlined workflows, secure collaboration, and enhanced case management capabilities. 

ICC Case Connect powered by Opus 2 will be available to users beginning 2 April 2025. 

This milestone marks a major step in ICC’s commitment to leveraging technology to improve arbitration efficiency for everyone, everywhere, every day.

“ICC Case Connect powered by Opus 2 modernises processes with a seamless platform for document sharing, case management, and ICC Court decisions — all in one place,” said Ana Serra e Moura, Deputy Secretary General of the ICC International Court of Arbitration. “It has been redesigned for the way business works today, helping dispute resolution become more efficient”, she added. 

Since the initial rollout of the first ICC Case Connect platform in 2022, ICC has continued to push towards increasingly powerful and transformative digital technologies. ICC’s collaboration with Opus 2, a trusted leader in legal case management software and hearings solutions worldwide, ensures the new platform refines case management processes with improved tools integrated within a more intuitive interface.  Future updates, including the integration of Amicable Dispute Resolution (ADR) cases, will further expand the platform’s capabilities.

ICC Case Connect powered by Opus 2 reinforces ICC’s mission of making dispute resolution more accessible, transparent, and effective. Serving over 10,000 party representatives and more than 8,000 arbitrators, the platform provides a secure, centralised, cloud-based environment where all stakeholders — parties, arbitral tribunals,  the ICC Secretariat and Court— can collaborate seamlessly and securely from anywhere in the world. 

The platform is calibrated to address the scale and complexity of ICC arbitration, adding more process efficiency from case initiation through to resolution, including:

  • Enhanced efiling: A user-friendly portal powers electronic submission and processing of arbitration requests, facilitating case progression and offering an integrated filing fee e-payment system.
  • Secure digital document management: Centralised case files ensure real-time access, instant retrieval, and secure sharing of case information, documents, submissions and awards between parties, representatives, arbitrators and ICC.
  • Dedicated party and arbitrator portals: Secure, role-specific portals provide a personalised experience, offering document access, case notifications and features tailored to user needs.
  • Financial management: Integrated financial processes and built-in arbitrator expense management improve efficiency and facilitate financial oversight.
  • Advanced administrative efficiencies: ICC operations, task management and decision-making workflows are optimised for greater efficiency and fluidity, improving the overall case management experience and ensuring arbitration proceedings remain on track.
  • Customisable user accounts: Users can manage and personalise accounts, facilitating collaboration and enabling authorised administrative personnel to securely handle case administration tasks.
  • Self-registration for arbitrators: A new feature allows prospective arbitrators to submit relevant information and increase their visibility towards ICC.

“We’re incredibly proud of what we have built with the ICC. Collaborating with them on this project has been a real pleasure,” said Charlie Harrel, Chief Operating Officer at Opus 2. “From having a clear, strategic vision to recognising the value of replacing multiple, redundant technologies with a single, purpose-built solution, ICC has been driving important advancements that elevate the quality of global dispute resolution proceedings. This aligns exactly with Opus 2’s vision. We are now uniquely able to support arbitration practitioners at any stage in proceedings, from case inception through ongoing case management, and of course, at the hearing itself.”

For more information about ICC’s dispute resolution services, visit: https://iccwbo.org/dispute-resolution/dispute-resolution-services/ 

About ICC

The International Chamber of Commerce (ICC) is the institutional representative of more than 45 million companies in over 170 countries. ICC’s core mission is to make business work for everyone, every day, everywhere. Through a unique mix of advocacy, solutions and standard setting, we promote international trade, responsible business conduct and a global approach to regulation, in addition to providing market-leading dispute resolution services. Our members include many of the world’s leading companies, SMEs, business associations and local chambers of commerce.

About Opus 2

For 15+years, Opus 2 has developed award-winning solutions trusted by the most successful law firms. Used in thousands of proceedings around the world, Opus 2 transforms how lawyers and other legal professionals work by eliminating inefficiencies and connecting them with the collaborative software they need to work smarter and more effectively together. The company also delivers the essential technology and expertise needed to conduct resolution proceedings in the most modern, seamless, and secure way possible. 

Dawn Chardonnal,
HEAD OF GLOBAL COMMUNICATIONS,
dawn.chardonnal@iccwbo.org