Covid-19 Hotline Overwhelmed By Non-COVID-19 Inquiries

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Hotline Call Center staff practice social distancing guidelines as they receive calls from the public 24 hour a day (Photo: CIEH MOH LAO)
Hotline Call Center staff practice social distancing guidelines as they receive calls from the public 24 hour a day (Photo: CIEH MOH LAO)

The national Covid-19 hotline in Laos has been overwhelmed by calls unrelated to the coronavirus, including prank calls and inquiries about other health conditions.

The Ministry of Post, Telecommunications, and Communications (MPTC) has issued a notice clarifying the use of the Covid-19 hotline (165 and 166) after heavy bottlenecks occurred due to prank calls and non-health related inquiries.

The MPTC has decreed that all calls to the Covid-19 hotline must be inquiries related to the virus, including reports of symptoms, preventative measures, and other information that could be of use to health authorities in the performance of their duties.


Any calls or inquiries unrelated to Covid-19 are strictly forbidden, with violators risking cancellation of their phone number and even prosecution.

Hotline Call Center staff practice social distancing guidelines as they receive calls from the public 24 hour a day (Photo: CIEH MOH LAO)
Hotline Call Center staff practice social distancing guidelines as they receive calls from the public 24 hours a day (Photo: CIEH MOH LAO)

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