HKT, AIS, Globe, Optus, Singtel, Taiwan Mobile and Telkomsel collaborate to launch the world’s first cross-border telco rewards programme

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Regional telco rewards programme gives travellers access to unique local deals


HONG KONG SAR – Media OutReach Newswire – 6 March 2024 – HKT (SEHK: 6823) – HKT, AIS, Globe, Optus, Singtel, Taiwan Mobile and Telkomsel announced that they will be initiating a collaboration as an Alliance to launch a first-of-its-kind cross-border rewards programme, which aims at delivering greater value to eligible customers when they travel to Hong Kong, Thailand, the Philippines, Australia, Singapore, Taiwan or Indonesia where the telcos are respectively based. The programme, which is set to be progressively rolled out in the second half of 2024, will allow eligible travellers to enjoy special offers and redeem vouchers for transport, dining, merchandise, services and other incentives from the relevant telcos’ apps conveniently when they visit any of these markets. They can also access customer support from their telco via calls or online while overseas for free.

(From left to right) Pratthana Leelapanang, Chief Consumer Business at AIS; Darius Delgado, Head, Consumer Mobile Business at Globe; Alex Kun, Chief Product & Innovation Officer, Digital Ventures at HKT; Matt Williams, Managing Director of Customer Solutions at Optus; Anna Yip, Chief Executive Officer, Business Development at Singtel; Tony Lin, Chief Consumer Business Officer at Taiwan Mobile; Derrick Heng, Chief Marketing Officer at Telkomsel announced to initiate a collaboration to launch the world’s first cross-border telco rewards programme.
(From left to right) Pratthana Leelapanang, Chief Consumer Business at AIS; Darius Delgado, Head, Consumer Mobile Business at Globe; Alex Kun, Chief Product & Innovation Officer, Digital Ventures at HKT; Matt Williams, Managing Director of Customer Solutions at Optus; Anna Yip, Chief Executive Officer, Business Development at Singtel; Tony Lin, Chief Consumer Business Officer at Taiwan Mobile; Derrick Heng, Chief Marketing Officer at Telkomsel announced to initiate a collaboration to launch the world’s first cross-border telco rewards programme.

Monita Leung, Chief Executive Officer of Digital Ventures at HKT, said, “Supported by HKT’s diverse business portfolio, our loyalty platform, The Club, has been steadily broadening its products and services with travel and lifestyle offerings, along with unique experiences such as pre-screenings and priority concert bookings. Our members have the flexibility to redeem rewards anytime, anywhere through our platform, ranging from hotel accommodations and restaurants to theme parks and mega events. Through this collaboration, we are delighted to extend these privileges to customers of the Alliance visiting Hong Kong, enriching their local travel experiences and contributing to the tourism industry in Hong Kong. Moreover, HKT customers can relish the convenience of a seamless journey and take advantage of enticing cross-border special offers when travelling to the markets within the Alliance.”

Pratthana Leelapanang, Chief Consumer Business at AIS, said, “The collaboration in this project marks a significant global milestone, as major telecommunications service providers in the Asian region come together to enhance customer care across borders with the concept of the world’s first cross-border telco rewards. This sets a new standard in the telecommunications industry, aiming to enhance the ultimate experience and unique privileges for AIS customers when travelling and using services from partner networks in six destinations. Likewise, customers of these partner networks, when traveling to Thailand, and choosing AIS services, will receive special privileges prepared by AIS, akin to being AIS customers. This collaboration reflects our commitment to continuously care for customers through exceptional experiences even when they travel abroad, while also providing opportunities to promote the tourism industry in each destination, further strengthening it.”

Darius Delgado, Head, Consumer Mobile Business at Globe, said, “As a brand focused on providing unique experiences as our differentiator and having a deeper relationship with our subscribers, we are excited to partner with other leading telcos in the region through this Rewards Alliance to elevate the travel experience of our subscribers well beyond just connectivity. Through this programme, we will be able to give cross-border perks, experiences and unique offers to our subscribers when they travel to partner destinations. With this, we can ensure that when yuppies travel with GOMO PH, they are in for an adventure of a lifetime!”

Matt Williams, Managing Director of Customer Solutions at Optus, said, “We are thrilled to be part of the launch of this pioneering travel rewards programme, representing our commitment to enhancing the lives of our valued Optus customers. We know that Australians love to travel abroad, and that people love to travel to Australia – with over 35 million travellers to and from Australia each year. This programme is an innovative way for us to deliver compelling experiences within our partner alliance spanning six other destinations, demonstrating the power of being part of the Singtel Group. We are looking forward to bringing this programme to our customers soon and invite them to join us in these unique experiences.”

Anna Yip, Chief Executive Officer, Business Development at Singtel, said, “We value our customers’ loyalty and want to enhance their travel experience. With this unique reciprocal rewards programme, our customers can access exciting local rewards and offers when they visit any of the markets within the Alliance. For inbound tourists, we’re making it easier for them to get the most value while exploring Singapore, thereby strengthening Singapore’s position as an iconic destination. We’re starting with our regional partners but plan to expand this programme to cover key travel corridors and popular destinations globally so our customers will have an even wider array of opportunities and new experiences to enjoy when they’re abroad.”

Tony Lin, Chief Consumer Business Officer at Taiwan Mobile, said, “Imagine browsing authentic Taiwanese souvenirs while waiting for your flight, and paying for all your purchases using your loyalty points! That’s the exciting innovation we’re bringing to travellers through the Telco Rewards Alliance. In partnership with renowned online retailers and trusted travel agencies, we’re creating a curated ‘Taiwan Delights Pavilion’ where you can redeem points for unique local finds, from hand-crafted teas to exquisite tech gadgets. Over ten million travellers across the Alliance’s participating telco networks can seamlessly access local data plans, convenient airport transfers, and unforgettable experiences, all with a few taps on your phone. This initiative will revolutionise travel convenience and customisation for our customers. Join us and discover the magic of Taiwan, one delightful reward at a time!”

Derrick Heng, Chief Marketing Officer at Telkomsel, said, “In the wake of the pandemic, there has been a notable surge in the number of Indonesian youths venturing abroad, encouraged by reduced airfares and more lenient visa policies. Reflecting Telkomsel’s steadfast dedication to pioneering innovations and surpassing customer expectations, we are proud to introduce the world’s first cross-border telco rewards programme. This pioneering initiative aims to enrich the international travel experience, offering them superior benefits and the opportunity to immerse themselves in unique local experiences just like a local. Additionally, we anticipate that this programme will deliver added value to the subscribers of our telco partners, as well as Telkomsel and by.U, by complementing the competitive pricing and seamless network experience synonymous with our all-digital telco brand designed specifically for the youth demographic.”

The Club, HKT’s integrated loyalty and digital commerce online platform, aims at delivering an array of fabulous and diversified rewards to our valued members in everyday life. This initiative not only offers inbound travellers more opportunities in exploring Hong Kong but also serves as a valuable enhancement to the ecosystem, solidifying our position as a leader in the industry.

Hashtag: #HKT

The issuer is solely responsible for the content of this announcement.

About HKT

HKT is a technology, media, and telecommunication leader with more than 150 years of history in Hong Kong. As the city’s true 5G provider, HKT connects businesses and people locally and globally. Our end-to-end enterprise solutions make us a market leading digital transformation partner of choice for businesses; whereas our comprehensive connectivity and smart living offerings enrich people’s lives and cater for their diverse needs for work, entertainment, education, well-being, and even a sustainable low-carbon lifestyle. Together with our digital ventures which support digital economy development and help connect Hong Kong to the world as an international financial centre, HKT endeavours to contribute to smart city development and help our community tech forward.

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About AIS

Advanced Info Service Public Company Limited (AIS) is a digital infrastructure provider that supports customers in Thailand through mobile, broadband, enterprise and digital services. Its 5G mobile network leverages a spectrum of up to 1,460 MHz to serve 44.6 million subscribers, while its 3BB FIBRE3 broadband supports the connectivity needs of more than 4.7 million subscribers. By working towards its vision to become a “Cognitive Tech-Co”, it contributes towards digital economy development and elevates the quality of life of Thais. Visit for more information.

About Globe

Globe is a leading full-service telecommunications company in the Philippines and publicly listed in the PSE with the stock symbol GLO. The company serves the telecommunications and technology needs of consumers and businesses across an entire suite of products and services including mobile, fixed, broadband, data connectivity, internet and managed services. It has major interests in financial technology, digital marketing solutions, venture capital funding for startups, and virtual healthcare. In 2019, Globe became a signatory to the United Nations Global Compact, committing to implement universal sustainability principles. Its principals are Ayala Corporation and Singtel, acknowledged industry leaders in the country and in the region.

About Optus

As Australia’s second largest provider of telecommunications services, Optus is a leading technology company providing Australian customers with connectivity services daily.

Through our team of more than 7,000 employees across Australia, Optus delivers a comprehensive range of telecommunications products including mobile and fixed line telephony, fixed and mobile broadband services, multimedia entertainment and technology services, satellite services, and converged business telecommunications applications and solutions.

As the digital world of technology changes and our customers’ demands change in unison, we are consistently on a transformational journey to deliver technological solutions beyond basic connectivity.

About Singtel

Singtel is Asia’s leading communications technology group, providing a portfolio of services from next-generation communication, 5G and technology services to infotainment to both consumers and businesses. The Group has presence in Asia, Australia and Africa and reaches over 760 million mobile customers in 21 countries. Its infrastructure and technology services for businesses span 21 countries, with more than 428 direct points of presence in 362 cities.

For consumers, Singtel delivers a complete and integrated suite of services, including mobile, broadband and TV. For businesses, Singtel offers a complementary array of workforce mobility solutions, data hosting, cloud, network infrastructure, analytics and cyber security capabilities. Singtel is dedicated to continuous innovation, harnessing technology to create new and exciting customer experiences and shape a more sustainable, digital future.

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About Taiwan Mobile

Taiwan Mobile is the second-largest telecommunications provider in Taiwan. With new technology vision, it has integrated telecommunications, network, media, entertainment, and e-commerce group synergy to create a “convergence-into-one” platform that provides technology solutions; at the same time, it incorporates the 5G+ Strategy, leveraging momo coins through the entire group to expand point application scenarios and create a momo coin ecosphere. Taiwan Mobile is guided by an “Open Possible” brand spirit that employs imagination, technological power, action, connectivity, and inspiration to provide seamless and convenient services.

About Telkomsel

Telkomsel is a leading digital telecommunication company that continues to open up more opportunities and possibilities by enabling digital connectivity, digital platforms, and digital services developed by prioritizing the benefits of technology for all levels of society across the country. Telkomsel has been consistently deploying 4G mobile broadband networks, developing 5G networks, and enriching innovative digital solutions, including Mobile Gaming, Digital Entertainment, Digital Lifestyle, Mobile Financial Services, Enterprise Solutions, and the Internet of Things. Telkomsel has also integrated IndiHome fixed broadband services as part of the company’s commitment to implementing the leading Fixed Mobile Convergence in Indonesia. During its 28 years of existence, Telkomsel has served more than 158,3 million mobile customers and more than 8,5 million fixed (IndiHome-Consumer) across the nation. Supported by more than 233.000 BTS, with leading 4G and 5G broadband technology, Telkomsel has served 97 percent of Indonesia’s population, dominating 65 percent of the total payload (mobile and fixed) broadband users throughout Indonesia. Catch more information about us on our official channel at www.telkomsel.com, facebook.com/telkomsel, Twitter @telkomsel, and Instagram @telkomsel, as well as Telkomsel’s virtual assistant at MyTelkomsel app.