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Asendia: Authenticity is now a key new driver of revenue and loyalty for global shoppers

  • 67% of global shoppers spend more with brands they perceive to be authentic
  • 73% are more loyal to authentic retailers
  • Shoppers’ spend in Hong Kong, France and Spain most influenced by authenticity


SINGAPORE – Media OutReach – 30 March 2023 – Authenticity is now a key new driver for revenue and loyalty among global shoppers as the trend for more mindful consumption continues, the latest research from Asendia, the leader in international e-commerce and mail delivery solutions, reveals.

Original research of over 8,000 global shoppers in Asendia’s ‘How To Sell Direct In The Age Of The Conflicted Shopper’ Report showed more than two thirds (67%) of global shoppers would spend more money with retailers they perceived to be authentic, with 59% saying they would only shop exclusively with authentic retail brands.

The key values defining authenticity for global shoppers were: being straightforward on delivering promises (58%); transparency within supply chains (43%); standing up for sustainability (39%); clear brand values (39%); and transparency with supplier relationships (34%).

Authenticity – the new currency for conversion, spend and loyalty

Seventy three percent (73%) of global shoppers also said authenticity made them more loyal to brands, with a further 65% saying they would switch to a competitor if they felt a retailer wasn’t authentic. Shoppers in Hong Kong (73%), France and Spain (both 72%) proved the most likely to switch brand allegiances, while shoppers in Hong Kong (80%) and the United States (75%) were the consumers whose spend propensity was the most impacted by a brand’s authenticity.

In the context of economic global headwinds and the rising cost-of-living putting extra pressure on household budgets and discretionary spend, authenticity is also helping retailers fend off rising price-sensitivity among shoppers. While a third of global shoppers plan to cut back on the volume of things they buy in 2023, almost half (48%) said a brand’s authenticity would make them less sensitive to inflationary price increases. However, this dipped to 43% of shoppers in the UK, where inflation remains close to a 40-year high.

Renaud Marlière, Global Chief of Business Development of Asendia, commented: “Of course, we see that shoppers are acting with caution due to the rising cost-of-living, but invariably they are also consuming consciously and mindfully. Shoppers now want to engage and buy from brands who act authentically. Increasingly, shoppers are holding the retailers and brands they shop with to account – and it is clear that authenticity is now having a significant impact on share of wallet, revenue and loyalty.”

“Brands and retailers need to take control of their own destiny when it comes to shaping the authentic shopping journeys consumers are now demanding. Shoppers increasingly expect accountability and transparency from retailers, whether through greater transparency around supply chain emissions, delivery promises or offering low- or carbon-neutral shipping options,” Renaud Marlière continued.

In 2022 Asendia announced it had reached 100% carbon neutrality through its carbon offsetting projects. It now offers carbon neutrality across all shipments carried out for international retail customers via its e-PAQ solution, a specialist range of international packet and parcel services designed for online retailers.

Channel matters – the impact of DTC on authenticity perception

Overwhelmingly, global shoppers feel brands that operated Direct-To-Consumer (DTC) were more authentic than those retailers who just operated via marketplaces. Over half (56%) of global shoppers felt that retailers that operated their own DTC channels were more authentic, rising to 68% of consumers in Hong Kong and 60% in both Spain and the U.S.

Combining global presence with local expertise, Asendia empowers online retailers to grow their cross-border operations by improving international shopping experiences. As well as its international parcel services and fulfilment solutions, it also offers sophisticated digital e-commerce platforms and solutions, including ESW, that deliver the seamless experiences online shoppers want when shopping DTC across borders, wherever they are located around the globe.

For further information on optimising cross-border strategies for success and how brands can build international consumer relationships that better meet the needs of today’s shoppers, download the full report: ‘How To Sell Direct In The Age Of The Conflicted Shopper’.

Asendia is committed to putting the customer at the centre of everything it does, which is why it stands for trust, friendliness and ease of use as the key pillar representing its core values.

Research methodology

Original research of over 8,000 global shoppers in the UK, U.S., Canada, Germany, France, Spain, Switzerland and Hong Kong. Each individual market polled had a sample size of over 1,000 shoppers. The research was conducted via online polling by Savanta on behalf of Asendia in February 2023.

Hashtag: #Asendia

The issuer is solely responsible for the content of this announcement.

About Asendia

is one of the world’s leaders in international e-commerce and mail, delivering packages, parcels and documents to more than 200 destinations across the globe. Combining the experience and expertise of our founding companies, La Poste and Swiss Post, Asendia brings together a wealth of international and local know-how. Asendia’s expertise is broad reaching encompassing different aspects of e-commerce, from webshop software and marketplace management to international logistics. Asendia is committed to sustainability, offsetting all carbon emissions including first-mile collection, last-mile delivery, returns, and building emissions, machinery, and business travel.

Asendia employs over 1,500 people in Europe, UK, Asia Pacific and the USA – a global network blended with a local presence.

Find out more at:

According to the latest research by Asendia, Authenticity is now a key new driver of revenue and loyalty for global shoppers

  • 67% of global shoppers spend more with brands they perceive to be authentic
  • 73% are more loyal to authentic retailers
  • Shoppers’ spend in Hong Kong, France and Spain most influenced by authenticity


SYDNEY, AUSTRALIA – Media OutReach – 30 March 2023 – Authenticity is now a key new driver for revenue and loyalty among global shoppers as the trend for more mindful consumption continues, the latest research from Asendia, the leader in international e-commerce and mail delivery solutions, reveals.

Original research of over 8,000 global shoppers in Asendia’s ‘How To Sell Direct In The Age Of The Conflicted Shopper’ Report showed more than two thirds (67%) of global shoppers would spend more money with retailers they perceived to be authentic, with 59% saying they would only shop exclusively with authentic retail brands.

The key values defining authenticity for global shoppers were: being straightforward on delivering promises (58%); transparency within supply chains (43%); standing up for sustainability (39%); clear brand values (39%); and transparency with supplier relationships (34%).

Authenticity – the new currency for conversion, spend and loyalty

Seventy three percent (73%) of global shoppers also said authenticity made them more loyal to brands, with a further 65% saying they would switch to a competitor if they felt a retailer wasn’t authentic. Shoppers in Hong Kong (73%), France and Spain (both 72%) proved the most likely to switch brand allegiances, while shoppers in Hong Kong (80%) and the United States (75%) were the consumers whose spend propensity was the most impacted by a brand’s authenticity.

In the context of economic global headwinds and the rising cost-of-living putting extra pressure on household budgets and discretionary spend, authenticity is also helping retailers fend off rising price-sensitivity among shoppers. While a third of global shoppers plan to cut back on the volume of things they buy in 2023, almost half (48%) said a brand’s authenticity would make them less sensitive to inflationary price increases. However, this dipped to 43% of shoppers in the UK, where inflation remains close to a 40-year high.

Renaud Marlière, Global Chief of Business Development of Asendia, commented: “Of course, we see that shoppers are acting with caution due to the rising cost-of-living, but invariably they are also consuming consciously and mindfully. Shoppers now want to engage and buy from brands who act authentically. Increasingly, shoppers are holding the retailers and brands they shop with to account – and it is clear that authenticity is now having a significant impact on share of wallet, revenue and loyalty.”

“Brands and retailers need to take control of their own destiny when it comes to shaping the authentic shopping journeys consumers are now demanding. Shoppers increasingly expect accountability and transparency from retailers, whether through greater transparency around supply chain emissions, delivery promises or offering low- or carbon-neutral shipping options,” Renaud Marlière continued.

In 2022 Asendia announced it had reached 100% carbon neutrality through its carbon offsetting projects. It now offers carbon neutrality across all shipments carried out for international retail customers via its e-PAQ solution, a specialist range of international packet and parcel services designed for online retailers.

Channel matters – the impact of DTC on authenticity perception

Overwhelmingly, global shoppers feel brands that operated Direct-To-Consumer (DTC) were more authentic than those retailers who just operated via marketplaces. Over half (56%) of global shoppers felt that retailers that operated their own DTC channels were more authentic, rising to 68% of consumers in Hong Kong and 60% in both Spain and the U.S.

Combining global presence with local expertise, Asendia empowers online retailers to grow their cross-border operations by improving international shopping experiences. As well as its international parcel services and fulfilment solutions, it also offers sophisticated digital e-commerce platforms and solutions, including ESW, that deliver the seamless experiences online shoppers want when shopping DTC across borders, wherever they are located around the globe.

For further information on optimising cross-border strategies for success and how brands can build international consumer relationships that better meet the needs of today’s shoppers, download the full report: ‘How To Sell Direct In The Age Of The Conflicted Shopper’.

Asendia is committed to putting the customer at the centre of everything it does, which is why it stands for trust, friendliness and ease of use as the key pillar representing its core values.

Research methodology

Original research of over 8,000 global shoppers in the UK, U.S., Canada, Germany, France, Spain, Switzerland and Hong Kong. Each individual market polled had a sample size of over 1,000 shoppers. The research was conducted via online polling by Savanta on behalf of Asendia in February 2023.

Hashtag: #Asendia

The issuer is solely responsible for the content of this announcement.

About Asendia

is one of the world’s leaders in international e-commerce and mail, delivering packages, parcels and documents to more than 200 destinations across the globe. Combining the experience and expertise of our founding companies, La Poste and Swiss Post, Asendia brings together a wealth of international and local know-how. Asendia’s expertise is broad reaching encompassing different aspects of e-commerce, from webshop software and marketplace management to international logistics. Asendia is committed to sustainability, offsetting all carbon emissions including first-mile collection, last-mile delivery, returns, and building emissions, machinery, and business travel.

Asendia employs over 1,500 people in Europe, UK, Asia Pacific and the USA – a global network blended with a local presence.

Find out more at:

Laos Government Seeks Solutions to Forest Fires, Air Pollution at Recent Cabinet Meeting

A Lao military helicopter attempts to fight a forest fire in Vientiane's Sangthong Province.
A Lao military helicopter attempts to fight a forest fire in Vientiane's Sangthong Province.

The Government of Laos has made addressing air pollution a key priority, with a recent cabinet meeting exploring solutions to the issue, which is impacting people’s health and the country’s socioeconomic development.

Times Neighborhood maintains steady development in core businesses of property management services and community value-added services

Adhering to “longtermism” and “4321” development strategy

HONG KONG SAR – Media OutReach – 29 March 2023 – Times Neighborhood Holdings Limited (“Times Neighborhood” or the “Company”, which together with its subsidiaries, is referred to as the “Group”, stock code: 9928) announces its annual results for the year ended 31 December 2022 (the “Year”).

During the Year, the resurgent Covid-19 pandemic seriously affected China’s economic development. Meanwhile, the country’s property sector was bottoming out but still mired in a difficult operating environment — both investment and sales were in the doldrums as liquidity crises broke out among property firms. All this posed severe challenges to the Group.

For 2022, the Group’s revenue was approximately RMB2.606 billion; gross profit was approximately RMB556 million; gross profit margin was 21.3%; the core net profit attributable to owners of the parent company amounted to approximately RMB143.3 million. The Board recommended a final dividend of 2.2 RMB cents per ordinary share for the year ended 31 December 2022.

Steady development in the two core businesses of property management services and community value-added services

Times Neighborhood persevered with its core strategy of “4321” for development despite the difficulties in the business environment. It continued to further develop the markets of the city clusters in the four core regions of mainland China with its focus on areas with fast economic growth. In 2022, the business scale of the Group’s property management services grew steadily, with higher concentration of property management projects in target areas. As at 31 December 2022, the total contracted gross floor area (the “GFA”) for property management service amounted to approximately 134.1 million sq.m., representing an increase of approximately 1.6% compared with the approximately 132.0 million sq.m. as at 31 December 2021. During the Year, Times Neighborhood continued to build up its capability of expanding business independently and the contracted area for property management that it secured from third parties was approximately 19.85 million sq.m. Meanwhile, the property management projects undertaken by the Group in first- and second-tier cities accounted for 75.0% of the total GFA under the Group’s management. As at 31 December 2022, the Group was undertaking a total of 956 property management projects under contracts in 88 cities (excluding 27 projects of urban public services), and the GFA of properties under the Group’s management totalled approximately 119 million sq.m. In addition, the Group had a total of 108 contracted property management projects which had not yet been handed over to the Group for management, with undelivered GFA of approximately 15.4 million sq.m. The GFA of properties under the Group’s management continued to grow on the back of its good reputation for its quality services in the market,

In terms of its business presence in the markets for property management of various types of properties, the Group integrated brand resources to enable its businesses of property management services for three main types of properties (residential properties, industrial parks and public buildings) to develop in synergy. In its business of residential property management services, the Group consistently increased the density of its property management projects in core city clusters. In terms of the property management for industrial parks, the Group continued to deepen its cooperation with major property owners and started serving six new major property owners under contracts in the Year. In terms of the property management services to public buildings, the Group actively broadened the scope of service.

Through the “technology + service” platform for the whole life cycle, Times Neighborhood’s community value-added services further tapped the market potential of the communities under its management. With its various matrices such as the Neighborhood Services (鄰里邦) APP and mini program, the Group carried out user management, improved user profiling, constantly upgraded its business development models and enriched the scope of its services. In the respect of its renovation business, the Group opened decoration brand image stores to connect offline and online scenarios of spending and facilitate the conversion of website traffic to customers. To actively cope with the downturn in the real estate market, it explored the possibilities of running its own business beyond the existing market. It has developed a number of high-performing shops for complete interior decoration and furnishing. The Group gained insights into the needs of property owners, gave full play to the advantages of property companies’ proximity to property owners, began a business of community-based group buying and provided various paid home-based services. It also designed and provided service packages targeted at various scenarios of daily life to provide a rich selection of quality goods and lifestyle services for property owners and customers. During the Year, the revenue from the community value-added services was RMB378.6 million, and the gross profit margin was 32.9%.

Adhering to “longtermism” and forging ahead with the “4321” development strategy

As to the outlook of the market, the optimization of the government’s anti-pandemic measures has created favourable conditions for a recovery in the economy and industries. The government’s positive attitude and policy changes towards the property sector have also boosted the market’s confidence in the development of the property management sector. It is against this backdrop that the property management sector, which is closely related to people’s livelihood, can expect more opportunities for development. Meanwhile, property companies should also consistently improve the standard of professionalism and service quality while exploring the possibilities of finer market segments for services.

2023 will the year marked by China’s economic recovery. The Group will seize opportunities by adhering to “longtermism” and pressing on with its strategy of “4321” for development to expand its business scale, further develop its value-added services and leverage technologies to enhance both the customer experience and the infrastructure for its internal operation. Under the “4321” development strategy, the Group will further develop the markets of the city clusters in the four key regions of the Greater Bay Area, Yangtze River Delta, Chengdu-Chongqing area and central China; build up its business presence in the markets for property management services to residential properties, industrial parks and public buildings; aim for growth according to its two “three-year plans” for the periods of 2019-2021 and 2022-2024; and build up a “technology + service” platform for the whole life cycle. The Group will work hard to reward property owners, shareholders, employees and business partners with the fruits of quality development.

Hashtag: #TimesNeighborhood

The issuer is solely responsible for the content of this announcement.

Company Information

Times Neighborhood Holdings Limited (Stock Code:9928.HK) is China’s leading and fast-growing comprehensive property management service provider, offering a diversified business portfolio to property developers, property owners and residents, strives to “let more people enjoy better life”. Its main business includes property management services, value-added services to non-property owners, community value-added services and other professional services. In 2022, the Group was recognized by China Index Academy as the 11th in the Top 100 Property Management Companies in terms of Overall Strength in the PRC.

Tresorfx Launches Revolutionary Automated Copy Trading Service for Investors

LONDON, UNITED KINGDOM – Newsfile Corp. – 29 March 2023 – Tresorfx, a leading global investment firm, is excited to announce the launch of its new and revolutionary automated copy trading service for investors. This new service aims to help retail investors automatically copy the Tresorfx master account with their favorite brokerages and achieve similar results as the Tresorfx Exclusive Premium Account.

Tresorfx.jpg

Tresorfx Copy Trading

To view an enhanced version of this graphic, please visit:
https://images.newsfilecorp.com/files/9186/160382_tresorfx-copy-trading.jpg

Copy trading is a type of social trading that allows investors to automatically copy the trades of professional traders. Tresorfx’s new automated copy trading service takes this concept to the next level, offering a comprehensive platform that’s easy to use, reliable, and designed to help investors achieve their financial goals.

“Our new automated copy trading service is a game-changer for retail investors,” said a spokesperson for Tresorfx. “We’ve been providing excellent results to investors for over 10 years, and we’re excited to bring our expertise to a wider audience. With our new copy trading service, investors can benefit from our experience and success with just a few clicks.”

Tresorfx’s new copy trading service offers a range of benefits to investors, including:

Simplified investing: With automated copy trading, investors can easily copy the trades of professional traders without having to do any research or analysis themselves.

Diversification: Tresorfx’s copy trading platform offers a wide range of trading instruments, including stocks, forex, commodities, and more, allowing investors to diversify their portfolio and minimize risk.

Control and customization: Investors can choose the level of risk they’re comfortable with and adjust their copy trading settings to suit their needs.

Transparency: Tresorfx’s automated copy trading platform is transparent, allowing investors to see the performance of the traders they’re copying in real-time.

Tresorfx’s automated copy trading service is backed by a team of experienced traders and customer support agents who are available 24/7 to answer any questions and help investors make the most of their investment. With over 10 years of experience providing excellent results to investors, Tresorfx is a trusted name in the investment industry.

Overall, Tresorfx’s new automated copy trading service is set to revolutionize the way retail investors invest in the markets. With simplified investing, diversification, control and customization, and transparency, investors can benefit from Tresorfx’s expertise and success with just a few clicks.

Register now at: https://tresorfx.com

Hashtag: #Tresorfx

The issuer is solely responsible for the content of this announcement.

Jennifer Yu Cheng Girls Impact Foundation Partners with Industry Leaders to Offer Teen Girls Head Start on “CareerXploration”

“JYCIF CareerXplorer” is set to engage, inspire, and activate teen girls through immersive, real-world work experiences

HONG KONG SAR – Media OutReach – 29 March 2023 – Jobs in the digital age, and the skills and competencies required to fill them, are transforming at an unprecedented rate. Students who leave school with industry-valued experiences are more likely to pursue higher education and successfully navigate their career journeys, finds a recent study by researchers at Victoria University.

Caption
JYCGIF “10,000 Girls4Girls Coding+” programme aims to empower 10,000 teen girls by 2025 by equipping them with digital skills “plus” leadership experiences, university and pre-career preparation, and networking opportunities to lead in a world of innovation.

Knowing that teen girls require exposure to career possibilities early on, and to empower them to tap into their talents and pursue their unique interests, Jennifer Yu Cheng Girls Impact Foundation (“JYCGIF”) recently launched the “JYCGIF CareerXplorer Programme (“JYCGIF CareerXplorer”) as part of its flagship 10,000 Girls4Girls Coding+ initiative.

Through projects and activities designed in collaboration with leading corporate partners in the region, including Hang Seng Bank, HKSTP, Intuitive Fosun, Smart Farming, and more, JYCGIF CareerXplorer will offer more than 500 teen girls immediate relevance to the real world – helping them map out educational and extracurricular goals leading to their future careers. The JYCGIF CareerXplorer’s real world immersive work experiences, aimed at activating, engaging, and inspiring them, will offer teen girls a head start on achieving their career goals.

Inspiring teen girls to map out their goals to become future ready leaders

JYCGIF CareerXplorer will provide hands-on opportunities for real world learning through interactive exposure to workplaces in high tech, ESG, tourism, retail, finance, entertainment, medicine, and other industries. In its first two events, on 25 March and 1 April 2023, JYCGIF CareerXplorer invited teen girls into the world of MedTech and Smart Agriculture through workshops led by Intuitive Fosun, on the evolution of surgery, and Smart Farming, on smart technology’s role in helping to solve food shortages around the world. Moving forward, we will collaborate with supporting organisations on a series of JYC CareerXplorer workshops aimed at giving students an inside track to the real world of work.

“Our future world will be fueled by today’s talents,” said Jennifer Yu Cheng, Founder of JYCGIF. “We are working to provide the teen girls in our programmes every opportunity to discover their intrinsic talents as well as the resources they need to cultivate them and pursue them in school, university, careers, and beyond.”

Through JYCGIF CareerXplorer, teen girls will engage with professionals from diverse sectors and industries and try their hand at different positions. They will leave with work experience, a taste of entrepreneurship, and industry credentials – but mostly, they will feel inspired and motivated to dream BIG and pursue their greatest ambitions.

JYCGIF’s “10,000 Girls4Girls Coding+” programme aims to empower 10,000 teen girls by 2025 by equipping them with digital skills “plus” leadership experiences, university and pre-career preparation, and networking opportunities to lead in a world of innovation.

Looking forward, JYCGIF will continue to work closely with international and local stakeholders to empower teen girls with the education access, tech skills and mindset, and inspiration and confidence to lead in a future world and workplace.

Schools, youth groups, and other organizations interested in learning more about JYCGIF are invited to visit: https://www.jycgirlsimpact.org/ or follow JYCGIF IG or Facebook for more updates about events and activities.

Instagram:https://www.instagram.com/jyc.girlsimpact/

Facebook:https://www.facebook.com/jyc.girlsimpact/

Hashtag: #JenniferYuChengGirlsImpactFoundation

The issuer is solely responsible for the content of this announcement.

About Jennifer Yu Cheng Girls Impact Foundation

Jennifer Yu Cheng Girls Impact Foundation (“JYCGIF”) is non-profit charitable organisation focused on educating, inspiring, and empowering teenage girls to become “future ready leaders” – proactive, digitally savvy decision makers who leave a major local and global footprint. JYCGIF is on a unique mission to uplift the status of women in society and in the workplace by building the strongest pipeline of teenage girls who are both inspired and equipped with the future ready resources, skills and mindset to become tomorrow’s leaders. For over a year now, JYCGIF has been providing teen girls with a variety of STEM learning and leadership development opportunities that rest on three pillars: “Future-Ready Leadership Development”, “STEM Exposure and Skills” and “Education Access.” JYCGIF’s signature programmes include “10,000 Girls4Girls Coding+” and the first “FutureGen Girls Leadership Summit”.

Lao Nationals Apprehended in Cambodia for Smuggling Drugs

Police detained two Lao nationals for amphetamine smuggling in Cambodia. ( Photo: Khmer Times).

Police in Cambodia have arrested two Lao nationals for smuggling methamphetamine pills across the Laos-Cambodia border to Stung Treng province.

imBee Reinvents Data-driven Productivity With AiskBee, Hong Kong’s First ChatGPT-Powered Enterprise Knowledge Base Solution

Enhances customer experience with faster and more accurate replies while empowering all staff across different industries to carry out advanced analytics

HONG KONG SAR – Media OutReach – 29 March 2023 – As a prominent chat management company, imBee has been instrumental in transforming communication and engagement strategies for diverse businesses. With the launch of AiskBee, enterprises can now streamline their customer engagement processes across multiple channels, tap into new revenue opportunities by cross-selling and upselling, respond to customers in their preferred language, and equip their staff with improved analytical skills for increased productivity.

AiskBee allows businesses to efficiently and accurately manage high-volume and multiple-product inquiries across multiple channels through the reply suggestions feature.
AiskBee allows businesses to efficiently and accurately manage high-volume and multiple-product inquiries across multiple channels through the reply suggestions feature.

“We are excited to introduce AiskBee as the first ChatGPT-powered Enterprise Knowledge Base in Hong Kong,” said Ken Chu, CEO of imBee. “AiskBee enables enterprises to streamline their customer service and sales operations, enhance their customer experience, and stay one step ahead of the competition.”

Through Content Sharing function, AiskBee can read, comprehend, and learn from various content types, including websites, PDFs, Word documents, and even zipped files, such as product leaflets, user manuals, and FAQs to deliver more precise responses based on a company's existing brand values and guidelines
Through Content Sharing function, AiskBee can read, comprehend, and learn from various content types, including websites, PDFs, Word documents, and even zipped files, such as product leaflets, user manuals, and FAQs to deliver more precise responses based on a company’s existing brand values and guidelines

imBee has developed AiskBee with the aim of building and expanding an enterprise’s Knowledge Base based on contextual information provided. This innovative solution offers a range of advantages for various industries, such as:

  • Improve responsiveness, optimise workload management: By integrating with ChatGPT, AiskBee allows businesses to efficiently and accurately manage high-volume and multiple-product inquiries across multiple channels. Users and existing chatbots can use the reply suggestions to provide instant and accurate responses 24/7. For example, an e-tailer can reduce customer service workload and improve response time by using AiskBee to automatically address customer enquiries about the latest product information and availability.
  • Maximise cross-selling/upselling opportunities: By integrating ChatGPT’s advanced analytical capability, AiskBee can provide product and service suggestions for customer service representatives based on their customer conversations. This improves the success rate of cross-selling and upselling, enhancing profitability while staying compliant with changing business regulations. For instance, a securities firm can leverage AiskBee to process inquiries and offer the latest financial products and services information proactively based on a customer’s account profile. This functionality can significantly improve sales efficiency without increasing risks.
  • Answer enquiries in customer-preferred language: AiskBee enhances ChatGPT’s language capabilities by allowing in both understanding and replying in Cantonese, Traditional or Simplified Chinese. As a result, customer service teams can easily communicate with customers in their preferred languages, leading to increased engagement and decreased miscommunication.
  • Your personal enterprise AI assistant: Through Content Sharing function, AiskBee can read, comprehend, and learn from various content types, including websites, PDFs, Word documents, and even zipped files, such as product leaflets, user manuals, and FAQs. AiskBee is capable of delivering more precise responses based on a company’s existing brand values and guidelines. As a result, AiskBee can serve as a knowledgeable personal assistant for all enterprise users, supporting them as they engage with customers.

AiskBee represents a new standard in customer engagement and service, serving as the first-ever ChatGPT-powered Enterprise Knowledge Base solution for businesses in Hong Kong. By leveraging ChatGPT’s context and intent understanding capabilities, the solution surpasses conventional chatbots, offering diverse ways to enhance customer engagement across various industries, including financial services, retail, telecommunications, healthcare, hospitality, and education. imBee utilizes enterprise data for model training, thereby continuously improving the quality of suggestions. Additionally, the company prioritizes data confidentiality and security, safeguarding sensitive information from unauthorized access.

“AiskBee brings the power of Generative AI to enterprises while addressing the mandated data privacy, security and language regulations. Being trainable, it can help enterprises to customise dynamic engagements in the customer’s preferred language. This can further strengthen customer stickiness, improve brand loyalty and, more importantly, build trust,” Ken adds.

Hashtag: #imBee

The issuer is solely responsible for the content of this announcement.

About imBee | Collaborate – Conversate – Accelerate

imBee makes working together easy. We are the leading chat management platform, providing world-class conversational engagement to help drive your business. Our team collaboration inbox creates a one-chat experience where a representative from your company can seamlessly share information between internal teams and a current customer or prospect. With imBee, the customer gets high-quality information and a faster response. If fast, easy, high-quality engagement is important to your company, choose imBee.

‍To find more details about imBee, please visit .