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DHL study reveals youth in Indonesia are growing anxious about finding employment

  • More than 90% of youth surveyed believed that they have the requisite skills needed to enter the working world but almost 90% of them are “anxious” about their ability to secure a job upon completing their education
  • Similar to their peers in the region, most felt that Covid-19 is affecting the job-seeking process but remain optimistic

JAKARTA, INDONESIA – Media OutReach – 15 July 2021 – To mark the United Nations’ World Youth Skills Day this year, Deutsche Post DHL Group (DPDHL Group), the world’s leading logistics provider has published key findings from an inaugural study on youth employability in Asia. The three-week online study saw close to 950 responses from young people above 15 years of age in the region, including nearly 200 from Indonesia. Young people from across six other countries – Cambodia, India, Malaysia, Sri Lanka, Thailand and Vietnam made up the rest of the respondents. This Indonesia study was done as part of DPDHL Group’s GoTeach program with the support of its partner SOS Children’s Villages.

Christoph Selig, Vice President, sustainability communications and programs, DPDHL Group said, “Job uncertainties and insecurities abound as most economies in the region continue to battle different waves of Covid-19. Whilst this inevitably impacts the hiring roadmap for businesses across multiple industries, it is heartening to see our youth recognizing the challenges ahead, but yet remain optimistic about their own aptitude and abilities to secure a job upon completing their education.”

The study found that almost 90% of Indonesian youth who responded are either “anxious” or “very anxious” about their ability to find a job, with nearly 92% acknowledging that the Covid-19 pandemic is affecting the process of job hunting. Despite this, there is a sense of confidence as well as optimism among these youth: 9 out of 10 believe they are ready to enter the job market, with more than 80% indicating that they expect to land a job in less than six months upon completing their education.

When evaluating an offer, more than 21% of Indonesian youth chose “job security” as the most important factor, followed closely by “the opportunity to learn and be challenged”. While their counterparts in the region agree these are both important, about 20% felt that the opportunity to learn and be challenged is more crucial than job security. Unsurprisingly, circa 28% of the young surveyed in Indonesia, concur with those across the region that traditional methods such as internships are most useful in helping them land a job although social media channels and recommendations from mentors and teachers are equally considered to be key enablers. Online job portals whilst prevalent are viewed as the least useful channel simply due to the lack of the personal connection afforded by working as an intern or a validation by a contact.

Industry preferences

In Indonesia, over 30% of surveyed youth felt that working as a healthcare professional such as a nurse or doctor is the most recession-proof occupation undoubtedly swayed by the critical roles that these front-liners have played since the global Covid-19 outbreak, whereas a job in the government or education sectors are in second and third place respectively. Interestingly, when asked what their preference as a first job will be, almost 65% of young people in Indonesia picked entrepreneurship – reflecting the same preferences as their peers in the region where over 20% of them selected this option. Overall, jobs related to entrepreneurship, education, and hospitality/ tourism sectors ranked among the top three preferred by young people in the region.

“Young people just entering the workforce have witnessed an unprecedented crisis that would have influenced their view of the working world,” commented Susanne Novotny, Corporate Partnership Manager at SOS Children’s Villages. “It’s therefore not surprising that most felt that the healthcare industry is somewhat recession-proof but equally, most young people might have preferred to start their own business to have better control over their own lives, careers and destiny. All in all, it’s encouraging to see the enterprising spirit of young people, strongly supported by GoTeach entrepreneurship training on how to start and run their own business.”

Essential skills for the working world

Beyond technical and vocational skills, respondents in Indonesia viewed interpersonal and language skills as equally important with a third of respondents choosing each of them respectively. Their peers in the region also cited these as the most important skills that will support them in their job-seeking journey.

Designated by the General Assembly in 2014, the World Youth Skills Day is an opportunity for young people, technical and vocational education and training (TVET) institutions, and public and private sector stakeholders to acknowledge and celebrate the importance of equipping young people with skills for employment, decent work and entrepreneurship. This year’s theme is “Skills for a resilient youth”.

An Environment, Social and Governance (ESG) initiative dating back to 2009, GoTeach seeks to improve the employability of young people, especially those from disadvantaged socio-economic backgrounds caused by social unrest, poverty and/or loss of family.

To date, volunteers from across DPDHL Group in over 60 countries have contributed their time and effort into working with young people under this program. In Asia Pacific, more than 600 DHL volunteers ran several initiatives in 2020, including mentoring, job skills training, resume writing, internships and youth camps, to benefit young people across the region.

Note to editors:

Please refer to the attached infographic for the complete findings of the study conducted among 950 young people across Asia. For more stories about DHL’s sustainability approach and programs, including GoTeach, please visit Logistics of Things.

DHL – The logistics company for the world

DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 400,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, engineering, manufacturing & energy, auto-mobility and retail, DHL is decisively positioned as “The logistics company for the world”.

DHL is part of Deutsche Post DHL Group. The Group generated revenues of more than 66 billion euros in 2020. With sustainable business practices and a commitment to society and the environment, the Group makes a positive contribution to the world. Deutsche Post DHL Group aims to achieve zero-emissions logistics by 2050.

#DHL

DHL study reveals youth in Vietnam are growing anxious about finding employment

  • More than 80% of youth surveyed believed that they have the requisite skills needed to enter the working world but almost 90% of them are “anxious” about their ability to secure a job upon completing their education
  • Similar to their peers in the region, most felt that Covid-19 is affecting the job-seeking process but remain optimistic

HO CHI MINH CITY, VIETNAM – Media OutReach – 15 July 2021 – To mark the United Nations’ World Youth Skills Day this year, Deutsche Post DHL Group (DPDHL Group), the world’s leading logistics provider has published key findings from an inaugural study on youth employability in Asia. The three-week online study saw close to 950 responses from young people above 15 years of age in the region, including nearly 480 from Vietnam. Young people from across six other countries – Cambodia, India, Indonesia, Malaysia, Sri Lanka and Thailand made up the rest of the respondents. This Vietnam study was done as part of DPDHL Group’s GoTeach program with the support of its partner SOS Children’s Villages.

Christoph Selig, Vice President, sustainability communications and programs, DPDHL Group said, “Job uncertainties and insecurities abound as most economies in the region continue to battle different waves of Covid-19 even as the pandemic starts to recede with the availability of vaccines. Whilst this inevitably impacts the hiring roadmap for businesses across multiple industries, it is heartening to see our youth recognizing the challenges ahead, but yet remain optimistic about their own aptitude and abilities to secure a job upon completing their education.”

The study found that almost 90% of Vietnamese youth who responded are either “anxious” or “very anxious” about their ability to find a job, with nearly 98% acknowledging that the Covid-19 pandemic is affecting the process of job hunting. Despite this, there is a sense of confidence as well as optimism among these youth in Asia: 88% of them believe they are ready to enter the job market, with 70% indicating that they expect to land a job in less than six months upon completing their education.

When evaluating an offer, the “opportunity to learn and be challenged” at a job came up top in factors to consider followed closely by “job security”, where nearly 20% of respondents in the region indicated as crucial. In Vietnam, most respondents agree with their counterparts in the region on wanting to learn and be challenged but they cited “salary” as the second most-considered factor. Unsurprisingly, circa 38% of the young surveyed (in Vietnam and across the region) regarded traditional methods such as internships to be useful in helping them land a job although recommendations from mentors and teachers are equally considered to be key enablers. Online job portals whilst prevalent are viewed as the least useful channel simply due to the lack of the personal connection afforded by working as an intern or a validation by a contact.

Industry preferences

In Vietnam, over 250 youth felt that working as a healthcare professional such as a nurse or doctor is the most recession-proof occupation undoubtedly swayed by the critical roles that these front-liners have played since the global Covid-19 outbreak, whereas a job in the education or government sectors are in second and third place respectively. Interestingly, when asked what their preference as a first job will be, more than 50% of young people in Vietnam picked entrepreneurship – reflecting the same preferences as their peers in the region where over 20% of them selected this option. Overall, jobs related to entrepreneurship, education, and hospitality/ tourism sectors ranked among the top three preferred by young people in the region.

“Young people just entering the workforce have witnessed an unprecedented crisis that would have influenced their view of the working world,” commented Susanne Novotny, Corporate Partnership Manager at SOS Children’s Villages. “It’s therefore not surprising that most felt that the healthcare industry is somewhat recession-proof but equally, most young people might have preferred to start their own business to have better control over their own lives, careers and destiny. All in all, it’s encouraging to see the enterprising spirit of young people, strongly supported by GoTeach entrepreneurship training on how to start and run their own business.”

Essential skills for the working world

Beyond technical and vocational skills, almost 60% of respondents in Vietnam viewed interpersonal communications skills as key whilst 27% thought language skills to be pertinent in their ability to secure a job. Their peers in the region also cited these as the most important skills that will support them in their job-seeking journey.

Designated by the General Assembly in 2014, the World Youth Skills Day is an opportunity for young people, technical and vocational education and training (TVET) institutions, and public and private sector stakeholders to acknowledge and celebrate the importance of equipping young people with skills for employment, decent work and entrepreneurship. This year’s theme is “Skills for a resilient youth”.

An Environment, Social and Governance (ESG) initiative dating back to 2009, GoTeach seeks to improve the employability of young people, especially those from disadvantaged socio-economic backgrounds caused by social unrest, poverty and/or loss of family. In Vietnam, DPDHL Group recently marked its tenth-year anniversary for GoTeach in the country, and have pledged to continue partnering with SOS Children’s Villages, the largest non-governmental organization focused on supporting children without parental care and families at risk.

To date, volunteers from across DPDHL Group in over 60 countries have contributed their time and effort into working with young people under this program. In Asia Pacific, more than 600 DHL volunteers ran several initiatives in 2020, including mentoring, job skills training, resume writing, internships and youth camps, to benefit young people across the region.

Note to editors:

Please refer to the attached infographic for the complete findings of the study conducted among 950 young people across Asia. For more stories about DHL’s sustainability approach and programs, including GoTeach, please visit Logistics of Things.

DHL – The logistics company for the world

DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 400,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, engineering, manufacturing & energy, auto-mobility and retail, DHL is decisively positioned as “The logistics company for the world”.

DHL is part of Deutsche Post DHL Group. The Group generated revenues of more than 66 billion euros in 2020. With sustainable business practices and a commitment to society and the environment, the Group makes a positive contribution to the world. Deutsche Post DHL Group aims to achieve zero-emissions logistics by 2050.

#DHL

Park Hae-jin arrives in Madame Tussauds Singapore

Get immersed in the Korean Culture and wear a Hanbok in Madame Tussauds Singapore

SINGAPORE – Media OutReach – 15 July 2021 – DAEBAK! K-drama actor Park Hae-jin will arrive at Madame Tussauds Singapore this week. He will be standing alongside Song Seung-heon and Bae Suzy in the new K-Wave zone where fans can meet the heartthrob actor for a limited period only! To celebrate his arrival, guests can now get immersed in the Korean culture and wear a hanbok proudly sponsored by CCM Rental in the K-Wave zone over three weekends – 24, 25, 31 July, 1, 7, 8 and 9 August! It will be fun, comfortable, fancy, and great for photoshoot with your favourite Korean celebrities.

The Hanbok Experience Bundle is priced at $40/pax. The bundle will be launched exclusively with Klook which will be on sale between 16 to 22 July and can be purchased using the SingapoRediscovers Vouchers. The bundle will also be available on Madame Tussauds Singapore’s website for visits from 23 July onwards.

The bundle will include ticket to 5 different experiences (Madame Tussauds, Images of Singapore, Ultimate Film Star Experience, Spirit of Singapore Boat Ride, and Marvel Universe 4D), Hanbok Rental, an exclusive cherry blossom designed reusable mask and a Digital Photo.

Park Hae-jin made his television debut in the 2006 weekend drama ‘Famous Chil Princesses’ and rose to be a prominent actor known for his roles in dramas such as ‘My Love from the Star’, ‘Doctor Strange’, and ‘Bad Guys’. He also took home the Daesang at the 2020 MBC Drama Awards for his starring role in ‘Kkondae Intern’.

“We are happy to have Park Hae-jin joining the rest of the stars at the new K-Wave zone. We believe that his figure will definitely be a great addition and we will continue to bring in more stars throughout the year,” says Alex Ward, General Manager of Madame Tussauds Singapore.

Madame Tussauds Singapore is SG clean certified, and hanboks would be sanitized with TrueSteam™ technology on LG Styler after each use. Come and enjoy the brand-new K-wave zone with the SingapoRediscovers Vouchers. Enjoy free island admission till end of September!


For high res images: https://bit.ly/MTSGkwavemeediakit

Madame Tussauds Singapore
Twitter: @MTsSingapore

Instagram: @MTsSingapore

Facebook: @MadameTussaudsSingapore
Hashtag: #MadameTussaudsSG

Madame Tussauds

The ultimate celebrity experience and the world’s best known and most popular wax attraction. There are currently 23 Madame Tussauds attractions around the world. Each of the attractions is unique and tailored to the host city and visitor demographic to feature both local as well as international figures.


The result of 200 years of expertise and painstaking research every figure takes Madame Tussauds’ gifted sculptors a minimum of three months to make, and costs more than $300K (Singapore dollars). Most contemporary figures are also produced following sittings with the celebrities themselves.

Microban International: Leaders in Built-in Antimicrobial Technology Become a United Powerhouse

NORTH CAROLINA, USA – News Direct – 15 July 2021 – Microban® International is proud to announce that it is bringing together its Microban® and Ultra-Fresh® brands and technologies under a single umbrella. Following the initial acquisition of Thomson Research Associates in 2016, Microban International will now completely harmonize the two organizations, as these titans unite to operate as a single company under the Microban International name. By consolidating their services and combining over 100 years of collective industry experience, Microban International can better serve its partners all around the world and continue to revolutionize the industry.

The Microban brand is widely recognized as the world leader in bespoke antimicrobial and odorcontrol solutions, delivering Protection That Lives On™ and redefining surface cleanliness. In parallel, the organization’s newly emergent ingredient brand – Ultra-Fresh – delivers improved freshness for a broad spectrum of surfaces. This exciting move will allow the company to harness the trusted Microban brand alongside its Ultra-Fresh offering to create the broadest and most powerful antimicrobial product portfolio in the industry.

Microban will continue to develop innovative solutions for both product lines, and further extend its turnkey services and partner support – including technical, regulatory, and legal guidance – to remain a well-rounded and trusted advisor for all. With an ever-growing partner base in 172 countries, advanced facilities around the world, and the addition of Microban laboratories and offices in Canada, Shanghai and Taiwan, partners can look forward to even better coverage, support, and market penetration.

Michael Ruby, Vice President of Global Business at Microban International, commented: “Microban is proud to take this step, not only for the company but for its partners. Pushing the boundaries of innovation and building long-standing, meaningful business relationships has always been at the heart of our organization, and this exciting step will allow us to foster, nurture and develop new and existing connections. This is an opportunity for us to move forward; to continue to invest in ground-breaking technologies that benefit end-users, creating the broadest product portfolio in the industry while extending the reach of our valuable turnkey services for all of our partners.”

Joe Lyons, President of Microban International, commented: “This is an important moment for the industry, as we consolidate the power of the trusted Microban and Ultra-Fresh brands under one company – Microban International. At Microban International, our brands are truly our strength, and with this move, we will continue to build our brand presence in the consumer, building, textiles, commercial and healthcare sectors, and leverage our capabilities to become a trusted household name and continue as the reigning global market leader.”

Click here to learn more about Microban International.

About Microban International

Part of Barr Brands International (BBI), Microban International is home to the most trusted and well-known global brands in the antimicrobial, odor control, and sanitization / disinfection markets – Microban® and Ultra-Fresh®. Our organization has experienced over 100 collective years of growth and has revolutionized the industry. As the global leader, our proactive systems keep products cleaner, and control odors better by preventing problems before they start. Microban International drives innovation by combining science and creative solutions that enhance high-quality consumer, textile, industrial and medical products around the world. Today, the Microban and Ultra-Fresh brands and our technologies are featured on thousands of products worldwide. The company is headquartered in North Carolina with operations in North America, Europe, and Asia Pacific. For more information, please visit www.microban.com.

Company Website

http://www.microban.com

#MicrobanInternational

RangeMe expands into APAC as it broadens product choice 10x for retailers

  • APAC expansion: Leading global product discovery platform, RangeMe, has opened retailers in APAC to their global community of suppliers, increasing their choice of brands from 20,000 to 200,000.
  • Retailers: A range of retailers, including Blooms The Chemist, Good Price Pharmacy Warehouse, Pet Circle and Pet Culture have started connecting to global suppliers.
  • Suppliers: RangeMe’s global supplier base of 200,000 companies will now be visible to retailers in the APAC region.
  • Trend: Online retail sales have doubled in just 5 years across APAC, retailers are keen to optimise this opportunity. Meanwhile, APAC global consumption forms 50% of total global numbers. Demand is growing for a wider range of products.

SYDNEY, AUSTRALIA and SAN FRANCISCO, USA – News Direct – 15 July 2021 – The world’s largest product discovery and sourcing platform, RangeMe has fully launched its global service to retailers in Australia, New Zealand, and the wider APAC region. Prior to today, retailers using RangeMe in this region were able to access 20,000 local suppliers but will now join their counterparts around the world to access over 200,000 suppliers. Buyers have already started using RangeMe at retailers including health and beauty retailer, Blooms The Chemist, Good Price Pharmacy Warehouse, and pet retailers, Pet Circle and Pet Culture, among others.

Nicky Jackson, CEO of RangeMe

This expansion into APAC comes hot on the heels of RangeMe’s launch in the U.K. earlier this month as it scales operations worldwide. RangeMe first launched in 2013 and is used today by over 12,000 retailers in the U.S., including Walmart, Sephora, Walgreens, and Albertsons. It has quickly established itself as the industry leader for retail product discovery and sourcing by becoming the world’s largest source of brands and products purchased by retail buyers.

Michael Foran, Head of Merchandise Operations at Blooms The Chemist, commented: “We have stores across Australia and with that a diverse range of customers. We challenge ourselves every day to ensure we have the most relevant products in-store to meet their needs. RangeMe will provide us the means to reach global suppliers and help us source products that resonate with our customers. Not only this but we will aim to be faster to market with the latest items through RangeMe for our customers”.

RangeMe helps retailers and their buying teams scale product sourcing efforts with streamlined submissions, simplified discovery tools, and the industry standard digital sell sheet. Buyers can filter searches to find brands and products meeting exact sourcing needs, seamless connectivity and collaboration with suppliers, and offering curated collections to help identify and understand category trends and emerging brands.

“We built RangeMe to connect buyers and suppliers anywhere in the world. Our expansion in the APAC region is a natural extension of this vision. Through this expansion, we will enable buyers a wider view of the market and support them to serve the needs of their consumers. We’re delighted that several retailers have joined RangeMe’s family of buyers looking to expand choice on their aisles. This will be a transformative experience for their buyers,” said Nicky Jackson, CEO of RangeMe.

RangeMe also invites suppliers in the region to join the platform for a front-row audience of the biggest high street retailers globally. It is a single place to represent their brand and products to a network of thousands of retail buyers. RangeMe helps suppliers grow their retail relationships with a platform that gives them the tools and insights to manage their products, market their brand, and build awareness.

RangeMe is the global online platform where retailers and suppliers can discover, connect, and grow their business. Suppliers can showcase their range, bring new products to market, increase brand visibility, and grow sales, while buyers use RangeMe to discover new products, search trends, and communicate directly with brands.

“Our mission has always been to empower retailers and suppliers to be productive and successful. The world has become a smaller place, but it remains distant for forging strong cross-border buyer and seller relationships. RangeMe will bridge this gap for buyers and sellers around the world and ensure extraordinary products hit store shelves faster than ever before,” added Nicky Jackson.

About RangeMe

RangeMe, an ECRM company, is the leading online platform that streamlines new product discovery between suppliers and retailers. The platform empowers retail buyers to efficiently discover innovative and emerging products, while streamlining the inbound product submission process. For product suppliers, RangeMe enables them to grow their retail relationships with a platform that gives them the tools to manage their products, market their brand, and build awareness. Now integrated into the ECRM product offering, RangeMe adds increased breadth and depth to the industry’s most complete sourcing solution for top retailers and product suppliers.

#RangeMe

Authorities Search For Man Who Had Contact With Infected Vietnamese Truck Driver

Authorities in Savannakhet Province are actively searching for a man who was in close contact with a Vietnamese truck driver confirmed to have been infected with Covid-19.

Authorities in Savannakhet Province are actively searching for a man who was in close contact with a Vietnamese truck driver confirmed to have been infected with Covid-19.

PTC Collaborates with NVIDIA and NetApp to Launch AI Integration Hub

SINGAPORE – Media OutReach – 14 July 2021 – PTC System (S) Pte Ltd, a subsidiary of IIJ Inc. (PTC), today announced the launch of an AI Integration Hub to enable enterprises to better harness the power of artificial intelligence (AI) and data science to solve complex problems. The PTC AI Integration Hub is built on NetApp® ONTAP® AI, a converged infrastructure stack that combines NVIDIA DGX™ systems for compute and NetApp All Flash FAS (AFF) for cloud-connected storage.

Created to accelerate the deployment of AI application use cases, the AI Integration Hub brings High-Performance Computing (HPC) to the enterprise through a validated architectural design for compute, storage and networking. Organizations that aim to use NVIDIA® CUDA® to stress test and optimize their AI models can now also access the services offered by the AI Integration Hub for free.

In addition, the AI Integration Hub’s easy-to-deploy and holistic edge-as-a-service solution offers testing on stackable smart edge devices that dramatically transforms the deployment of AI and Internet of Things (IoT) applications.

SS Lim, Chief Executive Officer, PTC said, “As an innovative solutions provider, we leveraged NetApp ONTAP AI to create the AI Integration Hub for ISVs, customers, organizations, and others. Our goal is to accelerate their applications’ ability to run on a fully-loaded NVIDIA DGX A100 with eight NVIDIA A100 GPUs. By offering to conduct testing for free, we then aim to encourage AI adoption and we believe that this is an investment in our collective future. While there are many organizations that provide compute power for AI testing, the AI Integration Hub is the first to offer AI testing with the latest NVIDIA DGX A100.”

“AI workloads require high performance infrastructure to enable enterprises to run AI training, inference, and data science workloads,” said Ken Chua, Managing Director, PTC. “The AI Integration Hub helps accelerate our customers’ success by creating a simplified path to AI adoption. This reinforces PTC’s commitment toward offering our customers the best-in-class infrastructure, end-to-end security, and data center solutions.”

Recent benchmark testing for organizations, such as PI. Exchange and Speakr, have resulted in incredibly fast and remarkable outcomes. As PTC rolls out the AI Integration Hub in Singapore and across the Asia-Pacific region, it will double down on helping organizations boost their AI initiatives.

PTC is a member of SMART Urban Co-Innovation Lab (SMARTLAB), Southeast Asia’s first industry-led lab for smart cities solutions development, initiated by CapitaLand and supported by the Infocomm Media Development Authority (IMDA) and Enterprise Singapore. SMARTLAB will focus on six key industry verticals of advanced manufacturing, digital wellness, intelligent estates, smart mobile, sustainability, and urban agriculture. The AI Integration Hub can play a pivotal role in supporting SMARTLAB projects.

“We are proud to collaborate with PTC to bring the AI Integration Hub to life,” said Mark Leong, Country Manager, Singapore, NetApp. “NetApp ONTAP AI helps streamline data flow and speed up analytics, training, and inference through a data fabric that cuts across edge, on-premises and cloud environments. By delivering unified AI workloads and simplified deployment, we believe that this new solution will enhance businesses’ ability to acquire the insights they need to expand their customer touchpoints, reinvent customer experiences, and achieve their strategic transformation goals.”

“NVIDIA’s accelerated computing technology can help to significantly shorten the time it takes to develop and perfect AI models,” said Dennis Ang, Director, Enterprise Business ASEAN and ANZ Region at NVIDIA. “By enabling access to a world-class accelerated computing infrastructure, the AI Integration Hub is offering companies an opportunity that should not be missed.”

Organizations that would like to test their AI applications and understand the best approach to setting up a secure HPC and AI infrastructure across both on-premises and in the cloud can reach out to PTC at 65-62820255 for more information.

About PTC

PTC System (S) Pte Ltd is a subsidiary of IIJ Inc. that specializes in providing enterprise data management solutions and services to manage the technology challenges of enterprise customers. Our strengths are built upon our passion, total commitment, and vision on data management services to help our customers to achieve the best business results like better performance, investment protection and maximum value. More information at www.ptcsys.com.

#PTCSystem

MSIG Hong Kong 2020 Claims Report shows increased use of EASY Claims platform amid COVID-19

Service innovations boost customer satisfaction

HONG KONG SAR – Media OutReach – 14 July 2021 – MSIG Insurance (Hong Kong) Limited (“MSIG”) today published its second annual MSIG Claims Report (“the report”) which revealed a significant increase in customers using its industry-leading EASY Claims online platform to submit claims in 2020. The results highlight MSIG’s ability to deliver innovative services to meet the growing digital needs of its customers during the pandemic.

EASY Claims, an award-winning online claims platform launched in 2018, received 26.9% more submissions from customers who took out policies via traditional channels in 2020. Claims submitted through the platform also covered a broader range of products, with a 48.4% increase in claims from non-travel insurance policyholders.

The report showed that over 92% of respondents of Annual Claims Survey rated MSIG’s overall claims experience as ‘excellent’ or ‘good’, an increase of four percentage points from the previous year.

Philip Kent, Chief Executive Officer of MSIG, said: “The encouraging results of our 2020 Claims Report reflect our commitment to continuously improving our products and services to deliver on our promise to customers. Although the pandemic has been a challenging period for the insurance industry, it has sent a clear signal that our customers need more and better digital services to adapt. We will continue to innovate and stand by our customers as a reliable partner.”

Delivering on MSIG’s service pledge

According to the report, MSIG honoured claims totalling HK$466.6 million in Hong Kong and Macau in 2020 and achieved a claims settlement ratio of 91.1% for all claims made during the period. Despite the impact of COVID-19, MSIG maintained its service pledge to acknowledge claim submissions within two working days and settle claims within five working days.

In terms of settlement ratios by class, the top five in 2020 were Employees’ Compensation in Hong Kong (100%), Helper (98.8%), Personal Accident (98.1%), Motor (96.1%) and Healthcare (95.1%).

Enabling partners and intermediaries

In March 2021, MSIG upgraded the business and claims management features of its EASYi Claims and Policy Management Portal to help intermediaries better serve their clients. MSIG’s business partners can now access client documents and monitor claims from anywhere on a single application. These process improvements are not only time-saving but also creating a positive impact on the environment by reducing the need for printing.

MSIG also implemented a number of security protocols on the portal to further protect records and prevent hacking, including time-based one-time passwords (TOTP) and multi-factor authentication (MFA) tokens.

Protective measures during COVID-19

MSIG introduced a variety of measures at the onset of the pandemic. In addition to the EASY Claims platform whereby customers were able to submit claims online without the need for physical documentation, MSIG provided remote water damage assessments through interactive video tools, reducing the need for physical visits from claim specialists. This lessened the risk of exposure to COVID-19 for the company’s employees and customers as well as helped minimise claim processing times.

MSIG also acted quickly in providing travel insurance premium refunds for journeys impacted by COVID-19.

To assist its marine insurance customers affected by the pandemic, MSIG’s claims specialists advised on ways to reduce their risk exposure and implement controls, such as adjusting their packing and delivery methods to minimise delays. As the COVID-19 situation worsened, the company also expedited claims payments to provide additional support to businesses dealing with unexpected operational disruptions.

Ongoing industry recognition

In 2020, MSIG continued to gain recognition for its exceptional products and services. It received industry accolades, including “Best Design App – Silver award” at the DigiZ Awards 2020; “Excellence in Change Management – Gold award”, “Excellence in Learning & Development, Gold award” and “Excellence in Innovative Business Solutions – Silver award” at the HR Distinction Awards 2020; “Insurance Initiative of the Year – Hong Kong” at the Insurance Asia Awards 2020; and “Best Loyalty Programme – Finance & Insurance, Gold award” at The Loyalty & Engagement Awards 2020.

About MSIG Insurance (Hong Kong) Limited (“MSIG Hong Kong”)

MSIG is a member of the MS&AD Insurance Group, Asia’s leading general insurance brand with presence in 46 countries and regions globally. The Group is amongst the world’s top 10 non-life insurance groups based on gross revenue*. It is the number one Japanese insurer with A+ Stable credit rating. With over 40,000 employees world-wide, MSIG is represented in all ASEAN markets as well as in Australia, New Zealand, Hong Kong, Mainland China, Korea, India and Taiwan.

A wholly owned subsidiary of Mitsui Sumitomo Insurance Company, Limited, MSIG Hong Kong offers a wide range of solutions and services through an extensive distribution network including agents, brokers, and bancassurance alliances with leading banks. It has been providing general insurance solutions to customers in Hong Kong for more than 160 years, dating as far back as 1855.

*2020 Fortune Global 500, Property & Casualty Insurance Category


#MSIG #MSIGHongKong