SINGAPORE – Media OutReach – 14 June 2023 – Moobidesk, a software-as-a-service (SaaS) company based in Singapore, has unveiled its plans to integrate the recently launched WhatsApp in-app chat payment feature into its solution for businesses in Singapore. This strategic integration marks an important milestone for Moobidesk as it seeks to optimise customer engagement and streamline payment solutions within its platform.

With a focus on delivering advanced, omnichannel customer engagement solutions, Moobidesk leverages the potential of AI technology to support businesses in their customer engagement efforts. The introduced feature will enable businesses to handle payments directly within the chat interface, reducing the need to switch between multiple platforms. As a result, Singapore-based businesses will be able to provide their customers with a payment process that is smooth, efficient, and user-friendly.

Through this integration, Moobidesk will introduce an additional capability that enables its customers to intuitively manage product inventories and payments within the WhatsApp Business platform. By consolidating these operations, businesses can streamline workflow, simplify customer interactions, and deliver a unified and cohesive customer experience.

This integration aligns with Moobidesk’s existing META analytics tool, which allows businesses with actionable insights into customer behaviour and preferences. By combining the intuitive inventory management and payment capabilities of Moobidesk’s WhatsApp integration with the analytical power of META, businesses can develop a comprehensive understanding of their customers. This knowledge enables them to optimise their strategies, make data-driven decisions, and prioritise customer satisfaction, fostering sustainable business growth.

The introduction of these features by Moobidesk underscores the company’s dedication to innovation and adaptability in addressing the evolving needs of businesses in the digital age. With a suite of tools and services, including contact centre solutions and omnichannel customer support software, Moobidesk reaffirms its commitment to helping businesses in streamlining customer engagement, improving conversion rates, and driving growth. These services further strengthen Moobidesk’s position as a comprehensive provider of end-to-end customer engagement solutions.

For more information about Moobidesk and its features, please visit https://www.moobidesk.com/.

Hashtag: #Moobidesk #Technology

The issuer is solely responsible for the content of this announcement.

• Calastone’s Contingent Deferred Sales Charge (CDSC) solution digitalises the record of investor holdings and automates the calculation process for transfer agents creating efficiencies and cost savings for asset managers
• New registry technology complements traditional transfer agent technology with added benefits providing end-to-end automation and supporting scale
• First solution to automate Class B Share mutual fund deployment sees early-adoption in Taiwan as Calastone continues to extend its service offering in the market

TAIPEI, TAIWAN – Media OutReach – 14 June 2023 – Calastone, the largest global funds network, today announces the introduction of its Contingent Deferred Sales Charge (CDSC) solution. The new CDSC solution is built using the technology enabled by Calastone’s Distributed Market Infrastructure (DMI).

CDSC funds (for example, Class B Share funds) are known for reducing market volatility as investors are incentivised with reduced fees if they retain their investments for longer. In Taiwan alone, the number of Class B Shares has grown 98% since 2017[1] as the Financial Supervisory Commission continues to incentivise investment into these funds.

However, the benefits of Class B Share funds have been typically overshadowed by the complex processes required to administer them. Until now, asset managers have not had a digital, accurate, or real-time view of investor holding periods. Similarly, transfer agents have relied on an inefficient, costly and manual process to collect information and accurately calculate the fee charges, as they have not had a clear view of the investment holding periods.

Calastone’s CDSC solution is the first digital solution that enables asset managers with end-to-end automation by creating a shadow register of the client holdings that can be easily accessed by both asset managers and transfer agents.

This unique offering also leverages the open microservice architecture of the DMI. The solutions uses several components of its Fund Services product suite – including Connectivity, Register, and Fees, Costs & Charges.

Justin Christopher, Managing Director, Head of Asia at Calastone, said:

“Despite the benefits that Class B Share funds present, the traditional model for distributing them has been very manual and expensive. Calastone CDSC is the first digital and automated solution that provides an efficient, cost effective, and scalable way for asset managers to distribute Class B Share funds, and enables transfer agents to support their asset management clients more effectively at scale. The solution will enable asset managers to launch and operate Class B Share funds with ease whilst reducing frictional costs and operational risk.

We are thrilled to see early adoption in Taiwan from one of our leading clients. Taiwan is a unique, rapidly evolving market and we continue to expand our presence in the region. Following the successful launch of the solution in Taiwan, we look forward to supporting more asset managers and investors in Asia with launching CDSC funds in an automated and scalable way.”

Hashtag: #Calastone

The issuer is solely responsible for the content of this announcement.

About Calastone

Calastone is the largest global funds network, connecting the world’s leading financial organisations.

Our mission is to help the funds industry transform by creating innovative new ways to automate and digitalise the global investment funds marketplace, reducing frictional costs and lowering operational risk to the benefit of all. Through this, we make investing more accessible, generating the opportunity for the industry to deliver greater value for the investor.

Over 3,800 clients in 54 countries and territories benefit from Calastone’s services, processing £250 billion of investment value each month.

Calastone is headquartered in London and has offices in Luxembourg, Hong Kong, Taipei, Singapore, New York, Milan, and Sydney.