Good Designs Never Age

HONG KONG SAR – Media OutReach – 20 May 2021 – The term “Hau Sang” (young) in Cantonese is commonly used to address young people with another meaning of “rebirth”. With good designs, we can always stay youthful even after we have entered the second half of our life. From the interplay of these concepts, Design Spectrum, which is launched by Hong Kong Design Centre (HKDC) and sponsored by Create Hong Kong of the Government of the Hong Kong Special Administrative Region, presents a design exhibition themed “Brand New Youth” at 7 Mallory Street from 13 May to 18 July.

The exhibition consists of five zones, providing innovative, innocent and interactive platforms to let visitors pay tribute to their future selves through experiencing the lives of the elderly: visitors can empathise with their daily challenges through specially designed tools and appreciate the many excellent designs made for them. The exhibition also features stories behind the craftsmanship of classics and a commissioned work “Beat of table & stool”, as well as docent tour services by retired elderly and kid duos, themed workshops and a sharing session to promote inter-generational harmony, wisdom and energy that can be regained through “Brand New Youth”.

“Brand New Youth” Exhibition: A design testing ground for cross-generational integration

The “Brand New Youth” Exhibition is curated by OHMYKIDS and co-curated by Littleurbanmountain Design. Its narrative is presented in a progressive approach, as the curators believe growing old is definitely not a mundane process; and good designs can freeze time and overturn the society’s stereotypes of the elderly. People of all ages can benefit from this educational and interactive exhibition: young visitors at the exhibition can draw inspirations from the experiences of the silver-haired, while senior citizens can find resonance by revisiting the many classic designs of their age. Designed by Littleurbanmountain Design, the exhibition is specially equipped with round-shaped display installations of varying sizes to enhance accessibility and convenience of visitors. Also, sufficient lighting and large, legible description texts are provided to facilitate reading of the panels for enjoyment.

Five major zones: Go on an inspirational journey through “Brand New Youth” designs

Zone 1: Experience before getting old

The curators believe that design should be people-centred, and all good designs are certainly driven by empathy. Young visitors and children can put on elderly experience simulation suits designed by Eldpathy and use the interactive tools jointly created by Enable Foundation x Pascal Anson to ‘feel’ the day-to-day mobility challenges of seniors.

Zone 2: The story of us and design

This zone presents the design stories of 10 silver-haired seniors compiled by CR2 903 radio host Amber Au, including the owners of the century-old woodworking store Sze Cheung, 100-year-old umbrella factory Leung So Kee, Woo Ping Optical, ceramic factory Castle Peak Dragon Kiln, Yiu Wah Plastic Film Advertising Company which produces signboards in a font called “Lee Hon Kong Kai”, Oi Mee Chee Fashion, Yau Yin Tong Chop Engravery, Luen Shing Foundry, PAPA Shoes and Hang Yue Jadeware. These owners have all come across many good designs that had an impact on their lives and were subsequently inspired to create more exceptional products. Visitors can come and savour these design stories celebrating the time and efforts they put into cultivating these iconic brands.

Zone 3: Evergreen Showroom

Visitors can wander through the two classic scenes of stores and cinemas from the good old days, which accompanied many Hong Kong people as they grew up. They can witness the rebirth of an old cinema palace as the wrecking crew rebuilds the masterpiece to its modern elegance with Paul Shepherd (HKBU, Academy of Film)‘s film documentary and also revisit many well-known and evergreen designs that are still in use today: Red A egg lamps, mosaic tiles, Vitasoy milk warming cabinets, weighing scales and weighing cards, cinema seats, handbills and so on. All of these represent a formidable collection of folk wisdom spanning an epoch.

Zone 4: Guess What

In the interactive game area set up with three large, unique roller-shaped installations, visitors can participate in a Q&A interaction and listen to the stories behind several classic and innovative designs guided by the voice of seniors and children.

Zone 5: Design for Future Us

Many impressive designs tailor-made for the elderly have been launched through the years. The exhibition will showcase more than 30 pieces of contemporary, forward-thinking designs and products exclusively curated for the elderly sourced from Hong Kong and around the world from four major aspects – namely apparel, food, living and transportation – to demonstrate the ability to combine empathy and professional skills in designing thoughtful products for bettering the elderly’s standard of living. Among them, the WHILL Model Ci electric wheelchair from Culture Homes, which won the Gold Award of the DFA Design for Asia Awards 2018, will be unveiled for the first time at an exhibition hosted by HKDC in Hong Kong.

Commissioned work “Beat of table & stool”: Concerts amid the City’s Hustle and Bustle

From 13 May to 30 May, the commissioned work “Beat of table & stool” created by Ng Ka- chun@MUDWORK will be displayed on the G/F public open space at 7 Mallory Street. Light and flexible in design, the cheap yet practical folding tables and stools can be seen anywhere around Hong Kong like at home or in street food stores, representing a classic and humble example of folk wisdom. These popular old-style folding tables and stools have been transformed into a series of musical instruments after re-design and remodification. Visitors are welcome to join in the fun and express their musical talents by slapping the musical instruments with their hands to fill the venue with powerful sounds. During the exhibition, Haw Par Music String Orchestra & Haw Par Music Jazz, Four Gig Heads Percussion Group (Angus Fu and Musicians) & Music therapist Carol Cheung, and the Hong Kong Youth Percussion of HKFYG will stage professional concerts using the stunning pieces.

Free docent tours, workshops and sharing session: Experience “Brand New Youth”

During the exhibition, Design Spectrum will be organising 10 free guided tours, a range of workshops and a sharing session for people of all ages. Led by Walk In Hong Kong, retired seniors and children who have undergone professional training will act as docents to guide visitors around the five major zones. Free workshops include the Parent-Child Cheongsam/Qipao-style Bib Workshop hosted by Rhys; an IDK Design Thinking Workshop: “A Tale of Two Generations” Interactive Theatre led by Eldpathy; “This is not a stool” Workshop where the instructor Ng Ka-chun@MUDWORK will demonstrate how to play the musical instruments modified from Hong Kong-style folding stools. Besides, a number of designers and start-ups serving the elderly will also be invited to the “Future Us” Sharing Session to divulge their experiences and introduce their unique designs for the “Brand New Youth”.

More information about the “Brand New Youth” Exhibition and various activities are set out in the attachment. For more details and to pre-register, please visit www.designspectrum.hk.

About Design Spectrum

Design Spectrum is a new initiative organised by Hong Kong Design Centre (HKDC) and sponsored by Create Hong Kong (CreateHK) of the Government of the Hong Kong Special Administrative Region (HKSAR Government) to foster a good design culture in the community. Located in a revitalised cluster of Grade 2 historic buildings at 7 Mallory Street, Wan Chai, Design Spectrum features year-round exhibitions, exchanges, design appreciation and other promotion programmes to cultivate a creative atmosphere, while nurturing local creative capital. It serves as a unique public face for HKDC to strengthen linkages with the community and partners locally, in other cities of the Guangdong-Hong Kong-Macao Greater Bay Area, ASEAN cities and overseas, and contributes towards creative and cultural tourism. (Website: http://www.designspectrum.hk)

#DesignSpectrum

Customer satisfaction in Singapore exceeds global average

Post-pandemic, consumers will increasingly expect great experiences across whichever channel they choose

SINGAPORE – Media OutReach – 20 May 2021 – New research released today from Qualtrics (Nasdaq: XM), the world’s No.1 Experience Management (XM) provider and creator of the XM category, reveals how consumer behaviour and expectations are changing in Singapore, and the new experiences businesses should provide to meet the needs of consumers today and in the future.

The new study from the Qualtrics Experience Management (XM) Institute, “2021 Consumer Trends in APAC”, examined the perspectives of 1,000 consumers in Singapore. The study highlights how companies will need to rewrite their playbooks to deliver great online, in-person, and hybrid experiences to attract and retain customers.

“Across the world and especially in Southeast Asia, we are seeing customer preferences and expectations evolve at a rapid pace. If businesses are going to adapt and thrive in this new environment, they need to understand the ‘how’ and ‘why’ behind these shifting behaviours, and then use the insights to proactively design and continually improve offline and online experiences for their customers,” said Harish Agarwal, Head of CX Solutions & Strategy for Qualtrics in Southeast Asia.

“Our research shows that consumers are not going back to the way things were,” said Bruce Temkin, Head of the Qualtrics XM Institute. “Consumers have adapted to a new, digital-first landscape, and the experiences that they have with brands across digital channels directly impact their purchasing decisions. In order to be successful, organisations need to prepare for the future instead of trying to recreate the past.”

Study Highlights for trends in Singapore:

• Consumer satisfaction in Singapore exceeds the global average. Three-quarters of consumers in Singapore (73%) said they were satisfied with their brand interactions, in comparison to 66% globally. Grocery stores (76%), and medical clinics (76%) both delivered the highest levels of satisfaction, followed closely by banks and streaming services (both 75%).
• Consumers went digital, and most of them are not going back. Having embraced new digital channels for most engagements during the pandemic, there is now a clear differentiation between what behaviours consumers will continue to adopt and which ones they will revert to – if at all.

○ Consumers in Singapore are going back to face-to-face engagements for more personal interactions, such as exercise classes and religious services, or catching up with friends and family.

○ Transactional and self-serve engagements – including online retail and grocery shopping, using food delivery services, online banking, contacting customer support, online education, and streaming content – is expected to increase. Consumers also said they expect to continue accessing medical advice online.

• Customer service is an important differentiator. Consumers are more discerning than before about their purchasing choices, and organisations need to do more than market the quality or price of their products and services: 19% of consumers would prefer to buy from an organisation that treats them well.
• Consumers increasingly expect great experiences across multiple platforms. Organisations need to invest in delivering quality customer service and meet customers where they are – whether that’s online, in-person or somewhere in between: 30% through self-service, 28% of consumers expect to resolve support issues over the phone, 25% in person, and 17% through online chat.
• Satisfaction breeds trust and advocacy. Positive experiences inspire greater levels of trust and advocacy among consumers. Consumers who have good experiences with organisations in critical industries — such as education systems, hospitals/medical clinics, and government agencies — are more likely to trust them. And when consumers trust an organisation, they’re more likely to recommend them to friends and family, helping to attract new customers.

Organisations must continue to change and adapt to the changing consumer expectations in the post-pandemic environment. To do that at scale, organisations will need experience data – what consumers say they want and expect —to stay ahead of customer expectations and design the experiences that attract and retain them.

Additional Information:

• Full version of the global report: 2021 Global Consumer Trends
• Learn more about Qualtrics for customer experience: www.qualtrics.com/customer-experience/

About Qualtrics

Qualtrics, the world’s No. 1 Experience Management (XM) provider and creator of the XM category, is changing the way organizations manage and improve the four core experiences of business––customer, employee, product, and brand. Over 13,500 organizations around the world are using Qualtrics to listen, understand, and take action on experience data (X-data™)––the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about. To learn more, please visit qualtrics.com.

#Qualtrics

Customer satisfaction in the Philippines exceeds global average

Post-pandemic, consumers will increasingly expect great experiences across whichever channel they choose

MANILA, PHILIPPINES – Media OutReach – 20 May 2021 – New research released today from Qualtrics (Nasdaq: XM), the world’s No.1 Experience Management (XM) provider and creator of the XM category, reveals how consumer behaviour and expectations are changing in the Philippines, and the new experiences businesses should provide to meet the needs of consumers today and in the future.

The new study from the Qualtrics Experience Management (XM) Institute, “2021 Philippines Consumer Trends”, examined the perspectives of 1,000 consumers in the Philippines. The study highlights how companies will need to rewrite their playbooks to deliver great online, in-person, and hybrid experiences to attract and retain customers.

“Across the world and especially in Southeast Asia, we are seeing customer preferences and expectations evolve at a rapid pace. If businesses are going to adapt and thrive in this new environment, they need to understand the ‘how’ and ‘why’ behind these shifting behaviours, and then use the insights to proactively design and continually improve offline and online experiences for their customers,” said Harish Agarwal, Head of CX Solutions & Strategy for Qualtrics in Southeast Asia.

“Our research shows that consumers are not going back to the way things were,” said Bruce Temkin, Head of the Qualtrics XM Institute. “Consumers have adapted to a new, digital-first landscape, and the experiences that they have with brands across digital channels directly impact their purchasing decisions. In order to be successful, organisations need to prepare for the future instead of trying to recreate the past.”

Study Highlights for trends in the Philippines:

• Consumer satisfaction in the Philippines exceeds the global average. Almost three-quarters of consumers in the Philippines (72%) said they were satisfied with their brand interactions, in comparison to 66% globally. Fast-food restaurants (85%) and Grocery stores (82%) both delivered the highest levels of satisfaction, followed closely by streaming services (81%).
• There will be a snap back from digital behaviours. Having embraced new digital channels for most engagements during the pandemic, there is now a clear differentiation between what behaviours consumers will revert to or continue to adopt – if at all.

○ Consumers in the Philippines said they expect to do less of the new digital behaviours they adopted during the pandemic as things return to normal – including online retail and grocery shopping, using food delivery services, contacting customer support, online education, and streaming content

○ The only behaviour consumers said they expected to do more of was online banking

• Customer service is an important differentiator. Consumers are more discerning than before about their purchasing choices, and organisations need to do more than market the quality or price of their products and services: 23% of consumers would prefer to buy from an organisation that treats them well, compared to 10% who favour price.
• Consumers increasingly expect great experiences across multiple platforms. Organisations need to invest in delivering quality customer service and meet customers where they are – whether that’s online, in-person or somewhere in between: 31% of consumers expect to resolve support in person, 30% over the phone, 23% through online chat, and 16% via self-serve systems.
• Satisfaction breeds trust and advocacy. Positive experiences inspire greater levels of trust and advocacy among consumers. Consumers who have good experiences with organisations in critical industries — such as education systems, hospitals/medical clinics, and government agencies — are more likely to trust them. And when consumers trust an organisation, they’re more likely to recommend them to friends and family, helping to attract new customers.

Organisations must continue to change and adapt to the changing consumer expectations in the post-pandemic environment. To do that at scale, organisations will need experience data – what consumers say they want and expect —to stay ahead of customer expectations and design the experiences that attract and retain them.

Additional Information:

• Full version of the global report: 2021 Global Consumer Trends
• Learn more about Qualtrics for customer experience: www.qualtrics.com/customer-experience/

About Qualtrics

Qualtrics, the world’s No. 1 Experience Management (XM) provider and creator of the XM category, is changing the way organizations manage and improve the four core experiences of business––customer, employee, product, and brand. Over 13,500 organizations around the world are using Qualtrics to listen, understand, and take action on experience data (X-data™)––the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about. To learn more, please visit qualtrics.com.

#Qualtrics

Customer satisfaction in Malaysia exceeds global average

Post-pandemic, consumers will increasingly expect great experiences across whichever channel they choose

KUALA LUMPUR, MALAYSIA – Media OutReach – 20 May 2021 – New research released today from Qualtrics (Nasdaq: XM), the world’s No.1 Experience Management (XM) provider and creator of the XM category, reveals how consumer behaviour and expectations are changing in Malaysia, and the new experiences businesses should provide to meet the needs of consumers today and in the future.

The new study from the Qualtrics Experience Management (XM) Institute, “2021 Consumer Trends in APAC”, examined the perspectives of 1,000 consumers in Malaysia. The study highlights how companies will need to rewrite their playbooks to deliver great online, in-person, and hybrid experiences to attract and retain customers.

“Across the world and especially in Southeast Asia, we are seeing customer preferences and expectations evolve at a rapid pace. If businesses are going to adapt and thrive in this new environment, they need to understand the ‘how’ and ‘why’ behind these shifting behaviours, and then use the insights to proactively design and continually improve offline and online experiences for their customers,” said Harish Agarwal, Head of CX Solutions & Strategy for Qualtrics in Southeast Asia.

“Our research shows that consumers are not going back to the way things were,” said Bruce Temkin, Head of the Qualtrics XM Institute. “Consumers have adapted to a new, digital-first landscape, and the experiences that they have with brands across digital channels directly impact their purchasing decisions. In order to be successful, organisations need to prepare for the future instead of trying to recreate the past.”

Study Highlights for trends in Malaysia:

• Consumer satisfaction in Malaysia exceeds the global average. Three-quarters of consumers in Malaysia (73%) said they were satisfied with their brand interactions, in comparison to 66% globally. Medical (81%) delivered the highest levels of satisfaction, followed closely by and fast-food restaurants and online retailers (both 79%).
• Consumers went digital, and most of them are not going back. Having embraced new digital channels for most engagements during the pandemic, there is now a clear differentiation between what behaviours consumers will continue to adopt.

○ Transactional and self-serve engagements – including online retail and grocery shopping, using food delivery services, online banking, contacting customer support, online education, and streaming content – is expected to increase. Consumers also said they expect to continue accessing medical advice online.

○ Respondents also said they intend to continue participating in exercise classes or religious services virtually, as well as catching up with friends and family.

• Customer service is an important differentiator. Consumers are more discerning than before about their purchasing choices, and organisations need to do more than market the quality or price of their products and services: 24% of consumers would prefer to buy from an organisation that threats them well, compared to 19% who favour price.
• Consumers increasingly expect great experiences across multiple platforms. Organisations need to invest in delivering quality customer service and meet customers where they are – whether that’s online, in-person or somewhere in between: 35% of consumers expect to resolve support issues in person, 34% through self-service, 17% over the phone, and 14% via online chat.
• Satisfaction breeds trust and advocacy. Positive experiences inspire greater levels of trust and advocacy among consumers. Consumers who have good experiences with organisations in critical industries — such as education systems, hospitals/medical clinics, and government agencies — are more likely to trust them. And when consumers trust an organisation, they’re more likely to recommend them to friends and family, helping to attract new customers.

Organisations must continue to change and adapt to the changing consumer expectations in the post-pandemic environment. To do that at scale, organisations will need experience data – what consumers say they want and expect —to stay ahead of customer expectations and design the experiences that attract and retain them.

Additional Information:

• Full version of the global report: 2021 Global Consumer Trends
• Learn more about Qualtrics for customer experience: www.qualtrics.com/customer-experience/

About Qualtrics

Qualtrics, the world’s No. 1 Experience Management (XM) provider and creator of the XM category, is changing the way organizations manage and improve the four core experiences of business––customer, employee, product, and brand. Over 13,500 organizations around the world are using Qualtrics to listen, understand, and take action on experience data (X-data™)––the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about. To learn more, please visit qualtrics.com.

#Qualtrics

• Newly launched solution allows merchants in Hong Kong to accept online card payments through Visa and Mastercard.
• Hong Kong merchants can now benefit from a seamless end-to-end management of their operations, and have access to global online payments acceptance, collections, FX and payouts in a single platform.
• The introduction of the online card payments solution in Hong Kong is a testament to Airwallex’s acceleration of new product innovations and solutions in the past 12 months across Asia, Australia, UK and the EMEA markets.

HONG KONG SAR – Media OutReach – 20 May 2021 – Airwallex, a global fintech platform, is excited to announce the launch of its online card payment acceptance solution in Hong Kong, allowing local merchants to accept online card payments made around the world using Visa and Mastercard.

Being an international gateway between China and the rest of the world, and one of Asia’s international hubs for finance and trade, Hong Kong has seen transformational growth in its payment environment in recent years, driven by a rapid growth in the e-commerce sector. E-commerce sales in Hong Kong are forecasted to register a growth of 11.1% this year, and is expected to continue with this uptrend beyond the pandemic, driven by increasing demand for payment options that can provide improved security, greater efficiency and more customised solutions. The Greater Bay Area Development is also expected to present vast opportunities for growth in cross-border payments over the coming years.

As a principal member of Visa and Mastercard, Airwallex’s online card payments solution enables Hong Kong merchants to receive online payments from users of Visa and Mastercard everywhere, and allows for them to optimise working capital flow. On top of accepting more than 120+ currencies available on Visa and Mastercard’s network, Airwallex enables merchants to directly receive funds in multiple currencies in their Airwallex accounts without additional costs. Further exchange to other currencies are then possible at the mid-market rate with a small margin, as well as repatriating funds back to home markets at a very low fee. The entire end-to-end process for the merchants is made simpler, more cost-effective and quicker, while also ensuring the margins and fees are fully transparent.

The introduction of Airwallex’s online card payments solution in Hong Kong follows the debut of the same service in the UK and Europe in September 2020, and is a further step towards building its own global, cloud-based online payments platform. This a key part of Airwallex’s vision to be the global financial cloud that empowers businesses to operate anywhere and anytime, supporting customer needs for online payments, collection through virtual bank accounts, FX and other value-added solutions for SMEs, including cards and expense management, as well as an API for larger businesses requiring customisation. In Hong Kong, merchants can now benefit from a seamless end-to-end management of its operations.

Kai Wu, Greater China CEO of Airwallex said, “Hong Kong’s pace of digital adoption is taking shape in a new era of innovation, and in an environment where there is an increasing need for efficiency and fast solutions to ensure business success. Our new online card payments solution means merchants in Hong Kong can now accept payments online via Visa and Mastercard, enjoy favorable currency exchange rates and make payouts seamlessly through a single platform. This makes Airwallex a truly viable solution for businesses and especially the many tech startups and e-commerce merchants that operate in Hong Kong, Asia and around the world.”

Founded in 2015 in Melbourne, and headquartered in Hong Kong, Airwallex has grown to become a global fintech platform that is supported by a team of over 650 employees across 13 global offices. Earlier in March, Airwallex also announced an extended Series D fundraising round, raising its total amount of equity funds raised to over US$500 million, and nearly tripling its valuation to US$2.6 billion in just two years.

About Airwallex

Airwallex is a global fintech payment platform with a mission to empower businesses of all sizes to grow without borders, and by doing so, contribute to the global economy. With technology at its core, Airwallex has built a financial infrastructure and platform to help businesses to manage payments, treasury and expenses globally, without the constraints of the traditional financial system.

Airwallex has secured over US$500 million since it was established in Melbourne in 2015, and is backed by world-leading investors. Today, the business operates with a team of over 650 employees across 12 global offices. For more information, please visit www.airwallex.com

#Airwallex

SINGAPORE – Media OutReach – 20 May 2021 – Charlotte Puxley Flowers is working towards adopting more sustainable practices in their floral offerings and selections to reduce the impact on the environment in their floral offerings, daily practices as well as strategic planning in supply chain continuity.

In line with its sustainability efforts, the floral studio will be offering a new seasonal product every month using unique vases and bowls arranged with Chicken Wire that can be reused over and over again. Currently, 90% of their flowers are arranged without floral foams that hold flowers in place and retain water to keep the flowers hydrated. By July, Charlotte Puxley Flowers aims to be 100% oasis-free as the material is non-biodegradable and does not break down, similar to Plastic.

With the same focus on increasing its sustainability efforts, the floral studio is also looking towards sourcing from local and regional farmers for florals and foliage, and working in partnership to grow local varieties that embody the tropical climate of our immediate surroundings. This translates to reduced air transport, cutting down on the carbon footprint impact on the environment. At the same time, they will be able to purchase fresh flowers daily that are often seasonal rather than limiting inspiration and creativity to using certain flower varieties only.

Besides making a stronger move towards being eco-conscious, Charlotte Puxley Flowers also plans how it can value-add to the customer experience, particularly those who are shopping for wedding flowers for their big day. After 6 years of operations, there are plans in the near future to renovate the studio into a semi-physical retail space that provides more opportunities for customers to connect and interact closely with the business.

Founded in 2015, Charlotte Puxley Flowers features an English countryside style that is adapted to the tropics for its florals. Currently, it offers a range of floral services including bridal bouquets, flower delivery subscription as well as flower arrangement workshops to meet various customer needs.

For more information, please visit https://charlottepuxleyflowers.com/

#CharlottePuxleyFlowers

Half-year revenue reaches 3.4 billion euros (+6% compared to prior year) – EBIT at 591 million euros (+136 million euros vs. prior year)

Dr. Karl Lamprecht, CEO Carl Zeiss AG (© ZEISS)

“Thanks to our broad portfolio, global structure and the exceptional dedication of our employees, we have successfully navigated through the COVID-19 pandemic,” said Dr. Karl Lamprecht, ZEISS President and CEO. “This has allowed us to get off to a good start in the first half of the new fiscal year. Our global investment strategy and high expenditure on research and development over many years are now paying off. We will be continuing to make these investments.”

For more information, please visit www.zeiss.com