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Charis Manor’s Certification Programme and Externship to Prioritise Mental Health Care for the Elderly


SINGAPORE – Media OutReach Newswire – 12 September 2024 – Charis Manor Nursing Home, a leading elderly home in Singapore, is proud to announce the launch of a new Graduate Certificate in Mental Health programme offered by Edith Cowan University (ECU) at CSM Academy. This healthcare course, designed for aspiring healthcare professionals seeking to specialise in mental health care, reflects Charis Manor’s commitment to nurturing future generations of healthcare professionals through a unique and enriching learning environment.

Charis Manor's Certification and Externship Focus on Elderly Mental Health Care
Charis Manor’s Certification and Externship Focus on Elderly Mental Health Care

About the Graduate Certificate in Mental Health

The Graduate Certificate in Mental Health starting in February 2025 catering to students seeking advanced qualifications in this crucial area. The healthcare course has garnered significant interest since the COVID-19 pandemic highlighted the importance of mental well-being for all age groups, particularly the elderly population.

Our new Graduate Certificate in Mental Health is a milestone in elder care education,” said Dr Rashid, Director of Community Outreach “By combining rigorous academic training with hands-on externship opportunities, we are preparing the next generation of healthcare professionals to address the complex mental health needs of our aging population.

Mental health among the elderly is a pressing issue in Singapore, often overlooked or underestimated. The monotony of daily life, coupled with limited opportunities for interaction, can lead to feelings of loneliness, depression, and anxiety, significantly impacting their overall well-being and quality of life.

While elderly individuals at home may benefit from the familiarity of their surroundings, they can still experience feelings of isolation and loneliness. Old age homes or nursing care facilities, on the other hand, offer a structured environment designed to support both physical and mental well-being. With expert medical care, engaging activities, and companionship, nursing homes provide a comprehensive approach to caring for seniors. Staff members trained in clinical care, mental health, and dementia support can help identify and address emotional needs, fostering a sense of belonging and connection.

For those caring for elderly family members at home, understanding mental health is crucial. The Graduate Certificate in Mental Health is designed to equip caregivers and healthcare professionals with the knowledge and skills necessary to address specific mental health needs, especially among the elderly population. With a better understanding of the unique challenges faced by seniors, graduates of this programme will be well-prepared to develop and implement effective interventions. It will also allow them to promote mental well-being and prevent the onset of mental health disorders among this vulnerable group.

Externship: Experiential Learning for Students, Enhanced Wellbeing for Residents

Charis Manor Nursing Home, established by CSM Academy International Group Pte Ltd, offers more than just theoretical education. This private nursing home facility in Singapore provides students with hands-on learning experience through its on-site externship programme. Unlike traditional classroom settings, students at Charis Manor gain invaluable practical training by observing real-life situations and interacting directly with residents.

This externship approach allows students to:

  • Witness and participate in everyday care routines for elderly residents.
  • Engage in role-playing exercises that simulate real-world scenarios.
  • Utilise the nursing home’s facilities for practical training purposes.

Elderly residents at Charis Manor will also be able to enjoy positive social interaction with the younger generation. This interaction in turn helps to:

  • Combat feelings of loneliness and isolation commonly experienced by some seniors.
  • Improve mental well-being by providing opportunities for conversation and connection.
  • Foster a sense of belonging and connection to the outside world through exposure to current trends and updates.

It is a unique arrangement that creates a mutually beneficial environment where both students and residents can flourish.

The Future of Nursing

“By offering the Graduate Certificate in Mental Health and a unique externship programme, we shape the future of elder care by providing aspiring nurses with the knowledge and practical skills required to deliver exceptional and compassionate mental health care to the elderly population,” shared Dr Rashid, Director of Community Outreach.

Individuals interested in pursuing this healthcare course can browse and enrol in programmes directly through the Charis Manor Nursing Home website: https://www.charismanor.com/product-category/nursing-course/.
Hashtag: #ElderCare #CharisManor #SingaporeHealthcare



The issuer is solely responsible for the content of this announcement.

About Charis Manor

Charis Manor Nursing Home, a subsidiary of CSM Academy International Group Pte Ltd, is committed to providing exceptional care for the elderly while fostering a nurturing environment for future nursing professionals. The facility offers a comfortable and homely atmosphere, where residents can enjoy a high quality of life. With a focus on holistic well-being, Charis Manor provides comprehensive care services, including medical attention, social activities, and personalised support. By combining expert care with a warm and welcoming environment, the team strives to create a thriving community where residents can age with dignity and purpose.

Lao Actress Noutnapha Soydala Takes International Spotlight in Thai Sci-Fi Epic ‘Taklee Genesis’

Lao Actress Noutnapha Soydala acting in n Thai Sci-Fi Epic 'Taklee Genesis'. (Photo: Woman in Revolt)

Lao actress Noutnapha “Nout” Soydala, makes her international debut in Taklee Genesis, a Thai sci-fi film hitting theaters today, 12 September.

This is the first Thai film distributed by the global entertainment giant Warner Bros.

The movie dives into a secret Cold War-era warp-speed teleporter that propels a United States (US) military officer into different time periods, from pre-historic Ban Chiang to a future 100 years ahead.

Directed by Chookiat “Matthew” Sakveerakul, known for 13 Beloved and Love Of Siam, the film features a cast including Peter Corp Dyrendal, Paula Taylor, and Wanarat “War” Ratsameerat. It is produced by Neramitnung Film. 

Noutnapha Soydala’s involvement in this high-profile project marks a significant milestone in her career. At 34, Nout, a performer with a background in contemporary dance and acting, is stepping into the international spotlight with her role in this Thai production. 

Her previous work in the 2019 horror film “The Long Walk” on Netflix opened doors to this new venture.

“I am incredibly grateful to be a part of ‘Taklee Genesis’,” Nout said. “When the producer team approached me, they mentioned they had seen my performance in ‘The Long Walk’, which led to this amazing opportunity. Initially, I was a bit apprehensive because my experience in film is relatively limited compared to my dance background, and the language barrier posed an additional challenge. But I saw it as a golden opportunity to grow and learn, so I embraced the role.”

Though not the central character, Nout’s role is integral to the film’s narrative. She describes her character as pivotal in setting the stage for the storyline. 

Reflecting on her experience, Nout noted the distinct differences between working on Lao films and this Thai production. While her Laos projects offered a familiar and supportive environment, the larger scale of the Thai production required more adaptation. Despite the challenges, Nout appreciated the warmth and support from the Thai team, which helped her navigate the complexities of a major international project.

In addition to her acting career, Nout is also a contemporary dance teacher and co-founder of the Fanglao Dance Company. Her background in dance has complemented her acting career. 

“Dance has taught me a lot about performance and expression, which translates well into acting,” Nout explained. Her experiences in France, where she learned to integrate dance into daily life and teach it to various age groups, influenced her decision to bring contemporary dance to Laos.

As “Taklee Genesis” hits theaters today, Nout highlights the growing presence of Southeast Asian cinema on the global stage.

Arlo Announces Secure 5: Next Generation of Smart Home Security Powered by Arlo Intelligence

Arlo Secure 5 Subscription Plans Feature New Proprietary AI Technology to Provide Personalised Protection


HONG KONG SAR – Media OutReach Newswire – 12 September 2024 – Arlo Technologies, Inc. (NYSE: ARLO), a leading smart home security brand, today announced Arlo Secure 5, the next generation of smart home security powered by Arlo Intelligence (AI). Arlo’s new proprietary AI technology introduces a suite of industry-first features such as custom detections, vehicle recognition and person recognition. Arlo Secure 5 further builds upon Arlo’s values to connect and protect what users love most by adding truly customised security solutions that offer more personalised control.

“Arlo continues to lead the industry with our advanced AI and Computer Vision capabilities, including custom detections, vehicle recognition and person recognition, that deliver even more peace of mind to Arlo users,” said Matthew McRae, Chief Executive Officer at Arlo. “Our relentless focus on smart home security backed by our commitment to also protect our customers’ data and privacy will continue to drive more industry-first innovations that customers can trust to safeguard their loved ones.”

Arlo Secure enhances the features of Arlo devices and completes the security experience to provide consumers with total protection. Leveraging advanced computer vision AI and recognition engines, Arlo Secure 5 provides more meaningful, detailed alerts so users can make informed decisions about their security and safety. Arlo Secure 5 introduces the following AI-powered innovations:

  • Person Recognition: Know exactly who has arrived at your home with personalised alerts labeled with names from your private library of named faces.
  • Vehicle Recognition: Protect your driveway with personalised alerts labeled with known vehicles that you previously named.
  • Custom Detection[1]: Train Arlo AI to create personalised, custom detections to protect what matters most to you. Teach your camera to recognise certain objects or changes in view to trigger custom notifications. Whether it’s knowing if the garage door is open, lights were left on in the basement or the dog is on the couch, Arlo AI alerts you to what is happening in and around your home so you know what action to take.

New Arlo Secure subscription plans start at $7.99 a month. New Plus plans start at $17.99 per month and offer the ability to[2]:

  • View, Save, and Share: 30-days of Video Cloud Storage & Events available at your fingertips from anywhere.
  • Personalised Security: Tools help you filter unwanted notifications and create zones for customised alerts.
  • Take Quicker Action: Meaningful notifications allow you to know what’s happening without even opening the app. Take quicker action by responding to rich notifications or view an animated video preview through your device’s lock screen.
  • Detect Advanced Objects[3]: Recognise packages, animals, known people & vehicles through Arlo’s advanced object detection backed by Arlo Intelligence.

For more information on the full range of Arlo smart home security products and services, visit https://www.arlo.com/asia/.


[1] At launch, Custom Detection will be offered as a Beta program.
[2] Some features are subject to device capabilities and not available in all regions.
[3] Available with Arlo Secure Plus plans.

Hashtag: #Arlo

The issuer is solely responsible for the content of this announcement.

About Arlo Technologies, Inc.

Arlo is an award-winning, industry leader that is transforming the ways in which people can protect everything that matters to them with advanced home, business, and personal security solutions. Arlo’s deep expertise in AI- and CV-powered analytics, cloud services, user experience and product design, and innovative wireless and RF connectivity enables the delivery of a seamless, smart security experience for Arlo users that is easy to set up and interact with every day. Arlo’s cloud-based platform provides users with visibility, insight, and a powerful means to help protect and connect in real-time with the people and things that matter most, from any location with a Wi-Fi or a cellular connection. Arlo has recently launched several categories of award-winning connected devices, software, and services. These include wire-free, smart Wi-Fi and LTE-enabled security cameras, video doorbells, floodlights, security system, and Arlo’s subscription services: Arlo Secure and Arlo Safe.

With a mission to bring users peace of mind, Arlo is as passionate about protecting user privacy as it is about safeguarding homes and families. Arlo is committed to implementing industry standards for data protection designed to keep users’ personal information private and in their control. Arlo provides enhanced controls for user data, supports privacy legislation, keeps user data safely secure, and puts security at the forefront of company culture.

Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995:
This press release contains forward-looking statements within the meaning of the U.S. Private Securities Litigation Reform Act of 1995. The words “anticipate,” “expect,” “believe,” “will,” “may,” “should,” “estimate,” “project,” “outlook,” “forecast” or other similar words are used to identify such forward-looking statements. However, the absence of these words does not mean that the statements are not forward-looking. The forward-looking statements represent Arlo Technologies, Inc.’s (the “Company” or “Arlo”) expectations or beliefs concerning future events based on information available at the time such statements were made and include statements regarding lowering the barrier of entry and broadening the market for DIT security and Arlo cameras, Arlo video doorbells, Arlo Secure, Arlo Secure Plus, and future Arlo products. These statements are based on management’s current expectations and are subject to certain risks and uncertainties, including the following: future demand for the Company’s products may be lower than anticipated; consumers may choose not to utilize payment plans or to adopt the Company’s new product offerings, or may adopt competing products; and product performance may be adversely affected by real-world operating conditions. Further, certain forward-looking statements are based on assumptions as to future events that may not prove to be accurate. Therefore, actual outcomes and results may differ materially from what is expressed or forecast in such forward-looking statements. Further information on potential risk factors that could affect Arlo and its business are detailed in the Company’s periodic filings with the Securities and Exchange Commission, including, but not limited to, those risk factors described in the Company’s most recently filed Annual Report on Form 10-K and Quarterly Report on Form 10-Q and subsequent filings with the Securities and Exchange Commission. Given these circumstances, you should not place undue reliance on these forward-looking statements. Arlo undertakes no obligation to release publicly any revisions to any forward-looking statements contained herein to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.

Arlo Introduces Secure 5: Next Generation of Smart Home Security Powered by Arlo Intelligence

Arlo Secure 5 Subscription Plans Feature New Proprietary AI Technology to Provide Personalised Protection


SINGAPORE – Media Outreach Newswire – 12 September 2024 – Arlo Technologies, Inc. (NYSE: ARLO), a leading smart home security brand, today announced Arlo Secure 5, the next generation of smart home security powered by Arlo Intelligence (AI). Arlo’s new proprietary AI technology introduces a suite of industry-first features such as custom detections, vehicle recognition and person recognition. Arlo Secure 5 further builds upon Arlo’s values to connect and protect what users love most by adding truly customised security solutions that offer more personalised control.

“Arlo continues to lead the industry with our advanced AI and Computer Vision capabilities, including custom detections, vehicle recognition and person recognition, that deliver even more peace of mind to Arlo users,” said Matthew McRae, Chief Executive Officer at Arlo. “Our relentless focus on smart home security backed by our commitment to also protect our customers’ data and privacy will continue to drive more industry-first innovations that customers can trust to safeguard their loved ones.”

Arlo Secure enhances the features of Arlo devices and completes the security experience to provide consumers with total protection. Leveraging advanced computer vision AI and recognition engines, Arlo Secure 5 provides more meaningful, detailed alerts so users can make informed decisions about their security and safety. Arlo Secure 5 introduces the following AI-powered innovations:

  • Person Recognition: Know exactly who has arrived at your home with personalised alerts labeled with names from your private library of named faces.
  • Vehicle Recognition: Protect your driveway with personalised alerts labeled with known vehicles that you previously named.
  • Custom Detection[1]: Train Arlo AI to create personalised, custom detections to protect what matters most to you. Teach your camera to recognise certain objects or changes in view to trigger custom notifications. Whether it’s knowing if the garage door is open, lights were left on in the basement or the dog is on the couch, Arlo AI alerts you to what is happening in and around your home so you know what action to take.

New Arlo Secure subscription plans start at $7.99 a month. New Plus plans start at $17.99 per month and offer the ability to[2]:

  • View, Save, and Share: 30-days of Video Cloud Storage & Events available at your fingertips from anywhere.
  • Personalised Security: Tools help you filter unwanted notifications and create zones for customised alerts.
  • Take Quicker Action: Meaningful notifications allow you to know what’s happening without even opening the app. Take quicker action by responding to rich notifications or view an animated video preview through your device’s lock screen.
  • Detect Advanced Objects[3]: Recognise packages, animals, known people & vehicles through Arlo’s advanced object detection backed by Arlo Intelligence.

For more information on the full range of Arlo smart home security products and services, visit https://www.arlo.com/asia/.


[1] At launch, Custom Detection will be offered as a Beta program.
[2] Some features are subject to device capabilities and not available in all regions.
[3] Available with Arlo Secure Plus plans.

Hashtag: #arlo

The issuer is solely responsible for the content of this announcement.

About Arlo Technologies, Inc.

Arlo is an award-winning, industry leader that is transforming the ways in which people can protect everything that matters to them with advanced home, business, and personal security solutions. Arlo’s deep expertise in AI- and CV-powered analytics, cloud services, user experience and product design, and innovative wireless and RF connectivity enables the delivery of a seamless, smart security experience for Arlo users that is easy to set up and interact with every day. Arlo’s cloud-based platform provides users with visibility, insight, and a powerful means to help protect and connect in real-time with the people and things that matter most, from any location with a Wi-Fi or a cellular connection. Arlo has recently launched several categories of award-winning connected devices, software, and services. These include wire-free, smart Wi-Fi and LTE-enabled security cameras, video doorbells, floodlights, security system, and Arlo’s subscription services: Arlo Secure and Arlo Safe.

With a mission to bring users peace of mind, Arlo is as passionate about protecting user privacy as it is about safeguarding homes and families. Arlo is committed to implementing industry standards for data protection designed to keep users’ personal information private and in their control. Arlo provides enhanced controls for user data, supports privacy legislation, keeps user data safely secure, and puts security at the forefront of company culture.

Critical Flood Warnings in Northern Laos: Relief Teams Mobilize, Donations Needed

Flooding in Luang Namtha Claims One Life, Forces Evacuations
Severe flooding hits Luang Namtha Province on 9 September

In response to the severe flooding affecting northern Laos, the Natural Disaster Monitoring Committee of the Ministry of Public Security initiated a relief mission this morning, 12 September. 

The operation provided essential aid to the hardest-hit areas in Luang Namtha and Oudomxay.

The relief efforts included distributing essential supplies such as dried food, clothing, and medicines. The mission involved close coordination between police forces, major departments, and specialized units to ensure that aid was distributed effectively. Supplies are being transported via the Lao-China railway, which continues to deliver assistance steadily to the affected northern provinces.

Amid the ongoing crisis, the BCEL OneHeart project has launched a nationwide fundraising campaign to support flood victims. The initiative provides a simple and transparent donation process, ensuring that every contribution goes directly to those in need. To donate, individuals and companies can access the BCEL One app, select the OneHeart section, choose the flood relief project, and click the donate button. For convenience, a QR code is also available for direct contributions.

The  flood situation remains dire  across Luang Namtha, Bokeo, Oudomxay, and Luang Prabang. 

As of 11 September, the water level in Luang Prabang had reached 17.50 meters, nearing the critical threshold of 18.30 meters. Forecasts predict further increases to 18.26 meters by the end of 12 September, with a potential rise to 19.12 meters by 13 September. The city is on high alert, with preparations underway to protect residents and property.

Local residents and military personnel are actively moving belongings to higher ground as water levels continue to rise. 

On the same day, the Bokeo Provincial Department of Natural Resources and Environment issued a warning as river levels approached critical thresholds. In Hat Kham village, Pha Udom district, the water level has reached 13.62 meters, surpassing the 13.00-meter warning level and nearing the 14.00-meter danger threshold. 

Residents in low-lying, riverside, and creek areas across northern and central provinces are urged to remain vigilant. Authorities advise moving belongings and pets to higher, safer ground.

Adding to the concern, heavy rainfall from Typhoon Yagi is expected to worsen the situation, with potential overflow risks in Vientiane, Nong Khai, and Chiang Khan by 14 September.

TUMI Unveils Fall 2024 Voyageur Leather and 19 Degree Frame Collections With Campaign Starring Global Brand Ambassador Mun Ka Young

The actress’ second campaign highlights how TUMI bags complement and elevate her busy lifestyle


HO CHI MINH, VIETNAM – Media OutReach Newswire – 12 September 2024 – Today, international travel and lifestyle brand TUMI debuts Voyageur Leather and TUMI 19 Degree Frame, stunning iterations of two of the brand’s most beloved collections. To celebrate these new Fall 2024 pieces, TUMI tapped global ambassador, South Korean actress Mun Ka Young, to star in an immersive campaign that transports viewers onto the streets of Seoul for a day in her life with TUMI by her side.

TUMI FW24 Mun Ka Young campaign

TUMI’s luxurious, fashion-forward spin on its iconic Voyageur collection is made with high-quality leather. Each piece is crafted with functionality and style in mind – including the new TUMI “T” logo hardware – balancing the brand’s signature elevation and innovation with timeless, minimalist allure. The Voyageur Leather collection features backpacks, totes, shoulder bags and crossbodies, including the brand-new Lex Train Case Crossbody, which comes in three versatile sizes. The collection comes in classic Black with Gold or Gunmetal hardware, and Pewter Metallic with Gunmetal hardware, a festive offering for the holiday season, with prices ranging from US$250-$750.

TUMI is also expanding its travel offerings this Fall with the introduction of TUMI 19 Degree Frame, an innovative take on the brand’s hallmark 19 Degree collection. TUMI 19 Degree Frame was designed to meet the modern traveler’s needs with integrated frame latches, retractable handles, and TUMI’s signature smooth, quiet transport wheels. The exterior features the 19 Degree’s iconic fluid contours while the interior features tie-down straps and mesh zip pockets for ultimate organization. Available in Black Texture and Pearl Grey Texture and four sizes, this collection caters to diverse travel needs with unparalleled functionality and a timeless aesthetic. Prices range from US$895-1,195.

“This season represents our continued push forward for TUMI, as we’re expanding further into women’s lifestyle and evolving our travel experiences to create a more flawless, timeless and innovative product assortment,” said Victor Sanz, Global Creative Director at TUMI. “As one of our treasured global brand ambassadors, Mun Ka Young perfectly embodies the stylish and on-the-go TUMI woman.”

To add richness and authenticity to the campaign, TUMI tapped South Korean director Taejong Song and photographer Kim Hee June to immerse viewers in Mun’s daily commute, all while capturing the vibrant energy and urban architecture of Seoul. With shots that subtly spotlight key product features, the film offers viewers a look at how TUMI products bring style, organization and excitement to everyday life.

“I was personally so excited for this campaign to be shot in Seoul, the place I call home, said actress, Mun Ka Young. “TUMI is the perfect complement to my on-the-go lifestyle, keeping all my belongings organized while always looking sleek and stylish.”

The Voyageur Leather and 19 Degree Frame collections are available at TUMI.com and TUMI stores worldwide. Stay tuned for exclusive behind-the-scenes content from the campaign on @TUMITravel social channels.

Hashtag: #TUMI

The issuer is solely responsible for the content of this announcement.

About TUMI 

Since 1975, TUMI has been creating world-class business, travel, and performance luxury essentials, designed to upgrade, uncomplicate and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. For more about TUMI, visit and follow on , , , and .

TUMI and TUMI logo are registered trademarks of Tumi, Inc. © 2024 Tumi, Inc.

Workato® Launches Workato Agentic, Revolutionizing Work in the New Era of AI

Agentic Orchestration Platform transforms the way businesses work with ​​purpose-specific AI Agents that take action and orchestrate processes


SINGAPORE – Media OutReach Newswire – 12 September 2024 – Workato®, the leading AI-driven enterprise orchestration platform, today announced Workato Agentic, the company’s low-code, no-code agentic orchestration platform with two key components: Workato Genie, a framework to rapidly build and manage purpose-specific AI Agents, called Genies, that retrieve relevant information from knowledge bases, take action on applications and data, and orchestrate processes dynamically, and Genie Apps, pre-built agentic apps on Workato Genie to address various lines of business or vertical industry needs. Today, Workato is also launching ITGenie, an IT Helpdesk application reimagined with Agentic AI, and SalesGenie, a Sales Assistant to improve sales productivity. Workato Agentic is powered by Workato’s leading orchestration platform where customers can connect to over 8,500 applications, databases, ERPs, and more with security and governance.

The need for enterprises to be agile and responsive has never been greater, especially with AI rising to prominence in the past 3 years. Now, IT and business leaders are doubling down on this idea of the agentic economy, one that’s agent-driven with AI agents at the forefront. According to the Capgemini Research Institute, 82% of organizations plan to integrate AI agents within one to three years. However, the current point-to-point agentic solutions on the market are limiting and can’t scale to address enterprise-wide needs. They can’t collaborate with other AI Agents to execute processes end-to-end, can’t integrate with all enterprise applications and data sources, and provide a fragmented user experience across various lines of business. With Workato Genie, customers get a singular platform to build and manage purpose-specific AI agents that retrieve information, take action, orchestrate processes, and collaborate with AI agents and humans to execute complex processes end-to-end – dynamically.

So how does Workato Genie work? Customers interact with a pre or custom-built Genie through conversational interfaces such as Slack and Microsoft Teams or trigger the Genie through events in applications such as Salesforce, Workday, and Jira. Workato Genie understands the intent, enriches with context from knowledge bases and other applications in real-time, and reasons to create an execution plan using Generative AI. Workato Genie then starts executing the plan, which could be as simple as taking an action on an application or as complex as orchestrating an entire process from start to finish. During the execution of the plan, Workato Genie involves other Genies or humans as needed, ensuring humans are an integral part of every step it takes.

Built on a proven foundation of security and governance, Genies:

  • Are Domain Experts: Deep domain expertise that it learns from knowledge bases, applications, and other data sources
  • Learn Continuously: Learn continuously from user interactions and outcomes. These learnings are applied only to the customer’s instance and not broadly to everyone
  • Enriches Context in Real-Time: Understands user’s intent, their role, and enriches that with context in real-time from knowledge bases and applications
  • Reason: Understands intent and breaks it down into tasks and an execution plan
  • Act Securely: Authenticates users at runtime from conversational interfaces (patented technology) and takes action on systems with human approvals as needed
  • Act Responsibly: AI takes action and orchestrates processes based on the skills it is provided, ensuring AI never goes rogue and does only what it is supposed to. Customers can add, change, or delete skills anytime
  • Collaborate: Collaborates with other Genies running on the platform to dynamically execute a process end-to-end

“AI agents have been on our radar for a while due to their potential to transform the way we work. However, many of these only offered point solutions, addressing specific problems rather than providing a comprehensive platform,” said Pranav Shahi, VP, Head of Business Technology at ServiceTitan. “With Workato Genie, we now have a platform that builds AI agents capable of not just knowledge deflection, but also action and process orchestration. This allows us to meet the needs of multiple business lines, starting with ITGenie for IT Helpdesk. It is truly transformational.”

What are Genie Apps? Genie Apps are pre-built agentic applications on Workato Genie. They come pre-integrated with over 1,000 applications and data sources, can be completely customized by the customer to their specific business processes, and collaborate with other Genie Apps and custom Genies built by the customer to execute complex processes dynamically. Starting today, the following Genie Apps are available:

  • ITGenie: An agentic IT Helpdesk application that addresses IT helpdesk needs such as ticket deflection and application provisioning/deprovisioning, thereby reducing mean time to response and improving employee experience
  • SalesGenie: An agentic sales assistant to improve sales productivity from lead to close, and is completely customizable to the sales processes and sales methodology of the company

“In this era of AI, agentic solutions have only scratched the surface of what’s possible with AI agents. With Workato Agentic, businesses can now rapidly build and manage AI Agents with low-code/no-code to supercharge productivity and drive operational efficiency throughout their organization,” said Bhaskar Roy, Chief of AI Products & Solutions at Workato. “The platform approach to build AI Agents coupled with pre-built agentic applications enables businesses to realize ROI immediately.”

Named a Leader in the 2024 Gartner® Magic Quadrant™ for iPaaS, Workato enables enterprises to transform their business operations by orchestrating business processes end-to-end and operationalizing AI across the entire organization. Designed with best-in-class security and governance, scalability, performance, and availability, Workato’s low-code, no-code platform makes it easy for IT and business teams to orchestrate their applications, data, and experiences.

Starting today, Workato has released the Exclusive Edition of Workato Genie, which will be available to 100 existing customers. General availability will launch at the beginning of 2025.

To read more about Workato Genie and the future of Enterprise Orchestration, click here.
Hashtag: #workato




The issuer is solely responsible for the content of this announcement.

Workato

The leader in AI-driven enterprise orchestration, Workato helps organizations drive business efficiency at scale without compromising security and governance. Built for Business and IT users, Workato is trusted by over 2,000 top brands, including Broadcom, Zendesk, and Atlassian. Headquartered in Mountain View, Calif., Workato is backed by Altimeter Capital, Battery Ventures, Insight Venture Partners, Storm Ventures, Norwest Venture Partners, and Redpoint Ventures. For more information, visit workato.com or connect with us on social media:

    Empowering Women in ASEAN’s Digital Economy

    Digital Innovations for Female Entrepreneurs in ASEAN Meeting (DIFEM) on 11-12 September .

    The United States (US) Department of State hosted the Digital Innovations for Female Entrepreneurs in ASEAN Meeting (DIFEM) on 11-12 September in Vientiane. This two-day event aimed to tackle the financial hurdles faced by micro, small, and medium-sized enterprises (MSMEs) and to promote ASEAN’s Digital Trade Standards Roadmap.

    Aligned with Laos’s ASEAN chairmanship priorities, DIFEM was a key component of the US-ASEAN Connect Digital Economy Series, highlighting a strong commitment to advancing ASEAN’s digital economy.

    The conference gathered 75 entrepreneurs from across ASEAN, focusing on enhancing their digital capabilities. Attendees, including technology companies, government officials, and fellow entrepreneurs, engaged in collaborative efforts to streamline business operations and forge new commercial partnerships.

    A highlight of the event was the design sprint activities, where participants received personalized consultations from industry experts to address specific business challenges. Additionally, panel discussions led by prominent female leaders in fintech, digital innovation, and artificial intelligence provided insights into leveraging digital tools to optimize business practices and expand market reach.

    US Ambassador to Laos, Heather Variava, underscored the crucial role of women in the digital economy.

    “The digital economy in Southeast Asia needs more women working on AI, fintech, and innovating in business policy and leadership roles. Only then can this region maximize equitable and inclusive growth,” Variava stated.

    Manothong Vongxay, Vice Minister of Industry and Commerce, praised the impact of women-led enterprises.

    “Women-led enterprises are setting the standard for networks of support and mentorship. We witnessed the strength of female founders sharing assets, skills, and experiences to increase market potential across many platforms,” Vongxay remarked.

    The DIFEM conference not only highlighted the innovative spirit of ASEAN’s female entrepreneurs but also reinforced the region’s commitment to a digital future, driven by inclusivity and collaboration.