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Azbil to Develop Digital Solutions for Intelligent Building Management Systems

TOKYO, JAPAN – Media OutReach – 10 June 2021 – Azbil Corporation (Tokyo Stock Exchange Code: 6845) announced that it has started developing new digital solutions for use with intelligent building management systems (IBMS), with support from the Singapore Economic Development Board (EDB).

Azbil’s Singapore showroom

In recent years, as modern cities are being transformed into smart cities, solutions are being developed in siloes—in other words, in isolation—which hinders both cross-sector information-sharing and the overall benefit such solutions can offer society. Against this backdrop, Azbil has started a technological development project for developing new IBMS digital solutions that combine AI and big data.

The new digital solutions aim to share and visualize information comprehensively, contribute to a sustainable society, and improve people’s quality of life. Specifically, they aim to improve the safety of buildings and occupants, increase convenience and energy efficiency, and reduce operational costs and buildings’ impact on the environment. This will be accomplished through an infrastructure that enables the status of the building and occupants to be checked and managed remotely.

“We are pleased that Azbil Corporation is advancing its innovation and digitalization capabilities in Singapore,” said Ms. Linda Sein, Senior Vice President, Investment Facilitation, EDB. “Azbil’s development of smart technologies and infrastructure in Singapore reflects the country’s strengths in innovation and R&D for urban solutions and demonstrates our value in helping companies innovate and test-bed solutions for smart cities.”

“I am so excited to announce that, in Singapore, Azbil Corporation will invest and move forward with the state-of-the-art innovation project of developing digital solutions for lBMS, with such significant support from Singapore’s Economic Development Board in response to rapidly increasing demands for digital transformation and smart solutions that leverage AI and big data,” commented Mr. Takayuki Yokota, Azbil’s CFO and senior managing executive officer in charge of global corporate communication.

Azbil’s Singapore showroom is scheduled to exhibit conceptual images of the new digital solutions for IBMS as well as remote building operation and management.

Guided by the azbil Group philosophy of “human-centered automation,” Azbil continues to engage in initiatives that contributes “in series” to the achievement of a sustainable society and continual growth.


About Azbil Corporation

Azbil Corporation, formerly known as Yamatake Corporation, is a leading company in building and industrial automation, using its measurement and control technologies to provide customers with high value-added solutions to make their operations more efficient and sustainable. Founded in 1906, Azbil serves customers across the globe in a broad range of industries and aims to contribute to people’s safety, comfort and fulfilment, and global environmental preservation. At the end of March 2021, Azbil employed over 10,000 people worldwide and generated ¥246 billion in revenue.

For more information, please visit https://www.azbil.com/.

#Azbil

CUHK Business School Research Examines the Loopholes that Enable Companies to Greenwash Their Supply Chains

HONG KONG SAR – Media OutReach – 10 June 2021 – The days of running businesses solely for profit are long gone. Businesses, large or small, must make considerable efforts to be socially responsible and eco-friendly. A past survey shows that 91 percent of global consumers expect businesses to address social and environmental issues, and 90 percent of them would boycott a company if it were engaged in irresponsible business practices. In other words, corporate social responsibility (CSR) is not only a buzzword, but vital for businesses to be successful nowadays. However, it is not always easy to tell whether a company is really doing good or just faking it, and as a recent research study looks at depth, some firms would voluntarily publish their supply chain relationships with “green” suppliers to to present a CSR image that fails to represent the whole truth.

Titled Corporate Social Responsibility in Supply Chain: Green or Greenwashing?, this research study is the first to examine greenwashing behaviour of firms by looking at the voluntary disclosure of their suppliers. It was co-conducted by Jing Wu, Assistant Professor in the Department of Decision Sciences and Managerial Economics at The Chinese University of Hong Kong (CUHK) Business School, Yilin Shi, an incoming PhD student at the CUHK Business School, and Prof. Yu Zhang at Peking University. The researchers found greenwashing to be common in the more than 40 countries who are the world’s major economies. The team looked at around 7,600 public manufacturing firms globally and observed over 12,000 unique firm-supplier-year relationships from 2003 to 2017.

“It is just not enough for firms to show the ‘green’ image of themselves to the world to demonstrate their efforts in CSR. Our results show that firms now selectively reveal their ‘green’ suppliers to win customer trust,” Prof. Wu says.

To gauge greenwashing behaviour, the researchers first calculated a score for each of the companies in the sample based on their environmental performance. They found consistent evidence that a suppliers’ environment score is positively related to how likely their partner firm would disclose its supply chain relationship. Specifically, a one-standard-deviation increase in a supplier’s environment score would lead to a 4.2 percent higher chance of being disclosed by their customer firm. In addition, firms tend to not reveal their less eco-friendly suppliers.

To rule out the alternative explanation that firms may have chosen to disclose their relationship with a certain set of suppliers based on other favourable characteristics and that these suppliers also happen to possess strong CSR credentials, the researchers tested if firms displayed greenwashing behaviour more when their local weather was abnormally hotter, an indicator of global warming.

“For example, people google more about global warming in extremely hot days and even retail investors would sell stocks of firms that produce more carbon emissions and buy stocks of more eco-friendly firms,” Prof. Wu explains. “The same goes for our study. We think that if firms greenwash because they are concerned about their CSR image, then such behaviour would be more prominent in extreme weather conditions.”

Just as theorised, Prof. Wu and his co-authors found that firms are significantly more likely to fake good CSR image by greenwashing in extremely hot weather. “We also find that when other environmental concerns trigger people’s attention to climate warming, such as wildfire outbreaks, local firms are also more likely to greenwash their images,” Prof. Wu adds.

Who Does Greenwashing?

In terms of firm size and market share, the study found that small firms and those with less market share and usually lower CSR scores are more likely to greenwash in presenting a good CSR image. This is because unlike large firms, small firms may not have the resources to invest in substantial CSR efforts and they may need to leverage the power of their supplier’s images. For firms facing intensive competition, faking a green image without making real CSR efforts can be a convenient strategy. When small firms are under competitive pressure, a good CSR image may help them to stand out from their rivals.

Firms that are more concerned about their public image and reputation are also more likely to conduct greenwashing. In particular, firms that spend significantly more on advertising are found to be more aggressive in supply chain greenwashing, as the strategic disclosure of their “green” suppliers would help build a better CSR image.

The researchers also found that more profit-hungry firms are likely to engage in supply chain greenwashing. According to the study, firms seeking to chase a higher return on assets (ROA) tend to hide their “brown” or less environmentally-friendly suppliers to avoid being punished for having a low CSR affiliation. The same is true for firms that are owned more by institutional investors. A firm with a good CSR image is a profitable asset in investors’ portfolios, and therefore firms might want to maintain a positive image for institutional investors. On the other hand, some institutional investors might not care about greenwashing at all as long as it brings in profits.

The study highlights that if a supplier has more institutional ownership, then a firm using this supplier is more likely to selectively disclose the relationship based on the latter’s environmental performance. This is because a relationship with a supplier with good CSR credentials and large institutional ownership will receive more public attention, which would benefit the firm using this supplier in terms of publicity and recognition.

“If the ‘bright’ side to CSR is a world where firms are seeking to lower their carbon footprint, then what our study shows is the ‘dark’ side and how smaller and weaker firms are using it to greenwash their public image,” Prof. Wu says.

Short-term Benefit

Showing off a “green” image is not the only benefit that the firms can get out of greenwashing. The researchers found that sales in firms that disclose their suppliers with good environment ratings increased when compared with sales of the firms that disclose their “brown” suppliers. However, such an improvement in sales was short-lived. Similarly, disclosing “green” suppliers could have a positive effect on a firm’s ROA, but the effect would diminish in the long term.

Why is that? Prof. Wu explains that the public can be slow in familiarising themselves with the manufacturing process of products or the details of supply chains, so it is easy for firms to lure people with their seemingly “green” efforts in the supply chain. But, in the long run, the general public would realise that what the firms did was a mere publicity stunt. Therefore, the boosted sales and ROA would not last.

“Everyone wants to drive a Tesla, but not all of them know how the cars are made and where the parts come from. If a manufacturer tells the public that they only work with eco-friendly suppliers, then people might just fall for it,” Prof. Wu says. “Just like how retail customers are now increasingly sceptical of so-called ‘green’ products, the public would become sophisticated enough to tell whether the firms are dedicating real efforts in protecting the planet. It just takes time.”

Real-world Implications

Prof. Wu and his co-authors point out that there is a way to put a damper on firms’ greenwashing behaviour. In examining environment-related disclosure regulations around the world launched between 2003 and 2016, they found that supply chain greenwashing typically reduces after CSR reporting and disclosure regulations are tightened.

The researchers also say that since, more often than not, environmental legislation tends to focus on the green credentials of a company’s own production and operations and pay less attention to its suppliers, it can be easy for firms to hide environmentally polluting production processes in complex supply chains.

To enhance the effectiveness of regulations, they suggest countries expand their scope in requiring the disclosure of suppliers. This way, firms would not be able to only disclose the “green” suppliers and hide the bad ones. Policymakers should also consider improving the transparency of supply chains in the current regulatory framework and they should always beware of firms’ strategic and selective disclosure to boost a “green” image.

For managers, the researchers advise them to bear in mind that higher profits, either in the form of sales or ROA, brought about by greenwashing practices only last for a very short term. When people find out that a firm engaged in greenwashing their CSR efforts and with no actual interest in being socially responsible, then the short-term gains would likely disappear.

“For investors, they should make an effort to detect when strategic disclosure of ‘green’ suppliers purely for CSR image purposes is happening, and realise that only truly greener supply chains can improve firms’ capital market valuation in the long term,” Prof. Wu comments. “The public can also get in on the action and help out by monitoring any suspicious supply chain greenwashing behaviour.”

Reference:

Shi, Yilin and Wu, Jing and Zhang, Yu, Corporate Social Responsibility in Supply Chain: Green or Greenwashing? (July 25, 2020). Available at SSRN: https://ssrn.com/abstract=3700310 or http://dx.doi.org/10.2139/ssrn.3700310

This article was first published in the China Business Knowledge (CBK) website by CUHK Business School: https://bit.ly/3fFpu3S.

About CUHK Business School

CUHK Business School comprises two schools – Accountancy and Hotel and Tourism Management – and four departments – Decision Sciences and Managerial Economics, Finance, Management and Marketing. Established in Hong Kong in 1963, it is the first business school to offer BBA, MBA and Executive MBA programmes in the region. Today, CUHK Business School offers 10 undergraduate programmes and 18 graduate programmes including MBA, EMBA, Master, MSc, MPhil and Ph.D. The School currently has more than 4,800 undergraduate and postgraduate students from 20+ countries/regions.

In the Financial Times Executive MBA ranking 2020, CUHK EMBA is ranked 15th in the world. In FT‘s 2021 Global MBA Ranking, CUHK MBA is ranked 48th. CUHK Business School has the largest number of business alumni (40,000+) among universities/business schools in Hong Kong – many of whom are key business leaders.

More information is available at http://www.bschool.cuhk.edu.hk or by connecting with CUHK Business School on:

Facebook: www.facebook.com/cuhkbschool

Instagram: www.instagram.com/cuhkbusinessschool

LinkedIn: www.linkedin.com/school/cuhkbusinessschool

WeChat: CUHKBusinessSchool

#CUHKBusinessSchool

Windflower Florist Announces New Brand Story and Product Offerings

SINGAPORE – Media OutReach – 10 June 2021 – Windflower Florist, one of Singapore’s leading online florists, unveiled a new brand story along with fresh product offerings in response to changing tides in the industry of gifting.

Windflower Florist has expanded its product offerings, tailoring its range to the ever-evolving needs and wants of its customers. As celebrations and gatherings are tightly regulated amidst the pandemic, the company seeks to provide a one-stop gifting solution, saving customers from the hassle of shopping from multiple stores.

The company has partnered with reputable vendors in Singapore to offer a wide selection of gift bundles featuring their flower arrangements with products such as cakes, bird’s nests, home & living and wellness products. The brand also modernized their gift hampers by introducing sustainable packaging which can be reused many times over. With e-learning and work-from-home arrangements being the norm, the team also curated a selection of DIY kits for all to enjoy from the comfort of their homes.

Windflower Florist made its way into the minds and hearts of its customers back in 2005 when Stanley Tan, a fresh polytechnic graduate then, took the trade online and revitalised the 20 year-old family business.

As the business grew, so did the team.

Naturally, the essence of the company changed as its people refined its culture and DNA throughout the past 16 years. Despite high turnover rates in the industry, the Windflower team has remained united, weathering the uncertainties that came with a global pandemic.

The team consists of florists and floral enthusiasts, determined to help build a brand that they believe in. They are from very diverse backgrounds and many took a leap of faith to step back from what society perceived as stable careers to pursue their passion.

About Windflower Florist

Windflower Florist started its operations in 1997. Since then, the company has grown into one of Singapore’s most popular online florists — a far cry from its humble beginnings.

A modern gifting company helmed by a team of passionate florists and flower enthusiasts, these individuals come from all walks of life where they took the courage to take a step back from what society perceived as stable careers to pursue their passion. Windflower florist offers a variety of flowers and gifts such as dried flower bouquets, rustic flower bouquets, graduation bouquets, lily bouquets, baby hampers, and hydrangeas.

Most recently, the florist has also expanded its offerings, collaborating with vendors to offer its customers cakes, hampers, candles, and more.

The florist has a dedicated wedding arm, O’hara Weddings, and flower subscription arm, Urban Meadow Flowers, that specialises in weddings and weekly/bi-weekly flower subscription services respectively.

For more information, please visit: https://windflowerflorist.com/

#WindflowerFlorist

Citi-HKCSS Community Intern Program 2021 Handing Young Leaders the Torch of Corporate Social Responsibility

HONG KONG SAR – Media OutReach – 9 June 2021 – Citigroup Inc. (NYSE: C)

The yearly Citi-HKCSS Community Intern Program (CIP) continues, lighting up the way for local business university students to venture into Corporate Social Responsibility (CSR) and social awareness. 2021 marks the 11th year of the program.

CIP is sponsored and organized by Citi and co-organized by the Hong Kong Council of Social Service (HKCSS). The program is a first-of-its-kind cross-sector collaboration between academia, business and the NGO sector to provide local university students with internship opportunities at local non-profit organizations in order to cultivate the concept of CSR and broaden young talents’ understanding of the community.

The program gives Hong Kong’s future business leaders the chance to work with local non-profit organizations to tackle obstacles faced by the Hong Kong community. 80 business school students from 10 local universities are selected and will be placed into 40 different non-governmental organizations (NGOs) this summer, enabling them to contribute their knowledge and expertise to build capacity for the NGOs.

At the launch ceremony, Ms. Wendy Hu, Managing Director and Team Head, Hong Kong, Citi Private Bank said: “Citi has always been proud of our commitment to Corporate Social Responsibility. This is the 11th year we have run CIP, nurturing the concept of CSR in more than 770 leaders of tomorrow. We believe understanding both the community and its challenges are central skills essential to being a future leader. We are committed to continuing this program and collaborating with our partner HKCSS to be the catalyst that enables young talent to bring good and positive changes to our society.”

Mr. Chua Hoi Wai, Chief Executive of the Hong Kong Council of Social Service, has also added: “This year marks the 11th anniversary of CIP. We are glad to continue our partnership with Citi in this meaningful program and would like to express our gratitude towards our university partners and non-governmental organizations (NGOs) for their continuous support. In retrospect, business students contributed their expertise and innovative ideas to the NGO sector through this internship program. The alumni’s devotion to the society and their continuous efforts to put CSR into practice are our drive to sustain the program. We hope the interns in 2021 continue to brighten the community with the spirit of CIP and Corporate Social Responsibility.”

The 80 interns will work in 40 NGOs for 160 hours or more during July and August of 2021. They’re serving various community groups, including low-income families, the elderly and persons with disabilities, as well as helping in environmental conservation, providing strategic and operational assistance to their assigned NGOs in areas including but not limited to network building, brand-building, fundraising, social enterprise business, operations and community service support. They will also be given 20 hours of in-depth training on NGO operation and pressing community issues such as poverty gap, population ageing and environmental conservation. The training also includes seminars on CSR and cross-sector partnerships, visits to non-profit and social enterprises, as well as opportunities to interact with various underprivileged groups.

Photo 1

Ms. Wendy Hu, Managing Director and Team Head, Hong Kong, Citi Private Bank (middle) and Mr. Chua Hoi Wai, Chief Executive of the Hong Kong Council of Social Service (left), along with a representative of the CIP Alumni, mark the official launch of Citi-HKCSS Community Intern Program 2021.

Photo 2

(first row sixth from left) Ms. Wendy Hu, Managing Director and Team Head, Hong Kong, Citi Private Bank and (first row fifth from left) Mr. Chua Hoi Wai, Chief Executive of the Hong Kong Council of Social Service, pictured with the interns, NGO and university representatives, at the launch ceremony for the Citi-HKCSS Community Intern Program 2021.

About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Additional information may be found at www.citigroup.com | Twitter: @Citi | YouTube: www.youtube.com/citi | Blog: http://new.citi.com | Facebook: www.facebook.com/citi | LinkedIn: www.linkedin.com/company/citi

About HKCSS

The HKCSS is an umbrella organisation of 490 agency members that provide over 90% of the social welfare services in Hong Kong. HKCSS launched the Caring Company Scheme in 2002 to build a cohesive society by promoting strategic partnership among business and social service partners and inspiring corporate social responsibility through caring for the community, employees and the environment. HKCSS puts much effort in building capacity for social enterprises through the Social Enterprise Business Centre (SEBC) to advance social entrepreneurship and mobilize social innovation.

Additional information may be found at www.hkcss.org.hk | Facebook: www.facebook.com/hkcssfans

#Citibank

Two Women Struck by Lightning in Houaphan Province

Lightning strike

Two women were killed after being struck by lightning in Houaphan Province during severe thunderstorms.

Medallia named LEADER in Report for Customer Feedback Management Platforms by Independent Research Firm; Steps up Presence in Korea

Medallia Experience Cloud receives one of the highest scores in strategy and market presence categories.

 

SEOUL, SOUTH KOREA – Media OutReach – 9 June 2021 – Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience, has been recognised as a Leader in The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021.


The global report evaluated 12 service providers based on 33 criteria. Medallia was among the highest scoring vendors in the strategy category, receiving the highest scores possible in execution and delivery on roadmap, product vision and strategy, enterprise strategy, partner strategy, and services strategy criteria.

Mr Greg Philiotis, SVP, Head of International Industry Sales, Medallia, commented, “We will continue to do what we do best in customer and employee experience management – helping our clients engage meaningfully with stakeholders at all levels, using our proprietary and scalable software-as-a-service platform – Medallia Experience Cloud™.”

Medallia Experience Cloud™ uniquely fuses human and machine learning to reveal the most relevant customer insights, and makes them actionable to every role across an organisation. By integrating opinions with operational data, companies are empowered to make smarter, more effective decisions.

Over the last seven years, Medallia’s operations in APAC has grown significantly from a single market in Australia to five markets, including South Korea which was established last year.

Mr Kwanghak Kim, Country Manager of Korea commented, “We are very focused on turning signals into actions that drive growth. We look forward to deepening partnerships with our growing customer base in Korea and working closely with them to fulfill the ever-evolving customer and employee expectations.”

About Medallia

Medallia (NYSE: MDLA) is the pioneer and market leader in customer, employee, citizen and patient experience. The company’s award-winning SaaS platform, Medallia Experience Cloud™, is the experience system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media and corporate messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment. For more information visit www.medallia.com.

#Medallia

DYXnet wins Bronze STEVIE® Award for its excellent MPLS & SD-WAN hybrid network solution

HONG KONG SAR – Media OutReach – 9 June 2021 – DYXnet, a leading carrier-neutral network service provider in Greater China, announces that it was named the winner of Bronze Stevie Award for Innovation in Technology Management, Planning & Implementation (Telecommunications Industries) in the 2021 Asia-Pacific Stevie Awards with its outstanding MPLS & SD-WAN hybrid network solution.

The Asia-Pacific Stevie Awards are the only business awards program to recognize innovation in the workplace in all 29 nations of the Asia-Pacific region. The Stevie Awards are widely considered to be the world’s premier business awards, conferring recognition for achievement in programs such as The International Business Awards® for 19 years.

More than 900 nominations from organizations across the Asia-Pacific region were considered this year in different categories. The award winners were determined by the average scores of more than 100 executives around the world acting as judges in March and April.

“We are honored to be recognized by one of the world’s premier business award for our strong network and technology management capability. With today’s fast-evolving society and technology, business continuity is of paramount importance for enterprises to strengthen competitiveness and this has always been the value we committed to bring to our customers,” said Tony Tsang, Chief Executive Officer of DYXnet. “The Stevie Award we received fully demonstrates our ability to provide top-notch hybrid network solutions, and also recognizes our commitment to assisting corporate customers in the Asia-Pacific region to achieve operational excellence.”

With its growing popularity over the years, DYXnet has put substantial resources into the development of its network solutions and has achieved various recognitions including the “SD-WAN Ready” certificate initiated by the Committee on SDN/NFV/AI Standards and Industry Promotion (CCSA TC610) and the “Asia Pacific Zero Outage Supplier Award 2019” from T-Systems. All these recognitions strongly demonstrate DXYnet’s leading position in assisting enterprises to accelerate business performance with a full suite of advanced network solutions.

About DYXnet

Being one of the leading carrier-neutral enterprise network service providers in Greater China, DYXnet has been specialized in providing enterprise network solutions including Multiprotocol Label Switching (MPLS), Software-Defined WAN (SD-WAN), internet access, data center services, and network security solutions to enterprise clients via efficient provisioning capabilities in numerous cities throughout Greater China and the wider Asia-Pacific region. In response to the evolving needs of its ever-growing customer base, DYXnet enlarges its product portfolio to further deliver enterprise cloud and SaaS solutions. DYXnet is a wholly-owned subsidiary of 21Vianet Group (NASDAQ: VNET), a leading carrier- and cloud-neutral Internet data center services provider in China.

With its outstanding performance in delivering secure, stable, and comprehensive network services, DYXnet was among the first ICT service providers in Greater China to obtain several ISO international certifications including ISO/IEC 27001:2013, ISO/IEC 20000-1:2018, and ISO 9001:2015 that reinforce the high standards of its information security, IT service management, and quality management, respectively.

For more information about DYXnet, please visit www.dyxnet.com.

#DYXnet

About the Stevie® Awards

Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

Medallia named LEADER in Report for Customer Feedback Management Platforms by Independent Research Firm; Steps up Presence in Japan

Medallia Experience Cloud receives one of the highest scores in strategy and market presence categories.

 

TOKYO, JAPAN – Media OutReach – 9 June 2021 – Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience, has been recognised as a Leader in The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021.

The global report evaluated 12 service providers based on 33 criteria. Medallia was among the highest scoring vendors in the strategy category, receiving the highest scores possible in execution and delivery on roadmap, product vision and strategy, enterprise strategy, partner strategy, and services strategy criteria.

Mr Greg Philiotis, SVP, Head of International Industry Sales, Medallia, commented, “We will continue to do what we do best in customer and employee experience management – helping our clients engage meaningfully with stakeholders at all levels, using our proprietary and scalable software-as-a-service platform – Medallia Experience Cloud™.”

Medallia Experience Cloud™ uniquely fuses human and machine learning to reveal the most relevant customer insights, and makes them actionable to every role across an organisation. By integrating opinions with operational data, companies are empowered to make smarter, more effective decisions.

Over the last seven years, Medallia’s operations in APAC has grown significantly from a single market in Australia to five markets. The newly-established Japan office has, within a short span of one year, built robust rapport with clients and partners of similar vision.

Mr Oura Manabu, Head of Japan commented, “We are very focused on turning signals into actions that drive growth. We look forward to working closely with like-minded partners like Ipsos to help companies in Japan fulfil the ever-evolving customer and employee expectations.”

About Medallia

Medallia (NYSE: MDLA) is the pioneer and market leader in customer, employee, citizen and patient experience. The company’s award-winning SaaS platform, Medallia Experience Cloud™, is the experience system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media and corporate messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment. For more information visit jp.medallia.com.

#Medallia