Samsung Offers Full Refund, Exchange of Galaxy Note 7s
Laos Samsung Electronics Sole Co., Ltd. has announced that it will offer a full refund or exchange for new products for the original or replacement Galaxy Note7 devices following reports suggesting that the replacement Galaxy Note7 is also catching fire.
In a statement issued on Friday, the company advised people who own a Note7, whether it is an original or a replacement, to turn off the power and stop using the device.
“Customer safety is our top priority. Following recently reported cases involving the Galaxy Note7, we have taken the decision to stop all sales and exchanges of both original and replacement Galaxy Note7 devices. Consequently, we have permanently discontinued production of the device,” the company said in the statement.
The company invites everyone who owns an original or replacement Galaxy Note7 to exchange it for a Galaxy S7 Edge, Galaxy S7 or Galaxy Note5 with a refund of the price difference between devices plus US$100 in cash.
Alternatively, owners can obtain a full refund.
Purchasers are encouraged to contact the retail outlet where they bought the device or ring the Samsung customer call centre on 021 417 333 for more detailed information about refunds and exchanges from 8am to 6pm every Monday to Friday.
“We sincerely apologise for the inconvenience this may cause our customers and partners who have trusted and waited for the Galaxy Note7,” the company said in the statement.
“We remain committed to working diligently with the appropriate regulatory authorities to take all necessary steps to resolve the situation.”
South Korean tech giant Samsung recalled 2 .5 million Galaxy Note7 phones in September after complaints of exploding batteries, and later insisted that all replaced devices were safe. However, the replaced devices were also reported to be catching fire, the BBC reported on October 11.
Source: Vientiane Times