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Hilton Shanghai Hongqiao – Inviting You to Experience a Different New Year During the Spring Festival

SHANGHAI, Jan. 21, 2025 /PRNewswire/ — Hilton Shanghai Hongqiao, located in the heart of Hongqiao Economic and Technological Development Zone, offers convenient transportation and a wide range of surrounding entertainment facilities. During the Spring Festival, the hotel has prepared a series of exciting activities for guests to experience a unique Lunar New Year.

At 10:08 am on the first day of the Lunar New Year (January 29th), a lion dance performance will be held. As a traditional Spring Festival celebration, the lion dance symbolizes good luck and auspiciousness. The majestic lions will leap and dance to the sound of gongs and drums, creating a lively atmosphere that allows you to feel the unique charm of the Lunar New Year.


From the first day to the sixth day of the Lunar New Year, the hotel has arranged various traditional handicraft activities. On the first day, you can participate in the couplet-writing activity, using a brush to write blessings on red paper and experiencing the charm of Chinese calligraphy. On the second day, make lanterns to enjoy the fun of traditional handicrafts and add warmth to the New Year. On the third day, paper-cutting activities let you feel the charm of paper-cutting art. On the fourth day, the whole family can make homemade cookies together. On the fifth day, make dumplings symbolizing reunion. On the sixth day, make tangyuan and enjoy the sweet New Year atmosphere.

The hotel features over 612 elegantly designed and well-equipped guest rooms and suites. The newly upgraded rooms in Building 1 incorporate Shanghai Shikumen elements and the “Work + Play” concept, along with a 55-inch high-definition LCD TV and wireless charging devices. In terms of dining, Hujiang 88 Restaurant combines various cuisines, and the Executive Lounge exudes the retro charm of old Shanghai. Additionally, the hotel provides leisure facilities such as a fitness center, a heated swimming pool, a courtyard garden, and a SPA.

Hilton Shanghai Hongqiao sincerely invites you to participate in these Spring Festival activities, gain a deeper understanding of Chinese traditional culture, and spend a happy, peaceful, and culturally-rich New Year. The hotel is located at 1116 Hongsong East Road, Minhang District, Shanghai. For reservations, visit shanghaihongqiao.hilton.com.

Sompo Insurance (Thailand) partners with Collinson International to provide access to airport lounges and travel experiences in the case of flight disruptions

The partnership provides Sompo Insurance policyholders in Thailand instant access to over 1,600 airport lounges and travel experiences in the event of flight delays.

SINGAPORE, Jan. 21, 2025 /PRNewswire/ — Collinson International, a global leader in the provision of airport experiences, loyalty and customer engagement solutions, and owner and operator of Priority Pass, partners with leading insurance provider, Sompo Insurance Thailand (Sompo) to bring a new level of ease to its travelling customers with the introduction of Sompo Smart Delay. This partnership provides Sompo’s customers in Thailand instant access to over 1,600 airport lounges and travel experiences globally, making flight delays less stressful for travellers.

Recent flight delay statistics[1] show that as of June 2024, 33 million travellers across Asia Pacific were impacted by more than an hour of flight delays. In turn, six in ten travellers surveyed through Priority Pass research revealed that preflight issues can initiate stress and a “Fear of Switching Off” (FOSO) for the rest of their trip. With travel being one of the highest spend categories for respondents across all Asia Pacific markets – accounting for almost a third of annual expenditure – there is an opportunity for brands to build stronger relationships with their customers by offering benefits designed to reduce travel stress.

With the seamless integration of Collinson International’s SmartDelayTM solution into Sompo’s platform, Sompo TravelJoy, single and annual trip policyholders will be able to redeem access to airport lounges and travel experiences as soon as a flight delay occurs. Eligible policyholders will automatically be sent a digital lounge access voucher, through which they can easily redeem their real-time travel benefit[2].

“Our partnership with Collinson International is a strategic leap forward in redefining the future of travel insurance. As the first Sompo entity to pioneer the innovative Sompo Smart Delay feature, we’re proud to lead this initiative that will soon be expanded across other Sompo entities in the Asia Pacific region,” said Aditya Vardhan Tibrewala, CEO of Sompo Insurance (Thailand). “By offering exclusive perks like Sompo Smart Delay, we’re not just positioning Sompo Thailand as a trailblazer in the industry, we’re setting a new standard for the entire travel insurance in the Thai market to deliver an unparalleled travel experience. Collinson International’s global reach, strategic expertise, and innovative approach to customer benefits make them the perfect partner to elevate our offerings. Together, we’re excited to redefine what it means to be a travel insurance provider and deliver exceptional value to our customers.”

“With our recent research revealing that travellers in Thailand greatly value airport lounge access, particularly during the event of a flight delay, we are confident that our partnership with Sompo will provide a convenient and accessible solution that will alleviate travel stress and provide their valued customers a place to unwind and relax at the airport; enabling them to enjoy their upcoming travel with peace of mind. We look forward to welcoming eligible Sompo policyholders to our vast network of airport lounges and travel experiences internationally,” said Todd Handcock, Global Chief Commercial Officer and Asia Pacific Executive Chair at Collinson International.

For more information on Sompo Smart Delay (made available via the Sompo TravelJoy platform), please click here.

Note to Editors

Sompo Smart Delay is now available on Sompo TravelJoy. Under Sompo TravelJoy “Plan C”, single-trip and annual-trip policyholders departing from and arriving to Thailand, can enjoy complimentary access to airport lounges and travel experiences when their flight is delayed by 1 hour. Sompo TravelJoy “Plan B+” will receive this benefit for delays of 2 hours or more.

About Collinson International 

Collinson International is the global, privately-owned company dedicated to helping the world to travel with ease and confidence.   

We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide. We deliver market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million end consumers.  

Collinson International is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of over 1,700 lounges and travel experiences, including dining, retail, sleep and spa, in 725 airports in 145 countries, helping to elevate the journey into something special.     

Collinson International’s flight disruption assistance product, SmartDelayTM, gives airline passengers, who have registered their flight, access to an airport lounge or alternative benefit in case of a flight delay or cancellation. 

About Sompo Insurance Thailand

Sompo Insurance (Thailand) Public Company Limited (Sompo Thailand) is a member of the Sompo Group, a trusted and established insurance provider for over a century with its long business history and operating in Thailand for 27 years.

With over 300 employees, Sompo Thailand strives to provide the best solutions for our customers, while adhering to the policy of honesty and integrity in operations. We offer a wide range of Consumer and Commercial products, including travel, health, safety, and property.

Our commitment and expertise in business, along with a strong financial position and an extensive global network can assure that our customers will receive the highest quality insurance service.

For more information:
https://www.sompo.co.th/
https://traveljoy.sompo.co.th/

[1] Data is sourced from Cirium and reflects data as of June 2024.

[2] Conditions are as specified by the policy. Buyers should understand the details of their coverage and its respective conditions before deciding to purchase insurance each time.

 

Alibaba Cloud Announced the Latest AI Models, Tools and Infrastructure Available to Drive More Efficient Global AI Community


JAKARTA, INDONESIA – Media OutReach Newswire – 21 January 2025 – Alibaba Cloud, the digital technology and intelligence backbone of Alibaba Group, has unveiled an expanded suite of large language models and AI development tools, upgraded infrastructure offerings, and new support programs for global developers at its annual developer summit today. These advancements aim to empower developers worldwide to build innovative AI applications more cost-effectively and drive a thriving global generative AI community.

“Alibaba Cloud is committed to delivering real value to global developers through cutting-edge AI models, enhanced cloud infrastructure, and accessible support programs,” said Dongliang Guo, Vice President of International Business, Head of International Products and Solutions, Alibaba Cloud Intelligence. “Together, we aim to spark more AI-driven innovations, benefiting startups, enterprises, and industries altogether across the globe.”

More Foundation Models and Development Tools for Developers
The latest Qwen models, Alibaba Cloud’s proprietary large language model family, including Qwen2.5 series with sizes ranging from 7billion to 72billion parameters, are now accessible via APIs on its generative AI development platform, Model Studio, for global developers to use. Additionally, multimodal AI models including vision understanding models such as Qwen-VL series, visual generation model Wanx2.1 (also known as Tongyi Wanxiang), and audio language model Qwen-Audio are also available for developers to access.

Developers can also leverage Tongyi Lingma, Alibaba Cloud’s proprietary AI coding assistant powered by the Qwen 2.5-coder model. The AI Programmer offers features such as code completion and optimization, debugging assistance, code snippet search and batch unit test generation. It provides developers with an efficient and seamless coding experience, significantly enhancing productivity and creativity.

In addition to a broader range of models, a slew of new AI development tools is also accessible by global developers on Model Studio. These tools include Workflow, which breaks down complex tasks into subtasks to enhance workflow control, and Agent, which supports multi-agent collaboration for planning and execution tasks. Other tools such as RAG (Retrieval-Augmented Generation), which helps enhance the accuracy and reliability of generative AI models with external sources; Batch Reasoning, which generates responses simultaneously with multiple prompt inputs; AutoEval (Automated Model Evaluation), as well as model deployment and application observability services will be available by end of this month.

Upgraded Infrastructure for AI Development
In order to provide robust computing to facilitate AI and other critical workloads, Alibaba Cloud revealed that its 9th Generation Enterprise Elastic Compute Service (ECS) instance will be available in global markets starting April this year. The latest generation of ECS instances has notable performance enhancements compared to its previous iteration, including a 20% increase in computing efficiency. Additionally, by accelerating networks through eRDMA (elastic Remote Direct Memory Access), its performance in supporting high-performance computing, search recommendations, and Redis databases can be further improved by up to 50%.

The cloud pioneer has also announced its innovative Alibaba Cloud Container Compute Service (ACS) is now available for international customers starting from January 2025. Designed for simplified and optimized workload deployment using container technology, the ACS integrates container services with underlying cloud computing resources, significantly reducing costs and technical complexity and enabling developers to focus on innovation rather than infrastructure management.

New GenAI Program to Spark Creativity
To foster innovation, Alibaba Cloud introduced the Alibaba Cloud GenAI Empowerment Program, a dedicated support program for global developers and startups leveraging its Qwen models to build generative AI applications. Participants in the program can gain support including free cloud credits, training workshops, invitation to tech shows and demo days, as well as product co-marketing opportunities. This program is designed to help developers and startups accelerate their generative AI projects while connecting with a broader ecosystem of innovators.

Global Developers and Customers Leveraging Qwen for Cutting-Edge Applications
Axcxept, a Japanese company specializing in AI products such as voice assistants, has developed an open-source, lightweight AI model called EZO based on Qwen 2.5 LLM. The EZO model outperforms state-of-the-art (SOTA) models in areas such as coding, information extraction, math, reasoning, roleplay, and writing in Japanese. With low latency and robust performance, EZO is tailored to serve industries such as healthcare and public institutions in Japan, ensuring secure and efficient AI applications.

“Qwen 2.5 has significantly enhanced its ability to process Japanese, giving it a competitive edge over other models. With Axcxept’s proprietary training process, we have developed a Japanese LLM that delivers unmatched accuracy,” said Kazuya Hodatsu, CEO of Axcxept Inc.

OxValue.AI, a deep-tech venture from the University of Oxford, uses Alibaba Cloud’s Qwen-based multimodal AI models for AI-driven company valuation services. By processing and analyzing text and audio data related to financing, R&D, and operations, OxValue achieves precise and cost-efficient valuation assessments tailored to corporate clients.

“Processing diverse data sources is essential for our valuation services. With the support of Alibaba Cloud’s AI models, we’ve significantly improved the quality and efficiency of this process. By collaborating with Alibaba Cloud, we’re able to deliver greater value to our corporate clients,” said Professor Xiaolan Fu, Founder of OxValue.AI.
Hashtag: #AlibabaCloud

The issuer is solely responsible for the content of this announcement.

Mitrade, Asia’s Award-Winning CFD Trading Platform, Elevates Client Fund Protection with $1 Million Insurance

BANGKOK, Jan. 21, 2025 /PRNewswire/ — As Asia’s retail trading market matures, the focus is shifting beyond regulatory compliance to a broader culture of trader protection and financial security. Mitrade, a Contract for Difference (CFD) trading platform, has introduced a million-dollar Excess of Loss Insurance Policy backed by Lloyd’s of London to strengthen its trader confidence.

This coverage provides an added layer of financial protection for Mitrade’s CFD trading community by safeguarding client money against the unlikely event of company insolvency. It goes beyond industry regulatory compliance requirements to raise the bar for trader care within the CFD trading space.

The announcement dovetails with Asia’s surge in retail CFD trading, reflecting growing interest in digital assets as part of broader financial market activity. Rapid growth highlights increasing demand for financial instruments like CFDs, which allow traders to access markets with lower capital without directly owning the underlying assets.

“Protecting trader interests today demands a more proactive approach,” said Kevin Lai, Vice President of Mitrade Group. “By providing this excess of loss policy at no cost for our user community, Mitrade addresses a critical need for enhanced capital protection that goes beyond what regulations typically require. In today’s complex trading environment, measures like these are essential for fostering trust and resilience in the broader financial landscape.”

The CFD broker operates under global regulatory authorities, including the Cayman Islands Monetary Authority (CIMA) and the Mauritius Financial Services Commission (FSC). The Excess of Loss Insurance, automatically provided to platform users, offers coverage of up to USD 1,000,000 in aggregate claims. It works alongside safeguards like the practice of segregated funds and mandatory professional indemnity insurance to strengthen client fund protection.

Mitrade’s commitment to empowering traders’ confidence and market transparency has earned recognition, including the Best Client Fund Security Global 2024 and Most Transparent Trading Platform 2024 awards.

About Mitrade  

Mitrade is an award-winning CFD trading platform servicing clients globally through its various licenses: Australia’s ASIC, the Cayman Islands’ CIMA, Mauritius’s FSC, and Cyprus’s CySEC. Committed to democratising global market access, it connects users to over 700 financial assets, including indices, forex, commodities, ETFs, and shares. Powered by proprietary AI-driven technology, Mitrade offers fast execution, low spreads, and robust risk mitigation tools. Its multi-device compatibility gives users a seamless trading experience at every journey stage. 

For more information on Mitrade, visit  https://www.mitrade.com/.

 

AECOM to deliver Investigation Study for Hong Kong’s first Wetland Conservation Park in the Northern Metropolis

HONG KONG, Jan. 21, 2025 /PRNewswire/ — AECOM, the trusted global infrastructure leader, today announced it has been selected by the Civil Engineering and Development Department (CEDD) and Agriculture, Fisheries and Conservation Department (AFCD) of the HKSAR Government to deliver the Investigation Study for Sam Po Shue Wetland Conservation Park (SPS WCP). Spanning 348 hectares, the SPS WCP is the first WCP to be established under the WCPs System proposed under the Northern Metropolis Development Strategy released in 2021, with the WCPs System aiming to conserve the wetlands with ecological values in the Deep Bay, increase environmental capacity for the Northern Metropolis, and achieve co-existence of conservation and development.

AECOM will provide comprehensive services for the investigation stage of the SPS WCP, including preliminary design, engineering infrastructure works, wetland enhancement, landscaping, environmental sustainability integration, digital monitoring, and park management. The establishment of the SPS WCP shall enhance the ecological quality and biodiversity of the Northern Metropolis, provide high-quality outdoor eco-education and recreational facilities to the public, as well as introduce modernized and sustainable aquaculture into the WCP.

“We are honored to contribute to this pioneering project within the Northern Metropolis,” said Simon Wong, vice president of AECOM’s Land Supply/Municipal Division in Hong Kong. “Bringing together the expertise of our ecologists, scientists, engineers and designers, along with internationally respected consultants from various disciplines, we look forward to creating a WCP that contributes to transforming Hong Kong’s New Territories North into a nature-positive Northern Metropolis. Through this collaboration with CEDD and AFCD, we will showcase biodiversity and aquaculture in harmony in the SPS WCP and the wide range of benefits that nature-based solutions (NbS) can offer.”

Drawing on the success of the recently opened Long Valley Nature Park, which also adopts NbS to help promote urban-rural-nature integration, the SPS WCP is poised to become one of the best international models of sustainable development. The park underscores the value of the Northern Metropolis development by seizing opportunities for advancements in biodiversity, aquaculture, eco-education, eco-recreation, park management and funding arrangement.

The SPS WCP plays a central role in maintaining ecological balance, with a strategy focused on enhancing ecological function and capacity. The park will adopt a sustainable management and operation model that encourages cross-sector collaboration and maximizes conservation efforts and aquaculture development with financial returns. Innovative digital technologies from global and Mainland China, such as camera traps, bioacoustics, e-DNA, AI, and IoT monitoring tools, will also be deployed to enhance project outcomes.

The phased development of the SPS WCP will begin with the conservation of fishponds and wetlands in the northern part of the WCP, crucial for maintaining the core bird flight path. Upon completion, the park will provide diverse wetland habitats essential for migratory waterbirds, including globally threatened species such as the Black-faced Spoonbill, and other important species like the Eurasian otter.

Views of the proposed area for the future Sam Po Shue Wetland Conservation Park
Views of the proposed area for the future Sam Po Shue Wetland Conservation Park

About AECOM 

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of US$16.1 billion in fiscal year 2024. Learn more at aecom.com.  

SF Intra-city (09699.HK) Projects Strong Annual Revenue and Profit Growth amid Surging Demand for Instant Delivery

HONG KONG, Jan. 21, 2025 /PRNewswire/ — Hangzhou SF Intra-city Industrial Co., Ltd. (“SF Intra-city” or the “Group”, Stock Code: 9699.HK), China’s largest third-party on-demand delivery service provider, is pleased to announce that the Group is expected to achieve profit growth for the year ended 31 December 2024 (the “Period”), with net profit attributable to the owners of the Company is expected to increase by not less than 100% year-on-year, while revenue is expected to grow by not less than 25% year-on-year, specifically revenue for the second half of the year is expected to grow by not less than 30% year-on-year.

The steady growth in SF Intra-city’s net profit and revenue can be attributed to (a) the increase in consumption in the catering and retail industries in China and the development of the consumption and service sectors, leading to a higher demand for on-demand delivery; (b) the rapidly developing on-demand delivery industry and the Company’s rapid growth in the order volume of intra-city on-demand delivery services and last-mile delivery services, with all business segments of the Company achieving balanced, high-quality, and healthy development; (c) the increase in market share and penetration rates, driven by the Company’s technological innovation and continuous enhancement of digital intelligence capabilities, and the increased and widespread recognition of independent third-party positioning, branding, and products and services by its customers; (d) and continuous improvement in the quality and efficiency of the operational base and further leveraging of economies of scale and network effects, which further enhanced our lean management capabilities and enhanced efficiency in utilisation of resource input and output, leading to continuous improvements in gross profit margin and expense ratio.

While robust trends of recent domestic consumption and strong festive sentiment have driven up demand for intra-city instant delivery services, there has been a notable increase in ceremonial consumption, such as gift-giving and business delivery needs including document courier services. According to SF Intra-city’s data, total order volume during Christmas 2024 across all scenarios increased by 81% year-on-year; orders on New Year’s Day 2025 grew by 92% compared to the previous year; and order volumes doubled year-on-year in categories including supermarkets, department stores, beauty products, and beverages.

With the approaching Spring Festival, SF Intra-city, as China’s largest third-party on-demand delivery platform, will continue to leverage its comprehensive delivery capabilities and “No-Holiday-During-Spring-Festival” service commitment to unlock more value.

Looking back on the Period, the Group has been firmly rooting itself in the local lifestyle services industry, proactively identifying and capitalizing on evolving market demands and growth opportunities and remaining steadfast in executing our strategic plans, culminating in favorable business results for the Group. SF Intra-city stays committed to the operational goal of “high-quality and healthy growth” and will actively seize market opportunities through continuous penetration of diversified traffic, development of local retail, acceleration of intra-city logistics, and expansion of third-party on-demand delivery services. The Group is committed to large-scale expansion, covering various scenarios, providing excellent services, and establishing a solid network to enhance its medium- to long-term revenue and profit potential.

The Group will adapt to evolving local lifestyle consumption scenarios and patterns,  maintaining focus on our core value contributions within the industry and urban operations. The Group will also strive to expand the boundaries of on-demand fulfillment services, enhance technological capabilities, and collaborate with more business partners, focusing on serving customers, industries, and society, creating more flexible income opportunities, and delivering broader value to the customers and shareholders.

DAHON Unveils Groundbreaking D-VELO Speed Technology at CABDA 2025 in New York

NEW YORK, Jan. 21, 2025 /PRNewswire/ — On January 15, the CABDA EAST Expo kicked off at the Meadowlands Exposition Center in New York, where DAHON unveiled its new “D-VELO” technology, captivating the interest of cycling professionals and enthusiasts alike.

A New Era at CABDA EAST

CABDA EAST 2025 attracted over 100 global bicycle brands, providing a unique platform to showcase the latest trends and cutting-edge innovations in cycling. The event drew cycling experts and enthusiasts from across the East Coast, New England, and the Mid-Atlantic, offering an exciting glimpse into the future of the cycling industry.

DAHON showcased a variety of new models featuring its innovative “D-VELO” technology. The event’s highlight was a presentation by micro-mobility expert Dr. Jonathan Weinert, who shared a compelling case study on DAHON’s pursuit of excellence in bike frame design, focusing on incremental enhancements in weight, durability, and speed.

DAHON @ CABDA New York 2025
DAHON @ CABDA New York 2025

Introducing “D-VELO” Technology

In light of recent trends in micromobility, Dr. Weinert began by addressing industry responses to users’ increasing demands for practicality, performance, and durability. Amid the latest bike and e-bike designs, he highlighted how D-VELO offers solutions to common challenges in bicycle design.

“D-VELO” represents DAHON’s proprietary approach to bicycle design and testing, focusing on frame design applications. By optimizing frame rigidity and enhancing key structural elements, D-VELO delivers more efficient pedaling power, improved speed performance, and an overall enhanced riding experience.

Key Products on Display

To allow visitors to experience the excitement of D-VELO firsthand, the following latest models were showcased at CABDA:

K-Feather: Lightweight e-bike designed using “D-VELO” technology, setting a new standard in the electric-assist category. It combines simplicity and functionality, with a 40 km range and weighing just 26.5 lbs (12kg) that makes it ideal for daily commuting and short trips.

Vélodon A4: After testing, the bike’s advanced Eagle Frame design—including Soaring Top Tube, Eagle Triangle and Straightened Seat Stay—improves rigidity by 32.9% over standard road bikes, resulting in better speed and a more efficient ride.

Hemingway GR: This gravel folding bike, designed for both city and off-road adventures, offers a smooth ride on various terrains. Its lightweight aluminum frame and versatile tires make it an excellent choice for cyclists seeking performance and practicality.

Looking to the Future

With the launch of these models, DAHON is expanding its offerings beyond folding bikes and contribute to the broader bicycle industry’s evolution.

As CABDA EAST concluded, DAHON’s “D-VELO” technology received positive feedback from attendees, further solidifying the company’s reputation as an industry leader in bicycle innovation.

DAHON’s journey continues with the CABDA MIDWEST Expo in Chicago, February 12-13, where the company will showcase more advancements in cycling technology.

For more information, please visit usa.dahon.com or email contact@dahon.com

 

AGL Energy Revolutionises Retail Operations with Appian

Leading Energy Company in Australia is Achieving Over 70% Automation Towards Net Zero Goals

SYDNEY, Jan. 21, 2025 /PRNewswire/ — Appian (Nasdaq: APPN) today announced that AGL (ASX: AGL), Australia’s leading energy retailer is using the Appian Platform as part of a large-scale retail transformation project, which aims to connect every customer to a sustainable future.

As part of its retail transformation, AGL recently launched eAGL, a workflow management tool designed to manage approximately four million pieces of work that were previously completed by AGL agents. Built on the Appian Platform, eAGL has already delivered automation levels of over 70% and helped remove repetitive manual work associated with back-office exceptions.

AGL Energy Revolutionises Retail Operations with Appian
AGL Energy Revolutionises Retail Operations with Appian

“eAGL replaces AGL’s legacy Workflow and Resolve solutions, which were used for exception and customer complaint work allocation. The application manages millions of pieces of work that were traditionally actioned by AGL agents. We’ve moved all of that activity into the Appian Platform, giving us the flexibility to modify our processes to provide the best customer outcomes. It enables us to hyper-automate tasks, remove manual work, and process activity faster, allowing staff to focus on higher value work,” said Rohan Ware, Strategic Operations Manager at AGL.

Prior to eAGL, the retailer had investigated an off-the-shelf workflow management software but had not found a solution that met its requirements. Appian was chosen for the flexibility it gives AGL to build everything it wants and customise applications around the organisation’s needs.

“When we looked at our previous IT architecture, we didn’t have a tool that allowed flexibility to perform various functions within the ecosystem. We had highly specialised software solutions that managed specific functions, but nothing that provided extensive capabilities that we could apply to multiple disciplines. The Appian Platform allows that flexibility effectively, to capture exceptions across the ecosystem and across various platforms built using different technologies,” said Waqas Ishaque, Transformation Technology Owner at AGL.

The eAGL workflow management tool has been rolled out to over 1,000 users across four different locations to help streamline back-office operations and fast-track customer activity.

“Best case, we’ve got transactions going from the market into our systems and our customers’ hands without anybody having to look at them. We’re seeing our automation rates really improve with the use of Appian, which means we are delivering a better experience for our customers,” said Glenn Waterson, General Manager of Retail Transformation at AGL.

The eAGL app is a key part of AGL’s wider retail transformation, which aims to simplify how the energy retailer operates, embrace digitisation, and create a more personalised and effortless experience for its customers and people.

“AGL’s retail transformation is an amazing opportunity for an organisation to do something truly new, innovative, and different for our customers. We want to lead the market. The market is shifting, and we need new technology and a new operating model to support that. We are absolutely committed to our journey to deliver and connect our customers to a sustainable future. We will get there, and it is the likes of Appian and other platforms that we are bringing into retail transformation that will help us achieve that,” said Waterson.

In addition to supporting the eAGL application, Appian is also being used in a new process optimisation application. Appian’s process mining and data fabric capabilities will continue to play a key role in AGL’s ongoing digital transformation, particularly in automation and process analysis, and managing workflows across multiple systems.

“Appian is excited to partner with AGL on their retail transformation project, which will help connect every customer to a sustainable future in support of Australia’s 2050 net zero emissions. We believe Appian will play a key role in AGL’s future state for automation, business process management, and operational improvement using our extensive process orchestration capability,” said Luke Thomas, Area Vice President of Asia Pacific and Japan at Appian.

To learn more about AGL’s retail transformation with Appian watch the video here.

About Appian

Appian is a software company that orchestrates business processes. The Appian Platform empowers leaders to design, automate, and optimise important processes from start to finish. With our industry-leading platform and commitment to customer success, Appian is trusted by top organisations to drive transformational process change. For more information, visit appian.com. [Nasdaq: APPN]

Follow Appian: LinkedIn, X (Twitter).

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