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Laos Confirms 55 New Cases of Covid-19, Addresses Vaccination Death

Covid-19 Update

Laos has confirmed 55 new cases of Covid-19, bringing the total number of cases in the country to 1,417.

Australia Provides 1 Million Doses of Covid-19 Vaccine to Laos

Australian Government Provides One Million Doses of Covid-19 Vaccine to Laos

The Australian government has announced that Australia will provide a grant of AUD 15.2 million (US 11.85 million) for the rollout of safe and effective Covid-19 vaccines in Laos.

Airwallex secures EMI licence in the Netherlands

AMSTERDAM, NETHERLANDS / LONDON, UNITED KINGDOM – Media OutReach – 12 May 2021 – Airwallex, a leading global payments platform, is pleased to announce it has secured its Electronic Money Institution (EMI) licence from the Dutch Central Bank (De Nederlandsche Bank, DNB). The licence was granted on 30 April 2021, and gives Airwallex access to the European single market.

This latest approval adds to Airwallex’s existing licences in its core markets, including the UK, United States, Australia, and Hong Kong. With its EU EMI licence, Airwallex will soon be able to offer an enhanced range of products and services to customers across Europe, bolstering its growth by offering businesses an end-to-end solution for FX, card issuing and online payments.

Jed Rose, General Manager of EMEA at Airwallex said, “We are delighted to have been granted an EMI licence by the DNB. This is a significant milestone for Airwallex as we look to deepen our presence in the European market and address the pain points faced by many businesses who are looking for a simpler, more convenient and transparent process to support their payments needs. We look forward to providing businesses in Europe with a full product stack to empower their growth.”

Founded in 2015 in Melbourne, Airwallex has grown to become a global fintech platform that is supported by a team of over 650 employees across 12 global offices. Earlier this year, Airwallex announced an additional capital raise of US$100 million to further accelerate its global expansion, strengthening its capabilities through product innovation and new partnerships. In Europe, the company continues to invest in growth, with plans to double its 50-strong team by the end of the year and build out its presence in Amsterdam.

About Airwallex

Airwallex is a global payments fintech with a purpose to empower businesses of all sizes to grow without borders, and by doing so, contribute to the global economy. With technology at its core, Airwallex has built a proprietary global financial infrastructure platform to help businesses transact, collect and pay in any foreign currency across 130+ countries and 50+ currencies, without the constraints of the traditional global financial system.

Airwallex has secured over US$500 million since it was established in Melbourne in 2015, and is backed by world-leading investors.Today, the business operates with a team of over 600 employees across 12 global offices. www.airwallex.com

#Airwallex

NetApp transforms Unified Partner Program to differentiate and position partners for success and increased profitability

New enhancements are designed to help NetApp’s partner ecosystem capitalize on market changes resulting from accelerated digital transformation to the cloud

 

SINGAPORE – Media OutReach – 12 May 2021 – NetApp® (NASDAQ: NTAP), a global cloud-led, data-centric software company, today announced updates to its award-winning Unified Partner Program for fiscal year 2022 (FY’22). The latest enhancements will provide partners with a more flexible, consistent and simplified experience – preparing them for the planned transition to a new tiering structure next year. The program is expanding the partner ecosystem, offering new financial incentives and accelerating profitability, and adding new solutions and Services Certified specializations.

Enhancements to the NetApp Unified Partner Program for FY’22, available immediately, include:

  • Expanding Partner Ecosystem – The program will now include specialist partners who sell, consume or influence the NetApp portfolio – increasing relevance to more partner types.
  • Simplified Incentives – Incentives are streamlined to align with key initiatives, and focus areas including customer acquisition, FlexPod, consumption, cloud and more. These incentives tied to new specializations become more predictable along the sales lifecycle.
  • New Partner Rewards – Individual participants who opt in will be rewarded for actions that drive deal closure as part of strategic programs — such as setting meetings and registering deals.
  • New Solution Specializations – An opportunity to recognize and reward partners’ unique skillsets and go-to-market models, new solution specializations will be available for Cloud Preferred, FlexPod, SAP, AI/ML, Data Protection, Data Security, Hosting Service Provider, Infrastructure, and Spot by NetApp Preferred.
  • New Services Certified Specializations – The transformation of Services Certified Specializations include: Integration Services Certified, Lifecycle Services Certified, and NetApp Keystone Services Certified, ensuring alignment with customer needs across the hybrid cloud lifecycle.
  • Partner Connect 2.0 – The NetApp partner locator is being redesigned for a better user experience to help customers find the most specialized partners to meet their needs.

“We are transforming our Unified Partner Program and evolving its structure to make doing business with NetApp simpler and more profitable for our partners than ever before,” said Wendy Koh, Vice President of APAC Channel & Alliances at NetApp. “The latest updates are just the start of a multi-phase strategy to incentivize and reward our partners for their solution expertise, while delivering greater value to their customers.”

More information on the NetApp Unified Partner Program’s latest updates is available online at: https://www.netapp.com/partners/resources/

About NetApp

NetApp is a global cloud-led, data-centric software company that empowers organizations to lead with data in the age of accelerated digital transformation. The company provides systems, software and cloud services that enable them to run their applications optimally from data center to cloud, whether they are developing in the cloud, moving to the cloud, or creating their own cloudlike experiences on premises. With solutions that perform across diverse environments, NetApp helps organizations build their own data fabric and securely deliver the right data, services and applications to the right people—anytime, anywhere. Learn more at www.netapp.com or follow us on Twitter, LinkedIn, Facebook, and Instagram.

NETAPP, the NETAPP logo, and the marks listed at www.netapp.com/TM are trademarks of NetApp, Inc.


#NetApp

Razer Becomes a Constituent of the MSCI Global Small Cap Indexes

HONG KONG SAR – Media OutReach – 12 May 2021 – Razer™ (“Razer” or the “Company”, together with its subsidiaries, the “Group”, Hong Kong Stock Code: 1337), the leading global lifestyle brand for gamers, is pleased to announce that it has been included as a constituent in the MSCI Global Small Cap Indexes. The inclusion will be effective as of the close of May 27, 2021.

“We are delighted that Razer has become a constituent of the MSCI Global Small Cap Indexes,” said Min-Liang Tan, Co-Founder and CEO of Razer. “This milestone is a recognition of Razer’s investment value and a testament to our strategy to grow our gamer-centric ecosystem of hardware, software, and services. Riding on our dominant brand position and intensely loyal user base, our proven capabilities in rolling out innovative, category-defining products and services, we are committed to delivering sustained operational and financial excellence as we continue to engage with a broad base of investors.”

MSCI is a leading provider of critical decision support tools and services for the global investment community. For further information, please refer to:

https://app2.msci.com/eqb/gimi/smallcap/MSCI_May21_SCPublicList.pdf

ABOUT RAZER

Razer™ is the world’s leading lifestyle brand for gamers.

The triple-headed snake trademark of Razer is one of the most recognized logos in the global gaming and esports communities. With a fan base that spans every continent, the company has designed and built the world’s largest gamer-focused ecosystem of hardware, software and services.

Razer’s award-winning hardware includes high-performance gaming peripherals and Blade gaming laptops.

Razer’s software platform, with over 125 million users, includes Razer Synapse (an Internet of Things platform), Razer Chroma RGB (a proprietary RGB lighting technology system supporting thousands of devices and hundreds of games/apps), and Razer Cortex (a game optimizer and launcher).

Razer also offers payment services for gamers, youth, millennials and Generation Z. Razer Gold is one of the world’s largest game payment services, and Razer Fintech provides fintech services in emerging markets.

Founded in 2005 and dual-headquartered in Irvine (California) and Singapore, Razer has 17 offices worldwide and is recognized as the leading brand for gamers in the USA, Europe and China. Razer is listed on the Hong Kong Stock Exchange (Stock Code: 1337).


Razer – For Gamers. By Gamers

#Razer

Minister of Public Security Dismisses Second Savannakhet Police Officer

Minister of Public Security Dismisses Two Savannahet Police Officers

The Minister of Public Security has ordered the dismissal of a second police officer in Savannakhet known to be an accomplice of the officer who violated immigration regulations.

Singapore Brands Lag in Winning Hearts of Consumers as Customer Experiences Fall Short of Expectations

SINGAPORE – Media OutReach – 12 May 2021 Instead of bringing businesses closer to their customers, Singapore’s digital pivot last year has in fact widened the gap between what consumers expect of brands, and what businesses actually deliver. According to the new ‘Heart Matters’ study announced by SAP SE (NYSE: SAP), Singapore’s consumers find that businesses fall short of expectations by as much as 28% when it comes to being customer-centric, behind the Asia Pacific (APAC) average of 21%. Furthermore, only half (55%) of consumers in Singapore stated that brands here are able to resolve their issues after three interactions.

Heart Matters’ study, which was conducted by Qualtrics for SAP Customer Experience, surveyed 5,900 consumers across APAC countries including Australia, Singapore, Japan, South Korea, India, Malaysia, and Thailand to understand their expectations and encounters with brands when it comes to customer experience, spending, and matters they truly care about. Key gaps identified from the study centred on the areas of customer centricity, personalised experiences, openness in privacy and data control, as well as sustainability and ethical behaviour.

The study also revealed that three in five consumers in Singapore are now expecting brands to be purpose-driven, going beyond profits and transactional relationships, to demonstrate trustworthiness, empathy, shared values, and care for society.

Singapore consumers surveyed indicated a gap between their expectations and actual experiences on this front, in areas such as brands respecting the rights and welfare of their workers (80% vs 67%), treating suppliers ethically (76% vs 56%), actively work to reduce gender and racial inequality (73% vs 55%), and not engage in anti-competitive behaviour (70% vs 54%).

Basics matter in winning customer confidence

Fundamental to any business, customer centricity is vital to creating positive brand experiences, loyalty, and a key differentiator in an increasingly competitive digital landscape.

Comparing Singapore customers’ expectations to what they experienced in reality, areas that local businesses were found to be lacking include responsiveness within 24 hours to customer queries (78% vs 51%), acting on customers’ feedback to improve products and services (84% vs 58%), resolving issues in less than three interactions (83% vs 55%), having a reward programme customised to their interests (81% vs 54%), and offering innovative or better ways to serve customers during COVID-19 (86% vs 65%).

Across the countries surveyed, Australian consumers were the most likely to cite a gap between their expectations and actual experiences of customer centricity overall (31% shortfall), followed by Malaysia (26%), Singapore (22%), Japan (22%), and South Korea (14%). Consumers in India and Thailand had the best customer experiences with expectation gaps at only 4% and 8% respectively.

“While it’s positive that brands in Singapore have adapted quickly to the pandemic by tapping on digital tools and turning to e-commerce, customers still expect brands to deliver on the basics – this means providing them with positive experiences and swift resolution of issues. It is sobering to know that despite all the efforts businesses have put into digitalisation over the past year, fundamentals around customer centricity are still not being met in Singapore. There is clearly an urgent need for brands to humanise the gap between digital actions and the heartstrings of consumers,” said Peggy Renders, General Manager & Senior Vice President, SAP Customer Experience, Asia Pacific & Japan, who was recently appointed to her current role in January 2021.

“The pandemic has laid bare the criticality of the customer experience in our hyperconnected world today. The key to sustainable growth in a post-COVID world lies in the right solutions and leadership that transform the customer experience. As a future-forward nation that is home to the region’s leading businesses, brands in Singapore have a golden opportunity to transform to give customers exactly what they want, and when they want it, in a future that is entirely digital.”

Diverse options, personalised touch

With digital-savvy consumers turning to e-commerce to fulfilling their shopping needs, they are also expecting brands to offer a diversified range of shopping experiences, with personalised options that cater to the unique needs of each customer.

Delivery, the last-mile of the shopping experience, was among the most dissatisfied areas for those surveyed, with 82% of Singapore consumers expecting brands to provide timely and accurate delivery options they could trust, but with just over half (59%) saying this was met in reality. The dissatisfaction over quality and reliability of delivery services especially significant for local supermarkets, where just 55% of Singaporeans mentioned they received trustworthy delivery services (vs 80% expectation).

Proactiveness in engaging customers was another area cited as an area of improvement, with just around half of Singapore customers shared that brands are actively updating them on relevant specials and new products (56%), is proactive in anticipating their needs and wants (55%), and provides tailored suggestions based on their purchase history and preferences (50%).

Being intuitive mobile natives, Singapore customers also want brands to provide omnichannel experiences that enable their lifestyles, expecting brands to provide them with a network of physical and online stores (76%), have easy to transact options across multiple channels such as online to in-store (81%), yet still provide a consistent experience irrespective of channel (82%).

Not taking trust for granted

Having transparency and control over their data and orders is also a key area brands are falling short on, with Singapore consumers highlighting shortfalls in having full transparency over how their personal data is being used (35% gap), security of their private data and not sharing it with third parties (33% gap), only obtaining private data from customers to serve them better (25% gap), and making it easy to track their orders and queries (23% gap).

People, planet and prosperity above profits

With global warming and climate change are rising to the forefront of agendas, Singapore consumers are increasingly placing greater expectations on brands to go beyond transactional customer interactions, expecting businesses to actively demonstrate their care and concern for the environment, their workers, and broader community and society.

Singapore brands fair slightly better than the APAC average on the expectation-experience gap, in the areas of whether brands look for new ways to recycle and reuse products, packaging materials and materials (12% vs 18% APAC gap), having specific policies to reduce and report carbon emissions (10% vs 14% APAC gap), and having a strong focus on sustainability and ethics in sourcing and selling their products (4% vs 10% APAC gap).

The full report of Heart Matters study is available for download here: www.sap.com/asia/heartmatters.

Visit the SAP News Center. Follow SAP on Twitter at @SAPNews.

For customers interested in learning more about SAP products:

Global Customer Center: +49 180 534-34-24
United States Only: 1 (800) 872-1SAP (1-800-872-1727)

About SAP

As the Experience Company powered by the Intelligent Enterprise, SAP is the market leader in enterprise application software, helping companies of all sizes and in all industries run at their best: 77% of the world’s transaction revenue touches an SAP® system. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers’ businesses into intelligent enterprises. SAP helps give people and organizations deep business insight and fosters collaboration that helps them stay ahead of their competition. We simplify technology for companies so they can consume our software the way they want – without disruption. Our end-to-end suite of applications and services enables more than 440,000 business and public customers to operate profitably, adapt continuously, and make a difference. With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improve people’s lives. For more information, visit www.sap.com.

About SAP The Heart Matters Study

The SAP’s Heart Matters’ Study was conducted by Qualtrics on behalf of SAP Consumer Experience from February and March 2021, surveying 5,900 consumers across Asia Pacific to understand matters they truly care about, how their views of brands correlate with their spending, and what matters most when it comes to customer experience. Countries included in the survey were Australia (n=1,200), Singapore (n=800), Japan (n=900), South Korea (n=900), India (n=900), Malaysia (n=400), and Thailand (n=400).

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP’s future financial results are discussed more fully in SAP’s filings with the U.S. Securities and Exchange Commission (“SEC”), including SAP’s most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates. © 2021 SAP SE. All rights reserved. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE in Germany and other countries. Please see https://www.sap.com/copyright for additional trademark information and notices.

#SAP

DHL Global Forwarding, Freight: myDHLi boosts online bookings by 56%

  • Digital customer platform myDHLi now also includes road transport via DHL Freight
  • New features and functionalities presented at the first myDHLi Digital Summit hosted by DHL

SINGAPORE – Media OutReach – 11 May 2021 DHL Global Forwarding, Freight (“DHL”), the leading international freight specialist division of Deutsche Post DHL Group, has today announced new features and greater functionality for myDHLi, coinciding with the digital platform’s first anniversary. After a successful launch of myDHLi, DHL has expanded the global availability of the platform from eight to 62 countries. In addition, online bookings and sales rose by +56% (yoy Q1/2020 to Q1/2021).

“For us, myDHLi translates digitalization into customer-centricity. That’s why we put an enormous amount of work in the roll-out. Customers can easily book shipments through the platform that follows modern design principles while having full control over the quotes with 360-degree visibility. By the end of 2020 we had 1,000 customers on the platform. Now, just four months later, we have reached a new high with 3,000 customers spread across 62 countries using myDHLi as of today,” says Tim Scharwath, CEO DHL Global Forwarding, Freight. “In light of this successful launch to market, we will continue to expand the platform by adding more languages over time.”

The expansion comes along with improvements to existing functionalities, for example, the integration of a “save and edit” option and new services such as myDHLi Reports to increase shipment transparency. In addition, for the first time, the platform is now available for road freight customers, with the roll-out starting in Turkey. To address the success of these innovations, there will be an annual myDHLi Digital Summit, with the first event launched at the DHL Innovation Center in Troisdorf.

With a “customer-first” approach, the Quote + Book functionality offers improved usability based on user behaviour analysis and modern design principles. Customers can save at any point and resume later during offer validity. This means that, should key details not yet be available at the beginning of the booking process, it is easy to pick back up at a later point to complete. As well as improving usability, the platform offers with myDHLi Reports a new feature that provides full visibility of past and current shipment data for further detailed analysis.

“As a leader in the industry, our customers look to us not only for superior forwarding solutions, but equally expect an overall exceptional shipping experience. With myDHLi, we have elevated the customer experience by providing complete visibility and automating processes, thus taking the guesswork and unnecessary manual steps out of their workflow. I am delighted that the feedback from our customers in Asia Pacific has been encouraging, as we continue to improve the platform to meet their needs,” said Kelvin Leung, CEO, DHL Global Forwarding Asia Pacific.

All improvements to the platform follow defined guiding principles for the further development of myDHLi. This includes 360-degree visibility of shipments from start-to-finish, no matter which stage the shipment is at, a multi-channel approach, so that all information is available combined in one place, regardless of which channel a customer uses, and a signaling action process, so that customers can always see where to focus their attention. What’s more, built-in popular social media features like Follow + Share simplify communications along the supply chain by enabling customers to exchange information with their own clients, colleagues, and suppliers.

myDHLi was successfully launched a year ago, setting a new benchmark in an industry much rooted in analog processes. The platform is characterised by a modular structure, allowing subscribers to conveniently personalise their portal. Customers can choose whether they only use the Quote + Book functionality to compare available options and directly book one of the logistics services. They can also access shipment tracking, document management or myDHLi Reports and myDHLi Analytics, which with the latest update now also provides insights into transit times and cost per unit. By adding road freight shipments, myDHLi can satisfy even more customers in the future, making it the one-stop platform for all DHL Global Forwarding, Freight customers. In addition, DHL’s sustainability efforts are integral to the platform. Since January 2021, DHL Global Forwarding is reducing the carbon emissions of all less-than-container load (LCL) ocean freight shipments with sustainable marine biofuels – at no additional cost for the customer. For all other transport modes an offsetting option or neutralisation of CO2 emissions via biofuels can be selected if preferred.

Digitalisation is one of the strategic pillars at DHL Global Forwarding, Freight, and to further drive developments in this area for the logistics industry, the myDHLi Digital Summit was established and will now take place annually. Besides presenting innovations around myDHLi, this event will continue to create a unique opportunity to drive the progress of digital transformation in logistics, in line with Deutsche Post DHL Group’s strategy “Delivering Excellence in Digital World”.

You can find the press release for download as well as further information on dpdhl.com/pressreleases

DHL – The logistics company for the world

DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 400,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows. With specialised solutions for growth markets and industries including technology, life sciences and healthcare, engineering, manufacturing & energy, auto-mobility and retail, DHL is decisively positioned as “The logistics company for the world”.

DHL is part of Deutsche Post DHL Group. The Group generated revenues of more than 66 billion euros in 2020. With sustainable business practices and a commitment to society and the environment, the Group makes a positive contribution to the world. Deutsche Post DHL Group aims to achieve zero-emissions logistics by 2050.

On the Internet: dpdhl.com/press

Follow us at: twitter.com/DeutschePostDHL

#DHL