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Lepro Introduces STV1, a TV Backlight That Combines Screen Sync, AI Lighting, and Easier Setup

New camera-based TV light strip turns movies, games, sports, and music into a more immersive room-wide lighting experience with LightGPM AI scene creation and a simplified 2-in-1 design

LAS VEGAS, May 16, 2026 /PRNewswire/ — Lepro today announced the launch of STV1, a new camera-based TV backlight designed to make home entertainment more immersive by extending on-screen color into the room around the TV. Built for movies, gaming, live sports, and music, STV1 combines synchronized ambient lighting, AI-generated lighting scenes, and simplified installation in one entertainment-focused solution.

Lepro STV1
Lepro STV1

What makes STV1 different from standard TV light strips is that it is designed not only as a screen-sync backlight, but also as an AI lighting system for the living room. With LightGPM™ 4 AI Lighting Designer, users can create customized lighting scenes from text, voice, or image prompts, while a 2-in-1 camera-controller design reduces wiring and makes setup cleaner and easier.

Faster sync when every frame matters

At the heart of STV1 is LightIMS™ Instant Sync, powered by a high-performance chip and Lepro’s proprietary synchronization technology. The system delivers a response speed that is 36% faster than comparable competing products, according to Lepro testing, helping the backlight react more quickly to changing visuals on screen.

Faster response time is especially important for content with rapid changes, such as action scenes, console games, camera cuts, and live sports. When a backlight lags behind the TV image, lighting can fall out of sync with the current frame and feel disconnected from the viewing experience. STV1’s faster sync helps the ambient light follow fast-moving visuals more closely, creating a smoother and more natural extension of the picture beyond the screen.

Lepro Lens Correction for more accurate screen color

STV1 uses True-to-Screen Color, combining color-accurate RGBIC LEDs, Lepro Lens Correction, and proprietary image-processing algorithms to deliver more faithful color reproduction.

To capture color from an entire TV screen – up to 85 inches – from a short distance using a single camera, STV1 uses a fisheye ultra-wide-angle lens with a field of view greater than 180 degrees. Lepro Lens Correction applies distortion correction and zone mapping to the captured image, helping restore the fisheye camera view into a more accurate representation of the screen. This allows STV1 to identify color zones more precisely and match the backlight to the correct areas of the TV image.

A cleaner setup with fewer cables

To simplify installation, Lepro designed STV1 with a 2-in-1 integrated structure that combines the camera and controller into a single device. Compared with setups that rely on separate external components, the integrated design reduces cable clutter, simplifies placement, and helps users complete installation and calibration more easily.

The ultra-wide camera lens also makes positioning more flexible, reducing the need for highly precise placement and making setup easier across different TV configurations.

AI lighting for sports nights, music, and personalized scenes

Beyond screen sync, STV1 expands into broader entertainment scenarios with LightGPM™ 4 AI Lighting Designer. Users can create lighting scenes from text, voice, or image prompts, making it easy to generate team-inspired lighting for game-day viewing, match a movie-night mood, or personalize the room for different occasions.

For music-driven moments, LightBeats™ Music Sync uses a patented loudness algorithm to produce smooth, wave-like rhythm lighting. Rather than relying on aggressive flashing effects, the system is designed to create a more fluid and comfortable sync between sound and light.

Smarter everyday use with automatic shutoff

STV1 includes blank-screen detection, allowing the lights to turn off automatically when the TV screen goes dark. This feature helps reduce unnecessary power consumption while also making the product easier to live with day to day.

Pricing and availability

STV1 will be available in two TV-size options: a 55-65-inch model priced at US$89.99 and a 75-85-inch model priced at US$109.99. Both models are scheduled to go on sale on May 15, 2026, through the Lepro official website and the Lepro Amazon flagship store. Full product specifications will be available on the product pages at launch.

Bringing more immersion to the living room

With STV1, Lepro is expanding its smart lighting portfolio with a product that combines fast synchronized ambient lighting, AI scene creation, and simplified hardware design in one entertainment-focused solution.

Whether used for movie nights, gaming sessions, sports viewing, or music playback, STV1 is designed to turn the TV into the center of a more engaging and atmospheric living-room experience.

Global Coatings and Stone Paint Markets Set for Sustained Growth Amid Shift Toward Sustainability and Architectural Innovation

Rapid growth in sustainable coatings and high-performance stone paint solutions is reshaping global construction markets, driven by regulatory pressure, urbanisation, and evolving architectural demands

SHANGHAI, May 15, 2026 /PRNewswire/ — According to recent analysis by Frost & Sullivan, the global coatings industry is undergoing a significant transformation, driven by tightening environmental regulations, evolving construction demands, and rapid technological advancements. In parallel, the stone paint segment is emerging as a high-growth category, reshaping the landscape of exterior architectural finishes worldwide.

The global coatings industry, comprising waterborne, powder, and high-solids coatings, continues to transition toward environmentally sustainable solutions. This shift is supported by increasing regulatory pressure and strong construction activity, particularly across emerging markets. Waterborne coatings, including stone paint, are gaining traction as low-VOC alternatives that align with global sustainability targets.

The industry value chain remains robust, with stable upstream supply of raw materials such as solvents, aggregates, and additives, supporting midstream manufacturers producing architectural and industrial coatings. Downstream, demand spans diverse sectors including construction, automotive, furniture, and industrial equipment.

Frost & Sullivan estimates that the global coatings market grew from RMB 1,137.6 billion in 2020 to RMB 1,565.0 billion in 2025, representing a CAGR of 7.8%. The market is projected to reach RMB 2,248.7 billion by 2030, driven by continued innovation, infrastructure development, and the adoption of Industry 4.0 technologies.

Within this broader market, the global stone paint industry – classified under exterior textured paints – has emerged as a key growth segment. These coatings replicate the appearance of natural stone while offering superior flexibility, reduced weight, and enhanced weather resistance. As a result, they are increasingly replacing traditional cladding materials in modern construction.

The global stone paint market expanded from RMB 42.2 billion in 2020 to RMB 106.1 billion in 2025, achieving a CAGR of 20.2%. It is forecast to reach RMB 245.1 billion by 2030, with a projected CAGR of 18.2% from 2025. Growth is being driven by rising demand for energy-efficient building materials and enhanced architectural aesthetics.

Stone-like coatings are becoming a pivotal enabler of high-quality architectural development. They not only enhance visual appeal but also reduce structural load and natural resource consumption, making them highly aligned with global sustainability objectives.

The Asia-Pacific region continues to play a central role in market expansion, both as a production hub and a key demand centre. In 2025, China accounted for 25.6% of the global stone paint market, supported by strong policy momentum around green building standards and carbon reduction initiatives. The country’s stone paint market grew from RMB 11.4 billion in 2020 to RMB 27.2 billion in 2025, and is expected to reach RMB 50.6 billion by 2030.

From a competitive standpoint, the market remains moderately concentrated, with the top five players accounting for approximately 36.3% of global market share in 2025. SKSHU Paint leads the segment with an estimated 23.2% share.

Looking ahead, several structural drivers are expected to sustain growth in the stone paint market. These include increasing demand for customized architectural aesthetics, cost advantages over natural stone, and the continued tightening of environmental regulations promoting low-VOC and water-based solutions. In addition, infrastructure expansion across emerging markets in Asia-Pacific, the Middle East, and Africa is expected to provide significant long-term demand.

As urbanisation accelerates and sustainability becomes a core priority, both the global coatings and stone paint industries are poised for continued innovation and expansion, reinforcing their critical role in the future of construction and industrial development.

Download your complimentary copy of the whitepaper here.

About Frost & Sullivan

Frost & Sullivan, the Growth Pipeline Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation, and leadership. The company’s Growth Pipeline as a Service provides the CEO’s Growth Team with transformational strategies and best-practice models to drive the generation, evaluation, and implementation of powerful growth opportunities. For over 60 years, Frost & Sullivan has partnered with investors, corporate leaders, and governments to identify, prioritise, and execute transformational growth strategies.

Your Transformational Growth Journey Starts Here: Schedule Your Growth Pipeline Dialog™ with the Frost & Sullivan team.

Contact:
Rachel Zhang
Frost & Sullivan China
E: rachel.zhang@frostchina.com 
T: +86 021-3209-6800

Bybit Unites Crypto and Traditional Finance in $100M RWA Giveaway Across +400 Global Assets

DUBAI, UAE, May 15, 2026 /PRNewswire/ — Bybit, the world’s second-largest cryptocurrency exchange by trading volume and the leading platform for Real-World Asset (RWA) trading, today announced the launch of its Global Assets $100M Giveaway, a landmark 40-day campaign that solidifies its position as the industry’s most comprehensive bridge between crypto and traditional finance.

Starting now until June 30, 2026, this unprecedented RWA event on Bybit celebrates the convergence of crypto and traditional finance, offering traders of all experience levels the opportunity to participate in a $100 million prize pool while trading a comprehensive suite of RWA-themed products across Bybit TradFi, xStocks on Bybit, and Perpetual contracts for TradFi asset.

The Bybit Advantage: Industry-Leading RWA Infrastructure at Scale

The $100 million giveaway showcases Bybit’s unparalleled RWA product suite, representing the most comprehensive tokenized traditional finance marketplace in the industry. With one portal and account, Bybit users can trade the latest global market trends and thematic investing strategies.

The Bybit ecosystem currently offers:

  • 400+ TradFi Assets: Bybit TradFi has listed over 400 instruments, covering equities CFDs, indices, precious metals, crude oil and other commodities, enabling exposure to global markets in a single, seamlessly integrated interface.
  • Perpetual Contracts – 20+ US Equities, 4 Commodities & 5 Global ETFs: Through Bybit’s Perpetual Contracts platform, users can trade leveraged exposure to America’s most valuable companies with fully tokenized perpetual contracts on Tesla, NVIDIA, Meta, Google, and other market leaders, in addition to four commodities (Gold, Silver, WTI, and Brent Crude). Five ETF contract options are also available, providing diversified exposure to key markets from the U.S. to Asia.
  • Diversified xStocks Offering: Bybit Spot unlocks access to tokenized versions of the world’s most iconic equities, with new xStocks added regularly to expand trading options.

How It Works

Participants in the Bybit Global Asset $100M Giveaway tokenized equities, gold, and other RWA, as well as coupons for trading fees.

Crafted for RWA enthusiasts or crypto traders looking for an entrypoint into the traditional asset markets, the exclusive program rewards participation across dimensions:

  • Lucky Draw: Every qualifying trade generates Lucky Draw tickets. Users can win up to $1,000 in NVDAx, or up to $2,500 in AMZNx for VIP traders.
  • New User Carnival: First-time traders gain instant welcome bonuses, including xStocks like NVIDIA and Tesla, tokenized gold (XAUT), stock derivatives, and other TradFi assets.
  • Daily & Weekly Trading Tasks: Structured tasks reward users for trading across RWA categories, with higher trading volumes unlocking greater ticket allocations and bonus rewards.
  • Referral Program: Users can amplify their winnings by inviting friends; every successful referral who trades generates additional Lucky Draw entries.

Bybit Unites Crypto and Traditional Finance in $100M RWA Giveaway Across +400 Global Assets
Bybit Unites Crypto and Traditional Finance in $100M RWA Giveaway Across +400 Global Assets

Bybit is committed to democratizing access to RWA and bridging the gap between traditional finance and digital markets. The campaign underscores Bybit’s New Financial Platform vision, empowering an integrated financial ecosystem where traders can access the world’s most iconic assets, from equities and commodities to indices, all within a single, secure platform.

Terms and conditions apply. For more information and participation details of the limited-time event, users may visit: Bybit Global Assets $100M Giveaway

Bybit TradFi is powered by Infra Capital (Mauritius FSC licensed). The service is now available to eligible users through the official Bybit app and website. Bybit TradFi is not available to residents of the European Economic Area, among other restrictions. For details of regional limitations, terms and conditions, and user eligibility, users may visit Bybit TradFi. Trading comes with risk.

#Bybit / #CryptoArk / #NewFinancialPlatform

About Bybit

Bybit is the world’s second-largest cryptocurrency exchange by trading volume, serving a global community of over 80 million users. Founded in 2018, Bybit is redefining openness in the decentralized world by creating a simpler, open and equal ecosystem for everyone. With a strong focus on Web3, Bybit partners strategically with leading blockchain protocols to provide robust infrastructure and drive on-chain innovation. Renowned for its secure custody, diverse marketplaces, intuitive user experience, and advanced blockchain tools, Bybit bridges the gap between TradFi and DeFi, empowering builders, creators, and enthusiasts to unlock the full potential of Web3. Discover the future of decentralized finance at Bybit.com.

For more details about Bybit, please visit Bybit Press

For media inquiries, please contact: media@bybit.com 

For updates, please follow: Bybit’s Communities and Social Media

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VEVOR Launches Monthly Power 15, a New Monthly Brand Event for Home Improvement

HOUSTON, May 15, 2026 /PRNewswire/ — Starting May 15, the monthly event brings curated value across VEVOR’s full-category home improvement lineup, helping customers upgrade more spaces with pro-level performance without the pro-level price.

VEVOR Launches Monthly Power 15
VEVOR Launches Monthly Power 15

VEVOR today announced the launch of VEVOR Monthly Power 15, a new monthly brand event kicking off May 15–18 and returning on the 15th of every month. Designed to make home upgrades more accessible and predictable, Monthly Power 15 gives customers a consistent moment to discover practical, pro-level products across VEVOR’s full-category home improvement lineup — from the home and yard to the garage, workshop, kitchen, and beyond.

Rather than a one-off promotion, Monthly Power 15 is designed to become a recurring brand ritual — a date customers can plan around as they take on projects across different areas of the home. “Customers don’t upgrade their spaces through one category alone,” said a VEVOR brand spokesperson. “They organize, repair, refresh, build, maintain, and improve in many ways. Monthly Power 15 is our way of supporting those ongoing projects with reliable monthly value across the categories they use most.

VEVOR Launches Monthly Power 15
VEVOR Launches Monthly Power 15

How Monthly Power 15 Works

For the May launch cycle, Monthly Power 15 brings together automatic savings and returning-customer coupon offers across selected VEVOR products and categories:

  • Up to 5% off sitewide on selected items
  • $15 off orders of $180+ for returning customers
  • $30 off orders of $300+ for returning customers
  • Exclusive 12% off on 20 featured Home Creator’s Picks

Built for Ongoing Home Upgrade Needs

Launched initially for customers with one or more prior orders, Monthly Power 15 recognizes that home improvement is an ongoing journey rather than a one-time purchase. From seasonal maintenance to everyday upgrades, the event gives returning customers a reliable monthly reason to continue building, fixing, organizing, and improving with VEVOR.

Over 30 million Home Creators worldwide have chosen VEVOR for projects ranging from backyard makeovers to apartment upgrades. Monthly Power 15 is the brand’s next step in consistently delivering real value to that community, month after month.

Availability

VEVOR Monthly Power 15 kicks off May 15–18 — four days of big savings on the tools and gear Home Creators rely on. Savings apply automatically at checkout.

Deals are live now. Ready to upgrade your space? Visit VEVOR.com/Power15 and grab yours before they’re gone.

About VEVOR

VEVOR is a global direct-to-consumer brand offering a full range of home improvement products, from tools and equipment to outdoor essentials and workshop gear, all at honest prices. Rooted in the joy of hands-on creation, VEVOR empowers Home Creators to build, fix, and transform their spaces, one project at a time. Pro-grade quality without the pro-grade price tag. That’s the VEVOR way: Upgrade. The Home Creator Way.

Media Contact
VEVOR Communications Team
media@vevor.com 

Gorilla Technology and CHELPIS Accelerate Quantum-Safe SD-WAN to Global Market Deployment, Securing Sovereign Infrastructure for the Post-Quantum Era

Moves Gorilla’s Quantum-Safe SD-WAN from architecture into product integration and commercial readiness ahead of targeted April 2026 availability
Expands Gorilla’s cybersecurity and sovereign infrastructure positioning with integrated post-quantum capabilities across networking, communications and data protection

Taipei, Taiwan – (Newsfile Corp. – May 15, 2026) – Gorilla Technology Group Inc. (NASDAQ: GRRR) (“Gorilla” or the “Company”), a global solution provider in Security Intelligence, Network Intelligence, Business Intelligence, IoT technology and data centres, today announced the signing of a strategic Memorandum of Understanding (“MOU”) with CHELPIS Quantum Corporation (“CHELPIS”), a Taiwan-based post-quantum cryptography specialist, to integrate CHELPIS’s post-quantum cryptography implementation into Gorilla’s Software-Defined Wide Area Network (“SD-WAN”) platform and to jointly pursue global commercial opportunities for quantum-safe security solutions.

This collaboration marks a critical step in Gorilla’s post-quantum strategy, advancing its Quantum-Safe SD-WAN initiative from architectural design into product enablement and commercial deployment. Gorilla previously announced its Quantum-Safe SD-WAN under the Gorilla Intelligent Network Director platform in October 2025 and indicated in its March 2026 full-year results that the solution was targeted for availability in April 2026.

Under this MOU, Gorilla integrates CHELPIS’s CPQC SDK – a production-ready PQC library featuring NIST Cryptographic Algorithm Validation Program (CAVP)-validated implementations of FIPS 203, FIPS 204 and FIPS 205 – into its SD-WAN platform and gains global resale rights to CHELPIS’s PQC portfolio, including PQScan, PQTunnel, PQRP, PQStorage and CPQC. The collaboration establishes a joint marketing framework, coordinated sales engagement and cross-selling capabilities to facilitate the adoption of quantum-resilient solutions across Gorilla’s global customer base.

The transition to quantum-safe cryptography is increasingly viewed as a near-term requirement rather than a long-term research topic. Organisations in banking, government and critical infrastructure are beginning to address the risk of “harvest now, decrypt later” attacks, where encrypted data captured today may be decrypted in the future as quantum capabilities mature. This creates immediate demand for migration pathways toward quantum-resilient networks.

Industry analysts estimate that the global post-quantum cryptography market could exceed $10 billion by the early 2030s, growing at more than 35% annually, while the global SD-WAN market is already estimated at $8 billion to $10 billion today and projected to exceed $30 billion by 2030, driven by enterprise network modernisation and cloud adoption. Gorilla believes the convergence of these two high-growth markets creates a significant opportunity for integrated, quantum-safe networking platforms.

Strategically, the collaboration strengthens Gorilla’s ability to monetise its SD-WAN platform through the inclusion of quantum-safe capabilities, while also creating incremental revenue opportunities through the resale of CHELPIS’s PQC solutions across Gorilla’s enterprise and sovereign customer base. Gorilla expects quantum-safe capabilities to become a premium feature within SD-WAN deployments, particularly in regulated sectors, with higher contract values and longer-term customer commitments. This positions Gorilla to capture value both at the network layer and across broader cryptographic transformation programmes.

Ming Chih, CEO of CHELPIS Quantum Corporation, stated: “We are proud to empower Gorilla by integrating our world-class PQC technology to align their offerings with the highest international security standards. As a pioneer in production-grade PQC, CHELPIS provides the engineering maturity required to translate NIST standards into actionable, high-performance solutions-evidenced by our technology becoming among the elite few globally to achieve NIST CAVP validation for FIPS 203, 204, and 205 in early 2026. We stand firmly with our clients, empowering them to penetrate and lead in global markets through relentless innovation, ensuring our products and our partners maintain a decisive competitive edge in the quantum era.”

Dr. Rajesh Natarajan, Chief Technology Officer of Gorilla Technology, said: “This collaboration moves our post-quantum strategy into a far more practical phase. It is not just about having a PQC narrative. It is about embedding that capability into the product and making it actionable for customers. Our earlier work defined the direction for Quantum-Safe SD-WAN. This collaboration strengthens the implementation layer and creates a clearer pathway to deployment across sectors where cryptographic resilience, digital sovereignty and long-term trust are essential. As customers increasingly recognise that quantum disruption is not a distant theoretical issue but a real security consideration, they need solutions that are deployable, scalable and commercially viable. This is exactly what we are positioning Gorilla to deliver.”

Through this collaboration, Gorilla expects to enhance how it engages with customers evaluating quantum migration strategies, particularly those requiring both secure networking infrastructure and a broader roadmap for post-quantum adoption. The integration of PQC capabilities into SD-WAN enables Gorilla to offer a more comprehensive solution spanning secure connectivity, encrypted communications, transport protection and data storage resilience.

About Gorilla Technology Group Inc.

Headquartered in London U.K., Gorilla is a global solution provider in Security Intelligence, Network Intelligence, Business Intelligence, IoT technology and data centres. We provide a wide range of solutions, including Smart City, Network, Video, Security Convergence and IoT, across select verticals of Government & Public Services, Manufacturing, Telecom, Retail, Transportation & Logistics, Healthcare and Education, by using AI and Deep Learning Technologies.

Our expertise lies in revolutionizing urban operations, bolstering security and enhancing resilience. We deliver pioneering products that harness the power of AI in intelligent video surveillance, facial recognition, license plate recognition, edge computing, post-event analytics and advanced cybersecurity technologies. By integrating these AI-driven technologies, we empower Smart Cities to enhance efficiency, safety and cybersecurity measures, ultimately improving the quality of life for residents.

For more information, please visit our website: Gorilla-Technology.com

About CHELPIS Quantum Corporation

Headquartered in Taipei, Taiwan, CHELPIS is a global pioneer in Post-Quantum Cryptography (PQC), the founder of Asia’s first Quantum-Safe Migration Center (QSMC), and a long-standing contributor to MITRE and the Linux Foundation. As one of the elite few globally to achieve NIST CAVP validation for FIPS 203, FIPS 204, and FIPS 205 in early 2026, CHELPIS provides the verified foundation for long-term data immutability and systemic trust. Powered by the proprietary CPQC library, CHELPIS delivers production-ready solutions, including PQScan, PQTunnel, PQRP, and PQStorage, engineered to secure government, finance, and AI infrastructure. By implementing NIST-standardized protocols, CHELPIS empowers organizations to navigate the quantum transition with verified resilience and absolute digital sovereignty.

For more information, please visit CHELPIS’s website: www.chelpis.com

Forward-Looking Statements

This press release contains “forward-looking statements” within the meaning of the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995. Gorilla’s actual results may differ from its expectations, estimates and projections and consequently, you should not rely on these forward-looking statements as predictions of future events. Words such as “expect,” “estimate,” “project,” “budget,” “forecast,” “anticipate,” “intend,” “plan,” “may,” “will,” “could,” “should,” “believes,” “predicts,” “potential,” “might” and “continues,” and similar expressions are intended to identify such forward-looking statements. These forward-looking statements include, without limitation, statements regarding our agreements with Yotta, including the expected timing and amount of revenues that may be generated thereunder, the timing of deployment of the servers, and the potential for additional collaboration between Yotta and Gorilla, along with those other risks described under the heading “Risk Factors” in the Form 20-F Gorilla filed with the Securities and Exchange Commission (the “SEC”) on April 30, 2025 and those that are included in any of Gorilla’s future filings with the SEC. These forward-looking statements involve significant risks and uncertainties that could cause actual results to differ materially from expected results. Most of these factors are outside of the control of Gorilla and are difficult to predict. Should one or more of these risks or uncertainties materialize, or should underlying assumptions prove incorrect, actual results may vary materially from those indicated or anticipated by such forward-looking statements. Readers are cautioned not to place undue reliance upon any forward-looking statements, which speak only as of the date made. Gorilla undertakes no obligation to update forward-looking statements to reflect events or circumstances after the date they were made except as required by law or applicable regulation.

Public Relations Contact Investor Relations Contact
Samantha Dowd
Prosek Partners for Gorilla Technology
GRRR@prosek.com
Dave Gentry
RedChip Companies, Inc. for Gorilla Technology
1-407-644-4256
GRRR@redchip.com

The issuer is solely responsible for the content of this announcement.

Knowledge Exchange 2026 – Artistic Intelligence: Shaping Human Achievement

When AI Meets Artistic Intelligence — Cross-City, Cross-Disciplinary Creative Education in Action

HONG KONG SAR – Media OutReach Newswire – 15 May 2026 – As artificial intelligence (AI) sweeps across the globe, how should humanity redefine the core competencies needed to shape the future? Funded by The Hong Kong Jockey Club Charities Trust and organised by AFTEC, Knowledge Exchange 2026—Artistic Intelligence: Shaping Human Achievement opens today for two days at Hong Kong’s newest cultural landmark—the East Kowloon Cultural Centre—marking the venue’s first major international arts education event. As a flagship annual initiative of the AFTEC Jockey Club Creative Futures Project, the forum has attracted nearly 260 educators, artists and stakeholders to explore how creative teaching and learning can inspire learning, spark creativity and nurture talent, laying the foundation for a better future.

Bringing Together Education and Cultural Leaders to Build a Cross-Disciplinary Creative Network

The opening ceremony was officiated by Ms Winnie Yip, Head of Charities (Culture & Sports Cluster; Community Engagement), The Hong Kong Jockey Club.

In her opening speech, Ms Winnie Yip, Head of Charities (Culture & Sports Cluster; Community Engagement), The Hong Kong Jockey Club, said: “The Club has been supporting the AFTEC Jockey Club Creative Futures Project since 2021. The results have been truly encouraging. The programme has strengthened participating students’ understanding of and care for others, while deepening their interest in arts and interdisciplinary learning. With the second phase now underway, we look forward to further supporting the growth and transformation of students and teachers.”

The opening ceremony also featured Prelude in Light, Sound & Video, a multimedia work created by students of the School of Theatre and Entertainment Arts at The Hong Kong Academy for Performing Arts (HKAPA), setting the stage for the forum and showcasing the creative potential of the younger generation.

Ms Lynn Yau, Chief Executive Officer of AFTEC and Project Director of the AFTEC Jockey Club Creative Futures Project, said: “In an era dominated by artificial intelligence, we need to redefine the unique value of humanity more than ever. AFTEC has always been committed to training teachers and creative practitioners, nurturing the ‘5Cs’ core competencies—Creativity, Critical Thinking, Communication, Collaboration, and Contribution—through systematic teaching strategies. By integrating creative learning into school curricula, we nurture a new generation equipped with resilience and problem-solving skills, while actively building a cross-disciplinary learning network. We are deeply grateful for the vision and support of The Hong Kong Jockey Club Charities Trust and the participation of our partners from various sectors, allowing us to collaboratively shape human achievement through Artistic Intelligence and mould the future with creativity.”

Redefining AI — Nurturing Irreplaceable “first-class humans”

The highlight of the forum’s first day was the first cross-city dialogue, a keynote entitled Creative Cities, Creative Mindsets: Bath, Hong Kong, New Delhi. Ms Kate Cross MBE, Director of The Egg at Theatre Royal Bath, United Kingdom; Ms Jigyasa Labroo, CEO and Co-founder of Slam Out Loud, New Delhi, India; Professor Anna CY Chan, Director of The Hong Kong Academy for Performing Arts; and Ms Lynn Yau, Chief Executive Officer of AFTEC, delivered the keynote together. The four creative visionaries highlighted that Artistic Intelligence is an indispensable competency for humanity in the age of AI, and shared how global frameworks can be adapted to local practice across the three cities’ distinctive educational and cultural ecosystems to cultivate young people’s imagination, empathy and meaning-making — core competencies for navigating an ever-changing future.

Ms Kate Cross introduced the School Without Walls programme, a groundbreaking initiative that immerses students in cultural venues for seven weeks, significantly enhancing their writing, emotional expression, and self-directed learning abilities. Ms Jigyasa Labroo shared Slam Out Loud’s work, which, through over 100 hours of arts-based social-emotional learning (SEL) curriculum, has successfully boosted the confidence, curiosity, and emotional regulation of 700,000 children across two Indian states. Professor Anna CY Chan, from the macro perspective of higher education and talent cultivation, emphasised the bridging role of Artistic Intelligence between professional arts training and primary/secondary creative education. Ms Lynn Yau showcased how the AFTEC Jockey Club Creative Futures Project transforms artists into “Teaching Artists,” shifting schools’ vision from “Arts Provisioned” towards being “Arts Empowered,” enabling Hong Kong students to demonstrate stronger vitality in cross-disciplinary learning.

The session also featured internationally acclaimed arts educator Professor Anne Bamford OBE, FCGI, Director of the International Research Agency; Professor Anne Mette Hjort, Director of The Research Centre for Creative Arts and Public Value, The Education University of Hong Kong; Mr Victor Kwok, Deputy Research Director of Our Hong Kong Foundation and Committee Member of the All-China Youth Federation; and Ms Heidi Lee, Executive Director of Hong Kong Ballet, as respondents. They offered diverse perspectives from policy research, cultural promotion and professional development, exploring how the arts and creativity can nurture outstanding talent of the future through structured and sustainable educational approaches in Hong Kong.

Collaborative Workshops—From Theory to Practice

The forum also featured collaborative workshops, where participants experienced first-hand how educational visions can be translated into practical teaching plans in an interactive setting.

In today’s (15 May) sessions, Creative Classroom LIVE!, led by teaching teams from Tin Shui Wai Methodist Primary School and Tuen Mun Government Primary School, brought authentic teaching plans to life in the theatre, allowing participants to experience the transformative power of creativity in local schools’ setting. Professor Anne Bamford OBE, FCGI, Director of the International Research Agency, facilitated the session The How Factor Lab: Designing Arts-rich Learning that Lasts?, discussing how the arts can be incorporated into education through sustainable policy and teaching strategies to establish a long-term and stable creative ecosystem in schools and communities.

Day Two Highlights — The Many Dimensions of Artistic Intelligence

On the second day of the forum (16 May), discussions will build upon the first day’s highlights and continue to delve deeper into the theme of Artistic Intelligence. In the keynote The Real AI: Artistic Intelligence and the Future of Human Potential, Professor Anne Bamford OBE, FCGI, Director of the International Research Agency, will discuss how the integrated development of personal cognitive, creative, social and digital capabilities can unlock human potential and shape a new generation equipped with innovation and adaptability, calling on education systems, cultural institutions and communities to collaborate in ensuring that young people maintain their unique edge in the age of AI.

Two collaborative workshops will also take place. School Without Walls: Changing Sites of Learning, led by Ms Kate Cross MBE, Director of The Egg at Theatre Royal Bath, United Kingdom, will demonstrate how learning spaces can be extended beyond school campuses to curate meaningful and personalised arts education experiences through the School Without Walls programme. What if We All Had a Voice? The Possibilities of the Arts in Social-Emotional Learning, led by Ms Jigyasa Labroo, CEO and Co-founder of Slam Out Loud, New Delhi, India, will share how locally rooted curriculum resources that address social issues can be developed to empower children to use creativity to tackle life and societal challenges and to weave their dreams.

Mutual Growth—Frontline Teachers and Artists Share Their Journeys and Learning

The forum also invited schools and creative practitioners from the AFTEC Jockey Club Creative Futures Project to share their practical experiences. In the panel discussion From Traditional to Creative Teaching, Vice Principal Kiley Tse of Ho Lap Primary School (Sponsored by Sik Sik Yuen), Ms Katherine Ip of Hong Kong and Macau Lutheran Church Primary School, and Ms Jourdan Wong of Cheung Sha Wan Catholic Primary School will share insights and explore the far-reaching impact of creative teaching and learning on teachers’ personal growth, students, the learning environment, and the overall creative learning culture of schools.

Another panel discussion, From Introspective Artists to Communicative Teaching Artists, features creative practitioners Ms Grace Cheng; Mr Reds Cheung of Laichankee; Ms Cally Yip of Passoverdance; and Ms Priscilla Lai, Lead Creative Practitioner of the AFTEC Jockey Club Creative Futures Project. Their sharing proves that the Project’s collaborative model not only benefits schools—teachers’ and creative practitioners’ artistic practices are also nourished through the teaching process, fostering mutual growth and grooming the community of practice of teaching artists in Hong Kong.

Creative Learning Arts Awards — Celebrating Local Education Transformation

To showcase the Project’s impact over the years, the forum will host the Creative Learning Arts Awards ceremony, recognising outstanding schools, teachers and creative practitioners, and celebrating the remarkable progress of the local education community in advancing creative thinking and whole-person development.

For more information, please visit:

AFTEC Jockey Club Creative Futures Project: https://creativefutures.aftec.hk/home-en/

Knowledge Exchange 2026—Artistic Intelligence: Shaping Human Achievement: https://creativefutures.aftec.hk/knowledge-exchange/ke2026/

Hashtag: #AFTEC

The issuer is solely responsible for the content of this announcement.

About AFTEC Jockey Club Creative Futures Project

Funded by The Hong Kong Jockey Club Charities Trust, the AFTEC Jockey Club Creative Futures Project is a multi-level creative learning scheme designed to provide a much-needed system-led approach to creative thinking in educational institutions from tertiary to primary.

Based on a successful pilot (2021 – 2024), the key focus in this expanded version is in training teachers and creative practitioners.

With practical strategies for professionals to teach across the curriculum based on the 5C’s—Creativity, Critical Thinking, Communication, Collaboration, and Contribution— creative practitioners join teachers for in-school classes to co-design and co-create lesson plans for use in classroom throughout the year.

About AFTEC

Advancing creative learning and arts education in Hong Kong

Creativity allows us to recognise potential within ourselves and the world around us. It promotes problem-solving, nurtures relationships, cultivates resilience, and can transform lives in countless ways. At AFTEC, we work with students, educators, and creative practitioners to plant the seeds of creativity in our community.

As a proudly homegrown Hong Kong organisation, we nurture the city’s greatest natural resource — its people. Through co-designed, collaborative, and inclusive bilingual education programmes, we create supportive environments where young minds are free to explore, express, and flourish. We spark imagination, build confidence, and foster a sense of growth and belonging together.

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Come to Beijing Chaoyang for an Adventurous Encounter with Trendy Toys and Intangible Cultural Heritage


BEIJING, CHINA – Media OutReach Newswire – 15 May 2026 – From May 15 to 24, 2026, Beijing Chaoyang Park will host a unique cultural event — the first China New Cultural and Creative Market & Trendy Toy Carnival.

The first China New Cultural and Creative Market
The first China New Cultural and Creative Market

This is not a traditional exhibition, but an urban carnival that seamlessly blends popular IPs, intangible cultural heritage (ICH) crafts, immersive performances, and top-tier cultural and creative products from across China. The fair brings together high-quality creative cultural products, time-honored ICH brands, and trendy toy labels. Covering a total area of approximately 66,000 square meters, it features both indoor and outdoor zones. Centered around two main themes — “New Oriental Aesthetics” and “The Rise of Guochao (Chinese trendy culture)” — the event showcases over 10,000 creative products.

In the “Rise of Guochao” zone, leading Chinese trendy toy brands present immersive installations. 52TOYS brings the “Panda Roll Playful Panda Forest,” where dozens of lifelike, giant panda sculptures are scattered among the trees, creating perfect photo opportunities. Pop Mart hosts a special exhibition celebrating the 20th anniversary of its hit IP “MOLLY,” featuring a giant castle inflatable and vending machines for blind boxes. Also making its offline debut as a themed zone, “The Emoji Clinic,” the globally recognized emoji brand launches several exclusive items not yet available in stores.

The ICH section is equally impressive. Ten nationally recognized master artisans showcase their representative works at the “Oriental Showcase,” presenting ten traditional crafts, including filigree inlay, Hepu horn carving, polished lacquerware, Longquan celadon, and Shui ethnic group’s horsetail embroidery. Traditional ICH techniques are creatively combined with trendy toy designs — Peking silk figurines, cloisonné, and Beijing embroidery are integrated into modern doll clothing and accessories, giving birth to a unique Oriental trend aesthetic. Additionally, over 40 other ICH items — such as jade carving, cloisonné, Beijing embroidery, Miao embroidery, and carved lacquer — allow visitors to observe master artisans at work up close and participate in hands-on activities like seal carving, tie-dyeing, and clay sculpting.

Throughout the event, five major venues in Chaoyang Park will host over 100 performances, spanning street dance, traditional Chinese music, symphony, opera, and parades. The Shell Theater will present an ACG symphony concert and a symphony of Hong Kong film golden melodies. At the East Square of Chaoyang Planning Art Museum, the “New Oriental Aesthetics” pop-up stage will feature continuous performances of Jingxi Taiping Drum dance and classical umbrella dance. The East Square of Weibo IN will focus on trendy crossover acts, with breakdance battles and jazz quartets taking turns on stage.

And when night falls, even more intriguing adventures begin. A mecha parade weaves through the crowds — you might brush past Black Myth: Wukong and a troupe of mascots. On the Fangzhou Lake, lantern-lit flower boats set sail, their slow journey accompanied by ancient music and shimmering water, creating a moving Oriental painting. From daytime blind-box surprises to nighttime lantern-lit garden strolls, the park offers unexpected delights at every turn.

No tickets are required — just a sense of curiosity. Bring your camera, gather your friends, come to Beijing Chaoyang Park, become a “power player,” and join this immersive carnival of trendy toys and intangible cultural heritage.
Hashtag: #Chaoyang

The issuer is solely responsible for the content of this announcement.

Customer Service Excellence Award 2025 Concluded Successfully MTR Crowned Grand Champion Among Over 100 Winners


HONG KONG SAR – Media OutReach Newswire – 15 May 2026 – The Hong Kong Association for Customer Service Excellence (HKACE) hosted the HKACE Customer Service Excellence Award Presentation Ceremony cum 26th Anniversary Celebration Luncheon last week at The Regent Hotel Hong Kong. Over 100 awards were presented to recognize outstanding customer service practitioners, with MTR Corporation named the Grand Award Champion as the highlight of the occasion.

A group photo features Hon Algernon Yau, JP, Secretary for Commerce and Economic Development (9th from right, front row); Derek Choi, Chairman of HKACE (10th from right, front row); Hon Shiu Ka Fai, BBS, JP, CPPCC National Committee Member and Member of the Legislative Council (8th from right, front row); Hon Perry Yiu, MH, JP, Member of the Legislative Council (7th from left, back row); together with HKACE Founding Members, Executive Committee members and guests.
A group photo features Hon Algernon Yau, JP, Secretary for Commerce and Economic Development (9th from right, front row); Derek Choi, Chairman of HKACE (10th from right, front row); Hon Shiu Ka Fai, BBS, JP, CPPCC National Committee Member and Member of the Legislative Council (8th from right, front row); Hon Perry Yiu, MH, JP, Member of the Legislative Council (7th from left, back row); together with HKACE Founding Members, Executive Committee members and guests.

Held under the theme “High Tech, High Touch – AI Empowers a New Era in Customer Service”, the event attracted more than 450 guests. The Honourable Algernon Yau, JP, Secretary for Commerce and Economic Development, graced the occasion as the Guest of Honour. The award presentation ceremony was also privileged to have The Hon Shiu Ka Fai, BBS, JP, Member of the National Committee of the CPPCC and Member of the Legislative Council; The Hon Perry Yiu, MH, JP, Member of the Legislative Council; together with representatives of professional associations who served as award presenters. Members of the award judging panels and customer service industry leaders also joined the celebration to recognize the outstanding achievements of the award winners.

Hon Algernon Yau: Government Injected HK$200 Million into BUD Fund to Support AI-driven Digital Transformation

In his opening address, The Honourable Algernon Yau, JP, noted that artificial intelligence was driving customer service into a new era, shifting from human-led operations to a model that integrates data analytics and intelligent systems. Mr Yau stressed that as technology advances, human warmth becomes increasingly precious. He emphasized that true excellence in customer service is built on a customer-centric foundation, requiring service professionals to integrate technology with empathy, sincere communication and personalized attention to achieve a balance of efficiency and human warmth.

“2026 marks the start of the planning and layout for the nation’s 15th Five-Year Plan, which prioritizes high-quality development, innovation-driven growth and the deep integration of the digital economy. Hong Kong is proactively aligning itself with the country’s development strategy, contributing its unique strengths to meet national needs. The services sector, in particular, must upgrade and transform. To help, the Hong Kong SAR Government has put HK$200 million into the Dedicated Fund on Branding, Upgrading and Domestic Sales (BUD Fund), offering targeted support for AI adoption and helping businesses transform digitally.” Mr Yau stated.

Derek Choi: 40% Surge in Applications Reflected High Competitiveness and Recognition of the Awards

Mr Derek Choi, Chairman of HKACE, said “the Customer Service Excellence Award 2025 received 220 applications – a significant 40% increase from the previous year – reflecting the industry’s growing emphasis on service quality. A total of 102 awards were presented, making the competition exceptionally fierce.”

“Participants had to be nominated by the member companies and submit a written proposal in the first round to be shortlisted among the five finalists for a panel interview,” Mr Choi explained. “An independent judging panel, composed of industry elites and academics, then determined the gold, silver, bronze, and merit award winners. This rigorous assessment process upheld the award programme’s standing.” Mr Choi also extended his heartfelt gratitude to all judging panel members, noting that their selfless dedication and strong support had contributed significantly to the credibility of the awards programme.

A total of 102 awards were presented at the event amidst fierce competition. Derek Choi, Chairman of HKACE, together with honourable guests, HKACE executive committee members, and all awardees, posed for a group photo to commemorate this significant moment.
A total of 102 awards were presented at the event amidst fierce competition. Derek Choi, Chairman of HKACE, together with honourable guests, HKACE executive committee members, and all awardees, posed for a group photo to commemorate this significant moment.

Customer Service Excellence Award 2025 Winners Unveiled: MTR Crowned Grand Champion

The Customer Service Excellence Award 2025 featured three main categories – Individual Awards, Team Awards and Programme Awards – alongside the Grand Award. MTR Corporation scooped a total of 15 awards, standing out among a strong field of competitors to be named Grand Champion. HKT Limited and The Hong Kong Jockey Club also secured the 1st Runner-up and 2nd Runner-up of the Grand Award respectively.

Other gold award winners included AIA International Limited, BMW (Hong Kong) Limited, Bank of China (Hong Kong) Limited, Cathay Pacific Airways, CLP Power Hong Kong Limited, Hong Kong Fire Services Department, Hongkong Post, and Industrial and Commercial Bank of China (Asia) Limited.

Appendix 1: List of Winners of the HKACE Customer Service Excellent Award 2025

Grand Award
Champion MTR Corporation
1st Runner-up HKT Limited
2nd Runner-up The Hong Kong Jockey Club
Individual Award – Contact Centre Service Award
Gold Bank of China (Hong Kong) Limited Tse Mei Yee, Shirley
Silver HKT Limited Li Miu Hei, Annie
Bronze AIA International Limited Luk Kwong Lam
Merit HKT Limited Yeung Shuk Yi, Joe
Merit The Kowloon Motor Bus Co. (1933) Ltd. Wan Ka Hing, Tingo
Individual Award – Counter Service Award
Gold BMW Concessionaires (HK)Ltd Lai Ka Yui, Brian
Silver CLP Power Hong Kong Limited Lau Tik Fung, Oscar
Bronze Bank of China (Hong Kong) Limited Ng Ka Ling, Aimee
Merit China Mobile Hong Kong Company Limited Yeung Fong Chun, Frank
Merit Sino Group – Citywalk 2 Management Company Limited
Individual Award – Field & Special Service Award
Gold Hongkong Post Hung Tsz Yin
Silver Ngong Ping 360 Limited Yip Ka Man, Carmen
Bronze Shell Hong Kong Limited Xia Min
Merit Bank of China (Hong Kong) Limited Luk Ka Chun, Paul
Merit Cathay Ardis Yeung
Individual Award – Frontline Service Award
Gold Industrial and Commercial Bank of China (Asia) Limited Kwan Shing Yan, Kelvin
Silver Goodwell Property Management Limited Wong Pui Ching, Rebecca
Bronze MTR Corporation Law Pak Hin, Hinson
Merit The Hong Kong Jockey Club Cheung Tsz Ching
Merit Aviation Security Company Limited Cheng Bing Lam
Individual Award – Internal Support Service Award
Gold HKT Limited Zheng Minsui
Silver BOC Group Life Assurance Co. Ltd. Ma Wing Sze, Sissy
Bronze Cathay Bianca Tang
Merit AIA International Limited Lyu Chen Yu
Merit Airport Authority Hong Kong Agnes Wong

Individual Award – Customer Service Training Award
Gold HKT Limited Law Kar Yan, Kannis
Silver The Hong Kong Jockey Club Brian Leung
Bronze Cathay Jennifer Lui
Merit MTR Corporation Chiu Tsz Ho, Ivan
Merit H Properties Management (HK) Co. Ltd. Yip Ching Ching, Janee
Individual Award – Customer Service Supervisor / Team Manager
Gold Cathay Michelle To
Silver The Hong Kong Jockey Club Miriam Hang
Bronze MTR Corporation Matthew Cheung
Merit Ocean Park Corporation Li Chi Kit, Henry
Merit HKT Limited Wong Lai Man, Ulysses
Individual Award – Top 5 Young Stars of the Year
Cathay Tedd Wong
The Hong Kong and China Gas Co. Ltd. Sham Fung Wa
Hong Kong Tourism Board Michelle Tam
CLP Power Hong Kong Limited Ng Oi Mei, Amy
Ngong Ping 360 Limited Yau Cheuk Ting, Anna
Team Award – Contact Centre Service Award
Gold Bank of China (Hong Kong) Limited Digital Hub
Silver China Mobile Hong Kong Company Limited Customer Contact Centre
Bronze MTR Corporation High Speed Rail Service Hotline
Merit Cathay Virtual Relationship Manager
Merit HKT Limited 1O1O Outbound Contact Centre
Team Award – Counter Service Award
Gold CLP Power Hong Kong Limited Smart Energy@Tai Po
Silver Bank of Communications (Hong Kong) Limited Tai Po Branch
Bronze The Hong Kong Jockey Club Kowloon Bay, Telford Off-Course Betting Branch
Merit MTR Corporation ELEMENTS Concierge Service
Merit Airport Authority Hong Kong Customer Service Team & Terminal Duty Team

Team Award – Field & Special Service Award
Gold Cathay HKIA Rescue Team
Silver The Kowloon Motor Bus Co. (1933) Ltd. KMB Field Operations Support Team
Bronze CLP Power Hong Kong Limited CLP Green Studio Multi-Purpose Vehicle
Merit Ngong Ping 360 Limited Attractions & Entertainment Team
Merit Airport Authority Hong Kong Service Team of Airport Home Baggage Check-in
Team Award – Frontline Service Award
Gold Cathay Cabin Crew Team
Silver The Hong Kong Jockey Club Tuen Mun Town Plaza Off-Course Betting Branch
Bronze HKT Limited “Here to Serve” Team
Merit MTR Corporation East Rail Line Interfacing Team
Merit Airport Authority Hong Kong HKIA VIP Lounge and Government VIP Lounge Team
Team Award – Internal Support Service Award
Gold AIA International Limited Premier Agency Enquiry Team
Silver MTR Corporation Operations Data Studio
Bronze HKT Limited Operations Transformation Team
Merit AXA China Region Insurance Company Limited Customer Strategy and Insights Team
Merit The Hong Kong Jockey Club Retail – Racecourse Work Group
Team Award – Customer Service Training Award
Gold HKT Limited Consumer Business Group Training Team
Silver AIA International Limited Service Training and Knowledge Team
Bronze MTR Corporation MTR Learning & Training
Merit Hong Kong Tourism Board Visitor Services and Human Resources
Merit ABC Pathways School Training & Development
Programme Award – Customer Retention Award
Gold MTR Corporation Elderly Care Programme
Silver CLP Power Hong Kong Limited Power Connect
Bronze HKT Limited HKT Commercial SME Customer Retention Programme
Merit The Hong Kong Jockey Club Experience Diversity, Connect with CARE
Merit Cathay Cathay Million Miles Programme
Programme Award – Digital Transformation Award
Gold MTR Corporation MTR Smart Mobility: Digital Transformation for Travel Concession Schemes
Silver CLP Power Hong Kong Limited Digital Transformation for Hong Kong ‘s Largest Residential Peak Demand Management
Bronze Airport Authority Hong Kong Smart Passenger Security Screening System at Hong Kong International Airport
Merit China Mobile Hong Kong Company Limited AI+Service
Merit Ngong Ping 360 Limited “Delight Guests Always” – NP360 AI Assistant
Programme Award – Outstanding Customer Service Award
Gold MTR Corporation Kai Tak and Sung Wong Toi Stations Customer Experience Enhancement
Silver Hong Kong Fire Services Department “Old Friends” Home Visit Scheme
Bronze Ngong Ping 360 Limited Shining You Customer Service Program- Creating Muslim Friendly Attractions in Hong Kong
Merit CLP Power Hong Kong Limited CLP Community Watch & Care Service Pilot Programme
Merit H Properties Management (HK) Co. Ltd. Happy DNA: Happier Places, Happier People

Programme Award – People Development Award
Gold Hong Kong Fire Services Department Greater Bay Area Joint Emergency Response and Rescue Exercise “Liancheng – 2025”
Silver Airport Authority Hong Kong The Operation Officer

Skill-based Salary Progression Scheme

Bronze The Hong Kong Jockey Club Racing Towards Excellence: Retail Succession Programme
Merit MTR Corporation Buddy Scheme for Newly Recruit Station Officer
Merit Aviation Security Company Limited Structured Customer Service Development Programme
Programme Award – Service Innovation Award
Gold MTR Corporation MTR Smart Mobility: Intelligent Crowd Diversion System for Kai Tak Sports Park
Silver H Properties Management (HK) Co. Ltd. Happy Moment
Bronze BOC Group Life Assurance Co. Ltd. 5+1 Senses @ Service Centre
Merit The Kowloon Motor Bus Co. (1933) Ltd. Pet Bus Tour
Merit HKT Limited Transforming Service Experience – Wise
Programme Award – Employee Engagement Award
Gold AIA International Limited “Inside Out”
Silver The Hong Kong Jockey Club “HAPPI-D” Programme
Bronze Ocean Park Corporation Village Adventure
Merit MTR Corporation Know Our Customer Programme

This press release is issued by Passion PR Limited on behalf of the Hong Kong Association for Customer Service Excellence.
Hashtag: #HongKongAssociationForServiceExcellence #HKACE

The issuer is solely responsible for the content of this announcement.

About Hong Kong Association for Customer Service Excellence (HKACE)

Hong Kong Association of Customer Service Excellence (HKACE), a non-profit organisation, was established in February 2000 to represent more than 300,000 customer service practitioners in Hong Kong, the number of member companies has almost 50. The 9 founding member organisations are AIA International Limited, Cathay Pacific Airways Limited, Centaline Property Agency Limited, CLP Power Hong Kong Limited, HKT Limited, Hongkong Post, Shell Hong Kong Limited, Standard Chartered Bank (Hong Kong) Limited and The Hong Kong Jockey Club. They are committed to continuously improve themselves, to promote customer service culture with passion, leveraging on members’ synergy and professional expertise.

The Association initiated a multitude of industry awards and programmes over the years, including the “Customer Service Excellence Award”, “Young Service Stars Programme”, and the “Quality Customer Service Programme”. “Service Appreciation Programme” was first launched in 2013 to foster service appreciation culture. The Association aims to facilitate the sharing of managerial experiences among member organizations, encourage innovation, and elevate the competitiveness of Hong Kong’s service sector by rewarding high levels of customer service.

About Customer Service Excellence Award

In line with the mission to promote customer service excellence among members, the HKACE introduced the Customer Service Excellence Award program in 2001 with an aim of motivating customer service staff, recognizing outstanding performers and promoting a customer service culture with member companies.