Laos Launches Nationwide Citizen Feedback Survey to Improve Public Services

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The Government of Laos has launched a nationwide Citizen Feedback Survey, inviting people across the country to share their experiences with public services and contribute to strengthening service delivery.

Announced on 9 February in Vientiane Capital, the initiative encourages citizens to provide input on their interactions with government services, including document applications, local administrative services, and visits to public offices. 

The survey aims to gather feedback on areas that are working effectively, as well as aspects that require improvement.

All citizens aged 18 and above are invited to participate by completing a short and anonymous questionnaire, which takes only a few minutes. The survey will remain open until 15 April.

Participants can access the survey by scanning QR codes displayed at government offices and public locations, through links distributed via SMS, banking applications, and official digital platforms, or with assistance from staff at One Door Service Centres (ODSCs).

A nationwide outreach campaign supporting participation through digital media, radio broadcasts, and community-level dissemination to ensure inclusion of rural and hard-to-reach communities.

The survey is part of the “Lao PDR Efficiency and Accessibility of Public Services” Project, implemented by the Lao government with technical support from the United Nations Development Program (UNDP) and funding from the Government of Ireland.

The results will inform efforts to improve service quality and accessibility, strengthen transparency and accountability, and support ongoing public administration reforms. 

By collecting feedback directly from citizens, this initiative seeks to promote more responsive, inclusive, and people-centred public services nationwide.

Citizens are advised to use only official links: https://odsc.gov.la/cf or QR codes provided by authorized government organizations to ensure data security. 

For further information or assistance, the Government hotline is available at 020 9905 3988. UNDP Lao PDR Focal Point Contact Information: Armaan Khan, Governance Officer, armaan.khan@undp.org

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