Medallia Experience Cloud receives one of the highest scores in strategy and market presence categories.

SEOUL, SOUTH KOREA – Media OutReach – 9 June 2021 – Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience, has been recognised as a Leader in The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021.

The global report evaluated 12 service providers based on 33 criteria. Medallia was among the highest scoring vendors in the strategy category, receiving the highest scores possible in execution and delivery on roadmap, product vision and strategy, enterprise strategy, partner strategy, and services strategy criteria.

Mr Greg Philiotis, SVP, Head of International Industry Sales, Medallia, commented, “We will continue to do what we do best in customer and employee experience management – helping our clients engage meaningfully with stakeholders at all levels, using our proprietary and scalable software-as-a-service platform – Medallia Experience Cloud™.”

Medallia Experience Cloud™ uniquely fuses human and machine learning to reveal the most relevant customer insights, and makes them actionable to every role across an organisation. By integrating opinions with operational data, companies are empowered to make smarter, more effective decisions.

Over the last seven years, Medallia’s operations in APAC has grown significantly from a single market in Australia to five markets, including South Korea which was established last year.

Mr Kwanghak Kim, Country Manager of Korea commented, “We are very focused on turning signals into actions that drive growth. We look forward to deepening partnerships with our growing customer base in Korea and working closely with them to fulfill the ever-evolving customer and employee expectations.”

About Medallia

Medallia (NYSE: MDLA) is the pioneer and market leader in customer, employee, citizen and patient experience. The company’s award-winning SaaS platform, Medallia Experience Cloud™, is the experience system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media and corporate messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment. For more information visit www.medallia.com.

#Medallia

HONG KONG SAR – Media OutReach – 9 June 2021 – DYXnet, a leading carrier-neutral network service provider in Greater China, announces that it was named the winner of Bronze Stevie Award for Innovation in Technology Management, Planning & Implementation (Telecommunications Industries) in the 2021 Asia-Pacific Stevie Awards with its outstanding MPLS & SD-WAN hybrid network solution.

The Asia-Pacific Stevie Awards are the only business awards program to recognize innovation in the workplace in all 29 nations of the Asia-Pacific region. The Stevie Awards are widely considered to be the world’s premier business awards, conferring recognition for achievement in programs such as The International Business Awards® for 19 years.

More than 900 nominations from organizations across the Asia-Pacific region were considered this year in different categories. The award winners were determined by the average scores of more than 100 executives around the world acting as judges in March and April.

“We are honored to be recognized by one of the world’s premier business award for our strong network and technology management capability. With today’s fast-evolving society and technology, business continuity is of paramount importance for enterprises to strengthen competitiveness and this has always been the value we committed to bring to our customers,” said Tony Tsang, Chief Executive Officer of DYXnet. “The Stevie Award we received fully demonstrates our ability to provide top-notch hybrid network solutions, and also recognizes our commitment to assisting corporate customers in the Asia-Pacific region to achieve operational excellence.”

With its growing popularity over the years, DYXnet has put substantial resources into the development of its network solutions and has achieved various recognitions including the “SD-WAN Ready” certificate initiated by the Committee on SDN/NFV/AI Standards and Industry Promotion (CCSA TC610) and the “Asia Pacific Zero Outage Supplier Award 2019” from T-Systems. All these recognitions strongly demonstrate DXYnet’s leading position in assisting enterprises to accelerate business performance with a full suite of advanced network solutions.

About DYXnet

Being one of the leading carrier-neutral enterprise network service providers in Greater China, DYXnet has been specialized in providing enterprise network solutions including Multiprotocol Label Switching (MPLS), Software-Defined WAN (SD-WAN), internet access, data center services, and network security solutions to enterprise clients via efficient provisioning capabilities in numerous cities throughout Greater China and the wider Asia-Pacific region. In response to the evolving needs of its ever-growing customer base, DYXnet enlarges its product portfolio to further deliver enterprise cloud and SaaS solutions. DYXnet is a wholly-owned subsidiary of 21Vianet Group (NASDAQ: VNET), a leading carrier- and cloud-neutral Internet data center services provider in China.

With its outstanding performance in delivering secure, stable, and comprehensive network services, DYXnet was among the first ICT service providers in Greater China to obtain several ISO international certifications including ISO/IEC 27001:2013, ISO/IEC 20000-1:2018, and ISO 9001:2015 that reinforce the high standards of its information security, IT service management, and quality management, respectively.

For more information about DYXnet, please visit www.dyxnet.com.

#DYXnet

About the Stevie® Awards

Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

Medallia Experience Cloud receives one of the highest scores in strategy and market presence categories.

TOKYO, JAPAN – Media OutReach – 9 June 2021 – Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience, has been recognised as a Leader in The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021.

The global report evaluated 12 service providers based on 33 criteria. Medallia was among the highest scoring vendors in the strategy category, receiving the highest scores possible in execution and delivery on roadmap, product vision and strategy, enterprise strategy, partner strategy, and services strategy criteria.

Mr Greg Philiotis, SVP, Head of International Industry Sales, Medallia, commented, “We will continue to do what we do best in customer and employee experience management – helping our clients engage meaningfully with stakeholders at all levels, using our proprietary and scalable software-as-a-service platform – Medallia Experience Cloud™.”

Medallia Experience Cloud™ uniquely fuses human and machine learning to reveal the most relevant customer insights, and makes them actionable to every role across an organisation. By integrating opinions with operational data, companies are empowered to make smarter, more effective decisions.

Over the last seven years, Medallia’s operations in APAC has grown significantly from a single market in Australia to five markets. The newly-established Japan office has, within a short span of one year, built robust rapport with clients and partners of similar vision.

Mr Oura Manabu, Head of Japan commented, “We are very focused on turning signals into actions that drive growth. We look forward to working closely with like-minded partners like Ipsos to help companies in Japan fulfil the ever-evolving customer and employee expectations.”

About Medallia

Medallia (NYSE: MDLA) is the pioneer and market leader in customer, employee, citizen and patient experience. The company’s award-winning SaaS platform, Medallia Experience Cloud™, is the experience system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media and corporate messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment. For more information visit jp.medallia.com.

#Medallia

TOKYO, JAPAN – Media OutReach – 9 June 2021 – As the economic and humanitarian crises in the second year of the COVID-19 pandemic escalate to epic proportions and the world reels at the grim prospects of viral variants described as “far more deadly” by the WHO, the 21 countries that make up the Asian Productivity Organization (APO) offer a sliver of hope by declaring their resolve to continue the productivity movement, leveraging it to guide the region through new, harsh challenges in the years ahead.

Survival is paramount. Enterprises and SMEs must be resilient and the workforce adaptable to new workstyles and new types of business. Productivity is the foundation of this survival, not only for becoming more competitive but also in the broader, philosophical sense of “making tomorrow better than today.”

Drawing upon its 60 years of engagement in Asia and the Pacific, the APO crystallizes the key lessons of its six decades of journey in a joint statement, “The Tokyo Statement on the Centrality of Productivity.” Issued at the conclusion of its 63rd Governing Body Meeting on 9 June 2021, the statement serves as a beacon to traverse a turbulent future.

The statement outlines key priority targets of the APO for 2021–2025. Those targets support the APO Vision 2025 in striving for “inclusive, innovation-led productivity growth in Asia and the Pacific.”

The priority targets cover four broad areas. The first is leveraging new drivers of productivity. In today’s extraordinary circumstances, productivity improvement efforts must yield extraordinary results. New drivers that include innovation, advanced technologies, and digitalization are expected to lead to exponential productivity gains.

The second involves enhancing productivity tools, techniques, and methodologies. Upgrading and upskilling are imperative given ongoing rapid, dynamic changes. New business styles, new work styles, and new business platforms have become the norms. Productivity tools, techniques, and methodologies must therefore be continuously updated to support the latest trends.

Third is making productivity more inclusive. This means broadening the outreach and applications of productivity to embrace persons with different abilities, in addition to women, youth, and socially vulnerable groups.

The fourth priority is strengthening National Productivity Organizations as the premiere productivity-promoting institutions, equipping them to be policy partners for their governments.

The Tokyo Statement underlines a renewed commitment to the mutual cooperation that has been the hallmark of the APO. The full text is available at: www.apo-tokyo.org.

About the APO

The Asian Productivity Organization (APO) is an intergovernmental organization committed to improving productivity in Asia and the Pacific. Established in 1961, the APO contributes to the sustainable socioeconomic development of the region through policy advisory services, institutional capacity-building efforts, sharing of productivity best practices, and dissemination of productivity data and analyses.

The current APO membership comprises 21 economies: Bangladesh; Cambodia; Republic of China; Fiji; Hong Kong; India; Indonesia; Islamic Republic of Iran; Japan; Republic of Korea; Lao PDR; Malaysia; Mongolia; Nepal; Pakistan; Philippines; Singapore; Sri Lanka; Thailand; Turkey; and Vietnam.

#AsianProductivityOrganization #APO

Medallia Experience Cloud receives one of the highest scores in strategy and market presence categories.

SINGAPORE – Media OutReach – 9 June 2021 – Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience, has been recognised as a Leader in The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021.

The global report evaluated 12 service providers based on 33 criteria. Medallia was among the highest scoring vendors in the strategy category, receiving the highest scores possible in execution and delivery on roadmap, product vision and strategy, enterprise strategy, partner strategy, and services strategy criteria.

Mr Greg Philiotis, SVP, Head of International Industry Sales, Medallia, commented, “We will continue to do what we do best in customer and employee experience management – helping our clients engage meaningfully with stakeholders at all levels, using our proprietary and scalable software-as-a-service platform – Medallia Experience Cloud™.”

Medallia Experience Cloud™ uniquely fuses human and machine learning to reveal the most relevant customer insights, and makes them actionable to every role across an organisation. By integrating opinions with operational data, companies are empowered to make smarter, more effective decisions.

Over the last seven years, Medallia’s operations in APAC has grown significantly from a single market in Australia to five markets, including New Zealand, Singapore, Korea, Japan.

Mr Philiotis added, “We are very focused on turning signals into actions that drive growth. The team looks forward to deepening our partnerships with clients in the region, by helping them act at the speed of both employee and customer expectations.”

About Medallia

Medallia (NYSE: MDLA) is the pioneer and market leader in customer, employee, citizen and patient experience. The company’s award-winning SaaS platform, Medallia Experience Cloud™, is the experience system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media and corporate messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment. For more information visit www.medallia.com.

#Medallia

Trend Micro report takes a deep dive into one of the most successful threat groups in modern

HONG KONG SAR – Media OutReach – 9 June 2021 – Trend Micro Incorporated (TYO: 4704; TSE: 4704), a global cybersecurity leader, today released a case study of the Nefilim ransomware group, providing insight into the inner-workings of modern ransomware attacks. The report gives valuable insight into how ransomware groups have evolved, operate under the radar and how advanced threat detection and response platforms can help stop them.

The approach of modern ransomware families makes detection and response significantly more difficult for already stretched SOC and IT security teams. This matters not only to the bottom line and corporate reputation, but also the wellbeing of SOC teams themselves.

To read the report “Modern Ransomware’s Double Extortion Tactics and How to Protect Enterprises Against Them”: https://www.trendmicro.com/vinfo/hk/security/news/cybercrime-and-digital-threats/modern-ransomwares-double-extortion-tactics-and-how-to-protect-enterprises-against-them.

“Modern ransomware attacks are highly targeted, adaptable and stealthy – using proven approaches perfected by APT groups in the past. By stealing data and locking key systems, groups like Nefilim look to extort highly profitable global organizations,” said Bob McArdle, director of cybercrime research for Trend Micro. “Our latest report is a must-read for anyone in the industry who wants to understand this fast-growing underground economy inside-out, and how solutions like Trend Micro Vision One can help them hit back.”

Of the 16 ransomware groups studied from March 2020 to January 2021, Conti, Doppelpaymer, Egregor and REvil led the way in terms of number of victims exposed—and Cl0p had the most stolen data hosted online at 5TB.

However, with its ruthless focus on organizations posting more than $1 billion in revenue, Nefilim extorted the highest median revenue.

As the report reveals, a Nefilim attack typically involves the following stages:

• Initial access that exploits weak credentials on exposed RDP services or other externally facing HTTP services.
• Once inside, legitimate admin tools are used for lateral movement to find valuable systems for data theft and encryption.
• A “call home” system is set up with Cobalt Strike and protocols that can pass through firewalls, like HTTP, HTTPS and DNS.
• Bulletproof hosting services are used for C&C servers.
• Data is exfiltrated and published on TOR-protected websites later to extort victim. Nefilim published around 2TB of data last year.
• Ransomware payload is launched manually once enough data has been exfiltrated.

Trend Micro has previously warned of the widespread use of legitimate tools such as AdFind, Cobalt Strike, Mimikatz, Process Hacker, PsExec, and MegaSync, to help ransomware attackers achieve their end goal while staying hidden. This can make it challenging for different SOC analysts looking at event logs from different parts of the environment to see the bigger picture and spot attacks.

Trend Micro Vision One monitors and correlates suspicious behavior across multiple layers—endpoints, emails, servers, and cloud workloads—to ensure there’s no hiding space for threat actors. This makes for faster incident response times, and teams can often stop attacks before they’ve had a chance to make a serious impact on the organization.

About Trend Micro

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro’s cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. www.trendmicro.com.hk

#TrendMicro

Conducted by the Ponemon Institute, the 16th annual study highlights regional adoption of enterprise-wide encryption faster than global averages

HONG KONG SAR – Media OutReach – 9 June 2021 – Security and IT professionals in Hong Kong continue to outpace the global average when it comes to the adoption of enterprise-wide encryption, with particular focus on cloud services and applications, as well as containers. This and other findings are highlighted in the Entrust 2021 Hong Kong Encryption Trends Study, part of the 16^th annual multinational survey by the Ponemon Institute. The study reports on the cybersecurity challenges organisations face today, and how and why organizations deploy encryption.

Identified threats and priorities

Specifically, 54% of respondents in Hong Kong now have a consistently applied encryption plan/strategy, well ahead of the global average (50%) for the second year running. Also for the second straight year in Hong Kong, the biggest threats that might result in the exposure of sensitive data were employee mistakes (47% vs. 53% globally) and system or process malfunction, which increased from 30% to 36% (vs. 31% globally).

Currently, around six-in-ten (59%) organizations surveyed in Hong Kong transfer data to the cloud. This is up from 55% last year, but is expected to surge with an additional 24% planning to do so in the next 12-24 months. Similarly, just over half of organizations surveyed deploy encryption for public cloud services (51% vs. 46% globally) and Bring Your Own Key (BYOK) management support was cited as the fastest growing feature of cloud encryption solutions by 53%, up from 48% last year.

Furthermore, nearly half (47%) of responding IT professionals in Hong Kong deploy encryption for containers, the highest rate worldwide, up from 40% last year and far above the global average of 32%.

The growing role of hardware security modules (HSMs)

For Hong Kong IT professionals, the pain associated with key management is increasing, with two-thirds reporting a high rate of overall pain associated with managing keys or certificates. This is up from 61% last year and higher than this year’s global average of 56%.

Similar to last year, the top factor driving this is “no clear ownership” (74% vs. 64% globally), with inadequate key management tools in second place (58% vs. 46% globally).

Another factor to consider is the lower rates of hardware security module (HSM) adoption, with 40% of respondent organizations in Hong Kong using HSMs (vs. 49% globally). The fact that this is up from 34% last year, making it the 2nd highest increase worldwide, suggests that the benefits of HSMs – including the ability to help with key management – are being recognized in the region.

In fact, Hong Kong results indicate that the importance of HSMs to encryption or key management strategy is expected to increase from 63% to 79% over the next 12 months. Similarly, with the increased focus on cloud migration, when using HSMs to protect cloud applications a higher percentage of responding organizations in Hong Kong than any other region prefer to use HSMs they own and operate (54% vs 41% globally).

Over the next 12 months, respondent organizations anticipate greater use of HSMs for several use cases, led by TLS/SSL going from 38% to 78% year over year, the largest expected increase of any use case. Other leading use cases include database encryption (increasing from 25% to 45%), blockchain applications (from 13% to 30%) and payment transaction processing or payment credential issuing/provisioning (expected to increase from 26% to 40%).

“Organizations in Hong Kong are increasing their use of the cloud and containers as IT and security professionals focus on the risks associated with employee mistakes and system or process malfunctions. As they strive to protect customer information and intellectual property and to comply with data privacy mandates, organizations on average now use more than eight different products that perform encryption. This brings new challenges associated with discovering where sensitive data resides, deploying encryption technology and training users to use encryption appropriately,” said Michael Tai, Area Vice President, Greater China, Entrust. “Key management still causes a high level of pain, due primarily to concerns about key ownership and inadequate key management tools. As they deploy encryption for databases, containers and cloud applications, organizations in the region seek encryption solutions that offer scalability, tamper resistance with an HSM, but as cloud use increases, organizations prefer to own and manage the HSMs used to protect cloud applications.”

Additional Information:

Report: 2021 Hong Kong Encryption Trends Study

Blog: As cyber threats grow, Hong Kong outpaces the world in enterprise encryption strategies

2021 Global Encryption Trends Study methodology

The 2021 Global Encryption Trends Study, based on research by the Ponemon Institute, captures how organizations around the world are dealing with compliance, increased threats, and the implementation of encryption to protect their business-critical information and applications. 6,610 IT professionals were surveyed across multiple industry sectors in 17 countries/regions: Australia, Brazil, France, Germany, Hong Kong, Japan, Mexico, Middle East (which is a combination of respondents located in Saudi Arabia and the United Arab Emirates), Netherlands, the Russian Federation, Spain, Southeast Asia, South Korea, Sweden, Taiwan, the United Kingdom, and the United States.

About Entrust Corporation

Entrust keeps the world moving safely by enabling trusted identities, payments and data protection. Today more than ever, people demand seamless, secure experiences, whether they’re crossing borders, making a purchase, accessing e-government services or logging into corporate networks. Entrust offers an unmatched breadth of digital security and credential issuance solutions at the very heart of all these interactions. With more than 2,500 colleagues, a network of global partners, and customers in over 150 countries, it’s no wonder the world’s most entrusted organizations trust us. For more information, visit www.entrust.com.

#Entrust